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xi | |
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xiii | |
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xv | |
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xvii | |
Acknowledgements |
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xix | |
Guided tour |
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xxi | |
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1 Introduction to events management |
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2 | (18) |
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1.1 Introduction to the third edition |
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3 | (1) |
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1.2 Aims of the third edition |
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3 | (1) |
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3 | (4) |
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1.4 Events management challenges |
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7 | (1) |
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1.5 Events, human history and culture |
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7 | (2) |
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1.6 The events `business' |
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9 | (1) |
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1.7 Role of events managers |
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10 | (2) |
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12 | (5) |
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15 | (2) |
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17 | (3) |
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18 | (1) |
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18 | (2) |
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2 Event project management: feasibility, planning, delivery and evaluation |
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20 | (28) |
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21 | (1) |
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21 | (1) |
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21 | (3) |
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2.4 Project management perspectives |
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24 | (2) |
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2.5 Event project definition, organisation and framework |
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26 | (6) |
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32 | (1) |
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2.7 Stakeholder requirements and needs |
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33 | (1) |
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2.8 The project objective statement |
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33 | (1) |
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34 | (1) |
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2.10 Project optimisation |
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34 | (1) |
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2.11 Project evaluation and review techniques |
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35 | (2) |
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37 | (1) |
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2.13 Project risk management |
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37 | (2) |
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2.14 Project cost breakdown structures |
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39 | (1) |
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2.15 Project implementation |
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39 | (1) |
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40 | (1) |
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2.17 The required competencies of an event project leader |
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41 | (5) |
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44 | (2) |
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46 | (2) |
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46 | (1) |
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47 | (1) |
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3 Event design and production |
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48 | (26) |
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49 | (1) |
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49 | (1) |
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49 | (1) |
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3.4 Events as designed experiences |
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50 | (5) |
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55 | (8) |
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3.6 Understanding event experiences |
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63 | (4) |
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3.7 Event staging and logistics |
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67 | (4) |
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68 | (3) |
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71 | (3) |
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71 | (1) |
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72 | (2) |
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74 | (44) |
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75 | (1) |
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75 | (2) |
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4.3 Why do operations matter in events? |
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77 | (1) |
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4.4 Event operations transform resources into experiences |
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78 | (1) |
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4.5 Event operations strategy |
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79 | (1) |
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4.6 Managing quality in event operations |
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80 | (5) |
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4.7 Supply chain management |
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85 | (3) |
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4.8 Event supplier contracts |
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88 | (7) |
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4.9 Event logistics and capacity management |
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95 | (17) |
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110 | (2) |
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112 | (6) |
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113 | (1) |
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114 | (4) |
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5 Event human resource management |
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118 | (24) |
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119 | (1) |
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119 | (1) |
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5.3 The event human resource challenge |
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119 | (4) |
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5.4 Finding the right people |
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123 | (5) |
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5.5 The challenges in practice to the events industry |
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128 | (1) |
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5.6 Formulating and conducting event induction and acculturation |
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128 | (3) |
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5.7 Developing effective communication with event workers |
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131 | (1) |
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5.8 Event employee learning and development |
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131 | (2) |
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5.9 Motivating, maximising performance and retaining employees |
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133 | (1) |
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134 | (5) |
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136 | (3) |
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139 | (3) |
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140 | (1) |
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140 | (2) |
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142 | (26) |
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143 | (1) |
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143 | (1) |
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6.3 Financial terminology |
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144 | (1) |
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6.4 Financial planning and control |
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145 | (5) |
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6.5 Users of event finance information |
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150 | (1) |
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150 | (2) |
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6.7 Budgeting as a logically sequenced planning process |
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152 | (5) |
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6.8 Common methods of budgeting |
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157 | (4) |
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6.9 Applying budgeting to worked examples |
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161 | (3) |
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6.10 Comparing actual and budgeted performance |
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164 | (2) |
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166 | (2) |
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166 | (1) |
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167 | (1) |
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168 | (34) |
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169 | (1) |
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169 | (1) |
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7.3 Event marketing planning |
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170 | (16) |
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186 | (12) |
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194 | (4) |
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198 | (4) |
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198 | (1) |
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199 | (3) |
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8 Event law, health, safety and risk management |
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202 | (40) |
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203 | (1) |
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203 | (1) |
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8.3 The legal environment |
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203 | (2) |
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205 | (7) |
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212 | (2) |
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8.6 Guiding principles of health, safety and risk |
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214 | (3) |
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8.7 Health and safety management |
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217 | (2) |
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219 | (1) |
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219 | (5) |
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8.10 Specific event risks |
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224 | (11) |
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233 | (2) |
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235 | (7) |
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236 | (2) |
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238 | (4) |
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242 | (28) |
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243 | (1) |
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243 | (1) |
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9.3 Overview of the sports industry |
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243 | (10) |
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9.4 Managing the sporting event: managing participants |
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253 | (4) |
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9.5 Sporting events marketing |
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257 | (8) |
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262 | (3) |
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265 | (5) |
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266 | (1) |
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267 | (3) |
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270 | (36) |
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271 | (1) |
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271 | (1) |
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10.3 Defining mega-events |
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271 | (4) |
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275 | (21) |
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296 | (6) |
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300 | (2) |
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302 | (4) |
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302 | (1) |
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302 | (4) |
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11 Events in the public and third sectors |
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306 | (26) |
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307 | (1) |
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307 | (1) |
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308 | (7) |
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11.4 Public sector-specific events |
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315 | (5) |
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320 | (1) |
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11.6 Events in the third sector |
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321 | (7) |
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327 | (1) |
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328 | (4) |
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329 | (1) |
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329 | (3) |
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332 | (34) |
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333 | (1) |
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333 | (2) |
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12.3 Categorisation of business events |
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335 | (1) |
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12.4 Conferences and meetings |
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336 | (4) |
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12.5 Incentive events and performance improvement |
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340 | (1) |
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341 | (4) |
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12.7 Corporate hospitality |
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345 | (2) |
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12.8 Exhibitions and trade shows |
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347 | (3) |
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12.9 Experiential business events |
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350 | (1) |
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12.10 Key logistical issues for business events |
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350 | (3) |
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12.11 The business event customer |
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353 | (3) |
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12.12 Business event evaluation |
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356 | (1) |
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12.13 Future trends in business events |
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356 | (4) |
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358 | (2) |
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360 | (6) |
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361 | (1) |
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362 | (4) |
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13 Cultural events and festivals |
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366 | (36) |
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367 | (1) |
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367 | (1) |
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367 | (1) |
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368 | (5) |
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13.5 Types of cultural events and festivals |
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373 | (8) |
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13.6 Programming cultural events and festivals |
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381 | (3) |
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13.7 Marketing cultural events and festivals |
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384 | (7) |
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13.8 The public role of cultural events and festivals |
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391 | (5) |
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395 | (1) |
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396 | (6) |
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397 | (1) |
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397 | (5) |
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14 Event impacts and sustainability |
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402 | (28) |
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403 | (1) |
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403 | (1) |
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403 | (14) |
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14.4 Measuring impacts and evaluating events |
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417 | (2) |
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419 | (3) |
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422 | (5) |
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424 | (3) |
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427 | (3) |
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427 | (1) |
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428 | (2) |
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430 | (27) |
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431 | (1) |
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431 | (1) |
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431 | (3) |
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15.4 The role of the media in events management |
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434 | (2) |
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15.5 The media and links to stakeholders |
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436 | (2) |
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438 | (5) |
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15.7 The impact of media coverage on events |
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443 | (5) |
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15.8 Crisis management for event managers |
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448 | (6) |
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451 | (3) |
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454 | (3) |
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454 | (1) |
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455 | (2) |
Index |
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457 | |