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El. knyga: Information and Communication Technologies in Tourism 2021: Proceedings of the ENTER 2021 eTourism Conference, January 19-22, 2021

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  • Formatas: EPUB+DRM
  • Išleidimo metai: 11-Jan-2021
  • Leidėjas: Springer Nature Switzerland AG
  • Kalba: eng
  • ISBN-13: 9783030657857
  • Formatas: EPUB+DRM
  • Išleidimo metai: 11-Jan-2021
  • Leidėjas: Springer Nature Switzerland AG
  • Kalba: eng
  • ISBN-13: 9783030657857

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This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.
Part I Technology
Full Papers
The Evolution of Chatbots in Tourism: A Systematic Literature Review
3(14)
Davide Calvaresi
Ahmed Ibrahim
Jean-Paul Calbimonte
Roland Schegg
Emmanuel Fragniere
Michael Schumacher
Blockchain Technology's Potential for Sustainable Tourism
17(13)
Inessa Tyan
Mariemma I. Yagiie
Antonio Guevara-Plaza
In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests' Experiences
30(15)
Dimitrios Buhalis
Iuliia Moldavska
Next-POI Recommendations Matching User's Visit Behaviour
45(13)
David Massimo
Francesco Ricci
Assessing Online Sustainability Communication of Italian Cultural Destinations -- A Web Content Mining Approach
58(12)
Valentina Marchi
Valentina Apicerni
Alessandra Marasco
Technostress Among Hotel Employees -- a Longitudinal Study of Social Media as Digital Service Encounters
70(13)
Karin Hogberg
How Artificial Intelligence Will Change the Future of Tourism Industry: The Practice in China
83(12)
Yanzheng Tuo
Lanyu Ning
Aiyuan Zhu
Co-creating Personalised Experiences in the Context of the Personalisation-Privacy Paradox
95(14)
Katerina Volchek
Joanne Yu
Barbara Neuhofer
Roman Egger
Mattia Rainoldi
A Platform for Difficulty Assessment and Recommendation of Hiking Trails
109(14)
Jean-Paul Calbimonte
Simon Martin
Davide Calvaresi
Alexandre Cotting
Short Papers
A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel
123(5)
Lu QianTing
Hee Chung Chung
Namho Chung
The Role of Perceived Technology and Consumers' Personality Traits for Trust Transfer in Airbnb
128(9)
Cirenzhuoga
Juyeon Ham
Namho Chung
Part II Innovation
Full Papers
Finding Meaning Through Travel Journaling: A Strength-Based Approach
137(13)
C. K. Bruce Wan
Cees J. P. M. de Bont
Paul Hekkert
Kenny K. N. Chow
Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
150(12)
Peter O'Connor
Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis
162(13)
Olena Ciftci
Katerina Berezina
Minsoo Kang
A Netnographic Study of Consumer Value in Slow Travel
175(13)
Veera Riikonen
Juho Pesonen
Johanna Heinonen
Gen Z and Esports: Digitizing the Live Event Brand
188(14)
Rebecca de Freitas
Short Papers
Coworking and Coliving: The Attraction for Digital Nomad Tourists
202(8)
Ekaterina Chevtaeva
Mobile Payments, Chinese Tourists, and Host Residents: Are Destination Stakeholders Prepared to Facilitate Mobile Payments?
210(6)
Tania Maria Tangit
Rob Law
Airbnb Host's Perceptions on Airbnb Customer Social Responsibility and Organizational Justice in Airbnb 2.0
216(6)
Xiao Rui Tie
Hyunae Lee
Namho Chung
Robo-Tipping: Are Customers Game?
222(9)
Lisa Cain
Katerina Berezina
Part III Social Media and User Generated Content
Full Papers
Tourist Experiences at Overcrowded Attractions: A Text Analytics Approach
231(13)
Joanne Yu
Roman Egger
The Implicit and Explicit Motivations of Tourist Behaviour in Sharing
Travel Photographs on Instagram: A Path and Cluster Analysis
244(12)
Jennifer Daxbock
Maria Laura Dulbecco
Sintija Kursite
Tommy Kristoffer Nilsen
Andrada Diana Rus
Joanne Yu
Roman Egger
Dreaming About Travel: A Pinterest Netnography
256(13)
Ulrike Gretzel
Cultural Traits in the Consumption of Luxury Hotel Services
269(11)
David D'Acunto
Serena Volo
Short Papers
Exploring the Impact of Heuristic Attributes of Electronic Word of Mouth on Accommodation Sharing Platforms
280(6)
Yuwan Wang
Lin Li
Sung-Byung Yang
How Reliable Is Social Media Data? Validation of TripAdvisor Tourism Visitations Using Independent Data Sources
286(8)
Shihan Ma
Andrei Kirilenko
Do Tourists from Different Countries Interpret Travel Experience with the Same Feeling? Sentiment Analysis of TripAdvisor Reviews
294(8)
Luyu Wang
Andrei P. Kirilenko
The Impact of Crisis Characteristics and Media Coverage on the Public's Attitude Toward Tourism Organization Expressed on Sina Weibo
302(6)
Lijuan Su
Svetlana Stepchenkova
HOTFRED: A Flexible Hotel Fake Review Detection System
308(7)
Michael Mohring
Barbara Keller
Rainer Schmidt
Matthias Gutmann
Scott Dacko
Contextual Effects of Online Review Recency: Three Research Propositions
315(7)
Seunghun Shin
Zheng Xiang
Information Characteristics on Instagram and Viewer Behavior
322(6)
Eunmi Kim
Jae Eun (Francesca) Park
Jin-Young Kim
Chulmo Koo
Meme Tourism: A Conceptual Framework
328(9)
Yerin Yhee
Jahyun Goo
Chulmo Koo
Part IV Destinations
Full Papers
Approach to Evaluating the Effect of an Inter-organizational Information System on Performance: The Case of a Destination Management Organization
337(15)
Marie Claire Louillet
Francois Bedard
Bertrand Dongmo Temgoua
The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications
352(13)
Norman Schaffer
Martin Engert
Guido Sommer
Jasmin Shokoui
Helmut Krcmar
Measuring the Value of Social Media Marketing from a Destination Marketing Organization Perspective
365(13)
Jonna Kumpu
Juho Pesonen
Johanna Heinonen
Destination Imagery Diagnosis Model: The Case of Switzerland
378(11)
Meng-Mei Chen
Laura Zizka
Effie Ruiheng Zhang
Justine Gentinetta
Tourism Management in Japan and Switzerland: Is Japan
Leapfrogging Traditional DMO's Models? A Research Agenda
389(14)
Miriam Scaglione
Yasuo Ohe
Colin Johnson
Touristic Consumption as "Sitesharing": Unpacking the Smart Tourism Paradigm from an Internet Studies Perspective
403(10)
Michelangelo Magasic
Short Papers
The Pathway from Smartness to Sustainability: Exploring the Transmission Mechanisms
413(6)
Jose F. Perles-Ribes
Josep A. Ivars-Baidal
Discovering Cultural Differences Through Information Flow of National DMOs Websites
419(7)
Hyejin Park
Svetlana Stepchenkova
A Conceptual Framework of Destination Sustainability in Sharing Economy
426(7)
Huiying Zhang
Xi Yu Leung
Billy Bai
Smart Tourism Cities' Competitiveness Index: A Conceptual Model
433(8)
Namho Chung
Hyunae Lee
Juyeon Ham
Chulmo Koo
Part V COVID-19
Full Papers
Hear No Virus, See No Virus, Speak No Virus: Swiss Hotels' Online Communication Regarding Coronavirus
441(11)
Laura Zizka
Meng-Mei Chen
Effie Zhang
Amandine Favre
Virtual Reality as a Travel Substitution Tool During COVID-19
452(12)
Daniel Sarkady
Larissa Neuburger
Roman Egger
Covid-19 and Instagram: Digital Service Innovation in Top Restaurants
464(12)
Aarni Tuomi
Iis Tussyadiah
Mark Ashton
The Sustainability of Using Domestic Tourism as a Post-COVID-19 Recovery Strategy in a Distressed Destination
476(14)
Erisher Woyo
"Nothing Can Stop Me!" Perceived Risk and Travel Intention Amid the COVID-19 Pandemic: A Comparative Study of Wuhan and Sapporo
490(14)
Si Ru Li
Naoya Ito
Factors Influencing Tourists' Intention to Use COVID-19 Contact Tracing App
504(13)
Dandison Ukpabi
Sunday Olaleye
Heikki Karjaluoto
Destination Management in Times of Crisis - Potentials of Open Innovation Approach in the Context of COVID-19?
517(13)
Markus Pillmayer
Nicolai Scherle
Katerina Volchek
"Old" and "New" Media Discourses on Chinese Outbound Tourism to Switzerland Before and During the Covid-19 Outbreak. An Exploratory Study
530(13)
Lea Hasenzahl
Lorenzo Cantoni
Short Papers
A Model to Predict Users' Intentions to Adopt Contact-Tracing Apps for Prevention from COVID-19
543(6)
Imane Ezzaouia
Jacques Bulchand-Gidumal
A Comparison of Hotel Guest Experience Before and During Pandemic: Evidence from Online Reviews
549(8)
Irene Cheng Chu Chan
Jing Ma
Huiyue Ye
Rob Law
How COVID-19 Impacts Chinese Travelers' Mobility Decision-Making Processes: A Bayesian Network Model
557(7)
Junyi Wang
Xueting Zhai
Qiuju Luo
Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling
564(6)
Sreejith Balasubramanian
Supriya Kaitheri
Krishnadas Nanath
Sony Sreejith
Cody Morris Paris
Enhancing the Visitor Experience in the Time of COVID 19: The Use of AI Robotics in Pembrokeshire Coastal Pathway
570(9)
Katarzyna Minor
Emmet McLoughlin
Vicky Richards
Author Index 579
Wolfgang Wörndl is Senior Researcher and Lecturer at the Department of Informatics of the Technical University of Munich (TUM, Germany). His current research focuses on interactive recommender systems in mobile scenarios such as travel and tourism. He has co-organized and served as a program committee member for a large number of journals, conferences, and workshops, e.g., Co-Chair of the Workshop on Recommenders in Tourism (RecTour) series at the ACM RecSys Conference. Chulmo Koo is Professor and Chair in the Smart Tourism Education Platform (STEP), and Managing Director of the Smart Tourism Research Center (STRC), Kyung Hee University (Seoul, Korea). His current research interests focus on smart tourism, and his work has been published in journals like Tourism Management, Journal of Tourism Research, International Journal of Hospitality Management, Information Technology and People, Electronic Markets, Current Issues in Tourism, Asia Pacific Journal of Tourism Research, and other prominent outlets. Jason L. Stienmetz is Assistant Professor of Tourism Information Technology and Digitalization for the Department of Tourism and Service Management, Modul University Vienna (Austria).  His research interests include measuring, modeling, and managing tourism destination systems; visitor experience and value creation; and big data.  Dr. Stienmetz serves on the editorial boards of the Journal of Travel Research and the Journal of Information Technology and Tourism.