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Handbook of Business-to-Business Marketing [Kietas viršelis]

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This volume is published in association with the Institute for the Study of Business Markets (ISBM), founded in 1983, and situated at Pennsylvania State U. where editors Lilien and Grewal are affiliated. They provide an introductory chapter that looks back and forward at a field that used to be called industrial marketing but has expanded to include not just products but also raw materials and services. The field encompasses the study of creating and sustaining relationships among all types of businesses (including non-profits). Thirty-seven chapters contributed by business and management academics are arranged in sections on research, marketing mix and strategy, inter-firm relationships, personal selling and sales management, technology, and methodological issues. Annotation ©2012 Book News, Inc., Portland, OR (booknews.com)

This insightful Handbook provides a comprehensive state of the art review of business to business marketing. Comprised of 38 chapters, written by internationally renowned contributors, each chapter provides: perspectives of a particular area or issue both from an academic and a managerial perspective (state of theory and state of practice); a concise state-of-art review summarizing what we know about the area; and a research agenda for the domain. This path-breaking Handbook is targeted primarily at marketing academics and graduate students who want a complete overview of the academic state of the business to business marketing domain. It will also prove an invaluable resource for forward thinking business to business practitioners who want to be aware of the current state of knowledge in their domains.
About the editors x
List of contributors
xii
Acknowledgments xxi
PART I INTRODUCTION AND OVERVIEW
1 Business-to-business marketing: looking back, looking forward
3(12)
Rajdeep Grewal
Gary L. Lilien
PART II PERSPECTIVES IN B2B RESEARCH
2 A high-level overview: a value perspective on the practice of business-to-business marketing
15(26)
Ralph Oliva
3 Applications of agency theory in B2B marketing: review and future directions
41(13)
Ranjan Banerjee
Mark Bergen
Shantanu Dutta
Sourav Ray
4 Progress and prospects for governance value analysis in marketing: when Porter meets Williamson
54(19)
Mrinal Ghosh
George John
5 Network governance
73(17)
Stefan Wuyts
Christophe Van den Bulte
6 Marketing capabilities for B2B firms
90(19)
Neil A. Morgan
Rebecca J. Slotegraaf
7 Gaining competitive advantage with service-dominant logic
109(16)
Robert F. Lusch
Stephen L. Vargo
8 Coordinating marketing and sales in B2B organizations
125(20)
Frank Cespedes
9 Competitor intelligence: enabling B2B marketing strategy
145(20)
Liam Fahey
PART III B2B MARKETING MIX AND STRATEGY
10 B2B marketing communication in a transformational marketplace
165(17)
Don E. Schultz
11 Business-to-business market segmentation
182(26)
Robert J. Thomas
12 Branding in B2B firms
208(18)
Kevin Lane Keller
Philip Kotler
13 Trade shows in the business marketing communications mix
226(20)
Srinath Gopalakrishna
Gary L. Lilien
14 Value-based pricing: a state-of-the-art review
246(31)
George E. Cressman Jr.
PART IV INTER-FIRM RELATIONSHIPS IN B2B MARKETS
15 Evolution of buyer--seller relationships
277(16)
Douglas Bowman
16 Relationship marketing
293(18)
Joshua T. Beck
Robert W. Palmatier
17 Customer relationship management in business markets
311(21)
Rajkumar Venkatesan
V. Kumar
Werner Reinartz
18 Trust, distrust and confidence in B2B relationships
332(16)
Lisa K. Scheer
19 Strategic alliances in a business-to-business environment
348(20)
Robert E. Spekman
20 Learning in coopetitive relationships
368(18)
Hillbun (Dixon) Ho
Shankar Ganesan
21 The organizational buying center: innovation, knowledge management and brand
386(14)
Wesley J. Johnston
Jennifer D. Chandler
22 B2B relationship underpinnings of outsourcing
400(17)
Rajan Varadarajan
PART V PERSONAL SELLING AND SALES MANAGEMENT
23 Salesperson effectiveness: a behavioral perspective
417(16)
Kevin Bradford
Barton A. Weitz
24 Boundary work and customer connectivity in B2B front lines
433(23)
Jagdip Singh
Detelina Marinova
Steven P. Brown
25 Key account management
456(17)
Christian Homburg
Torsten Bornemann
26 Sales force compensation: research insights and research potential
473(23)
Anne T. Coughlan
Kissan Joseph
27 Sales force performance: a typology and future research priorities
496(25)
Michael Ahearne
Son K. Lam
28 Building a winning sales force in B2B markets: a managerial perspective
521(18)
Andris A. Zoltners
Prabhakant Sinha
Sally E. Lorimer
29 The impact of the Internet on B2B sales force size and structure
539(24)
Murali K. Mantrala
Sonke Albers
PART VI TECHNOLOGY AND B2B MARKETING
30 Toward a theory of technology marketing: review and suggestions for future research
563(19)
Jakki J. Mohr
Sanjit Sengupta
Stanley Slater
31 Key questions on innovation in the B2B context
582(14)
Gerard J. Tellis
Rajesh K. Chandy
Jaideep C. Prabhu
32 The Stage-Gate® system for product innovation in B2B firms
596(29)
Robert G. Cooper
33 B2B e-commerce
625(14)
Venkatesh Shankar
34 Designing B2B markets
639(20)
Ernan Haruvy
Sandy Jap
PART VII METHODOLOGICAL ISSUES
35 Qualitative research methods for investigating business-to-business marketing questions
659(21)
Abbie Griffin
36 Case study research in business-to-business contexts: theory and methods
680(19)
Arch G. Woodside
Roger Baxter
37 Survey research in B2B marketing: current challenges and emerging opportunities
699(16)
Aric Rindfleisch
Kersi D. Antia
38 Marketing metrics for B2B firms
715(16)
Raji Srinivasan
Name index 731(24)
Subject index 755
Edited by Gary L. Lilien, Distinguished Research Professor of Management Science, The Pennsylvania State University and Rajdeep Grewal, Kenan-Flagler Business School, University of North Carolina, US