Introduction |
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1 | (2) |
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3 | (6) |
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3 | (1) |
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What's the purpose of your writing? |
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4 | (2) |
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Readers take just a few seconds to judge your writing |
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6 | (1) |
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How formal or informal do you need to be? |
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7 | (1) |
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Your checklist for action |
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8 | (1) |
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02 Business writing for today |
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9 | (12) |
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Winning business through English |
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9 | (1) |
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Academic writing compared to business writing |
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9 | (1) |
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Can you use `I' in business writing? |
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10 | (2) |
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Listen to readers' feedback |
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12 | (2) |
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14 | (3) |
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17 | (1) |
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The word power skills system: four easy steps to premier business writing |
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18 | (2) |
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Your checklist for action |
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20 | (1) |
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21 | (10) |
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Shine through your writing! |
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21 | (1) |
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To make mistakes is only human |
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21 | (1) |
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How readers can react to written mistakes |
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22 | (2) |
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Further costs of getting your writing wrong |
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24 | (3) |
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You can never fully outsource your writing |
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27 | (1) |
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27 | (1) |
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28 | (1) |
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Your checklist for action |
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29 | (2) |
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04 Writing across generations -- for colleagues as well as clients |
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31 | (14) |
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Pool communication strengths: the rewards of generational diversity |
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31 | (2) |
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33 | (1) |
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33 | (3) |
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Use word power to develop your career and get the results you need |
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36 | (1) |
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37 | (2) |
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When you're the boss, writing brings extra challenges! |
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39 | (4) |
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Your checklist for action |
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43 | (2) |
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05 Telling your story through social media |
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45 | (24) |
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Social media has shaken `the rules' of business writing |
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45 | (1) |
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Get into the social media mindset |
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45 | (1) |
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Get your business message to anyone, anywhere, anytime |
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46 | (2) |
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What are the key objectives? |
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48 | (3) |
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How do companies shine through their social media interaction? |
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51 | (2) |
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Writing that creates trust can create a community |
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53 | (2) |
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The long and the short of it: past, present and future |
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55 | (1) |
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Further writing tips for key channels such as Facebook, Twitter and LinkedIn |
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56 | (6) |
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What excites people so much they want to share it? |
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62 | (1) |
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Call people to action -- and check it's worked |
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63 | (2) |
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65 | (2) |
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Your checklist for action |
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67 | (2) |
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06 Standard or variant English? |
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69 | (6) |
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`Standard' and `variant' English |
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69 | (2) |
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Writing for both native and non-native English speakers |
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71 | (1) |
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Some surprising problems with English for global business |
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71 | (1) |
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Define business English within your company |
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72 | (1) |
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Your checklist for action |
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73 | (2) |
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07 Writing globally? Or in multinational teams? |
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75 | (12) |
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Looking at how you use English at work |
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75 | (2) |
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Converting thoughts into words, then into writing |
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77 | (1) |
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Better to ask if you don't understand something |
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78 | (1) |
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These features can perplex readers too |
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79 | (3) |
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Muddled business writing costs on so many levels |
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82 | (1) |
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Tune in to how English continues to evolve |
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83 | (1) |
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Non-native English writers can have an advantage! |
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84 | (1) |
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Your checklist for action |
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85 | (2) |
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08 E-mail and instant messaging |
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87 | (18) |
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87 | (1) |
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88 | (1) |
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E-mail scenarios to watch out for |
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88 | (1) |
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Multilingual and other e-mail threads |
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89 | (4) |
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93 | (1) |
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Designing how you write e-mails |
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94 | (3) |
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Instant messaging and texting |
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97 | (5) |
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Your checklist for action |
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102 | (3) |
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09 Punctuation and grammar tips |
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105 | (16) |
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Why punctuation and grammar matter |
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105 | (1) |
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Punctuation and other marks |
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106 | (1) |
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Parts of speech and other grammar |
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107 | (5) |
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112 | (1) |
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113 | (2) |
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Agreement of subject and verb |
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115 | (3) |
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118 | (1) |
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119 | (1) |
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Your checklist for action |
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120 | (1) |
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10 Practical conventions and common confusions |
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121 | (14) |
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121 | (3) |
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124 | (2) |
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126 | (1) |
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127 | (1) |
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Words that can confuse both native English and non-native English writers |
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128 | (2) |
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130 | (2) |
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132 | (1) |
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133 | (1) |
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Your checklist for action |
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134 | (1) |
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135 | (14) |
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137 | (1) |
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Traditional letter format |
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138 | (2) |
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When flexibility is key, you need to adapt letter-writing templates |
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140 | (2) |
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A letter that involves the reader with the company's narrative |
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142 | (2) |
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Specific tips about addressing letters |
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144 | (1) |
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CVs/resumes and cover letters |
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144 | (3) |
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Your checklist for action |
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147 | (2) |
Conclusion: what will you do differently -- and better? |
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