'Whether youre an existing or wannabe PR agency boss, stop whatever you are doing and buy this book. Its so good, I wish Id written it. With explicit guidelines on how formalising your purpose can revolutionise your culture and cashflow, and a must read section on innovation, its the best investment youll make this year. Hands off my copy!' -- Sarah Waddington, Founder and Editor of #FuturePRoof and Vice-President of the Chartered Institute of Public Relations Crispin has been helping me develop my agency for the past six years. Thanks to his suggestions Ive made major changes in financial, HR and client management. This has transformed our profitability and enabled me to develop a sustainable business that is helping me achieve my personal life goals. I recommend Crispin and Richards book to anyone intent on building a great agency. -- Patrik Schober, CEO PRAM Consulting, Prague This guide will not only inspire, but more importantly also focus minds on what really matters at an agency, giving owners renewed vigour to actually get out of bed in the morning. It should help distil disparate ideas into a coherent strategic overview, ensuring companies have a clear purpose to be successful. -- Henry Griffiths, Partner, Little Red Rooster PR Running an agency has unique challenges, stresses and opportunities for growth. If Id read this book 15 years ago, I would have made many different decisions, and reached them with more focus and less turmoil. In short, reading this book is one the best investments you can make in yourself, and your business. I've read several books on agency performance in the 30 years Ive run my firm, and this is possibly the most incisive, and useful. -- Amy Bermar, President, Corporate Ink, Boston, USA This book is a great resource for PR agency owners and anyone wishing to build a great agency. I wish I had read it when I founded my agency. Every business leader working in a people-based business should have a look at it, the real-life examples can be helpful in every stage of the agency life-cycle: start-up, growth, sale or succession. -- Diego Biasi, Founder & CEO, BPRESS, Italy Whether youre an existing or wannabe PR agency boss, stop whatever you are doing and buy this book. Its so good, I wish Id written it. With explicit guidelines on how formalising your purpose can revolutionise your culture and cashflow, and a must-read section on innovation, its the best investment youll make this year. Hands off my copy! -- Sarah Waddington, Founder and Editor of #FuturePRoof and Vice-President of the Chartered Institute of Public Relations