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El. knyga: Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services [Taylor & Francis e-book]

  • Taylor & Francis e-book
  • Kaina: 120,02 €*
  • * this price gives unlimited concurrent access for unlimited time
  • Standartinė kaina: 171,46 €
  • Sutaupote 30%
Featuring new and updated information on computer technologies, including networking and using the Internet as a necessary tool for professionals, Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services will help individual human service professionals and agencies understand, design, implement, and manage computer and Internet applications. Combining several relevant fields, this informative guide provides you with the knowledge to effectively collect, store, manipulate, and communicate information to better serve clients and successfully manage human service agencies.
Human Services Technology explains basic technological terms and gives you the history of technology uses before you explore other areas of Information Technology (IT). This essential guide will also improve your ability to find and understand recent research and information on important topics.

Human Services Technology will expand your technical know-how and help you better serve clients by offering you proven methods and explanations, such as:
  • describing terms--such as hardware, networking, and telecommunications--with easy-to-understand analogies and examples
  • using IT applications to support social policies, improve service coordination among agencies, efficiently manage agencies in order to save time, support workers’decision making with information, and assist clients
  • solving the problems that internal and external issues cause when determining IT needs, such as working with federal reporting requirements
  • understanding and dealing with the 10 most critical IT issues for management
    • Containing dozens of graphs, tables, and figures, this knowledgeable book will help you with any IT problem you encounter. Symbols by certain subjects in the book indicate that you can find more information and references on that issue through links on the book s accompanying Web site. Human Services Technology will enable you to thoroughly understand and use IT to help you offer improved services to clients and manage agencies with increased efficiency and effectiveness.


  • Featuring new and updated information on computer technologies, including networking and using the Internet as a necessary tool for professionals, Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services will help individual human service professionals and agencies understand, design, implement, and manage computer and Internet applications. Combining several relevant fields, this informative guide provides you with the knowledge to effectively collect, store, manipulate, and communicate information to better serve clients and successfully manage human service agencies.
    Introduction 1(4)
    Assumptions
    4(3)
    Organization of
    Chapters
    7(4)
    PART I: BASIC CONCEPTS AND HISTORY
    Personal Views of Human Service Technology
    11(20)
    Introduction
    11(1)
    Information Technology As Seen by a Person with a Disability
    11(2)
    Information Technology As Seen by an Executive Secretary in a Mental Health Association
    13(2)
    Information Technology As Seen by a Clinician in a Mental Health Center
    15(4)
    Information Technology As Seen by the Director of Information Management at a Local State Department Office
    19(3)
    Information Technology As Seen by the Executive Director of a Multiprogram Home Health Agency
    22(4)
    Information Technology As Seen by a United Way Committee Member
    26(3)
    Conclusion
    29(1)
    Review and Discussion Questions
    29(2)
    Basic Concepts and Historical Context
    31(32)
    Introduction
    31(1)
    Basic Concepts of Human Services IT
    32(10)
    Introduction to IT
    42(5)
    Historical Perspective
    47(5)
    Societal Impact
    52(3)
    Information Use in Human Service Delivery
    55(3)
    Conclusion
    58(1)
    Review and Discussion Questions
    59(4)
    PART II: APPLICATIONS OF INFORMATION TECHNOLOGY IN THE HUMAN SERVICES
    Professional Generic Applications and Assistive Technology
    63(20)
    Introduction
    63(1)
    Generic Applications
    63(5)
    Research Applications
    68(1)
    Education Applications
    69(9)
    Assistive Technology
    78(4)
    Conclusion
    82(1)
    Review and Discussion Questions
    82(1)
    Management Applications
    83(30)
    Introduction
    83(1)
    Historical Perspective
    83(3)
    Data Processing Applications
    86(1)
    Information Systems
    87(4)
    Knowledge-Based Applications
    91(10)
    Decision Support Applications
    101(5)
    Performance Support Applications
    106(4)
    Conclusion
    110(1)
    Review and Discussion Questions
    111(2)
    Human Services IT Applications
    113(30)
    Introduction
    113(1)
    Policymaking Level
    113(2)
    Community Level
    115(4)
    Agency Management Level
    119(3)
    Direct Service Level: Helping Practitioners Manage and Report Work
    122(3)
    Direct Service Level: Supporting Practitioner-Client Interactions
    125(8)
    Client Level
    133(5)
    Conclusion
    138(1)
    Review and Discussion Questions
    139(4)
    PART III: DESIGNING, DEVELOPING, AND IMPLEMENTING INFORMATION TECHNOLOGY SYSTEMS
    The Process of Developing IT Applications
    143(38)
    Introduction
    143(1)
    Basic Concepts
    144(4)
    The Application Design and Development Process
    148(10)
    Tools, Techniques, and Skills
    158(10)
    Development Issues
    168(9)
    Conclusion
    177(2)
    Review and Discussion Questions
    179(2)
    Applying Systems and Decision-Making Theories
    181(30)
    Introduction
    181(1)
    Systems
    182(11)
    Decision Making
    193(11)
    Implications of Systems and Decision-Making Theories
    204(5)
    Conclusion
    209(1)
    Review and Discussion Questions
    210(1)
    Assessing Human Service Information Needs
    211(28)
    Introduction
    211(1)
    Organizational Influences on Human Service Information Needs
    211(9)
    Influences of Human Service Processes and Decision Making on Information Needs
    220(10)
    Implications of Information Needs on IT Design and Development
    230(8)
    Conclusion
    238(1)
    Review and Discussion Questions
    238(1)
    Hardware and Software Influences on IT Development
    239(34)
    Introduction
    239(1)
    Hardware Basics
    239(6)
    Hardware Functions
    245(5)
    Hardware Components
    250(4)
    Software Basics
    254(15)
    Implications for System Design and Development
    269(2)
    Conclusion
    271(1)
    Review and Discussion Questions
    272(1)
    Database Management Influences on IT Development
    273(32)
    Introduction
    273(1)
    Database Management Basics
    274(16)
    Managing Data
    290(3)
    Data Management Software
    293(5)
    Designing a DBMS
    298(4)
    Implications of Data Management for IT Design and Development
    302(1)
    Conclusion
    303(1)
    Review and Discussion Questions
    303(2)
    Networking, Telecommunications, and Internet Influences on IT Development
    305(30)
    Introduction
    305(1)
    Networking Basics
    305(7)
    Types of Networks
    312(4)
    Network Activities
    316(6)
    Cyberspace
    322(7)
    Implications of Networking for IT Development
    329(2)
    Conclusion
    331(1)
    Review and Discussion Questions
    331(4)
    PART IV: MAINTAINING INFORMATION TECHNOLOGY
    Managing, Supporting, and Evaluating IT Applications
    335(38)
    Introduction
    335(1)
    Basic Concepts
    336(4)
    Information Management Issues
    340(3)
    Reviewing IT Performance
    343(12)
    Guidelines for Success
    355(15)
    Conclusion
    370(1)
    Review and Discussion Questions
    371(2)
    Trends, Issues, and the Future
    373(36)
    Introduction
    373(1)
    Society
    373(5)
    Policy Formulation and Analysis
    378(2)
    Administrative Practice
    380(5)
    Community Practice
    385(2)
    Individual, Family, and Group Practitioners
    387(5)
    Educators
    392(7)
    Researchers and IT Developers
    399(2)
    Clients
    401(5)
    Conclusion
    406(2)
    Review and Discussion Questions
    408(1)
    Glossary 409(18)
    References 427(14)
    Author Index 441(4)
    Subject Index 445
    Slavin, Simon; Schoech, Richard