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El. knyga: Intranet Performance Management

(Brooklyn Polytechnic University, New York and The Stevens Institute of Technology, New Jersey)

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To avoid serious bottlenecks, components of the Internet and of intranets-such as servers, browsers, and the access networks-must be properly designed, implemented, managed, and monitored. Beginning with the basics, Intranet Performance Management sets forth the standards, methods, and tools that can simplify and unify systems and network management, avoid the seemingly inherent problems associated with them, and contain costs. In this book, world reknowned expert Kornel Terplan addresses:

Proactive server, browser, and access network monitoring

Managing and authoring home page content

Traffic management and load balancing in the access networks

Reviewing and evaluating usage statistics using log files These tasks-essential to the success of an intranet-require the active and diligent work of the management team. Effective performance of these tasks allows for the use of inexpensive browsers, facilitates education, and improves Internet culture and scalability.
Introduction
1(24)
Introduction
1(1)
Internet, Intranets, and Extranets
2(3)
Performance Management Challenges
5(4)
Security Management Challenges
9(8)
Security Risks in Intranets
10(2)
Security Procedures in Intranets
12(2)
Firewalls in Intranets
14(3)
Accounting Management Challenges
17(2)
Configuration Management Challenges
19(2)
Identifying the Current Intranet Environment
19(1)
Modifying the Configuration Environment
20(1)
Maintaining the Configuration
20(1)
Fault management Challenges
21(1)
The Role of Internet Service Providers
22(1)
Summary
23(2)
Basics of Web Technology
25(12)
Introduction
25(1)
Web Technology
25(2)
Universal Resource Locator
25(1)
Web Browsers
26(1)
Web Servers
26(1)
The Hypertext Markup Language
27(2)
TCP/IP and HTTP
29(3)
New Directions with Intranet Technology
32(3)
Summary
35(2)
Intranet Management Challenges: An Overview
37(18)
Introduction
37(1)
Content Management
38(2)
Web Server Management
40(2)
Content-Smart Quality of Service (QOS) and Resource Management
41(1)
Content-Smart Flow Admission Control
41(1)
Load Distribution and Balancing
42(6)
Content-Smart Link Management
43(1)
Content-Smart Load Balancing
44(4)
Throughput Capabilities of Access Networks
48(6)
Browser Performance
54(1)
Summary
54(1)
Content Authoring and Management
55(40)
Introduction
56(1)
Design of Home Pages---Content Authoring and Deployment
56(4)
Site Design Considerations
57(1)
Site Registration
58(1)
Site Navigation
58(1)
Content Organization by Menus
59(1)
Interaction Models
59(1)
Page Design Considerations
60(5)
Header
60(1)
Footer
60(1)
Page Size
60(1)
Home Page
61(1)
Page layout
61(1)
Text Style
62(1)
Graphics
62(1)
Local Navigation Elements
62(1)
Links
63(1)
Other Graphic Elements
63(1)
Background and Text Colors
64(1)
Printing
64(1)
Issues with Content Authoring
65(1)
Content Authoring Tools
65(16)
PageMill from Adobe
68(1)
Homesite from Allaire
69(2)
HomePage from FileMaker
71(1)
Dreamweaver from Macromedia
72(1)
CyberStudio from Golive
73(1)
Hotmetal from Softquad
74(2)
FrontPage from Microsoft
76(2)
Fusion from NetObjects
78(1)
VisualPage from Symantec
79(2)
Site Performance Optimization Products
81(9)
Linkbot from Tetranet
82(2)
SiteSweeper from Site/Technologies
84(6)
Performance Optimization as a Service
90(3)
Summary
93(2)
Log File Analysis
95(54)
Introduction
96(1)
Usage Analysis
96(2)
Issues of Log File Analysis
98(5)
Drawbacks of Pure Log File Analysis
103(4)
Tools for Log File Analysis
107(14)
net.Analysis from net.Genesis
107(2)
NetIntellect from WebManage
109(2)
WebTrends Products
111(4)
Insight from Accrue Software
115(3)
Hit List from Marketware
118(1)
Net Tracker Product Family from Sane Solutions
119(2)
Hybrid Products
121(27)
ARIA from Andromedia
121(1)
Intelligent Profiling
122(1)
Functional Modules
122(1)
ARIA Monitors
123(1)
ARIA Recorder
124(1)
ARIA Reporter
125(3)
Software Configuration and APIs
128(2)
SiteServer from Microsoft
130(1)
Publication Phase
131(1)
Content Management
132(1)
Content Deployment
133(1)
Searching Phase
134(2)
Delivery Phase
136(1)
Personalization and Membership
136(1)
Push
137(2)
Knowledge Manager
139(1)
Analysis Phase
139(1)
Site Usage Analysis
140(1)
Site User Analysis
141(3)
Site Content Analysis
144(4)
Summary
148(1)
Traffic Measurements
149(36)
Introduction
149(2)
Principles of Data Collection
151(7)
Traffic Monitoring Issues
158(4)
Traffic Monitors
162(22)
WebSniffer from Network Associates
162(3)
Components of WebSniffer
165(1)
WebSniffer Operations
165(2)
Telemate.Net from Telemate Software
167(1)
Functions of the Product
168(1)
Advantages of Using the Product
169(2)
Net.Medic Product Family from Vital Signs
171(4)
Onramp from Visual Networks
175(2)
IntelliFlow from Resonate
177(2)
Resonate Global Dispatch
179(1)
Resonate Central Dispatch
179(2)
Resonate Application Dispatch
181(1)
Resonate Dispatch Manager
181(1)
Resonate Dispatch Monitor
182(1)
NetScope from Apogee Networks, Inc.
182(2)
Summary
184(1)
Web Server and Browser Management
185(42)
Introduction
185(1)
Critical Issues with Web Server Management
186(5)
Monitoring Unix Web Servers
191(5)
PerfView from Hewlett Packard
192(1)
GlancePlus from Hewlett Packard
193(1)
PerfView RX from Hewlett Packard
194(1)
Patrol Knowledge Module for Unix
194(2)
Monitoring NT Web Servers
196(11)
RoboMon from Heroix
197(1)
ManageX from Hewlett Packard
198(2)
AppManager from NetIQ
200(4)
Manage Exec from Seagate
204(1)
Patrol Knowledge Module for NT
205(2)
Unicenter TNG Web Management Options
207(4)
Web Response Agents
207(1)
Web Server Agents
208(3)
OpenView from Hewlett Packard
211(1)
Performance Optimization
212(14)
SpeedServer from Sitara
213(2)
WebSpective from WebSpective Software, Inc.
215(4)
Bright Tiger ClusterCATS
219(5)
Windows NT Load Balancing Service
224(2)
Summary
226(1)
Load Balancing and Optimal Distribution
227(40)
Introduction
228(1)
The Need for Bandwidth, Service Quality, and Granularity
228(2)
The Move to Internet/Intranet-Based Business
229(1)
The Need for Guaranteed Bandwidth
229(1)
The Need for Service Level Agreements
230(1)
The Need for Granularity
230(1)
Issues of Deploying Load Balancing Products
230(1)
Content-Driven Policies
231(2)
Load balancing and Optimization Tools
233(33)
AC200 and AC300 from Allot Communications
233(1)
Architecture
233(1)
Virtual Channels
234(1)
Traffic Monitoring and Reporting
235(1)
Server Load Balancing Module
236(1)
FloodGate-1 from Check Point Software Technology, Inc.
236(4)
Fort Knox Policy Router from Internet Devices, Inc.
240(1)
Guidepost from NetGuard, Inc.
241(1)
WiseMan Product Family from NetReality
242(3)
Netscreen-10 and Netscreen-100 from Netscreen Technologies, Inc.
245(1)
NetScreen-10
245(1)
NetScreen-100
246(1)
PacketShaper from Packeteer
247(1)
TCP Rate-Based Flow Control
247(1)
PacketShaper IP Manager
248(2)
Web Server Director from RND
250(3)
IPath-10 and IPath-100 from Structured Internetworks, Inc.
253(2)
IPath-10 Active Traffic Manager
255(1)
IPath-100 Active Traffic Manager
256(1)
IPath Profiler
256(2)
Bandwidth Allocator from Sun Microsystems
258(3)
TrafficWARE from Ukiah Software
261(1)
TrafficWARE Gateway
261(1)
TrafficWARE AS
262(1)
TrafficWARE Monitor
262(1)
Access Point from Xedia
263(1)
Managed Bandwidth Services
263(1)
High-Performance Traffic Control
263(1)
Class-Based Queuing
264(1)
Bandwidth Borrowing
264(1)
Management and Administration
264(2)
Summary
266(1)
Look-Through Measurements
267(30)
Introduction
267(1)
Response Time Measurements
268(1)
Highlighting Bottlenecks
269(2)
Tools for Look-Through Measurements
271(25)
Service Management Architecture from Jyra Research
271(6)
NextPoint S3 Performance Monitoring Software from NextPoint Networks
277(5)
Application Flow Management from NetScout Systems, Inc.
282(3)
VeriServ from Response Networks
285(3)
Trinity Management Software from Avesta
288(2)
SiteScope from Freshwater Software
290(4)
Enterprise Pro from International Network Services
294(1)
Pronto Watch from Proactive Networks
295(1)
Summary
296(1)
Trends with Intranet Performance Management
297(4)
References 301(2)
Acronyms 303(4)
Index 307


Kornel Terplan (Brooklyn Polytechnic University, New York and The Stevens Institute of Technology, New Jersey) (Author). Saba Zamir, Editor in Chief.