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List of figures and tables |
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xiii | |
Preface |
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xv | |
About the editors and contributors |
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xvii | |
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1 Quality assurance - corporate fist in a velvet glove? |
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1 | (18) |
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Australian quality assurance |
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1 | (2) |
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Measuring teaching quality |
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3 | (4) |
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7 | (2) |
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Quality assurance for teaching at James Cook University 2000-10 |
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9 | (1) |
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The JCU historical context for quality assurance |
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10 | (2) |
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Quality assurance - summary of Influences on teaching |
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12 | (3) |
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All is not rosy in the world of professors |
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15 | (2) |
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17 | (1) |
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17 | (2) |
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2 The impact of external quality audit in a private for-profit tertiary education institution |
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19 | (16) |
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19 | (1) |
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Evidence of effectiveness: global perspective |
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20 | (3) |
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Brief overview of private providers in Australia |
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23 | (1) |
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External quality audits of private providers |
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24 | (1) |
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25 | (1) |
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Discussion on the effectiveness of the quality audit |
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26 | (4) |
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30 | (1) |
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31 | (4) |
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3 Multiple views of quality audits in New Zealand: a case for advancing systemic understanding |
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35 | (18) |
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35 | (1) |
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A brief overview of quality audits |
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36 | (2) |
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Quality audit in New Zealand |
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38 | (2) |
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Views of quality audits in New Zealand |
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40 | (7) |
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47 | (1) |
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47 | (1) |
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48 | (5) |
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4 Reflections on the effectiveness of four cycles of external quality audits in New Zealand universities |
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53 | (14) |
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53 | (1) |
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Universities New Zealand and the establishment of the New Zealand Universities Academic Audit Unit, Te Wahanga Tatari |
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54 | (1) |
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National context: recent government policy |
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55 | (1) |
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56 | (1) |
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The impact of academic audit on systems and processes |
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57 | (2) |
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The impact of academic audit on standards, outcomes and the student learning experience |
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59 | (1) |
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The impact of academic audit at institutional and national level |
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60 | (2) |
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The future challenges for quality assurance in New Zealand universities |
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62 | (1) |
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63 | (1) |
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64 | (1) |
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65 | (2) |
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5 Enhancing quality assurance in an institution: the University of the South Pacific experience of an external audit |
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67 | (14) |
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University of the South Pacific: an overview |
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67 | (1) |
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A vision for the year 2020 |
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68 | (1) |
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68 | (1) |
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69 | (1) |
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70 | (1) |
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Post-audit - the processes and impacts |
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70 | (8) |
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78 | (1) |
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79 | (2) |
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6 Quality audits In Hong Kong: seeking evidence of quality enhancement |
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81 | (18) |
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The education landscape in Hong Kong |
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81 | (2) |
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Quality audits in Hong Kong |
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83 | (2) |
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Methodology for analysis of the Quality Assurance Council reports |
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85 | (7) |
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92 | (4) |
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96 | (1) |
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96 | (1) |
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97 | (2) |
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7 External quality audits and quality assurance In the higher education sector: the Malaysian perspective |
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99 | (18) |
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99 | (1) |
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Quality audit practice in higher education |
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100 | (2) |
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Government policy on external quality audits |
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102 | (2) |
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The case of Universiti Teknologi Malaysia |
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104 | (6) |
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A practitioner's point of view |
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110 | (1) |
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Future challenges for higher education quality assurance in Malaysia |
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111 | (2) |
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113 | (1) |
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114 | (1) |
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114 | (3) |
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8 External quality audit In the UK: an impact analysis |
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117 | (14) |
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117 | (2) |
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The purposes of Institutional Audit |
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119 | (1) |
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The Implementation of Institutional Audit |
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119 | (2) |
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The effects of Institutional Audit |
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121 | (3) |
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Reflections on Institutional Audit |
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124 | (2) |
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126 | (1) |
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127 | (1) |
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128 | (1) |
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128 | (3) |
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9 Effect of external quality agencies on universities In India |
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131 | (16) |
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131 | (3) |
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134 | (4) |
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Effects of external assurance |
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138 | (4) |
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Assuring transnational education |
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142 | (2) |
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144 | (1) |
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145 | (2) |
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10 External quality audits in South African higher education: goals, outcomes and challenges |
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147 | (22) |
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147 | (1) |
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External quality assurance in the South African higher education context |
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148 | (4) |
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152 | (1) |
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Principles and approaches in the institutional audit system |
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152 | (1) |
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Systems and procedures for Institutional audits |
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153 | (1) |
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External institutional audits: outcomes and impact |
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154 | (2) |
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Impact of the audit process: preparation and site visit |
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156 | (4) |
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The issue of impact through audit recommendations |
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160 | (3) |
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Evaluating the student experience in audits |
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163 | (1) |
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164 | (2) |
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166 | (1) |
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166 | (3) |
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11 Development, effectiveness and future of quality assurance and assessment in Italian higher education |
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169 | (14) |
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169 | (1) |
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Stages in quality assurance in Italian higher education |
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170 | (8) |
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Conclusion: the trade-off between differentiation and standardisation |
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178 | (1) |
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179 | (4) |
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12 Audits of quality assurance systems of higher education institutions In Finland |
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183 | (12) |
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The Finnish system of higher education |
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184 | (1) |
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Brief background of government policy on external quality audits In Finland |
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185 | (1) |
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Role of FINHEEC, the national quality assurance organization |
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186 | (3) |
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How do the audits impact on quality management? |
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189 | (1) |
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Audits and educational outcomes |
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190 | (1) |
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Students' role in quality management |
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191 | (1) |
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The impact of audits at national, institutional and faculty level |
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191 | (1) |
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The future challenges of higher education quality assurance |
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192 | (1) |
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193 | (1) |
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193 | (2) |
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13 External quality auditing: strengths and shortcomings in the audit process |
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195 | (14) |
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195 | (1) |
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External quality auditing in Norway |
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196 | (1) |
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197 | (1) |
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198 | (1) |
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The functioning and effects of external audits in Norway |
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199 | (6) |
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205 | (1) |
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206 | (3) |
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14 Institutional management and quality audit: the experience in Chile |
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209 | (12) |
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Development of external quality assurance schemes in Chile: an answer to the challenges of higher education evolution |
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209 | (3) |
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A study to learn about the Impact of quality audits |
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212 | (1) |
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213 | (3) |
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Lessons learned and recommendations |
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216 | (2) |
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218 | (1) |
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218 | (3) |
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15 Scope, transparency and style: system-level quality strategies and the student experience In Australia |
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221 | (26) |
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221 | (1) |
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External quality audit and the student experience |
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222 | (9) |
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The Australian Universities Quality Agency and the Tertiary Education Quality and Standards Agency |
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231 | (2) |
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System-level quality strategies and the impact of external review |
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233 | (8) |
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Conclusion: the merits of external review and prospects for future development |
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241 | (1) |
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242 | (1) |
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242 | (5) |
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16 Accreditation and Institutional learning: the impact Interactions based on a minimaxing strategy have on the benefits from external reviews |
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247 | (22) |
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247 | (2) |
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249 | (2) |
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Prelude: thoughts on the nature of learning |
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251 | (1) |
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Learning as a stochastic proposition |
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251 | (1) |
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252 | (1) |
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253 | (1) |
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The power of language used - who controls the narrative? |
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254 | (1) |
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255 | (3) |
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Limitations to organizational learning |
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258 | (2) |
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Level 1: Nexus or nexum - type of Interaction between HEIs and external agents |
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260 | (1) |
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Level 2: Structural and cultural impacts on compliance |
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261 | (3) |
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264 | (1) |
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265 | (4) |
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17 Has It worked globally? |
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269 | (6) |
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269 | (1) |
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Have audits been successful? |
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270 | (3) |
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273 | (1) |
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274 | (1) |
Index |
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275 | |