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viii | (1) |
Series Editors' Foreword |
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ix | (1) |
Acknowledgements |
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x | |
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1 What is Human Resource Management? |
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1 | (15) |
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Human resource management -- a term in search of a meaning? |
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1 | (2) |
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Personnel and human resource management in the hospitality industry |
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3 | (7) |
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The future of human resource management in the hospitality industry |
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10 | (5) |
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Review and discussion questions |
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15 | (1) |
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2 Principles of Recruitment and Selection |
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16 | (34) |
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16 | (6) |
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22 | (2) |
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Recruitment sources and methods |
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24 | (3) |
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27 | (2) |
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29 | (1) |
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Application forms and CVs |
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30 | (1) |
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Selecting interviewees from the applications: short-listing |
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31 | (1) |
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32 | (5) |
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Making the decision and taking up references |
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37 | (3) |
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A different type of interview: leaving the organization |
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40 | (6) |
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Review and discussion questions |
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46 | (4) |
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50 | (26) |
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53 | (5) |
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58 | (2) |
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Racial discrimination and racial harassment |
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60 | (4) |
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64 | (1) |
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65 | (3) |
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68 | (3) |
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71 | (4) |
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Review and discussion questions |
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75 | (1) |
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4 Training and Development |
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76 | (20) |
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76 | (3) |
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79 | (1) |
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Identifying training needs |
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80 | (1) |
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81 | (5) |
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Responsibility for training |
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86 | (8) |
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Review and discussion questions |
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94 | (2) |
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5 Staff Health and Welfare |
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96 | (21) |
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96 | (2) |
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98 | (6) |
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104 | (2) |
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106 | (1) |
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Employee assistance programmes |
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107 | (2) |
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109 | (2) |
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111 | (2) |
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113 | (2) |
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115 | (1) |
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Review and discussion questions |
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115 | (2) |
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6 Health and Safety in the Workplace |
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117 | (14) |
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119 | (2) |
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121 | (1) |
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122 | (8) |
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Review and discussion questions |
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130 | (1) |
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131 | (22) |
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Employee or industrial relations? |
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132 | (4) |
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136 | (4) |
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140 | (7) |
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147 | (5) |
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Review and discussion questions |
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152 | (1) |
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153 | (14) |
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153 | (2) |
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Reward-orientated appraisal |
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155 | (1) |
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Development-oriented appraisal |
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156 | (2) |
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158 | (6) |
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164 | (1) |
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Appraisal in small and medium-sized hospitality businesses |
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165 | (1) |
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Review and discussion questions |
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166 | (1) |
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167 | (11) |
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Labour productivity: performance standards |
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171 | (1) |
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Matching supply and demand |
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172 | (4) |
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From performance standards to productivity |
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176 | (1) |
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Review and discussion questions |
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177 | (1) |
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10 Pay and Reward Systems |
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178 | (25) |
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181 | (3) |
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184 | (3) |
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187 | (4) |
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Pay systems and administration |
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191 | (9) |
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200 | (2) |
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Review and discussion questions |
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202 | (1) |
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11 Disciplinary and Grievance Procedures |
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203 | (11) |
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206 | (3) |
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209 | (3) |
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212 | (1) |
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Review and discussion questions |
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213 | (1) |
References |
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214 | (8) |
Further Reading |
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222 | (2) |
Index |
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224 | |