Introduction |
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1 | (4) |
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4 | (3) |
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7 | (4) |
PART I: BASIC CONCEPTS AND HISTORY |
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Personal Views of Human Service Technology |
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11 | (20) |
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11 | (1) |
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Information Technology As Seen by a Person with a Disability |
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11 | (2) |
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Information Technology As Seen by an Executive Secretary in a Mental Health Association |
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13 | (2) |
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Information Technology As Seen by a Clinician in a Mental Health Center |
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15 | (4) |
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Information Technology As Seen by the Director of Information Management at a Local State Department Office |
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19 | (3) |
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Information Technology As Seen by the Executive Director of a Multiprogram Home Health Agency |
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22 | (4) |
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Information Technology As Seen by a United Way Committee Member |
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26 | (3) |
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29 | (1) |
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Review and Discussion Questions |
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29 | (2) |
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Basic Concepts and Historical Context |
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31 | (32) |
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31 | (1) |
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Basic Concepts of Human Services IT |
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32 | (10) |
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42 | (5) |
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47 | (5) |
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52 | (3) |
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Information Use in Human Service Delivery |
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55 | (3) |
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58 | (1) |
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Review and Discussion Questions |
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59 | (4) |
PART II: APPLICATIONS OF INFORMATION TECHNOLOGY IN THE HUMAN SERVICES |
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Professional Generic Applications and Assistive Technology |
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63 | (20) |
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63 | (1) |
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63 | (5) |
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68 | (1) |
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69 | (9) |
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78 | (4) |
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82 | (1) |
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Review and Discussion Questions |
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82 | (1) |
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83 | (30) |
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83 | (1) |
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83 | (3) |
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Data Processing Applications |
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86 | (1) |
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87 | (4) |
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Knowledge-Based Applications |
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91 | (10) |
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Decision Support Applications |
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101 | (5) |
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Performance Support Applications |
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106 | (4) |
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110 | (1) |
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Review and Discussion Questions |
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111 | (2) |
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Human Services IT Applications |
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113 | (30) |
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113 | (1) |
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113 | (2) |
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115 | (4) |
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119 | (3) |
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Direct Service Level: Helping Practitioners Manage and Report Work |
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122 | (3) |
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Direct Service Level: Supporting Practitioner-Client Interactions |
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125 | (8) |
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133 | (5) |
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138 | (1) |
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Review and Discussion Questions |
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139 | (4) |
PART III: DESIGNING, DEVELOPING, AND IMPLEMENTING INFORMATION TECHNOLOGY SYSTEMS |
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The Process of Developing IT Applications |
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143 | (38) |
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143 | (1) |
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144 | (4) |
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The Application Design and Development Process |
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148 | (10) |
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Tools, Techniques, and Skills |
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158 | (10) |
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168 | (9) |
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177 | (2) |
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Review and Discussion Questions |
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179 | (2) |
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Applying Systems and Decision-Making Theories |
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181 | (30) |
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181 | (1) |
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182 | (11) |
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193 | (11) |
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Implications of Systems and Decision-Making Theories |
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204 | (5) |
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209 | (1) |
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Review and Discussion Questions |
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210 | (1) |
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Assessing Human Service Information Needs |
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211 | (28) |
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211 | (1) |
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Organizational Influences on Human Service Information Needs |
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211 | (9) |
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Influences of Human Service Processes and Decision Making on Information Needs |
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220 | (10) |
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Implications of Information Needs on IT Design and Development |
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230 | (8) |
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238 | (1) |
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Review and Discussion Questions |
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238 | (1) |
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Hardware and Software Influences on IT Development |
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239 | (34) |
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239 | (1) |
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239 | (6) |
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245 | (5) |
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250 | (4) |
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254 | (15) |
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Implications for System Design and Development |
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269 | (2) |
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271 | (1) |
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Review and Discussion Questions |
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272 | (1) |
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Database Management Influences on IT Development |
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273 | (32) |
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273 | (1) |
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Database Management Basics |
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274 | (16) |
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290 | (3) |
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293 | (5) |
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298 | (4) |
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Implications of Data Management for IT Design and Development |
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302 | (1) |
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303 | (1) |
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Review and Discussion Questions |
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303 | (2) |
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Networking, Telecommunications, and Internet Influences on IT Development |
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305 | (30) |
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305 | (1) |
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305 | (7) |
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312 | (4) |
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316 | (6) |
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322 | (7) |
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Implications of Networking for IT Development |
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329 | (2) |
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331 | (1) |
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Review and Discussion Questions |
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331 | (4) |
PART IV: MAINTAINING INFORMATION TECHNOLOGY |
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Managing, Supporting, and Evaluating IT Applications |
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335 | (38) |
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335 | (1) |
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336 | (4) |
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Information Management Issues |
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340 | (3) |
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343 | (12) |
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355 | (15) |
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370 | (1) |
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Review and Discussion Questions |
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371 | (2) |
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Trends, Issues, and the Future |
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373 | (36) |
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373 | (1) |
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373 | (5) |
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Policy Formulation and Analysis |
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378 | (2) |
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380 | (5) |
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385 | (2) |
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Individual, Family, and Group Practitioners |
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387 | (5) |
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392 | (7) |
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Researchers and IT Developers |
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399 | (2) |
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401 | (5) |
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406 | (2) |
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Review and Discussion Questions |
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408 | (1) |
Glossary |
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409 | (18) |
References |
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427 | (14) |
Author Index |
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441 | (4) |
Subject Index |
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445 | |