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El. knyga: Improve Your Communication Skills: How to Build Trust, Be Heard and Communicate with Confidence

4.00/5 (21 ratings by Goodreads)
  • Formatas: 168 pages
  • Serija: Creating Success
  • Išleidimo metai: 03-Jul-2022
  • Leidėjas: Kogan Page Ltd
  • Kalba: eng
  • ISBN-13: 9781398605893
  • Formatas: 168 pages
  • Serija: Creating Success
  • Išleidimo metai: 03-Jul-2022
  • Leidėjas: Kogan Page Ltd
  • Kalba: eng
  • ISBN-13: 9781398605893

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Communicate effectively with employers, co-workers and colleagues with this practical guide to getting your message across to your audience, whoever they may be.

Better communication skills will have a direct impact on your career development. Improve Your Communication Skills is your practical guide to effective communication in business.

This fully updated 6th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing others and managing difficult conversations. This book provides vital guidance on improving your conversations, building rapport, giving effective presentations, writing excellent reports and networking successfully. With the help of Improve Your Communication Skills, you will be able to get your message across - every time.

The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

About the authors ix
1 What is communication? 1(10)
The transmission model
2(2)
Pattern-matching: The secret of understanding
4(4)
Communication: A new definition
8(1)
Conversation: The currency of communication
9(2)
2 What's your communication style? 11(18)
Communication style questionnaire
11(3)
Understanding your communication profile
14(3)
Four communication styles
17(3)
Understanding others' styles
20(1)
Body language: Non-verbal communication
21(3)
Adapting our communication style
24(2)
The uses of conversation
26(3)
3 Seven ways to improve your conversations 29(22)
Clarify your objective
30(1)
Structure your thinking
31(7)
Manage your time
38(1)
Find common ground
39(1)
Move beyond argument
40(4)
Summarize often
44(1)
Use visuals
44(7)
4 The skills of enquiry 51(16)
Paying attention
52(3)
Treating the speaker as an equal
55(1)
Cultivating ease
56(1)
Encouraging
57(1)
Asking quality questions
58(2)
Rationing information
60(1)
Giving positive feedback
61(6)
5 The skills of persuasion 67(16)
Character, logic and passion
68(5)
What's the big idea?
73(1)
Arranging your ideas logically
74(1)
Expressing your ideas
75(2)
Remembering your ideas
77(1)
Delivering effectively
78(5)
6 Storytelling and the uses of narrative 83(16)
What is a story?
84(2)
How stories work
86(1)
How to tell a good story
87(6)
Using narrative to explain
93(2)
Using narrative to persuade
95(4)
7 Making a presentation 99(20)
Preparing for the presentation
101(1)
Managing the material
102(11)
Controlling the audience
113(1)
Looking after yourself
114(1)
Answering questions
115(4)
8 Putting it in writing 119(16)
Thinking like a reader
120(2)
Making reading easier
122(3)
How sentences work
125(3)
Bringing your writing to life
128(7)
9 Tough conversations 135(16)
Six tough conversations
135(1)
What makes conversations tough?
136(3)
How we make tough conversations tougher
139(1)
Three steps towards better tough conversations
140(11)
Appendix 151
Alan Barker is Managing Director of Kairos Training, a learning consultancy devoted to creativity and communication at work. He is based in Wiltshire, UK. He is the author of How to Manage Meetings, also published by Kogan Page.