A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Todays Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by todays hospitality practitioner.
Designed for both novice security professionals and industry veterans in need of a reference, the book covers:
Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles
Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate themall the while keeping customers and personnel safe and improving the bottom line.
Recenzijos
"Clifton takes his years as a proven industry professional and converts it in writing that should become a part of any hospitality security directors professional library. This book will demonstrate to the reader what a true professional security director is and ways to become one."Alan W. Zajic, CPP, CSP, from the Foreword
"Darrell has produced a magnificent compendium covering all aspects of hospitality, entertainment, and tourism security. A must-read for those entering the hospitality security industry after college or from law enforcement. The book serves as an excellent reference resource for the seasoned hospitality security professional."H. Skip Brandt, CPP, CLSD, Executive Director, International Lodging Safety & Security Association
"Darrells vast knowledge and experience show through in his book. Hospitality Security is a challenge given its many moving parts; however, Darrell has created a road map for success that can be used at all levels of management and/or discipline. The book should be read by every operational manager to ensure their property is protected from the many forms of risk."James C. Reynolds, CPP, CLSD, Hilton Worldwide
"Very well structured, compiled, and written. Darrell Clifton's book, Hospitality Security is a tour de force a landmark book in the hospitality industry and will remain so for many, many years to come."L. Burke Files, President, Financial Examinations & Evaluations, Inc., Tempe, Arizona
"An excellent resource for every security practitioner Those with security responsibilities in the hospitality industry would certainly benefit from the author's experience regarding "best practices," but I recommend it to every security professional."Security Management
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xxi | |
| Preface |
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| Introduction |
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| About the Author |
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Step 1 Divide the Property |
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Gathering Local Crime Data |
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Compiling Local Crime Data |
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Full-Time Equivalent (FTE) |
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Justifying Security in a Down Market |
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Department Policies---Section 1 |
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Laws Pertaining to Guests and Employees---Section 7 |
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Emergency Procedures---Section 8 |
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Incident Response---Section 9 |
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Documentation---Section 10 |
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Officer Development Program (ODP) |
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Proprietary versus Contract |
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Quality in Is Quality out |
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105 | (20) |
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Type II Customer/Client/Patient Violence |
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Type III Worker-on-Worker Violence |
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Type IV Violence Stemming from a Personal Relationship |
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Workplace Violence Policy |
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Threat Management Team (TMT) |
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121 | (4) |
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SECTION 3 Physical Security |
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125 | (54) |
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125 | (2) |
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127 | (3) |
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Hotel Policies and Procedures |
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130 | (9) |
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130 | (1) |
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131 | (1) |
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132 | (1) |
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Cooking and Other Unsafe Practices |
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189 | (5) |
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198 | (3) |
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201 | (24) |
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201 | (4) |
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202 | (1) |
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203 | (2) |
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205 | (1) |
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National Incident Management System |
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205 | (2) |
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205 | (1) |
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206 | (1) |
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207 | (1) |
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207 | (2) |
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209 | (16) |
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210 | (1) |
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210 | (2) |
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212 | (1) |
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213 | (1) |
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213 | (4) |
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217 | (1) |
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Bomb Threat Call-Taker Instructions |
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218 | (1) |
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218 | (1) |
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222 | (1) |
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222 | (1) |
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223 | (2) |
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225 | (42) |
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Preliminary Investigations |
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225 | (2) |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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226 | (1) |
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227 | (2) |
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228 | (1) |
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229 | (1) |
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229 | (12) |
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229 | (2) |
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231 | (1) |
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232 | (1) |
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232 | (1) |
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233 | (1) |
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233 | (1) |
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233 | (1) |
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234 | (1) |
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235 | (1) |
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235 | (1) |
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236 | (1) |
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236 | (1) |
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236 | (1) |
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237 | (1) |
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237 | (1) |
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237 | (1) |
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238 | (1) |
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238 | (1) |
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Workers' Compensation Investigation |
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239 | (1) |
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239 | (1) |
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240 | (1) |
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240 | (1) |
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240 | (1) |
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241 | (5) |
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241 | (1) |
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241 | (1) |
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242 | (1) |
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242 | (1) |
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243 | (1) |
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243 | (1) |
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243 | (1) |
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243 | (1) |
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244 | (1) |
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244 | (1) |
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245 | (1) |
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246 | (1) |
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246 | (4) |
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246 | (1) |
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246 | (1) |
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247 | (1) |
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247 | (1) |
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248 | (1) |
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249 | (1) |
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249 | (1) |
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250 | (2) |
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250 | (1) |
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251 | (1) |
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251 | (1) |
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252 | (3) |
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253 | (1) |
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253 | (1) |
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253 | (1) |
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253 | (1) |
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254 | (1) |
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254 | (1) |
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254 | (1) |
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255 | (1) |
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255 | (1) |
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255 | (1) |
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256 | (1) |
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256 | (1) |
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256 | (8) |
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257 | (1) |
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257 | (1) |
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258 | (1) |
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258 | (1) |
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259 | (1) |
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260 | (1) |
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261 | (1) |
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262 | (1) |
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262 | (1) |
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262 | (1) |
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False Orders and Return Thefts |
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263 | (1) |
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263 | (1) |
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263 | (1) |
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263 | (1) |
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264 | (3) |
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SECTION 4 The Security Executive |
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267 | (18) |
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267 | (1) |
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268 | (1) |
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Cooperation and Collaboration |
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268 | (1) |
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269 | (1) |
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Communicating with the Boss |
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270 | (1) |
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Communicating with Your Staff |
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271 | (5) |
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272 | (1) |
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273 | (2) |
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275 | (1) |
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276 | (1) |
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276 | (1) |
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276 | (1) |
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277 | (1) |
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277 | (1) |
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277 | (2) |
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277 | (1) |
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278 | (1) |
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278 | (1) |
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279 | (2) |
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281 | (1) |
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281 | (1) |
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Collaborating with Other Properties |
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281 | (1) |
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281 | (1) |
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Regional Disaster Planning |
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|
282 | (2) |
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|
284 | (1) |
| Index |
|
285 | |
Darrell Clifton, CPP, is Director of Security at Circus Circus Hotel Casino in Reno, Nevada. During his 25 years in Security Management, he has spearheaded the creation, writing, and implementation of new policies and programs on such topics as Workplace Violence Prevention, Hotel Security, Casino Security and Surveillance, Crime Prevention, Emergency Preparedness and Business Continuity, Drug Recognition, and many others. Clifton chairs several community and national organizations, including the Downtown Police Tax District, Alcohol Advisory Board, Washoe County Business Preparedness Committee, and the Northern Nevada Chapter of American Society for Industrial Security (ASIS). He also sits on the board of directors for Secret Witness, AlertID, and is the vice chairman of the Hospitality, Entertainment and Tourism Council. He is a frequent contributor to Security Magazine, Casino Journal, and a speaker at ASIS; Reed Exhibitions; University of Nevada, Reno; University of Nevada, Las Vegas; and Gamepath. Clifton is also a FEMA-certified Continuity of Operations Manager and participates in several state task forces to plan, write, and implement Continuity of Operations (COOP), Continuity of Government (COG), and other emergency plans. He was named by Security Magazine as one of the most influential people in the security industry.
