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1 | (14) |
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1.1 A Quest for Weil-Being |
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1 | (1) |
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1.2 Why Does Intelligence Matter? |
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2 | (1) |
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1.3 Intelligence and Health Policy |
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3 | (3) |
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1.4 The Concept of Organisational Intelligence |
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6 | (3) |
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9 | (6) |
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12 | (3) |
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2 Systemic Governance Challenges and Well-Being |
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15 | (26) |
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2.1 The Evolution from Health to Well-Being |
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15 | (4) |
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19 | (4) |
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2.3 Technology Revolution |
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23 | (3) |
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26 | (3) |
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2.5 Reforms and Intelligent Health Policy |
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29 | (6) |
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35 | (6) |
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36 | (5) |
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3 Intelligence in Public Policy |
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41 | (24) |
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3.1 Health and Public Policy: The Contents and the Actors |
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41 | (3) |
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3.2 Easton's Public Policy System Revisited |
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44 | (2) |
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46 | (3) |
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3.4 A Pragmatic Approach to Public Policy? |
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49 | (3) |
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3.5 Adaptive Health Policy |
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52 | (2) |
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3.6 Complex Public Policy? |
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54 | (6) |
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60 | (5) |
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61 | (4) |
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4 Knowledge Management and the New Configurations of Health Markets |
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65 | (24) |
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4.1 The Nexus Between Complex Society, Complexity Science and Complex Knowledge |
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65 | (4) |
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4.2 How Rational Is Public Policy Decision-Making? |
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69 | (4) |
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4.3 Public Policies and Alternative Truths Have Been Siblings for Ages |
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73 | (1) |
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4.4 The Changing Landscape of Knowledge in the Field of Health |
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74 | (4) |
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4.5 Sense-Making in Health Policy and Healthcare Organisations |
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78 | (3) |
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4.6 Digitalisation, Health and Organisational Knowledge |
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81 | (2) |
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83 | (6) |
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86 | (3) |
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5 Intelligent Healthcare Organisations and Patient-Dominant Logic in the New Service Space |
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89 | (28) |
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5.1 From the Iron Cage of Bureaucracy to the Isomorphic Change of Organisations |
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90 | (3) |
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5.2 Enter Service Science and Service-Dominant Logic |
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93 | (6) |
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5.3 Service Space, Patient-Dominant Logic and Technology |
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99 | (4) |
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5.4 Street-Level Intelligence |
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103 | (3) |
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5.5 Intelligent Innovations |
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106 | (5) |
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111 | (6) |
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113 | (4) |
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6 Leadership and Human Resource Management |
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117 | (18) |
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6.1 Intelligent People in Organisations |
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117 | (2) |
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6.2 Robots and Big Data Take Over? |
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119 | (1) |
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6.3 The Selection of Leadership Perspectives |
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120 | (1) |
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6.4 Strategic Human Resource Management |
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121 | (5) |
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6.5 Trust Constitutes Work Community |
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126 | (2) |
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6.6 Leaders and Employees Intertwined by Communication |
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128 | (3) |
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131 | (4) |
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131 | (4) |
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7 Intelligent Evaluation and Performance Measurement in Public Health Policy and Public Service Systems |
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135 | (42) |
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7.1 Are Public Healthcare Organisations Immortal? |
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136 | (3) |
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7.2 The Links Between Accountability, Performance Measurement and Policy Evaluation |
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139 | (3) |
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7.3 The Composition of Intelligence in Policy Evaluation |
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142 | (6) |
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148 | (5) |
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7.5 The Key Concepts and Timescales of Intelligent Policy Evaluation |
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153 | (6) |
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7.6 The World of Performance Evaluation Is Not Without Problems |
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159 | (4) |
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7.7 Engineering Logic of Performance Measurement Is Passe |
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163 | (3) |
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7.8 Hard Facts, Dangerous Half-Truths or Total Nonsense? |
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166 | (3) |
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169 | (8) |
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172 | (5) |
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8 The Fundaments of Intelligence in the Future Health Policy |
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177 | (14) |
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8.1 Contextual Fundaments of Policy Intelligence |
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177 | (4) |
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8.2 Conceptual Fundaments of Policy Intelligence |
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181 | (2) |
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8.3 Service-Related Fundaments of Policy Intelligence |
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183 | (3) |
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8.4 Leadership-Related Fundaments of Policy Intelligence |
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186 | (5) |
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188 | (3) |
Bibliography |
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191 | |