|
|
xviii | |
About the Author |
|
xxi | |
About the chapter contributors |
|
xxi | |
About the feature contributors |
|
xxi | |
Author's Acknowledgements |
|
xxiii | |
Message to Lecturers |
|
xxiv | |
Preface |
|
xxv | |
Tour of the Book |
|
xxviii | |
Search & Watch |
|
xxx | |
Digital Resources |
|
xxxii | |
Key Topics Grid |
|
xxxiii | |
|
PART 1 Past as Prologue: The Ascendency of HRM |
|
|
|
|
2 | (1) |
|
Work and employment relations in the age of neoliberalism |
|
|
3 | (5) |
|
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8 | (2) |
|
The context of management education |
|
|
10 | (2) |
|
HRM: a discipline in crisis |
|
|
12 | (2) |
|
The structure and content of the book |
|
|
14 | (4) |
|
PART 2 Human Resource Management as a Field of Study |
|
|
|
Chapter 1 Contemporary Human Resource Management: The Role of Critique |
|
|
18 | (32) |
|
|
19 | (1) |
|
Defining human resource management |
|
|
19 | (4) |
|
Digital Spotlight: How digital technologies shape and direct HRM |
|
|
23 | (1) |
|
The employment relationship |
|
|
23 | (5) |
|
Ethical Insight: Is it ethical to insist workers should return to work during the Covid-19 crisis? |
|
|
28 | (1) |
|
The scope and goals of HRM |
|
|
29 | (2) |
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31 | (1) |
|
Global HRM: Netflix: Line managers use `keeper test' |
|
|
31 | (1) |
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32 | (1) |
|
The Michigan model of HRM |
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|
33 | (1) |
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34 | (1) |
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|
35 | (2) |
|
The Ulrich Human Resource Business Partner model of HRM |
|
|
37 | (1) |
|
|
38 | (2) |
|
HRM in Practice: Managers as agents of the HRM function |
|
|
40 | (1) |
|
HRM and the role of critique |
|
|
41 | (2) |
|
The effect of critique on work and people management |
|
|
43 | (2) |
|
|
45 | (1) |
|
|
45 | (1) |
|
|
45 | (1) |
|
|
46 | (1) |
|
Chapter case: Diversity at DigitalArt |
|
|
46 | (2) |
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|
48 | (2) |
|
Chapter 2 Corporate Strategy and Strategic HRM |
|
|
50 | (34) |
|
|
51 | (1) |
|
|
51 | (2) |
|
HRM in Practice: Our people are our greatest asset? |
|
|
53 | (1) |
|
The five-step process of strategic management |
|
|
54 | (1) |
|
Ethical Insight: Do ethics influence corporate strategy? |
|
|
55 | (1) |
|
|
56 | (1) |
|
|
57 | (1) |
|
|
57 | (1) |
|
Functional-level strategy |
|
|
57 | (1) |
|
Strategic choice and corporate ideology |
|
|
57 | (1) |
|
Building a sustainable strategy |
|
|
58 | (2) |
|
Global HRM: Australian businesses urge green recovery from Covid-19 crisis |
|
|
60 | (1) |
|
Strategy, ethics and corporate social responsibility |
|
|
60 | (1) |
|
|
61 | (1) |
|
|
62 | (1) |
|
|
63 | (1) |
|
|
64 | (1) |
|
The `best-practice' model |
|
|
64 | (1) |
|
The `resource-based' model |
|
|
65 | (2) |
|
HR strategy and organisational dynamics |
|
|
67 | (1) |
|
Line managers as agents of HR strategy |
|
|
68 | (1) |
|
Digital Spotlight: Key metrics for aligning corporate strategy and HR strategy |
|
|
69 | (1) |
|
HR strategy and performance |
|
|
70 | (5) |
|
Critical perspectives and analysis |
|
|
75 | (3) |
|
|
78 | (1) |
|
|
78 | (1) |
|
|
78 | (1) |
|
|
79 | (1) |
|
Chapter case: Mandla Winery |
|
|
79 | (2) |
|
|
81 | (3) |
|
PART 3 Fundamentals of HRM |
|
|
|
Chapter 3 Job and Work Design |
|
|
84 | (30) |
|
|
85 | (1) |
|
|
85 | (2) |
|
Global HRM: How could a four-day week work for Kiwis? |
|
|
87 | (1) |
|
The meaning of job and work design |
|
|
88 | (5) |
|
HRM in Practice: Teachers at breaking point |
|
|
93 | (1) |
|
The development of work design |
|
|
94 | (2) |
|
Ethical Insight: The ethics of zero-hours contracts |
|
|
96 | (1) |
|
Classical work designs: scientific management |
|
|
97 | (3) |
|
Post-bureaucratic design: the job characteristic model |
|
|
100 | (1) |
|
Post-bureaucratic design: Japanese management |
|
|
100 | (1) |
|
Digital Spotlight: Optimising the strengths of humans and machines |
|
|
101 | (1) |
|
Contemporary design: process-centred and high-performance systems |
|
|
102 | (1) |
|
Business process re-engineering |
|
|
102 | (1) |
|
High-performance work systems |
|
|
103 | (2) |
|
Critiquing job and work design |
|
|
105 | (4) |
|
|
109 | (1) |
|
|
109 | (1) |
|
|
109 | (1) |
|
|
110 | (1) |
|
Chapter case: Virtual teams at G&Q Manufacturing |
|
|
110 | (1) |
|
|
111 | (3) |
|
Chapter 4 Workforce Planning and Diversity |
|
|
114 | (28) |
|
|
115 | (1) |
|
The nature and scope of workforce planning |
|
|
115 | (2) |
|
Ethical Insight: Diversity and inclusion: a question of economics or ethics? |
|
|
117 | (1) |
|
The workforce planning process |
|
|
118 | (1) |
|
|
118 | (2) |
|
|
120 | (1) |
|
Workforce action plans: organisational responses to forecasts |
|
|
121 | (1) |
|
Global HRM: Domestic workers in Qatar and workforce planning |
|
|
122 | (1) |
|
|
123 | (1) |
|
Diversity as lived experience |
|
|
124 | (1) |
|
Digital Spotlight: Key metrics for workforce planning |
|
|
125 | (1) |
|
|
126 | (3) |
|
Flexibility and precariousness |
|
|
129 | (2) |
|
|
131 | (1) |
|
|
131 | (1) |
|
Outsourcing and offshoring |
|
|
132 | (1) |
|
`Downsizing' or `rightsizing' |
|
|
133 | (1) |
|
HRM in Practice: Safeguarding the lives of BAME key workers |
|
|
134 | (1) |
|
Critiquing workforce planning |
|
|
135 | (2) |
|
|
137 | (1) |
|
|
137 | (1) |
|
|
137 | (1) |
|
|
137 | (1) |
|
Chapter case: Køre (Part 1) |
|
|
138 | (2) |
|
|
140 | (2) |
|
Chapter 5 Recruitment and Selection |
|
|
142 | (30) |
|
|
143 | (1) |
|
The recruitment and selection process: overview |
|
|
143 | (1) |
|
|
144 | (1) |
|
HRM in Practice: `Princelings scandal': hired because of father's connections |
|
|
145 | (1) |
|
|
146 | (2) |
|
|
148 | (1) |
|
Global HRM: Looks matter when hiring in Singapore |
|
|
149 | (1) |
|
|
150 | (1) |
|
|
151 | (1) |
|
|
151 | (2) |
|
Digital Spotlight: Algorithmic bias in recruitment and selection |
|
|
153 | (1) |
|
Recruitment methods: attraction |
|
|
153 | (1) |
|
Recruitment and selection paradigms |
|
|
154 | (2) |
|
|
156 | (3) |
|
|
159 | (1) |
|
Ethical Insight: What behaviours are necessary for those seeking to conduct a job interview ethically? |
|
|
159 | (1) |
|
CVs, application forms and biodata |
|
|
160 | (1) |
|
|
160 | (2) |
|
Situational judgement tests |
|
|
162 | (1) |
|
|
163 | (1) |
|
|
164 | (1) |
|
Critiquing recruitment and selection |
|
|
165 | (2) |
|
|
167 | (1) |
|
|
167 | (1) |
|
|
167 | (1) |
|
|
168 | (1) |
|
Chapter case: Køre (Part 2) |
|
|
168 | (2) |
|
|
170 | (2) |
|
Chatper 6 Performance Management |
|
|
172 | (30) |
|
|
173 | (1) |
|
The nature and development of performance management |
|
|
173 | (3) |
|
Ethical Insight: Does objective setting in performance management encourage unethical behaviour? |
|
|
176 | (1) |
|
Performance management processes |
|
|
177 | (1) |
|
|
177 | (2) |
|
Planning future performance |
|
|
179 | (1) |
|
|
179 | (1) |
|
|
180 | (1) |
|
Antecedents of performance management |
|
|
181 | (1) |
|
Digital Spotlight: Is online appraisal equitable? |
|
|
181 | (1) |
|
|
182 | (1) |
|
Appraisal instruments for assessing performance |
|
|
183 | (2) |
|
HRM in Practice: The benefits of mentorship during a crisis |
|
|
185 | (1) |
|
Performance, judgements and feedback |
|
|
186 | (2) |
|
|
188 | (1) |
|
|
189 | (1) |
|
|
189 | (2) |
|
Dyadic relations and feedback |
|
|
191 | (1) |
|
Performance appraisal as a strategic control |
|
|
192 | (1) |
|
|
192 | (1) |
|
Performance and development |
|
|
193 | (1) |
|
Global HRM: Culture of individualism and performance management in the US |
|
|
194 | (1) |
|
Critiquing performance management |
|
|
195 | (2) |
|
|
197 | (1) |
|
|
197 | (1) |
|
|
197 | (1) |
|
|
197 | (1) |
|
Chapter case: Sustaintricity Co. |
|
|
198 | (2) |
|
|
200 | (2) |
|
Chapter 7 Learning and Development |
|
|
202 | (30) |
|
|
203 | (1) |
|
The context of strategic learning and development |
|
|
203 | (1) |
|
|
203 | (2) |
|
Learning and competitive advantage |
|
|
205 | (1) |
|
Ethical Insight: Why does machine learning raise ethical concerns? |
|
|
206 | (1) |
|
Workplace learning and knowledge creation |
|
|
207 | (2) |
|
HRM in Practice: Is learning the key to tackling racism in the workplace? |
|
|
209 | (1) |
|
Theoretical perspectives on adult learning |
|
|
210 | (1) |
|
Defining learning and development |
|
|
211 | (1) |
|
|
212 | (2) |
|
|
214 | (1) |
|
Global HRM: How Denmark became the home of the robotics industry |
|
|
215 | (1) |
|
The strategic learning and development process |
|
|
216 | (2) |
|
Pre-L&D intervention stage |
|
|
218 | (1) |
|
|
218 | (1) |
|
Post-L&D intervention stage |
|
|
218 | (1) |
|
Needs analysis: linking strategy to learning and development |
|
|
219 | (1) |
|
|
219 | (1) |
|
|
220 | (1) |
|
|
220 | (1) |
|
Digital Spotlight: Reskilling workers for the age of AI |
|
|
221 | (1) |
|
Evaluation of learning and development |
|
|
222 | (1) |
|
Leadership development and coaching |
|
|
223 | (2) |
|
|
225 | (1) |
|
Future challenges: machine learning and the Fourth Industrial Revolution |
|
|
226 | (1) |
|
Critiquing the strategic learning and development discourse |
|
|
227 | (1) |
|
|
228 | (1) |
|
|
228 | (1) |
|
|
228 | (1) |
|
|
229 | (1) |
|
Chapter case: Diversity management at Køre (Part 3) |
|
|
229 | (1) |
|
|
230 | (2) |
|
Chapter 8 Reward Management |
|
|
232 | (32) |
|
|
233 | (1) |
|
|
233 | (3) |
|
Reward and the employment relationship |
|
|
236 | (1) |
|
A strategic framework for reward |
|
|
236 | (1) |
|
|
237 | (1) |
|
|
237 | (1) |
|
|
238 | (1) |
|
|
239 | (1) |
|
|
240 | (1) |
|
|
240 | (1) |
|
HRM in Practice: Is the national living wage a departure from a deregulated labour market? |
|
|
241 | (1) |
|
Job evaluation: internal equity |
|
|
242 | (1) |
|
Gathering the job analysis data |
|
|
243 | (1) |
|
Selecting compensable factors |
|
|
243 | (1) |
|
|
244 | (1) |
|
|
245 | (1) |
|
Global HRM: What Iceland can teach the world about equal pay |
|
|
246 | (1) |
|
Establishing pay levels: external equity |
|
|
247 | (3) |
|
Digital Spotlight: Calculating unit labour costs (ULC) |
|
|
250 | (1) |
|
|
251 | (1) |
|
Individualising reward in the contemporary workplace |
|
|
252 | (1) |
|
Inequality and the gender pay gap |
|
|
252 | (1) |
|
Ethical Insight: Is it time for `radical transparency' when it comes to pay? |
|
|
253 | (2) |
|
|
255 | (3) |
|
Critiquing the strategic reward paradigm |
|
|
258 | (2) |
|
|
260 | (1) |
|
|
260 | (1) |
|
|
260 | (1) |
|
|
260 | (1) |
|
|
261 | (1) |
|
|
262 | (2) |
|
PART 4 Managing the Employment Relationship |
|
|
|
Chapter 9 Labour Relations and Collective Bargaining |
|
|
264 | (28) |
|
|
265 | (1) |
|
The nature of labour relations |
|
|
265 | (3) |
|
Ethical Insight: Is a union-avoidance strategy unethical? |
|
|
268 | (1) |
|
The legal context of labour relations |
|
|
269 | (2) |
|
HRM in Practice: Unions and green groups call for a sustainable Covid-19 recovery |
|
|
271 | (1) |
|
HRM and labour relations strategies |
|
|
272 | (4) |
|
Global HRM: Do police unions lead to more violence? |
|
|
276 | (1) |
|
|
277 | (1) |
|
Understanding why employees join trade unions |
|
|
277 | (1) |
|
|
278 | (1) |
|
|
278 | (3) |
|
Interpreting union decline |
|
|
281 | (1) |
|
|
282 | (1) |
|
|
283 | (1) |
|
Collective bargaining structure |
|
|
283 | (1) |
|
The collective agreement: an overview |
|
|
284 | (1) |
|
Digital Spotlight: Bargaining disruptive technological change: a case of mutual gains? |
|
|
285 | (1) |
|
Critiquing labour relations |
|
|
286 | (2) |
|
|
288 | (1) |
|
|
288 | (1) |
|
|
288 | (1) |
|
|
289 | (1) |
|
Chapter case: Rajah Apparel Co. |
|
|
289 | (2) |
|
|
291 | (1) |
|
Chapter 10 Employee Relations and Conflict Management |
|
|
292 | (32) |
|
|
293 | (1) |
|
The nature of employee relations |
|
|
293 | (2) |
|
Digital Spotlight: The surveillance of workers in a `digital cage' |
|
|
295 | (1) |
|
Understanding conflict and conflict management |
|
|
296 | (1) |
|
|
297 | (1) |
|
|
298 | (1) |
|
|
299 | (1) |
|
|
300 | (1) |
|
|
301 | (1) |
|
Sexual harassment as an employee relations issue |
|
|
301 | (2) |
|
HRM in Practice: Online activism: how should HR respond? |
|
|
303 | (1) |
|
|
304 | (1) |
|
|
304 | (1) |
|
Global HRM: International assignments can be tough for LGBTQ+ staff |
|
|
305 | (1) |
|
|
306 | (3) |
|
|
309 | (1) |
|
A general theory of employee voice |
|
|
310 | (1) |
|
|
311 | (1) |
|
Joint consultative committees |
|
|
311 | (1) |
|
|
312 | (1) |
|
|
313 | (1) |
|
|
314 | (2) |
|
Ethical Insight: Can we accord ethical legitimacy to `pseudo-employee voice'? |
|
|
316 | (1) |
|
Critiquing employee relations |
|
|
316 | (2) |
|
|
318 | (1) |
|
|
318 | (1) |
|
|
318 | (1) |
|
|
319 | (1) |
|
Chapter case: Rising tensions at Solas Resort and Spa |
|
|
319 | (2) |
|
|
321 | (3) |
|
PART 5 Contemporary Issues |
|
|
|
Chapter 11 HRM, Health and Well-Being |
|
|
324 | (28) |
|
|
325 | (1) |
|
Sustainable health and safety and HRM |
|
|
325 | (2) |
|
Ethical Insight: Employee genetic testing |
|
|
327 | (1) |
|
The importance of health, safety and wellness |
|
|
328 | (1) |
|
|
328 | (1) |
|
|
329 | (1) |
|
Psychological considerations |
|
|
330 | (1) |
|
|
330 | (1) |
|
Global HRM: Supporting the mental health of Black employees |
|
|
331 | (1) |
|
Workplace health and safety issues |
|
|
332 | (1) |
|
|
332 | (4) |
|
|
336 | (1) |
|
|
337 | (3) |
|
|
340 | (1) |
|
|
341 | (1) |
|
HRM in Practice: Employee perceptions of work-related stress |
|
|
342 | (1) |
|
|
343 | (1) |
|
Digital Spotlight: OHS and well-being in Industry 4.0 |
|
|
344 | (1) |
|
Critiquing workplace health, safety and well-being |
|
|
345 | (2) |
|
|
347 | (1) |
|
|
347 | (1) |
|
|
347 | (1) |
|
|
348 | (1) |
|
Chapter case: Lagan Meadows Care Home -- caring for the carers |
|
|
348 | (2) |
|
|
350 | (2) |
|
Chapter 12 Sustainable HRM and Environmental Sustainability |
|
|
352 | (26) |
|
|
353 | (1) |
|
The nature of environmental sustainability |
|
|
353 | (3) |
|
HRM in Practice: Carney issues climate change warning to companies |
|
|
356 | (1) |
|
Workers' pro-environmental behaviours |
|
|
357 | (1) |
|
Environmental management systems |
|
|
358 | (1) |
|
Ethical Insight: A just transition to a low-carbon economy: a question of ethics, economics or politics? |
|
|
359 | (1) |
|
Motivators for embedding sustainability strategies |
|
|
360 | (3) |
|
Global HRM: US and UK unions call for climate jobs and just transition |
|
|
363 | (1) |
|
Environmental leadership and culture |
|
|
364 | (1) |
|
|
364 | (1) |
|
Reframing organisational culture |
|
|
365 | (1) |
|
Creating a low-carbon workplace through sustainable HRM |
|
|
366 | (1) |
|
Recruitment and selection |
|
|
367 | (1) |
|
Pro-environmental learning and development |
|
|
368 | (1) |
|
Performance management and sustainability |
|
|
369 | (1) |
|
Rewarding pro-environmental behaviours |
|
|
369 | (1) |
|
Digital Spotlight: Key metrics for sustainability |
|
|
370 | (1) |
|
Employee voice in environmental sustainability |
|
|
371 | (2) |
|
Critiquing corporate-oriented sustainability |
|
|
373 | (1) |
|
|
374 | (1) |
|
|
374 | (1) |
|
|
374 | (1) |
|
|
375 | (1) |
|
|
375 | (2) |
|
|
377 | (1) |
|
Chapter 13 International HRM in a Globalised Capitalism |
|
|
378 | (47) |
|
|
379 | (1) |
|
Globalisation and typologies of global business strategy |
|
|
379 | (1) |
|
Global business strategies |
|
|
380 | (2) |
|
The integration-responsiveness grid |
|
|
382 | (2) |
|
Global HRM: Can quotas achieve gender equality? |
|
|
384 | (1) |
|
The nature of international HRM |
|
|
385 | (1) |
|
MNCs and employment relations |
|
|
385 | (1) |
|
|
386 | (1) |
|
|
387 | (5) |
|
|
389 | (1) |
|
|
389 | (1) |
|
|
389 | (1) |
|
|
390 | (1) |
|
|
390 | (2) |
|
HRM in Practice: `We are expendable ...' |
|
|
392 | (1) |
|
|
393 | (1) |
|
|
394 | (1) |
|
|
394 | (1) |
|
International learning and development |
|
|
395 | (1) |
|
International performance appraisal |
|
|
396 | (1) |
|
|
397 | (1) |
|
Digital Spotlight: How technology drives the globalisation of work and employment |
|
|
398 | (1) |
|
The convergence/divergence debate |
|
|
399 | (2) |
|
Ethical Insight: Decarbonising the Global North at the expense of the Global South? |
|
|
401 | (1) |
|
Critiquing international HRM |
|
|
401 | (3) |
|
|
404 | (1) |
|
|
404 | (1) |
|
|
404 | (1) |
|
|
405 | (1) |
|
|
405 | (2) |
|
|
407 | (1) |
|
Chapter 14 Back to the Future: Reimagining HRM in a Post-Pandemic Capitalism |
|
|
408 | (1) |
|
|
409 | (1) |
|
|
409 | (2) |
|
|
411 | (4) |
|
|
415 | (7) |
|
|
422 | (2) |
|
|
424 | (1) |
Glossary |
|
425 | (1) |
References |
|
426 | (56) |
Name Index |
|
482 | (16) |
Subject Index |
|
498 | |