Introduction |
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xiii | |
1. How the Retail Business Works |
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1 | |
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What You Already Know about Retail |
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1 | |
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3 | |
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The Merchandising Process |
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4 | |
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6 | |
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How Independent Retailers Beat Big Stores |
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7 | |
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Retailing in the Computer Age |
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9 | |
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Is Retailing Right for You? |
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12 | |
2. Deciding What Retail Store Fits You |
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15 | |
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15 | |
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High-End Merchandise Retailers |
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18 | |
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Low-End Merchandise Retailers |
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20 | |
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Specialty Merchandise Retailers |
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22 | |
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24 | |
3. Analyzing Your Assets |
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27 | |
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Defining Success in Independent Retailing |
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27 | |
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Assess Your Personal Assets |
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30 | |
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Calculate Your Financial Assets |
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32 | |
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Resources for Additional Assets |
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34 | |
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Your Asset Worksheet: Liabilities |
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36 | |
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37 | |
4. Franchises and Existing Stores |
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39 | |
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39 | |
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Popular Retail Franchise Categories |
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42 | |
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43 | |
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Evaluating a Business Franchise |
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45 | |
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Evaluating a Product Franchise |
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46 | |
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48 | |
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51 | |
5. Planning for Success |
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55 | |
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Pulling Out the Sharp Pencil |
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55 | |
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57 | |
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Calculating Target Profits |
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59 | |
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60 | |
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Estimating Inventory Requirements |
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62 | |
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Adjusting Your Business Concept |
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64 | |
6. Writing Your Business Plan |
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67 | |
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67 | |
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70 | |
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72 | |
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75 | |
7. Selecting a Profitable Location |
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79 | |
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Location, Location, Location |
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79 | |
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82 | |
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85 | |
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86 | |
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89 | |
8. Setting Up Your Business |
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91 | |
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Logistics of Retail Start-Up |
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91 | |
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94 | |
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97 | |
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99 | |
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101 | |
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102 | |
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103 | |
9. Planning Your Retail Store Layout |
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105 | |
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105 | |
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Designing for Your Customers |
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108 | |
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109 | |
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112 | |
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Working Around Limitations |
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113 | |
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114 | |
10. Furnishing Your Retail Store |
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117 | |
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Make Your Store Sell for Itself |
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117 | |
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120 | |
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Select Secondary Fixtures |
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122 | |
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123 | |
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126 | |
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129 | |
11. Selecting Initial Inventory |
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131 | |
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Define Your Primary Lines |
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131 | |
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Consider Line Profitability |
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134 | |
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136 | |
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Set Up Wholesale Accounts |
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138 | |
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140 | |
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142 | |
12. Restocking Inventory |
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145 | |
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Keep Good Inventory Records |
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145 | |
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148 | |
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151 | |
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152 | |
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154 | |
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155 | |
13. Hiring and Training Great Employees |
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157 | |
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Employees: Assets or Liabilities? |
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157 | |
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Finding Valuable Employees |
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159 | |
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Hiring Profitable Employees |
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162 | |
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164 | |
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Using Co-Employment Services |
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166 | |
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167 | |
14. Smart Store Management |
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171 | |
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Reviewing Your Retail Goals |
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171 | |
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Defining Your Retail Process |
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173 | |
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Keeping Smart Store Hours |
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177 | |
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180 | |
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Building Customer Relations |
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182 | |
15. Keeping Good Records |
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183 | |
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Basic Retail Recordkeeping |
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183 | |
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185 | |
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Accounting Software for Retailers |
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188 | |
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Specialized Software Programs |
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190 | |
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192 | |
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193 | |
16. Promoting Your Retail Store |
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197 | |
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Word-of-Mouth Isn't Enough |
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197 | |
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199 | |
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202 | |
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206 | |
17. Adding Profitable Lines |
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209 | |
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What Do Your Customers Want? |
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209 | |
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Where Are Your Profits Coming From? |
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212 | |
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Encouraging Impulse Buying |
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213 | |
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Developing Secondary Lines |
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215 | |
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217 | |
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218 | |
18. Expanding Your Retail Store |
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221 | |
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Analyzing Your Sales Floor |
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221 | |
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Cutting Unprofitable Lines |
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224 | |
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Expanding Your Sales Floor |
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226 | |
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228 | |
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229 | |
19. Selling Merchandise Online |
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231 | |
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Online Retailing Opportunities |
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231 | |
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233 | |
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Building Targeted Online Sales |
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235 | |
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Where to Build Your Online Store |
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237 | |
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How Online Stores Operate |
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240 | |
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How to Profitably Compete with Yourself |
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242 | |
20. Solving Growing Challenges |
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243 | |
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243 | |
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Growing in the Right Direction |
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246 | |
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247 | |
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249 | |
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251 | |
21. Enjoying Your Retail Store |
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253 | |
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253 | |
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255 | |
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Avoiding Retailer Burnout |
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257 | |
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Making Your Store Fun for Others |
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258 | |
22. Selling Your Retail Store |
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261 | |
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261 | |
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263 | |
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265 | |
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268 | |
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270 | |
Appendix A Retailing Resources |
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274 | |
Appendix B Retailing Glossary |
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277 | |
Index |
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287 | |