A nation's economic success depends on the capacity of its companies and trading organizations to develop business relationships, trade and do business in the international arena. Doing business across borders subtly changes the processes and skills the successful manager needs. Cultural, social, geographic and legal factors serve to complicate the picture. The mantra for managers today is think global, act local. In this handbook the authors concentrate on the big developments that currently are happening at an international level. They consider how managers operating in the global business landscape must change what they do to create advantages and remain competitive. The Global Business Handbook is based on the structure of the very successful IĆSEG International School of Management's programme on international management. It includes a global focus, backed by the latest research on different aspects of international business carried out in different parts of the world.
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ix | |
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xi | |
| Contributors |
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xiii | |
| Acknowledgements |
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xxi | |
| The Eight Dimensions of International Business |
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xxiii | |
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DIMENSION 1: INTERNATIONAL PERSPECTIVES |
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International Business - Operating Abroad |
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3 | (14) |
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International Strategy Management |
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17 | (12) |
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International Business Ethics |
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29 | (14) |
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DIMENSION 2: RELATIONSHIP MANAGEMENT |
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Inter-Firm Collaboration and Partnering: A Key Competence to Satisfy Demand |
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43 | (26) |
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International Negotiation |
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69 | (20) |
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DIMENSION 3: SUPPLY CHAIN MANAGEMENT |
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Social and Environmental Management |
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89 | (34) |
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Managing Mergers and Acquisitions |
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123 | (10) |
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133 | (14) |
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International Purchasing Management |
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147 | (12) |
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159 | (16) |
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DIMENSION 4: REGIONAL AND COUNTRY SPECIFIC DIFFERENCES |
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Human Resource Management's Relationship to Company Performance |
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175 | (16) |
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International Human Resource Management |
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191 | (20) |
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Employment Relations in a Global Networked Economy |
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211 | (16) |
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Human Resources Management Practices within Japanese Companies |
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227 | (16) |
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DIMENSION 5: MARKETING AND SALES |
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Doing Business in Western Europe |
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243 | (22) |
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265 | (12) |
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Direct Marketing-A Global Perspective |
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277 | (12) |
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Retail Merchandising and Sales Promotions |
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289 | (18) |
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Services Marketing: An Overview and Relational Approach of the B2B Setting |
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307 | (18) |
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DIMENSION 6: COST MANAGEMENT |
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Strategic Cost Management |
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325 | (12) |
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Strategic Management of Not-for-Profit Organizations |
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337 | (16) |
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DIMENSION 7: INNOVATION AND QUALITY |
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The Quality Management Situation-An Introduction |
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353 | (16) |
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Technology and Innovation Management |
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369 | (28) |
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Managing Knowledge Strategically |
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397 | (14) |
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Tacit Knowledge and Implicit Learning |
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411 | (20) |
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DIMENSION 8: BUSINESS TRANSFORMATION |
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Service Operations Management |
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431 | (20) |
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International Transportation, Shipping and Logistics |
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451 | (20) |
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471 | (48) |
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International Entrepreneurship: Developing Cross-cultural Entrepreneurial Competence |
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519 | (16) |
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Change Management - Realizing the Transformation |
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535 | (22) |
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International Business Training using a Supply Chain Game |
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557 | (12) |
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| Index |
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569 | |
David J. Newlands has been the Director for the Visiting Professor Programme at IĆSEG School of Management, France. This comprises a set of more than ninety intensive modules that are taken as electives. Dr Newlands identifies and recruits professors for this programme and is an active researcher. He specialises in change management, purchasing, supplier development, supply chain dynamics, costing, product design and methods to maximise profit. He has written extensively for professional journals in the operations management field. He has given invited lectures and run supply chain games in Europe, The United States, Mexico, Australia and New Zealand. Mark J. Hooper is Senior Lecturer at the Faculty of Engineering and Computing at Coventry University. Dr Hooper's main areas of research include operations management, change management, supply chain and agile manufacturing. He is a visiting Professor at the IĆSEG, France and at the University of Monterrey, Mexico.
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