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xi | |
Acknowledgments |
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xvii | |
Preface |
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xix | |
About the Authors |
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xxi | |
Copyright Material |
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xxiii | |
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Key Aspects of Innovation Management |
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1 | (40) |
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1 | (1) |
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2 | (4) |
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Changing Customers and Needs |
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Changing Business Environment |
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Responding to the Environment - Strategic Intent |
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Characteristics of Innovation |
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6 | (14) |
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Definitions of Innovations |
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Dimensions of Innovation in Services |
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Evaluating Dimensions and Degrees |
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Innovation and Continuous Improvement |
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Innovation throughout the Organization |
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Key Research On Innovation |
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20 | (21) |
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Macro-Level Investigations |
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Micro-Level Investigations |
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Project-Level Investigations |
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Service Innovation Research |
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Managing Innovation - The Challenge |
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26 | (6) |
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The Innovation Pentathlon Framework |
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The Structure of This Book |
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32 | (2) |
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34 | (7) |
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41 | (24) |
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41 | (1) |
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Economic Measures of Innovation |
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42 | (2) |
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Factors Mediating Innovation |
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44 | (7) |
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Company Size and Innovation |
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Market Sectors and Innovations |
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Education Levels, National Culture and Innovation |
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Government Policies and Innovation |
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51 | (14) |
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Innovation and Business Cycles |
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Innovation and Employment |
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Innovation and Company Performance |
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Product Innovation and Growth |
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56 | (4) |
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The Influence of Product Features |
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60 | (5) |
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Contrasting Services with Manufacturing |
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65 | (28) |
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65 | (1) |
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The Importance of Services |
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66 | (4) |
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Manufacturers Need Services |
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Characteristics of Services |
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70 | (10) |
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Terminology of Services and Manufacturing |
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Service Characteristics and Innovation |
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Managing Quality in Services |
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80 | (5) |
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Managing Service Innovation |
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New Service Development Processes |
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Services and Innovation Management |
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85 | (1) |
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86 | (7) |
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Developing an Innovation Strategy |
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93 | (46) |
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93 | (4) |
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Innovation Strategy and Stakeholder Satisfaction |
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97 | (4) |
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Technology: The Capability Ceiling |
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101 | (8) |
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An Alternative Perspective: Dominant Design |
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Evolution of Strategy as Technology Matures |
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Customer Satisfaction: Feature Fatigue |
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109 | (6) |
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Responses to a Disruptive Threat |
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115 | (4) |
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Value Innovation: Blue Ocean Strategies |
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119 | (4) |
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Linking The Components of Strategy |
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123 | (8) |
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131 | (1) |
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132 | (7) |
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Generating Creative Customer-Focused Ideas |
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139 | (48) |
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139 | (1) |
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140 | (9) |
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Types of Business Creativity |
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Team Creativity and Culture |
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Creativity Techniques for Innovation |
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149 | (1) |
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150 | (4) |
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Capturing Tacit Knowledge |
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Promoting Knowledge Transfer |
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154 | (21) |
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Identifying Customer Needs - Traditional Approaches |
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Identifying Priorities - Conjoint Analysis |
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Choosing the Correct Approach to Market Research |
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175 | (6) |
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181 | (6) |
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Selecting and Managing an Innovation Portfolio |
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187 | (40) |
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187 | (1) |
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Principles of Portfolio Management |
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188 | (3) |
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Elements of a Good Portfolio |
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Valuing Individual Projects |
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191 | (19) |
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Financial Valuation Methods |
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Estimating Probabilities in Projects |
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Multistage and Network Projects |
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Comparing the Values of Risky Projects |
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Valuing Large and Small Portfolios of Projects |
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Choosing a Valuation Method |
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Choosing and Manging a Portfolio |
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210 | (6) |
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Ranking Projects for Selection |
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216 | (6) |
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222 | (5) |
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227 | (38) |
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227 | (2) |
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Project Management Techniques |
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229 | (7) |
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Setting Project Aims and Tradeoffs |
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236 | (3) |
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Collecting Risk: Information |
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Appraising the Risks: The FMEA Process |
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Linking Customer Needs to Product Design |
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239 | (26) |
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Embedding the Features: Quality Function Deployment |
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Defining and Delivering Service Products |
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248 | (2) |
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Managing An Innovation Department |
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250 | (9) |
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Managing Simultaneous Projects |
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259 | (6) |
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Creating An Innovative Culture |
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265 | (46) |
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265 | (1) |
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Organizational Culture and Innovation |
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266 | (16) |
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Understanding and Assesing Culture |
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Applying the Cultural Web |
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Studies of Innovation Culture |
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Managing Innovation Teams |
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282 | (15) |
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Making Project Teams Work |
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Managing People For Innovation |
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297 | (9) |
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Recruiting and Job Assignment |
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306 | (5) |
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Boosting Innovation Performance |
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311 | (32) |
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311 | (1) |
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312 | (1) |
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Assessing Current Performance |
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313 | (10) |
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323 | (6) |
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Actions to Boost Performance |
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329 | (8) |
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Change Management and Innovation |
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The Role of an Innovation Manager |
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337 | (6) |
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The Future of Innovation Management |
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343 | (22) |
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Introduction: The Innovation Environment |
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343 | (1) |
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343 | (7) |
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Implications for Innovation Management |
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350 | (2) |
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Implications for Innovation Management |
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352 | (2) |
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Implications for Innovation Management |
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354 | (6) |
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The Dangers of Open Innovation |
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Implications for Innovation Management |
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360 | (1) |
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360 | (5) |
Appendix |
|
365 | (4) |
References and Notes |
|
369 | (22) |
Index |
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391 | |