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Introduction to the Business of Tourism [Minkštas viršelis]

  • Formatas: Paperback / softback, 488 pages, aukštis x plotis: 241x184 mm, weight: 600 g
  • Išleidimo metai: 18-Apr-2017
  • Leidėjas: SAGE Publications India Pvt Ltd
  • ISBN-10: 9386062259
  • ISBN-13: 9789386062253
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 488 pages, aukštis x plotis: 241x184 mm, weight: 600 g
  • Išleidimo metai: 18-Apr-2017
  • Leidėjas: SAGE Publications India Pvt Ltd
  • ISBN-10: 9386062259
  • ISBN-13: 9789386062253
Kitos knygos pagal šią temą:

Delves deep into the Indian as well as international tourism experiences with balanced mix of basic principles of tourism and their application as well as policy implications. 



This textbook offers a lucid understanding of the business of tourism and helps students gain professional and entrepreneurial insights.

An outcome of years of experience and practice, An Introduction to the Business of Tourism offers a fresh perspective of the skill-oriented, knowledge-based and multi-disciplinary arena of the tourism business. It presents a balanced mix of the basic principles and concepts, their application and policy implications as well as the business realities and operational aspects of the tourism industry.

Divided into four sections and spread across nineteen chapters, this textbook delves deep into Indian and international tourism experiences with numerous integrated case studies and examples.

Key Features:   

· 
Special emphasis on recent business aspects of tourism from local and global perspectives

· 
Over 45 case studies to provide valuable insights into current business trends to strengthen the practical knowledge of students

· 
Each chapter has review questions and activities to support self-assessment.

· 
Book-end glossary of major concepts and terminologies to facilitate quick scan and easy understanding


List of Tables
xv
List of Figures
xvii
List of Charts
xix
List of Abbreviations
xxi
Preface xxvii
Acknowledgements xxix
About the Authors xxxi
SECTION A TOURISM---AN OVERVIEW
1(84)
Chapter 1 An Introduction to Tourism
5(20)
Introduction
5(1)
The Complexity of Tourism
6(1)
Tourism as a Global Phenomenon
7(1)
Economic Significance of Tourism
7(1)
Evolution of Tourism
8(5)
Defining Tourism
13(1)
Related Concepts
14(1)
Types of Tourism
15(2)
Tourist Typologies
17(1)
Pros and Cons of Tourism
18(3)
Conclusion
21(4)
Chapter 2 Concepts and Terms
25(22)
Introduction
25(1)
Tourism Product and Industry
25(1)
Goods and Services
26(1)
Components of Tourism Industry
27(1)
Stakeholders in Tourism
27(1)
Tourism and Sustainability
28(1)
Sustainable Tourism
29(1)
Ecotourism
30(2)
`Rural' Tourism
32(2)
Special Interest Tourism
34(2)
Agritourism or Agrotourism
36(1)
Wine Tourism
36(1)
Lighthouse Tourism
36(1)
Cemetery Tourism
37(1)
Avitourism
38(1)
Photography Tourism
38(1)
Trekking
39(1)
Biking
39(1)
Architecture Tourism
39(1)
Military Tourism
40(1)
Spa Tourism
40(1)
Film Tourism
41(1)
Responsible Tourism
41(1)
Conclusion
42(5)
Chapter 3 Demand and Supply in Tourism
47(22)
Introduction
47(1)
Why Study Tourism Demand?
48(1)
Understanding Consumer Behaviour
48(1)
Motivation
49(1)
Maslow's Hierarchy of Human Needs
49(1)
Tourism Demand
50(1)
The Demand Curve
51(1)
Elements of Tourism Demand
51(2)
Factors Influencing Tourism Demand
53(1)
Changes in Demand
53(1)
Elasticity of Demand
54(2)
Demand Forecasting
56(1)
Tourism Supply
57(1)
Elements of the Supply System
57(1)
Accommodation
58(1)
Market
58(1)
Measurement of Tourism
59(1)
Decision-making Process
59(1)
Governments
59(1)
Promotion
60(1)
NGOs and Local Community
61(1)
What to Measure?
61(1)
Methods of Collection of Statistics
62(2)
Limitations
64(1)
Conclusion
64(5)
Chapter 4 Organizations in Tourism and Culture
69(16)
Introduction
69(1)
Role of International Organizations
70(1)
United Nations World Tourism Organization
70(1)
Functions of UNWTO
71(2)
UNWTO and World Tourism Day
73(1)
International Civil Aviation Organization
73(3)
United Nations Educational, Scientific and Cultural Organization
76(2)
Advisory Bodies
78(1)
Industry or Sectoral Organizations
78(2)
Sustainable Tourism for Eliminating Poverty Foundation
80(1)
Conclusion
81(4)
SECTION B THE TOURISM BUSINESS
85(144)
Chapter 5 Destinations
89(18)
Introduction
89(1)
Definition
89(1)
Is the Golden Triangle One Destination or Three?
90(1)
Components of a Destination
90(2)
Types of Destinations
92(1)
Core and Periphery Attractions
93(1)
Seasonality
94(1)
The Destination Life Cycle
94(2)
Managing Destinations
96(1)
Destination Management Organizations (DMOs)
97(2)
The Indian Scenario
99(2)
Regional Tourism Organizations and National Tourism Organizations
101(1)
Destination Marketing
101(1)
Impact of Tourism on Destinations
102(1)
Conclusion
102(5)
Chapter 6 Attractions
107(20)
Introduction
107(1)
Definitions
108(1)
Categories of Tourist Attractions
109(3)
Management of Attractions
112(2)
Elements of Successful Tourism Attractions
114(1)
Visitor Management and Carrying Capacity
115(1)
Funding Strategies
116(2)
Entertainment Attractions
118(3)
Events
121(2)
Conclusion
123(4)
Chapter 7 Accommodation
127(20)
Introduction
127(1)
Categories of Accommodation
128(1)
Types of Accommodation
129(4)
Organizational Structure and Functions in Hotels
133(3)
Hotels in a Globalized World
136(2)
Operating Models in Accommodation
138(1)
The Accommodation Sector and the Economy
139(1)
Employment Generation and Accommodation
140(1)
Accommodation and Hospitality
140(1)
Classification of Hotels
141(1)
Alternatives to Hotels
142(1)
Capsule/Pod hotels
142(1)
Uncertainties in the Accommodation Sector
143(1)
Taxation in the Accommodation Sector
143(1)
Conclusion
143(4)
Chapter 8 Travel and Tour Operations
147(28)
Introduction
147(1)
The College Tour
148(1)
The Tour Operator
149(1)
Types of Tour Operators
150(4)
Group Inclusive Tours and Free Independent Travel
154(3)
The Tour Operation Process
157(1)
Development of Tour Packages
157(1)
Research
157(1)
Field Visit
158(1)
Negotiations and Contracting
158(1)
Tour Costing and Pricing
159(1)
Brochure Production and Distribution
159(1)
Marketing
159(1)
Destination Management Company (DMC)
160(1)
Charter Operations
160(1)
MICE Tourism
161(1)
General Features
162(1)
The Significance of MICE Market for Destinations
162(1)
Exhibitions
163(1)
Incentive Travel
163(1)
The Travel Agency
164(1)
What Does a Travel Agent Do?
164(2)
Travel Management Company
166(1)
The Travel Agent and the Tour Operator
167(1)
Trends
167(1)
Blurring of Lines
168(1)
Electronic Intermediaries and E-Commerce
168(3)
Conclusion
171(4)
Chapter 9 Transportation
175(26)
Introduction
175(1)
The Evolution of Transport
176(1)
Aviation in Tourism
176(1)
The Jet Age
177(3)
Civil Aviation in India
180(1)
Airports
181(4)
Regulation of Civil Aviation
185(1)
Civil Aviation Policy
185(1)
Freedoms of the Air
185(1)
Ministry of Civil Aviation (MoCA)
186(1)
Rail Transportation
187(1)
Indian Railways
188(3)
Road Transportation
191(1)
Road Transport and Tourism in India
192(2)
Water Transport
194(1)
Cruise Tourism
195(1)
Conclusion
196(5)
Chapter 10 Marketing
201(28)
Introduction
201(1)
Defining Marketing
201(1)
Sales and Marketing
202(1)
The Marketing Mix
203(3)
The 7 Ps of Service Marketing
206(1)
The Extended Ps Framework and Tourism
206(1)
From 4 Ps to 4 Cs?
207(1)
The Environment and Marketing
208(2)
Market Research
210(1)
Destination Marketing
211(1)
The Destination As a Brand
212(1)
Leisure Market
213(1)
Business Travel Market
213(1)
Role of Stakeholders in Marketing
213(3)
Marketing and Promotion
216(2)
Media and Public Relations
218(5)
Conclusion
223(6)
SECTION C TOURISM IN INDIA
229(134)
Chapter 11 Tourism Sector in India
233(20)
Introduction
233(1)
History
233(1)
India in International Tourism
234(1)
Arrivals
234(1)
Purpose of Visit
235(3)
India as a Source Market
238(1)
Domestic Tourism in India
238(1)
Recognized Tourism Industry Units
239(1)
Hotels Sector
239(2)
Hotel Classification System
241(1)
Federalism and Tourism
241(3)
Community Participation in Tourism
244(1)
Local Governments and Tourism
245(1)
Tourism Education
245(1)
Prospects for Employment Generation
246(2)
Outlook for Tourism
248(1)
Conclusion
248(5)
Chapter 12 Cultural Heritage of India
253(34)
Introduction
253(2)
Culture
255(1)
Cultural Tourism
256(1)
Heritage
256(1)
World Heritage Lists
257(1)
International Convention on Intangible Heritage
257(1)
Heritage of India
258(1)
World Heritage Sites in India
258(1)
Archaeological Survey of India (ASI)
259(1)
Tentative List
260(1)
Heritage Assets and Tourism Development
260(3)
Conservation, Tourism and the Community
263(2)
Management of Cultural Heritage
265(1)
Museums as Cultural Products
266(3)
Handicrafts
269(4)
Intangible Heritage of India
273(1)
Dances of India
274(3)
Representative List of the Intangible Cultural Heritage of Humanity
277(3)
Visual Arts of India
280(1)
Conclusion
281(6)
Chapter 13 Natural Heritage of India
287(18)
Introduction
287(1)
India: A Land of Biodiversity
288(4)
People within Protected Areas
292(1)
Management of Protected Areas
293(1)
Protected Areas and Wildlife Tourism
293(1)
Nature Tourism: Boon or Bane?
294(1)
`Tiger-centric' Tourism
294(2)
Management of Tourism in PAs
296(1)
Strategy for Managing Tourism in Protected Areas
296(1)
What Should Be Done?
296(1)
Communities and Ecotourism
297(1)
Nature-based Tourism
297(3)
Diving in India
300(1)
Conclusion
300(5)
Chapter 14 Tourism Business in India
305(30)
Introduction
305(1)
Hotel Industry
306(1)
Major Hotel Chains
306(1)
Hotels and Rooms Inventory
306(1)
Beyond the Statistics
306(2)
Distribution of Hotels
308(1)
Trends in the Accommodation Industry
308(3)
Hotels in Public Sector
311(1)
Indian Innovations: Palaces
311(1)
Heritage Hotels
312(2)
The Travel and Tour Sector
314(1)
Emerging Trends in Destination Management
315(5)
Business Development
320(1)
Looking to the Future
321(1)
Domestic Tourism
321(6)
MICE Tourism in India
327(1)
The India Outbound Travel Market
328(1)
Dubai: The Most Popular Destination
329(1)
Reasons for Increase in Outbound Travel
330(1)
Destination Marketing in India
330(1)
Outlook for the Outbound Market
330(1)
The New Attitude to Travel
331(1)
The Evolving Role of the Tour Operator
331(1)
Conclusion
331(4)
Chapter 15 Government Bodies in Indian Tourism
335(28)
Introduction
335(1)
History of Policy Making in Tourism
336(3)
Planned Tourism Development
339(1)
What Is Planning?
340(5)
Destination Planning
345(1)
Planning and the Ministry of Tourism
345(2)
Planning for Sensitive Destinations
347(1)
National, State and Local Governments
347(1)
Government and the Tourism Product
347(3)
Ministry of Tourism
350(1)
India Tourism Development Corporation (ITDC)
350(2)
Tourism Education
352(1)
State Governments and Tourism
353(4)
Conclusion
357(6)
SECTION D TOWARDS THE FUTURE
363(68)
Chapter 16 Impacts of Tourism
365(20)
Introduction
365(1)
Economic Impacts
366(3)
Social Impacts
369(5)
Environmental Impacts
374(6)
Positive Impacts of Tourism
380(1)
Conclusion
381(4)
Chapter 17 Sustainable Development of Tourism
385(24)
Introduction
385(1)
What Is Development?
386(1)
Sustainable Development in Tourism
387(1)
Charter for Sustainable Tourism
387(1)
Agenda 21 for Travel & Tourism
388(1)
Major Sustainable Tourism Initiatives
389(11)
Responsible Tourism
400(1)
Guiding Principles of Responsible Tourism
401(1)
Kerala Declaration
402(3)
Conclusion
405(4)
Chapter 18 Climate Change and Tourism
409(14)
Introduction
409(1)
Weather
409(1)
Climate
410(1)
Climate Change
410(1)
Tourism as a Contributor
411(1)
Mitigation Measures
411(1)
Transport
412(1)
Accommodation
412(1)
Tour Operation
413(1)
The Role of Tourists
413(1)
Destinations
413(2)
Adaptation Measures
415(1)
The UNDP Framework
415(1)
Towards a Framework for Adaptation
415(3)
Conclusion
418(5)
Chapter 19 Towards the Future
423(8)
Introduction
423(1)
ICT and E-business
424(1)
Barriers to Adoption
424(1)
The Digital Divide in Tourism
425(1)
Social Media and Tourism
425(2)
ICT and India
427(1)
Demographic Shift
428(2)
The Future of `Family' Holidays
430(1)
Accessibility in Tourism
430(1)
Crises and Insecurity
431(1)
Conclusion 431
Glossary 1(1)
Index 1
Venu Vasudevan currently serves the Government of Kerala as the Principal Secretary, Tourism, and looks after three more departments. With over 15 years of experience in senior management positions, Dr Vasudevan is the longest serving officer in tourism in India. Dr Vasudevan joined the Indian Administrative Service (IAS) in 1990, and has served the Government of India and state Government of Kerala in various capacities. Born in 1964, Vasudevan earned a degree in medicine but later chose to take up a career in the civil services.

He has served the sectors of Tourism and Culture in a variety of assignments. It was during his tenure as Director, Kerala Tourism, and later as Secretary, Department of Tourism, that Kerala transformed its market positioning and built up a strong privatepublic partnership, culminating in Kerala being recognized by the National Geographic Traveller as one of the 50 must-see destinations of the world. Kerala Travel Mart, the biggest international travel mart in India, is his brainchild. He served the Ministry of Tourism, Government of India, and played a pivotal role in formulating the Incredible India campaign.

Two projects designed by him have won international awards instituted by Pacific Asia Travel Association (PATA). Utsavam, a project to revive the traditional art forms of Kerala and provide income streams to artistes, won the PATA Gold Award 2008 (http://www.pata.org/ update-from-past-winners). A Day with the Masters, a guided tour of Kerala Kalamandalam, a school for performing arts, won honourable mention in 2005 (http://www.kalamandalam. org/adaywithmasters.asp).

He served as Secretary, Cultural Affairs, Government of Kerala (20072011), during which period the International Theatre Festival of Kerala (http://www.theatrefestivalkerala.com/) was established. He was instrumental in setting up and curating a new museum, Keralam (http://www.museumkeralam.org/). He played a key role in the improvement and upgradation of the museums and archives of Kerala.

Moving to the Union Government, he served as Joint Secretary, Ministry of Culture, with responsibility over apex cultural institutions, libraries, archives and Museums. As the Director General of the National Museum (from January 2013 to May 2015), he headed a team that worked on the revival of National Museum, initiating a range of projects that improved arrivals, enhanced visibility and involved stakeholders and the academic community. He was invited to be a participant in the Global Museum Leaders Colloquium of the Metropolitan Museum of Art, New York. He served as the Vice Chancellor, National Museum Institute of History of Art, Conservation and Museology.

In the tourism sector, Dr Vasudevan has deep interest in community-based tourism. He organized the 2nd International Conference on Responsible Tourism, and was instrumental in establishing a robust model for Responsible Tourism in Kerala. He writes extensively on communities, responsible tourism and the changing role of public sector in the tourism sector.

Apart from his official responsibilities, he is a keen theatre actor and an avid fan of Arsenal football club. Vijayakumar B. served as the Principal of Kerala Institute of Tourism and Travel Studies for ten years from 2007 to 2017. He joined the Collegiate Education Department, Government of Kerala as Lecturer of Economics in 1981, and also served as Senior Lecturer and Reader of Economics in various government colleges. He also served as visiting faculty in tourism in University of Kerala for seven years.

Dr Vijayakumar is a post graduate in economics, tourism management and rural development and took degrees of MPhil and PhD in tourism from the University of Kerala. He is an accredited management teacher and life member of All India Management Association, editor of Indian Journal of Tourism and Hospitality Management, expert member of various committees of State Planning Board, vocational higher secondary education, Business Advisory Committee Hospitality Sector of Additional Skill Acquisition Programme Kerala, Post Graduate Board of Studies in Tourism at Central University, Puducherry and Anna University, Chennai. He also served as Chairman, Board of Studies (UG), member of Post Graduate Studies in Economics and Management and faculty of Social Sciences, University of Kerala.

He has coordinated 12 research projects, published 4 books in economics, 11 books in tourism and contributed research articles to various national and international journals. He has presented research papers in more than 75 national and international conferences. He is a recipient of National Award for Best Research Report in 2003, instituted by International Institute of Adult and Lifelong Education New Delhi and Vocational Excellence Award by Rotary Club, Thiruvananthapuram in 2014. His areas of expertise include sustainable tourism and community-based tourism activities. He is actively involved in propagating responsible tourism among tourism stakeholders at micro and macro levels through public meetings, workshops, print and electronic media. Saroop Roy B.R. is currently Assistant Professor, Kerala Institute of Tourism and Travel Studies, and the project coordinator of the Responsible Tourism Initiative in Kerala, and he has played a significant role in the formulation and implementation of the project in the state. He finished his degree of Masters of Tourism Administration (MTA) from the University of Kerala after finishing his B.Tech in Electronics and Communication engineering. Starting his career in tourism field as a trainee at Thenmala Ecotourism Promotion Society (TEPS) in 2000, he was the Kerala co-ordinator of EQUATIONS, a Bengaluru-based research campaign and advocacy organization on tourism policies and issues, for eight years. In 2010, he moved to the tourism academic field as faculty MBA (Tourism) at the Institute of Management in Kerala (IMK) under the University of Kerala. In 2011, he joined KITTS as Assistant Professor in Travel and Tourism (T&T). His expertise includes areas in tourism policy formulation, ecotourism, responsible tourism, rural tourism and community-linked tourism projects.

During his tenure at EQUATIONS, he participated in the SBSTTA 13 meeting of the Convention on Biological Diversity held at Rome in February 2008. He also led the Indian delegation of ecotourism practitioners to attend the South African and Indian Practitioners Workshop to exchange lessons and best practices on using nature tourism as a force for Poverty Alleviation at Johannesburg in May 2008. He was also the resource person at various sessions on Institution Building for Sustainable Tourism and Livelihoods, organized by UNDP at IRMA, Anand as part of the Endogenous Tourism Project in 2006 and 2008. He participated and presented papers at various international forums including the Canopy Tourism: Concept and Practice in the Indian Context, at the 5th International Canopy Conference in October 2009, Bengaluru, and made the key note presentation on environmental responsibility at the International Conference on Responsible TourismLooking Back: Moving Aheadheld at Kumarakom in June 2013.

On the policy front, he was the drafting committee member of the Kerala Tourism Policy 2012, Revamping of Homestay Classification Scheme for Kerala 2015 and preparation of charter for Green Carpet initiative for Kerala Tourism 2016.

Vijayakumar and Saroop Roy jointly authored the books Tourism and Livelihood: Selected Experiences from Kerala (2011), A Case Study on Kumarakom (2013) and submitted research paper Community Based Tourism Business in Kumarakom: A Case Study of Innovative Products and Experiences which was accepted for presentation at the 2nd UNWTO Knowledge Network Global Forum held at Mexico in 2014.