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Facilitator's Fieldbook Third Edition [Minkštas viršelis]

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  • Formatas: Paperback / softback, 480 pages, aukštis x plotis x storis: 280x216x25 mm, weight: 1133 g, 1 Paperback / softback
  • Išleidimo metai: 03-Oct-2012
  • Leidėjas: HarperCollins Leadership
  • ISBN-10: 0814420087
  • ISBN-13: 9780814420089
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 480 pages, aukštis x plotis x storis: 280x216x25 mm, weight: 1133 g, 1 Paperback / softback
  • Išleidimo metai: 03-Oct-2012
  • Leidėjas: HarperCollins Leadership
  • ISBN-10: 0814420087
  • ISBN-13: 9780814420089
Kitos knygos pagal šią temą:
Getting people to function together productively can be a challenge. The Facilitator's Fieldbook (completely revised 3rd Edition) is a go-to guide for novice and experienced managers, trainers, and group leaders alike. Loaded with procedures, checklists, guidelines, samples, and templates---plus new team-building exercises---Fieldbook is both comprehensive and practical.

The Facilitator’s Fieldbook has long been the go-to resource for novice and experienced facilitators alike. The book gives managers, trainers, and group leaders in any industry the step-by-step procedures, checklists, guidelines, samples, and templates they need to make any group work like a well-oiled machine. Comprehensive and practical, The Facilitator’s Fieldbook covers all the key areas including establishing ground rules; planning meetings and agendas; brain storming; resolving conflict; making decisions; and helping groups optimize their time. The completely revised third edition also provides new team-building exercises, as well as updated information on virtual meetings, mediation, strategic planning, and much more. Readers will find tips on maintaining the tone and flow of meetings, and guidelines for determining when to delegate projects to individuals rather than assembling a group. Getting people to function together productively can be a challenge. With The Facilitator’s Fieldbook, readers have the tools and knowledge they need to rise to the occasion.
Preface vii
Contents and Organization vii
Changes to the Third Edition of The Facilitator's Fieldbook viii
Acknowledgments viii
About the Authors ix
A Note About the Online Files x
Introduction 1(44)
Facilitation Overview
3(42)
Primer A Understanding Adult Learning
10(3)
Primer B Understanding Group Dynamics and Decision Making
13(9)
Primer C Understanding Process Consultation
22(5)
Primer D The "ALTOGETHER" View of Facilitator Personal Qualities
27(7)
Primer E The Manager as Facilitator
34(11)
SECTION I PHASE I: PREPARATION
Overview
45(7)
Facilitator Resources
Contracting For Facilitation
Guide I-1 A Facilitator's Checklist of Key Contracting Points
52(1)
Guide I-2 Best Contracting Practices for Facilitators
53(1)
Guide I-3 Project Facilitation Interview
54(3)
Worksheet I-1 Project Facilitation Interview Protocol
57(4)
Sample I-1 The Facilitator Contracting Letter
61(2)
Organizing The Group
Guide I-4 Stakeholder Analysis and Group Member Selection
63(5)
Guide I-5 Using Style Inventories to Help Build Effective Groups
68(4)
Guide I-6 Developing a Group Charter
72(4)
Sample I-2 Group Charter
76(2)
Worksheet I-2 Fast Team Charter
78(2)
Guide I-7 Selecting the Group Leader
80(2)
Setting Group Norms
Guide I-8 Group Operating Principles
82(3)
Sample I-3 Group Operating Principles
85(1)
Guide I-9 Establishing Ground Rules
86(4)
Meeting Planning
Guide I-10 Planning Meetings
90(2)
Guide I-11 A Checklist for Meeting Planning
92(4)
Sample I-4 Meeting Agenda
96(2)
Sample I-5 The Participant Agenda
98(2)
Guide I-12 The Facilitator's Fast Plan
100(1)
Worksheet I-3 The Facilitator's Fast Plan
101(1)
Guide I-13 Meeting Room Designs
102(5)
Guide I-14 Tips on Making Good Use of Meeting Room Space
107(2)
Guide I-15 Different Kinds of Meetings: Distinguishing "Task Forces" from "Regular Meetings"
109(6)
SECTION II PHASE II: WORKING WITH THE GROUP
Overview
115(8)
Facilitator Resources
Getting Started Right
Guide II-1 Facilitation Fundamentals
123(1)
Guide II-2 The Proof's in the Pudding
124(3)
Guide II-3 Task Group Inclusion Activities
127(3)
Guide II-4 Tips on Designing Inclusion Activities
130(3)
Guide II-5 Getting Started Right---The Emotional "Check-In"
133(2)
Guide II-6 Trust Building---Accelerating Familiarity
135(2)
Guide II-7 Trust Building---Being Trustworthy as a Facilitator
137(2)
Guide II-8 Keeping Sessions Alive
139(5)
Guide II-9 Encouraging Participation
144(2)
Guide II-10 Monitoring Group Task and Maintenance Behaviors
146(2)
Guide II-11 Group Member Task Behavior Evaluation
148(2)
Guide II-12 Group Member Maintenance Behavior Evaluation
150(2)
Guide II-13 Building the "Masterteam"---Strengthening Group Task and Maintenance Behaviors
152(6)
Guide II-14 The Facilitator and Nonverbal Communication---A Lesson in Crap Detecting and Truth Telling
158(10)
Guide II-15 Creating Subgroups
168(4)
Guide II-16 Setting Up Small Groups to Succeed
172(3)
Group Memory Systems
Guide II-17 Graphic Facilitation
175(5)
Guide II-18 Using the Group Memory
180(5)
Guide II-19 Training the Group Recorder
185(2)
Guide II-20 Guidelines for the Group Recorder
187(1)
Guide II-21 Top 10 Flip Chart Tips and Tricks
188(2)
Guide II-22 On Becoming Marker-Worthy
190(2)
Building The Group Database
Guide II-23 Building the Database
192(2)
Worksheet II-1 Building Our Database
194(1)
Sample II-1 Database Construction Strategies
195(2)
Guide II-24 Appreciative Inquiry
197(4)
Guide II-25 The Vision Collage
201(3)
Guide II-26 The Problem Probe
204(3)
Guide II-27 Brainstorming
207(8)
Guide II-28 Brainwriting---An Alternative Approach to Brainstorming
215(5)
Guide II-29 Introducing Groups to Dialogue
220(5)
Guide II-30 Reflective Listening
225(2)
Guide II-31 Future Sculpting™ as an Insight Technique
227(6)
Analyzing The Database
Guide II-32 Nominal Group Process
233(3)
Worksheet II-2 Idea Response Worksheet
236(1)
Worksheet II-3 Rating Form for NGT Final Voting
237(1)
Worksheet II-4 Sample Completed Rating Form for NGT Final Voting
238(1)
Guide II-33 Force Field Analysis
239(3)
Sample II-2 Force Field Analysis
242(2)
Guide II-34 Gauging Gradients of Agreement
244(3)
Guide II-35 Progressive Regrouping
247(4)
Guide II-36 No Objections
251(1)
Guide II-37 Self-Adhesive Stickers as Voting Aids
252(3)
Guide II-38 Rule of One-Third or One-Fifth
255(1)
Guide II-39 Likelihood-Impact Analysis
256(2)
Worksheet II-5 Likelihood-Impact Analysis Form
258(1)
Guide II-40 Small-Group Ambassadors
259(2)
Guide II-41 Stepladder Technique
261(2)
Guide II-42 Critical Success Factor Analysis
263(6)
Guide II-43 The Decision Matrix
269(1)
Worksheet II-6 The Decision Matrix
270(2)
Decision Modes
Guide II-44 Absolute Consensus
272(2)
Guide II-45 Consultative
274(3)
Guide II-46 Consultative Consensus
277(3)
Guide II-47 Modified Consensus
280(2)
Guide II-48 Voting
282(3)
Guide II-49 Expert-Led Decision Making
285(4)
Handling Conflicts And Common Problems With Groups
Guide II-50 Facilitating Conflict Resolution
289(4)
Guide II-51 Handling Common Problems
293(7)
Guide II-52 Accelerating Group Progress
300(5)
Guide II-53 Alternatives to Spending Time Giving Out Information in Meetings
305(4)
Evaluation And Group Closure
Guide II-54 The Task Group Process Review
309(2)
Worksheet II-8 The Task Group Process Review List
311(2)
Guide II-55 Pluses and Minuses
313(1)
Guide II-56 Evaluating the Regular Meeting
314(2)
Worksheet II-9 Regular Meeting Evaluation Guide
316(1)
Guide II-57 The After Action Review---A Tool for Continuous Improvement
317(2)
Guide II-58 Facilitator Evaluation
319(2)
Worksheet II-10 Facilitator Evaluation
321(1)
Guide II-59 Handling Closings With the Group
322(5)
SECTION III PHASE III: IMPLEMENTATION
Overview
327(4)
Facilitator Resources
Meeting Records
Guide III-1 Producing Meeting Records
331(2)
Sample III-1 Meeting Record: Agenda Items and Results/Decisions
333(3)
Sample III-2 Meeting Record: Minutes
336(3)
Preparing, Presenting, And Reviewing Recommendations
Guide III-2 Preparing Your Final Task Group Report
339(2)
Guide III-3 Reviewing Recommendations---The Facilitated Recommendations Review
341(3)
Guide III-4 Planning the Recommendations Presentation---The Unfacilitated Recommendations Presentation
344(2)
Guide III-5 Communicating With Others
346(3)
Implementation Planning
Guide III-6 Implementation Planning
349(2)
Guide III-7 Responsibility Charting
351(6)
Guide III-8 Scheduling Meetings With Groups
357(4)
SECTION IV LARGE-GROUP METHODS
Overview
361(2)
Facilitator Resources
Large-Group Methods For Organizational And Community Change
Guide IV-1 Facilitating Large Groups
363(4)
Guide IV-2 The Search Conference
367(8)
Guide IV-3 Conducting the Open-Space Meeting
375(7)
Guide IV-4 Facilitating Multiple Groups in Large Group Planning Meetings
382(5)
SECTION V FACILITATING IN A VIRTUAL WORLD
Overview
387(4)
Facilitator Resources
Facilitating In A Virtual World: Technological Tools And Applications
Guide V-1 Working Together, Virtually
391(6)
Guide V-2 Creating a Sample Facilitated Experience with a Virtual Group
397(3)
Guide V-3 A Nontechnical Overview of Virtual Groups and Technologies
400(3)
Guide V-4 Using Technology in Facilitating
403(12)
Guide V-5 Facilitating Effective Audio Teleconferences
415(3)
Guide V-6 Facilitating Videoconferences
418(7)
SECTION VI USING THE FACILITATOR'S FIELDBOOK AS A TRAINING TOOL
Overview
425(2)
Facilitator Resources
Trainer's Notes
Guide VI-1 Day One Facilitation Trainer Notes
427(15)
Worksheet VI-1 Contracting Scenario
442(1)
Worksheet VI-2 Contract Planning
443(1)
Worksheet VI-3 Pretest and Posttest: Distinctions Between Task Groups and Regular Meetings
444(5)
Guide VI-2 Day Two Facilitation Trainer Notes
449(4)
Worksheet VI-4 Brainwriting 6-3-5 Worksheet
453(1)
Guide VI-3 Day Three Facilitation Trainer Notes
454(6)
Worksheet VI-5 Encouraging Participation---Items for Charades Exercise
460(1)
Worksheet VI-6 The IAF Competencies
461(4)
Index 465
TOM JUSTICE is an organizational development practitioner and the president of Justice Associates, a consulting firm specializing in organizational capacity. DAVID W. JAMIESON, PH.D., is department chair, Organization Learning Development, University of St. Thomas and coauthor of Managing Workforce 2000.