What a fascinating read to anyone in and between the practice and policy of public services, especially in the contexts of health, care and welfare! This thought-provoking edited collection increases much-needed understanding on how relational approach can foster a public management paradigm shift to better address the complex societal challenges of our societies. Importantly, the relational approach provides insights into the complex, dynamic and interconnected systems of practice and policy of public services. -- Paula Rossi, Senior Researcher, School of Management, University of Vaasa We are at an inflection point in the future of public services and public service reform. The Emerging Relational Approach to Public Services is required reading for anyone interested in how we may learn from the failures of the New Public Management era to shape a period characterised by innovative relational approaches to designing and delivering public services. Wilson and colleagues work is at the bleeding edge of such thinking. -- Michael J. Roy, Professor of Social Innovation and Sustainable Organisations / Associate Dean (Research and Innovation), Stirling Management School, University of Stirling, UK. This book presents new international evidence on the relational approach to public services. It offers a refreshing analysis of what it takes to create an alternative basis for public management, both in theory and in practice. -- Taco Brandsen, Chair of Public Administration, Radboud University There is a growing consensus that radical change is needed in the purpose, form and function of public policy and governance. The authors suggest that New Public Governance perspectives have generated unintended consequences which have solidified NPM in practice, rather than supplanting it. It brings together international evidence and new perspectives on relational approaches to public management. This book plants the relational standard in both the theoretical and practice field. -- Peter Murphy, Director of the Public Policy and Management Research Group, Centre for Economics, Policy and Public Management, Nottingham Trent University The time for relational public services is now. This rich and ambitious book provides essential conceptual and practical guidance for public managers, practitioners, and academics to co-create public services in an interconnected world. -- Dr Koen Bartels, Associate Professor, University of Birmingham This book is essential reading for anyone who wants to understand how to improve public services in a context of complexity and a growing demand for more relational approaches. -- Dr Rick Muir, Director of the Police Foundation This book makes a refreshing and compelling case for the need to move beyond New Public Management and fully embrace a relational approach to public management. It highlights the limitations and shortfall of existing ways of working and proposes an alternative approach, one that privileges relationships above all else, and as key to achieving better, effective and meaningful social outcomes. The book serves as a call to action for policymakers, practitioners, and academics to engage in a serious collaborative effort to redefine public service delivery underpinned and grounded in relational principles. It will take us all to make this happen and I for one am grateful for the academic expertise so carefully represented here. -- Kristy Docherty, Director of Public Services and Sector Engagement Lead, Co-Director of the Scottish Prevention Hub, Edinburgh Futures Institute Futures in Public Management is a must-read for anyone grappling with the limitations of transactional governance and searching for more effective, human-centred alternatives. It makes a compelling case for relational approaches as a fundamentally different way of thinking about public services, policy, and outcomes. This book brings together critical insights and practical examples that challenge conventional wisdom and offer a way forward for those of us working to reshape public management in service of real, meaningful change. Essential reading for policymakers, practitioners, and anyone invested in the future of public services. -- Dr Luke Craven, Chief Executive Officer, Partnerships for Local Action and Community Empowerment (PLACE) Futures in Public Management: The Emerging Relational Approach to Public Services critically re-evaluates the role of public management in an era where public services are increasingly challenged by complex, interdependent issues. The authors engage in a timely and essential debate on the limitations of the New Public Management paradigm, advocating for a more relational approach that fosters transformative and effective public service delivery. Drawing on international empirical evidence, the editorial team have integrated contemporary public management theories, including Human Learning Systems and Complexity Theory of Outcome Creation, to offer fresh insights into navigating modern governance challenges. This book is a crucial resource for public management scholars, policymakers, and practitioners seeking to advance service innovation, embrace complexity, and enhance the impact of public services on citizens' lives. -- Dr. Katri-Liis Lepik, Associate Professor, Tallinn University This book provides a very timely set of perspectives on Relational Public Service, which will be useful to both academics and practitioners alike -- Toby Lowe, Visiting Professor of Public Management, Centre for Public Impact Europe Public services are crumbling under the weight of transactional approaches which frame service delivery as merely complicated, when it is in fact complex. It takes a volume like this to help others imagine how they could make changes in their own context. Full of international examples of a broad-based alternative to public service, this book makes a vital contribution to our adaptation to future challenges. It avoids simplistic analysis to show how relational public service management can and must be critically developed in situ. -- Diane T. Finegood, Professor and Fellow, Morris J Wosk Centre for Dialogue, Simon Fraser University, Canada Relational approaches are gaining traction as an alternative to New Public Management but understanding of how to shift entrenched practices, capabilities and infrastructure is still embryonic. This edited collection explores important questions that have the potential to impact anyone working in and with public services and everyone who accesses them. We can only develop and embed relational approaches to public services as a route to improving social outcomes through collective learning and critical reflection. This book makes a valuable contribution to this. -- Dawn Plimmer, Director of Practice, Collaborate CIC
