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Fundamentals of Marketing [Minkštas viršelis]

3.64/5 (15 ratings by Goodreads)
(Professor of Political Marketing, Cranfield School of Management), , , (is Director of Fillassociates and former Principal Lecturer at the University of Portsmouth. Chris now works with a variety of private and not-for-profit organizations,)
  • Formatas: Paperback / softback, 408 pages, aukštis x plotis x storis: 247x192x20 mm, weight: 884 g
  • Išleidimo metai: 27-Apr-2017
  • Leidėjas: Oxford University Press
  • ISBN-10: 0198748574
  • ISBN-13: 9780198748571
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 408 pages, aukštis x plotis x storis: 247x192x20 mm, weight: 884 g
  • Išleidimo metai: 27-Apr-2017
  • Leidėjas: Oxford University Press
  • ISBN-10: 0198748574
  • ISBN-13: 9780198748571
Kitos knygos pagal šią temą:
Do you want to know how a traditionally French brand expands into an international market, how a department store can channel its business online, or how any organization can incorporate social media into their communication campaigns? What can you learn from these practices, how do they incorporate sustainability and ethical practice, and how could it influence your career, whether in marketing or not?

Incorporating the big brand case studies, unique expert insights, and engaging learning features of the best-selling Marketing by Baines, Fill, and Rosengren, Fundamentals of Marketing is the most complete resource for students looking for a briefer guide to help build their theoretical understanding of marketing into skilful practice.

Covering the most essential theories and latest trends, this book take you from the traditional marketing mix to the cutting-edge trends of the discipline, with a particular focus on sustainability, ethics, and digitalization. With cases featuring international companies such as YouTube, Kopparberg, and Nestlé, and exploring issues such as greenwashing, guilt appeals, and responsible branding, the book goes beyond marketing theory to illustrate marketing at work in the business world, and how it can be used to promote a company's success.

Review and discussion questions conclude each chapter, prompting readers to examine the themes discussed in more detail and critically engage with the theory. Links to seminal papers throughout each chapter also present the opportunity to take learning further and read in depth on selected topics.

A fully integrated Online Resource Centre allows you to learn from real-life marketers whose video interviews expand on the book's Case Insights to offer a more in-depth view of their world. From Withers Worldwide to Aston Martin, Lanson International to Spotify, household names as well as SMEs and online businesses discuss their real-life marketing dilemmas and how they navigated their way to a positive outcome. Test bank questions, internet activities, and web links also allow you to test your learning and explore key concepts further.

Fundamentals of Marketing has all you need to begin your journey into the fascinating world of marketing.

The book is accompanied by an Online Resource Centre that features:

For everyone: Case Insight videos Library of video links Worksheets

For students: Author audio podcasts Multiple-choice questions Flashcard glossaries Employability guidance and marketing careers insights Internet activities Research insights Web links

For lecturers: VLE content PowerPoint slides Test bank Essay questions Tutorial activities Marketing resource bank Pointers on answering the discussion question at the end of each chapter of the book Figures and tables from the book in electronic format Transcripts of the Case Insight videos

Recenzijos

The book is very well written with comprehensive topics and essential knowledge incorporated with critical thinking in marketing. * Jialin Hardwick, Lincoln Business School * The inclusion of chapter summary, review questions, worksheet summary, discussion questions, and link to online resources at the end of each chapter is great. The more the better. I think this not only helps students prepare for assessments but also makes them feel less panicky because there are plenty of ways in which they can test their knowledge. * Dr Erik Jacobi, Essex Business School *

Case Insights xii
About the Authors xiv
Acknowledgements xvi
Preface xviii
How to Use this Book xx
How to Use the Online Resources xxii
Dashboard xxv
Part 1 Understanding Customers
1 Marketing Principles and Society
3(30)
Introduction
5(1)
What is Marketing?
5(4)
The Principal Principles of Marketing
9(4)
The Extended Marketing Mix
13(5)
Marketing's Positive Impact on Society
18(1)
Unsustainable Marketing: The Critical `Turn'
19(3)
Sustainable Marketing
22(2)
Corporate Social Responsibility
24(2)
Ethics and Marketing
26(7)
2 Understanding Customer Behaviour
33(31)
Introduction
35(1)
Consumer Proposition Acquisition
35(5)
Perceptions, Learning, and Memory
40(4)
Personality
44(1)
Motivation
45(6)
Organizational Buyer Behaviour
51(13)
3 Market Research and Customer Insight
64(31)
Introduction
66(1)
The Customer Insight Process
66(3)
Commissioning Market Research
69(1)
The Marketing Research Process
69(11)
Market and Advertisement Testing
80(1)
Big Data and Marketing Analytics
81(1)
Marketing Research and Ethics
82(2)
International Marketing Research
84(11)
Part 2 Designing and Delivering the Market Strategy
4 Marketing Environment and Strategy
95(29)
Introduction
97(1)
Understanding the External Environment
97(9)
Understanding the Performance Environment
106(4)
Understanding the Internal Environment
110(1)
SWOT Analysis
111(2)
Strategic Marketing Goals
113(2)
Strategic Market Action
115(2)
Marketing Planning
117(7)
5 Market Segmentation and Positioning
124(33)
Introduction
126(1)
The STP Process
126(1)
The Concept of Market Segmentation
127(2)
The Process of Market Segmentation
129(1)
Market Segmentation in Consumer Markets
130(7)
Segmentation in Business Markets
137(5)
Target Markets
142(3)
Positioning
145(12)
Part 3 Implementing the Marketing Mix
6 Proposition and Branding Decisions
157(35)
Introduction
159(1)
Product Levels
159(2)
Product Life Cycles
161(6)
The Process of Adoption
167(2)
Diffusion theory
169(1)
What is a Brand?
170(2)
Why Brand?
172(1)
How Brands Work: Associations and Personalities
173(2)
Brand Names
175(1)
Branding Strategies
176(3)
Brand Relationships
179(3)
Brand Co-creation
182(1)
Global Branding
183(1)
Brand Equity
184(8)
7 Pricing and Value Creation
192(27)
Introduction
194(1)
Price Elasticity of Demand
195(2)
The Concept of Pricing and Cost
197(13)
Pricing Management
210(9)
8 Marketing Communications Principles
219(30)
Introduction
221(1)
Defining `Marketing Communications'
221(1)
The Scope of Marketing Communications
222(1)
How Marketing Communications Works
223(13)
Word-of-Mouth
236(1)
Marketing Communications Tasks
237(2)
Marketing Communications Planning
239(10)
9 Managing Marketing Communications
249(28)
Introduction
251(1)
The Role of the Marketing Communications Mix
251(3)
Selecting the Right Tools
254(2)
Marketing Communications Messages
256(4)
The Media
260(4)
Other Promotional Methods and Approaches
264(3)
Integrated Marketing Communications
267(3)
Promotion and Ethics
270(7)
10 Managing Channels and Distribution
277(32)
Introduction
279(1)
Channel Management
280(2)
Types of Intermediary
282(1)
Managing Marketing Channels
283(2)
Distribution Channel Strategy
285(2)
Channel Intensity
287(2)
Managing Relationships in the Channel
289(2)
Supply Chain Management
291(5)
Retailing
296(13)
Part 4 Managing Marketing Relationships
11 Digital and Social Media Marketing
309(29)
Introduction
311(1)
Digital Marketing
312(7)
Digital Marketing Communications
319(19)
12 Services Marketing and Customer Experience Management
338(27)
Introduction
340(1)
The Nature of Services
341(6)
Service Encounters
347(2)
Key Dimensions of Services Marketing
349(1)
Principles of Relationship Marketing
350(1)
Relationship Trust, Commitment, and Satisfaction
351(5)
Customer Experiences
356(9)
Index 365