About the editors |
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xii | |
Acknowledgments |
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xxi | |
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PART I INTRODUCTION AND OVERVIEW |
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1 Business-to-business marketing: looking back, looking forward |
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3 | (12) |
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PART II PERSPECTIVES IN B2B RESEARCH |
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2 A high-level overview: a value perspective on the practice of business-to-business marketing |
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15 | (26) |
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3 Applications of agency theory in B2B marketing: review and future directions |
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41 | (13) |
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4 Progress and prospects for governance value analysis in marketing: when Porter meets Williamson |
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54 | (19) |
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73 | (17) |
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6 Marketing capabilities for B2B firms |
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90 | (19) |
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7 Gaining competitive advantage with service-dominant logic |
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109 | (16) |
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8 Coordinating marketing and sales in B2B organizations |
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125 | (20) |
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9 Competitor intelligence: enabling B2B marketing strategy |
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145 | (20) |
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PART III B2B MARKETING MIX AND STRATEGY |
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10 B2B marketing communication in a transformational marketplace |
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165 | (17) |
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11 Business-to-business market segmentation |
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182 | (26) |
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208 | (18) |
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13 Trade shows in the business marketing communications mix |
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226 | (20) |
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14 Value-based pricing: a state-of-the-art review |
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246 | (31) |
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PART IV INTER-FIRM RELATIONSHIPS IN B2B MARKETS |
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15 Evolution of buyer--seller relationships |
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277 | (16) |
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16 Relationship marketing |
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293 | (18) |
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17 Customer relationship management in business markets |
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311 | (21) |
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18 Trust, distrust and confidence in B2B relationships |
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332 | (16) |
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19 Strategic alliances in a business-to-business environment |
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348 | (20) |
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20 Learning in coopetitive relationships |
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368 | (18) |
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21 The organizational buying center: innovation, knowledge management and brand |
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386 | (14) |
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22 B2B relationship underpinnings of outsourcing |
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400 | (17) |
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PART V PERSONAL SELLING AND SALES MANAGEMENT |
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23 Salesperson effectiveness: a behavioral perspective |
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417 | (16) |
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24 Boundary work and customer connectivity in B2B front lines |
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433 | (23) |
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25 Key account management |
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456 | (17) |
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26 Sales force compensation: research insights and research potential |
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473 | (23) |
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27 Sales force performance: a typology and future research priorities |
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496 | (25) |
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28 Building a winning sales force in B2B markets: a managerial perspective |
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521 | (18) |
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29 The impact of the Internet on B2B sales force size and structure |
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539 | (24) |
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PART VI TECHNOLOGY AND B2B MARKETING |
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30 Toward a theory of technology marketing: review and suggestions for future research |
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563 | (19) |
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31 Key questions on innovation in the B2B context |
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582 | (14) |
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32 The Stage-Gate® system for product innovation in B2B firms |
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596 | (29) |
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625 | (14) |
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639 | (20) |
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PART VII METHODOLOGICAL ISSUES |
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35 Qualitative research methods for investigating business-to-business marketing questions |
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659 | (21) |
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36 Case study research in business-to-business contexts: theory and methods |
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680 | (19) |
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37 Survey research in B2B marketing: current challenges and emerging opportunities |
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699 | (16) |
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38 Marketing metrics for B2B firms |
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715 | (16) |
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Name index |
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731 | (24) |
Subject index |
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755 | |