Using data taken from a major European Union funded project on speech understanding, the SunDial project, this book considers current perspectives on human computer interaction and argues for the value of an approach taken from sociology which is based on conversation analysis.
Chapter 1 Sociology and HumanMachine Dialogue;
Chapter 2 Inspiration,
Observation and the Wizard of OZ;
Chapter 3 The Surrey WOZ Simulation
Procedure;
Chapter 4 Conversation Analysis;
Chapter 5 Getting Started;
Chapter 6 Turn-Taking, Overlaps and Closings;
Chapter 7 Some General Features
of the Organisation of Repair;
Chapter 8 Some Repair Strategies Analysed;
Chapter 9 Conversation Analysis, Simulation and System Design;
Fraser, Norman; Gilbert, Nigel; McGlashan, Scott; Wooffitt, Robin
