This edited collection presents the latest work on the application of discursive psychology and conversation analysis to sensitive interactions and interventions in healthcare. While all interactions in healthcare settings can be challenging for both patients and practitioners, this book pays particular attention to topics that are likely to be especially sensitive, such as communication around sexual health, palliative care, suicide prevention, medically unexplained symptoms, or chronic pain. Across nine chapters authors discuss how discursive psychology and conversation analysis can help us understand what people actually do in conversations, hence providing a strong basis for developing and testing training methods that support health professionals to reflect on their interactions with patients. Addressing both practical and theoretical challenges in the development and implementation of such training sessions, this volume establishes the state-of-the-art in this area and offers a valuable tool for academics and researchers in discourse analytical fields, practitioners working to improve communication in health, as well as meeting facilitators in education or work settings related to healthcare.
1.Introduction: Interventions in Health Care Interaction.- 2. RealTalk
resources for clinical trainers: Embedding naturalistic recordings and
conversation analytic evidence into existing practice in communication
training.- 3. Contextualizing empathy: Training resources for responding to
hopelessness in crisis helpline communication.- 4. Using real-time recordings
to design communication training on how physicians discuss code status.-
5.
Analysing and Evaluating PatientPractitioner Interaction About Chronic
Pain: A Workshop for Pain Rehabilitation Practitioners.- 6. Reflective sexual
health communication: Training oncology healthcare professionals to handle
the delicacy associated with talking about sexuality.- 7. Training and
supervising mental health clinicians using Reflective Interventionist
Conversation Analysis (RICA).- 8. Leveraging Reflective Interventionist
Conversation Analysis to Advance Racial Health Equity.- 9. Concluding remarks.
Petra Sneijder is Associate Professor at the University of Applied Sciences Utrecht, the Netherlands. As part of the Communication in Digital Transition research group, she analyses societal issues using a discursive psychological perspective. She is specifically interested in translating findings into practical implementation, using (digital) interventions.
Annette Klarenbeek is Professor of Applied Sciences and part of the Communication in Digital Transition research group at the University of Applied Sciences Utrecht, the Netherlands. Her work takes an interactional perspective on communication with an emphasis on conversational communities.
