Preface |
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xxv | |
Acknowledgments |
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xxvii | |
Acronyms And Abbreviations |
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xxix | |
1 Introduction |
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1 | (12) |
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1 | (1) |
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2 | (3) |
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2 | (2) |
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4 | (1) |
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4 | (1) |
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4 | (1) |
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5 | (1) |
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5 | (1) |
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1.3 Who Should Read This Book? |
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5 | (1) |
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1.4 The Guideline's Objectives |
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6 | (1) |
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1.5 The Guideline's Content and Organization |
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6 | (5) |
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1.6 The Continuing Evolution of Incident Investigation |
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11 | (2) |
2 Overview Of Chemical Process Incident Causation |
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13 | (13) |
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2.1 Stages of a Process-Related Incident |
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14 | (4) |
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2.1.1 Three Phase Model of Process-Related Incidents |
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14 | (1) |
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14 | (2) |
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16 | (1) |
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2.1.4 Importance of Latent Failures |
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17 | (1) |
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2.2 Key Causation Concepts |
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18 | (6) |
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2.2.1 Loss of Containment or Energy |
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18 | (2) |
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2.2.2 Management System Failure |
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20 | (1) |
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21 | (1) |
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22 | (1) |
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2.2.5 Events vs Root Causes |
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22 | (1) |
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23 | (1) |
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24 | (2) |
3 An Overview Of Investigation Methodologies |
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26 | (21) |
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3.1 History of Investigation Methodologies and Tools |
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29 | (5) |
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3.1.1 One-on-One Interview |
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29 | (1) |
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29 | (1) |
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30 | (1) |
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30 | (1) |
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3.1.5 Process of Elimination |
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31 | (1) |
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31 | (1) |
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31 | (2) |
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33 | (1) |
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3.2 Tools for Use in Preparation for Root Cause Analysis |
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34 | (3) |
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34 | (1) |
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35 | (1) |
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35 | (1) |
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3.2.4 Causal Factor Identification |
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36 | (1) |
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3.3 Structured Root Cause Analysis Methodologies |
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37 | (6) |
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37 | (1) |
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38 | (1) |
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3.3.3 Team-Developed Logic Trees |
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39 | (4) |
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3.4 Selecting an Appropriate Methodology |
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43 | (4) |
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3.4.1 Methodologies Used by CCPS Members |
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46 | (1) |
4 Designing An Incident Investigation Management System |
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47 | (32) |
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4.1 System Considerations |
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49 | (9) |
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4.1.1 An Organization's Responsibilities |
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49 | (2) |
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4.1.2 Workforce Responsibilities |
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51 | (2) |
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4.1.3 Role of the Management System Developers |
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53 | (1) |
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4.1.4 Integration with Other Functions and Teams |
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54 | (1) |
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4.1.5 Involvement by Regulatory Agencies |
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55 | (3) |
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4.2 Typical Management System Topics |
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58 | (16) |
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4.2.1 Classifying Incidents |
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58 | (1) |
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4.2.2 Specifying and Managing Documentation |
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59 | (1) |
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4.2.3 Legal Considerations |
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60 | (3) |
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4.2.4 Describing Team Organization and Functions |
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63 | (1) |
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4.2.5 Electronic Process Data and Control Systems |
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64 | (1) |
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4.2.6 Defining Training Requirements |
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65 | (4) |
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4.2.7 Emphasizing Root Causes |
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69 | (1) |
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4.2.8 Fostering a Blame-Free Policy |
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70 | (1) |
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4.2.9 Developing Recommendations |
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70 | (1) |
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4.2.10 Recommendation Responsibilities |
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71 | (1) |
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4.2.11 Implementing the Recommendations and Follow-up Activities |
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72 | (1) |
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4.2.12 Providing a Template for Formal Reports |
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73 | (1) |
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4.2.13 Management System Review and Approval |
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73 | (1) |
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4.2.14 Planning for Continuous Improvement |
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73 | (1) |
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74 | (5) |
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4.3.1 Initial Implementation-Training |
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75 | (1) |
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4.3.2 Developing a Specific Investigation Plan |
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75 | (4) |
5 Initial Notification, Classification And Investigation Of Process Safety Incidents |
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79 | (17) |
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79 | (2) |
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5.2 Incident Classification |
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81 | (9) |
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5.2.1 Severity Classification |
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82 | (7) |
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89 | (1) |
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5.2.3 Other Options for Establishing Classification Criteria |
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89 | (1) |
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5.3 Incident Notification |
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90 | (2) |
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5.3.1 Corporate Notification |
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90 | (1) |
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5.3.2 Agency Notification |
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91 | (1) |
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5.3.3 Other Stakeholder Notification |
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91 | (1) |
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5.3.4 Other Notifications |
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92 | (1) |
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5.4 Type of Investigation |
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92 | (2) |
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5.4.1 Which Investigation System to Use? |
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92 | (1) |
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5.4.2 Investigation Approach |
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93 | (1) |
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94 | (2) |
6 Building And Leading An Incident Investigation Team |
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96 | (14) |
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96 | (1) |
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6.2 Advantages of the Team Approach |
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97 | (1) |
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6.3 Leading a Process Safety Incident Investigation Team |
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98 | (2) |
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6.4 Potential Team Composition |
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100 | (4) |
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6.5 Building a Team for a Specific Incident |
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104 | (2) |
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6.5.1 Composition and Size of Investigation Team |
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104 | (2) |
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106 | (2) |
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108 | (2) |
7 Witness Management |
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110 | (27) |
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110 | (3) |
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7.1.1 Witness Issues Following a Major Occurrence |
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111 | (1) |
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7.1.2 Investigation Team Priorities for Managing Witnesses |
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112 | (1) |
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7.2 Identifying Witnesses |
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113 | (2) |
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115 | (19) |
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7.3.1 Human Factors Related to Interviews |
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115 | (3) |
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7.3.2 Collecting Information from Witnesses |
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118 | (2) |
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7.3.3 Initial Witness Statements |
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120 | (1) |
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7.3.4 Conducting the Interview |
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121 | (13) |
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7.4 Conducting Follow-up Activities |
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134 | (1) |
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7.5 Conducting Follow-up Interviews |
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135 | (1) |
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7.6 Reliability of Witness Statements |
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135 | (1) |
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135 | (2) |
8 Evidence Identification, Collection And Management |
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137 | (41) |
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137 | (7) |
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8.1.1 Developing a Specific Plan |
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138 | (1) |
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8.1.2 Investigation Environment Following a Major Occurrence |
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139 | (2) |
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8.1.3 Priorities for Managing an Incident Investigation Team |
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141 | (3) |
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144 | (12) |
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144 | (3) |
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8.2.2 Physical Evidence and Data |
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147 | (2) |
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8.2.3 Paper Evidence and Data |
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149 | (3) |
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8.2.4 Electronic Evidence and Data |
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152 | (1) |
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8.2.5 Position Evidence and Data |
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153 | (3) |
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156 | (12) |
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157 | (2) |
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8.3.2 Identifying and Documenting Evidence |
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159 | (3) |
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162 | (2) |
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8.3.4 Photography and Video |
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164 | (4) |
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8.4 Timelines and Sequence Diagrams |
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168 | (8) |
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8.4.1 Constructing a Timeline |
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168 | (6) |
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8.4.2 Constructing a Sequence Diagram |
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174 | (2) |
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176 | (2) |
9 Evidence Analysis And Causal Factor Determination |
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178 | (25) |
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178 | (3) |
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181 | (1) |
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181 | (6) |
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9.3.1 Data Organization - Timelines |
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182 | (1) |
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182 | (2) |
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9.3.3 Mechanical Failure Analysis |
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184 | (3) |
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9.3.4 Advanced Data Systems |
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187 | (1) |
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9.4 Hypothesis Formulation |
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187 | (3) |
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9.4.1 Fact/Hypothesis Matrix |
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188 | (2) |
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190 | (3) |
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9.5.1 Engineering Analysis |
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190 | (1) |
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9.5.2 Computational Modeling |
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191 | (1) |
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191 | (1) |
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9.5.4 Test the Items under Simulated Conditions |
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192 | (1) |
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9.5.5 Testing of Human Input/Performance |
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192 | (1) |
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9.6 Select the Final Hypothesis |
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193 | (9) |
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9.6.1 Causal Factor Identification |
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193 | (5) |
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9.6.2 Causal Factor Charting |
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198 | (2) |
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9.6.3 Developing a Causal Factor Chart |
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200 | (2) |
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202 | (1) |
10 Determining Root Causes-Structured Approaches |
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203 | (58) |
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10.1 Concept of Root Cause Analysis |
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203 | (3) |
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206 | (2) |
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10.3 Methodologies for Root Cause Analysis |
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208 | (6) |
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208 | (4) |
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10.3.2 Structured Root Cause Determination |
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212 | (2) |
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10.4 Root Cause Determination Using Logic Trees |
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214 | (5) |
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10.4.1 Gather Evidence and List Facts |
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215 | (1) |
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10.4.2 Timeline Development |
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215 | (1) |
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10.4.3 Logic Tree Development |
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215 | (4) |
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10.5 Building a Logic Tree |
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219 | (16) |
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10.5.1 Choosing the Top Event |
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220 | (1) |
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220 | (8) |
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10.5.3 Example-Chemical Spray Injury |
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228 | (4) |
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10.5.4 What to Do if the Process Stalls |
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232 | (1) |
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10.5.5 Guidelines for Stopping Tree Development |
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232 | (3) |
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10.6 Example Applications |
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235 | (7) |
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10.6.1 Fire and Explosion Incident-Fault Tree |
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235 | (4) |
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10.6.2 Data-Driven Cause Analysis |
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239 | (2) |
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10.6.3 Logic Tree Summary |
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241 | (1) |
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10.7 Root Cause Determination Using Predefined Trees |
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242 | (4) |
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10.7.1 Scenario Determination |
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244 | (1) |
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244 | (1) |
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245 | (1) |
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10.8 Using Predefined Trees |
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246 | (10) |
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10.8.1 Predefined Tree Methodology |
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247 | (1) |
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10.8.2 Example-Environmental Incident |
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248 | (7) |
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255 | (1) |
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10.8.3 Predefined Tree Summary |
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255 | (1) |
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256 | (2) |
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257 | (1) |
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258 | (1) |
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10.10 Human Factors Applications |
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258 | (1) |
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259 | (2) |
11 The Impact Of Human Factors |
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261 | (17) |
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11.1 Human Factors Concepts |
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262 | (5) |
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11.2 Incorporating Human Factors into the Incident Investigation Process |
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267 | (9) |
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11.2.1 Human Factors Before and During the Incident |
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268 | (1) |
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11.2.2 Human Factors during the Causal Analysis |
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269 | (6) |
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11.2.3 Human Factors in Developing Recommendations |
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275 | (1) |
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11.2.4 After the Investigation |
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275 | (1) |
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276 | (1) |
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276 | (2) |
12 Developing Effective Recommendations |
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278 | (17) |
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278 | (2) |
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12.2 Developing Effective Recommendations |
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280 | (3) |
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12.2.1 Team Responsibilities |
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280 | (1) |
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12.2.2 Attributes of Good Recommendations |
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280 | (3) |
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12.3 Types of Recommendations |
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283 | (7) |
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12.3.1 Inherently Safer Design |
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284 | (1) |
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12.3.2 Layers of Protection |
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285 | (4) |
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12.3.3 Commendation/Disciplinary Action |
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289 | (1) |
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12.3.4 The "Further Action Required" Recommendation |
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289 | (1) |
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12.4 The Recommendation Process |
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290 | (4) |
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290 | (1) |
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12.4.2 Perform a Completeness Test |
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290 | (1) |
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12.4.3 Assessing the Effectiveness |
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291 | (1) |
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12.4.4 Prepare to Present Recommendations |
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291 | (2) |
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12.4.5 Review Recommendations with Management |
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293 | (1) |
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12.4.6 Tracking and Closure of Recommendations |
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293 | (1) |
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294 | (1) |
13 Preparing The Final Report |
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295 | (19) |
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295 | (1) |
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296 | (1) |
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297 | (2) |
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13.4 Sample Report Format |
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299 | (8) |
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300 | (1) |
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301 | (1) |
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301 | (1) |
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13.4.4 Sequence of Events and Description of the Incident |
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302 | (1) |
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302 | (1) |
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303 | (1) |
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304 | (1) |
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304 | (2) |
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13.4.9 Noncontributory Factors |
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306 | (1) |
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13.4.10 Attachments or Appendices |
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306 | (1) |
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13.5 Report Review and Quality Assurance |
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307 | (3) |
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13.5.1 Reviewing the Report |
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307 | (1) |
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13.5.2 Avoiding Common Mistakes |
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308 | (2) |
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13.6 Investigation Document and Evidence Retention |
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310 | (1) |
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311 | (3) |
14 Implementing Recommendations |
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314 | (12) |
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14.1 Activities Related to Recommendation Implementation |
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315 | (2) |
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14.2 Validation of Effectiveness - Case Studies |
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317 | (2) |
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14.2.1 Nuclear Plant Incident |
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317 | (1) |
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318 | (1) |
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14.2.3 Petrochemical Plant Incident |
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318 | (1) |
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14.2.4 Challenger Space Shuttle Incident |
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318 | (1) |
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14.2.5 Typical Plant Incidents |
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319 | (1) |
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14.3 Practical Suggestions for Successful Recommendation Implementation |
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319 | (7) |
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14.3.1 Assigning a Responsible Individual |
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320 | (1) |
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14.3.2 Due Dates and Priorities to Implement Recommendations |
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320 | (1) |
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14.3.3 Challenges to Resolving Recommendations |
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321 | (2) |
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14.3.4 Tracking Action Items |
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323 | (1) |
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14.3.5 Follow-up Verification |
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323 | (3) |
15 Continuous Improvement For The Incident Investigation System |
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326 | (14) |
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15.1 Regulatory Compliance Review |
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327 | (2) |
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15.2 Investigation Quality Assessment |
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329 | (2) |
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15.3 Causal Category Analysis |
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331 | (3) |
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15.4 Review of Near-Miss Events |
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334 | (1) |
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15.5 Recommendations Review |
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334 | (2) |
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15.6 Investigation Follow-up Review |
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336 | (1) |
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15.7 Key Performance Indicators |
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337 | (1) |
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338 | (2) |
16 Lessons Learned |
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340 | (17) |
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16.1 Various Sources of Learning from Incidents |
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341 | (2) |
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341 | (1) |
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341 | (2) |
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343 | (1) |
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16.2 Identifying Learning Opportunities |
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343 | (2) |
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16.3 Sharing and Institutionalizing Lessons Learned |
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345 | (2) |
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16.4 Senior Management - Incident Sharing and Commitment |
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347 | (1) |
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16.5 Examples of Sharing Lessons Learned |
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348 | (7) |
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16.5.1 Creating a Process Safety Alert from a Case Study |
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348 | (2) |
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350 | (5) |
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16.5.3 Videos of Incidents |
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355 | (1) |
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16.5.4 Detailed Incident Reports and Databases |
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355 | (1) |
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355 | (2) |
Appendix A. Photography Guidelines For Maximum Results |
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357 | (5) |
Appendix B. Example Protocol - Checking Position Of A Chain Valve |
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362 | (4) |
Appendix C. Process Safety Events Leveling Criteria |
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366 | (2) |
Appendix D. Example Case Study |
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368 | (30) |
Appendix E. Quick Checklist For Investigators |
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398 | (6) |
Appendix F. Evidence Preservation Checklist - Prior To Arrival Of The Investigation Team |
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404 | (2) |
Appendix G. Guidance On Classifying Potential Severity Of A Loss Of Primary Containment |
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406 | (10) |
Glossary |
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416 | (11) |
References |
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427 | (10) |
Index |
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437 | |