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Human Resource Management for Hospitality Services New edition [Minkštas viršelis]

(University of Central Lancashire), , ,
  • Formatas: Paperback / softback, 210 pages, aukštis x plotis x storis: 244x188x18 mm, weight: 476 g, black & white illustrations
  • Serija: Tourism and Hospitality Management Series
  • Išleidimo metai: 28-Jun-1997
  • Leidėjas: Thomson Learning
  • ISBN-10: 1861520956
  • ISBN-13: 9781861520951
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 210 pages, aukštis x plotis x storis: 244x188x18 mm, weight: 476 g, black & white illustrations
  • Serija: Tourism and Hospitality Management Series
  • Išleidimo metai: 28-Jun-1997
  • Leidėjas: Thomson Learning
  • ISBN-10: 1861520956
  • ISBN-13: 9781861520951
Kitos knygos pagal šią temą:
Human Resource Management for Hospitality Services gives a comprehensive, yet concise overview of the range of human resource issues in the hospitality industry. Its mix of analysis, case studies, and prescription develops a sound understanding of why human resource management is particularly important in hospitality organizations. The book focuses on standard human resource management subject areas to examine how hospitality organizations can attract, develop and maintain an effective workplace. It also includes a successful fusion of theoretical debates and practical concerns in the industry.

HRM for Hospitality Services offers a concise approach to human resource practice within the hospitality industry, while giving sufficient depth of coverage for degree level students.

HRM for Hospitality Services offers a concise approach to human resource practice within the hospitality industry, while giving sufficient depth of coverage for degree level students. HRM for Hospitality Services offers a concise approach to human resource practice within the hospitality industry, while giving sufficient depth of coverage for degree level students.
Figures and Tables
viii(1)
Series Editors' Foreword ix(1)
Acknowledgements x
1 What is Human Resource Management?
1(15)
Human resource management -- a term in search of a meaning?
1(2)
Personnel and human resource management in the hospitality industry
3(7)
The future of human resource management in the hospitality industry
10(5)
Review and discussion questions
15(1)
2 Principles of Recruitment and Selection
16(34)
What are labour markets?
16(6)
Recruitment
22(2)
Recruitment sources and methods
24(3)
Going outside
27(2)
Advertising the post
29(1)
Application forms and CVs
30(1)
Selecting interviewees from the applications: short-listing
31(1)
The interview
32(5)
Making the decision and taking up references
37(3)
A different type of interview: leaving the organization
40(6)
Review and discussion questions
46(4)
3 Equal Opportunities
50(26)
Sex discrimination
53(5)
Sexual harassment
58(2)
Racial discrimination and racial harassment
60(4)
Multicultural awareness
64(1)
Gay and lesbian workers
65(3)
Age(ism) and youth
68(3)
Disabled workers
71(4)
Review and discussion questions
75(1)
4 Training and Development
76(20)
Training
76(3)
The training process
79(1)
Identifying training needs
80(1)
Types of training
81(5)
Responsibility for training
86(8)
Review and discussion questions
94(2)
5 Staff Health and Welfare
96(21)
Absenteeism
96(2)
AIDS and HIV
98(6)
Alcohol misuse
104(2)
Counselling
106(1)
Employee assistance programmes
107(2)
Sick leave
109(2)
Smoking
111(2)
Stress
113(2)
Staff handbook
115(1)
Review and discussion questions
115(2)
6 Health and Safety in the Workplace
117(14)
The legal framework
119(2)
COSHH 1988
121(1)
The European framework
122(8)
Review and discussion questions
130(1)
7 Employee Involvement
131(22)
Employee or industrial relations?
132(4)
Trade unions
136(4)
Employee involvement
140(7)
Employee participation
147(5)
Review and discussion questions
152(1)
8 Performance Appraisal
153(14)
Objectives of appraisal
153(2)
Reward-orientated appraisal
155(1)
Development-oriented appraisal
156(2)
The appraisal cycle
158(6)
Appraisal -- how often?
164(1)
Appraisal in small and medium-sized hospitality businesses
165(1)
Review and discussion questions
166(1)
9 Productivity
167(11)
Labour productivity: performance standards
171(1)
Matching supply and demand
172(4)
From performance standards to productivity
176(1)
Review and discussion questions
177(1)
10 Pay and Reward Systems
178(25)
Pay structures
181(3)
Job evaluation
184(3)
Reward systems
187(4)
Pay systems and administration
191(9)
Condemned to low pay?
200(2)
Review and discussion questions
202(1)
11 Disciplinary and Grievance Procedures
203(11)
Grievance procedures
206(3)
Dismissal
209(3)
Redundancy
212(1)
Review and discussion questions
213(1)
References 214(8)
Further Reading 222(2)
Index 224