This title was first published in 2001. Based on research and practical experience, this text highlights the contributory factors leading to project failure. The buisiness-IT culture gap, information politics, escalating commitment, the problem of high investment and low return, and accountability for failure are all covered.
List of figures, List of tables, Preface, Acknowledgements,
Introduction, Part I: The problem with information systems projects,
1. A
fifty-year context,
2. What have we learnt from failure so far?,
3.
Introducing the failure model,
4. High investment but low return,
5. Business
and IT: they just cant communicate,
6. Information politics: the new
organizational battleground,
7. Over-commitment in information systems
projects: when failure is the only option,
8. Where is the accountability
when information systems projects fail?,
9. The silver bullet syndrome:
expecting the problems with information systems projects to be solved by a
single-shot solution, Part II: Breakthrough to project success,
10. Mastering
the basics in four, not so easy, steps,
11. Guaranteeing returns from
high-investment information systems projects,
12. Eliminating the culture
gap: business and IT working together,
13. Short- and medium-term solutions
to information politics,
14. Stopping the escalator: ensuring your
information systems projects are successful,
15. Rehabilitating
accountability,
16. Avoiding the silver bullet syndrome: choosing the right
tools and techniques, Part III: Optimizing information systems projects,
17.
Optimizing the delivery of information systems projects,
18. Changing
attitudes towards IT and information systems projects,
19. The bottom line,
Epilogue, Notes, Index
Holmes, Andrew
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