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xv | |
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xvii | |
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xix | |
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xxi | |
Preface |
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xxvii | |
Acknowledgements |
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xxix | |
About the Authors |
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xxxi | |
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SECTION A TOURISM---AN OVERVIEW |
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1 | (84) |
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Chapter 1 An Introduction to Tourism |
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5 | (20) |
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5 | (1) |
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The Complexity of Tourism |
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6 | (1) |
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Tourism as a Global Phenomenon |
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7 | (1) |
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Economic Significance of Tourism |
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7 | (1) |
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8 | (5) |
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13 | (1) |
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14 | (1) |
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15 | (2) |
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17 | (1) |
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18 | (3) |
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21 | (4) |
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Chapter 2 Concepts and Terms |
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25 | (22) |
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25 | (1) |
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Tourism Product and Industry |
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25 | (1) |
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26 | (1) |
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Components of Tourism Industry |
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27 | (1) |
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27 | (1) |
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Tourism and Sustainability |
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28 | (1) |
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29 | (1) |
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30 | (2) |
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32 | (2) |
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34 | (2) |
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Agritourism or Agrotourism |
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36 | (1) |
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36 | (1) |
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36 | (1) |
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37 | (1) |
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38 | (1) |
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38 | (1) |
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39 | (1) |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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40 | (1) |
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41 | (1) |
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41 | (1) |
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42 | (5) |
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Chapter 3 Demand and Supply in Tourism |
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47 | (22) |
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47 | (1) |
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Why Study Tourism Demand? |
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48 | (1) |
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Understanding Consumer Behaviour |
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48 | (1) |
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49 | (1) |
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Maslow's Hierarchy of Human Needs |
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49 | (1) |
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50 | (1) |
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51 | (1) |
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Elements of Tourism Demand |
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51 | (2) |
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Factors Influencing Tourism Demand |
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53 | (1) |
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53 | (1) |
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54 | (2) |
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56 | (1) |
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57 | (1) |
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Elements of the Supply System |
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57 | (1) |
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58 | (1) |
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58 | (1) |
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59 | (1) |
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59 | (1) |
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59 | (1) |
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60 | (1) |
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61 | (1) |
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61 | (1) |
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Methods of Collection of Statistics |
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62 | (2) |
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64 | (1) |
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64 | (5) |
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Chapter 4 Organizations in Tourism and Culture |
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69 | (16) |
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69 | (1) |
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Role of International Organizations |
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70 | (1) |
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United Nations World Tourism Organization |
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70 | (1) |
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71 | (2) |
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UNWTO and World Tourism Day |
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73 | (1) |
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International Civil Aviation Organization |
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73 | (3) |
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United Nations Educational, Scientific and Cultural Organization |
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76 | (2) |
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78 | (1) |
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Industry or Sectoral Organizations |
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78 | (2) |
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Sustainable Tourism for Eliminating Poverty Foundation |
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80 | (1) |
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81 | (4) |
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SECTION B THE TOURISM BUSINESS |
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85 | (144) |
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89 | (18) |
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89 | (1) |
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89 | (1) |
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Is the Golden Triangle One Destination or Three? |
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90 | (1) |
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Components of a Destination |
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90 | (2) |
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92 | (1) |
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Core and Periphery Attractions |
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93 | (1) |
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94 | (1) |
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The Destination Life Cycle |
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94 | (2) |
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96 | (1) |
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Destination Management Organizations (DMOs) |
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97 | (2) |
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99 | (2) |
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Regional Tourism Organizations and National Tourism Organizations |
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101 | (1) |
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101 | (1) |
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Impact of Tourism on Destinations |
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102 | (1) |
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102 | (5) |
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107 | (20) |
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107 | (1) |
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108 | (1) |
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Categories of Tourist Attractions |
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109 | (3) |
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Management of Attractions |
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112 | (2) |
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Elements of Successful Tourism Attractions |
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114 | (1) |
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Visitor Management and Carrying Capacity |
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115 | (1) |
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116 | (2) |
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Entertainment Attractions |
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118 | (3) |
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121 | (2) |
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123 | (4) |
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127 | (20) |
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127 | (1) |
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Categories of Accommodation |
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128 | (1) |
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129 | (4) |
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Organizational Structure and Functions in Hotels |
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133 | (3) |
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Hotels in a Globalized World |
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136 | (2) |
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Operating Models in Accommodation |
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138 | (1) |
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The Accommodation Sector and the Economy |
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139 | (1) |
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Employment Generation and Accommodation |
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140 | (1) |
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Accommodation and Hospitality |
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140 | (1) |
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141 | (1) |
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142 | (1) |
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142 | (1) |
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Uncertainties in the Accommodation Sector |
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143 | (1) |
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Taxation in the Accommodation Sector |
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143 | (1) |
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143 | (4) |
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Chapter 8 Travel and Tour Operations |
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147 | (28) |
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147 | (1) |
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148 | (1) |
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149 | (1) |
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150 | (4) |
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Group Inclusive Tours and Free Independent Travel |
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154 | (3) |
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The Tour Operation Process |
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157 | (1) |
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Development of Tour Packages |
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157 | (1) |
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157 | (1) |
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158 | (1) |
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Negotiations and Contracting |
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158 | (1) |
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159 | (1) |
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Brochure Production and Distribution |
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159 | (1) |
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159 | (1) |
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Destination Management Company (DMC) |
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160 | (1) |
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160 | (1) |
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161 | (1) |
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162 | (1) |
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The Significance of MICE Market for Destinations |
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162 | (1) |
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163 | (1) |
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163 | (1) |
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164 | (1) |
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What Does a Travel Agent Do? |
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164 | (2) |
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Travel Management Company |
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166 | (1) |
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The Travel Agent and the Tour Operator |
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167 | (1) |
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167 | (1) |
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168 | (1) |
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Electronic Intermediaries and E-Commerce |
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168 | (3) |
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171 | (4) |
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175 | (26) |
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175 | (1) |
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The Evolution of Transport |
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176 | (1) |
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176 | (1) |
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177 | (3) |
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180 | (1) |
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181 | (4) |
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Regulation of Civil Aviation |
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185 | (1) |
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185 | (1) |
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185 | (1) |
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Ministry of Civil Aviation (MoCA) |
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186 | (1) |
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187 | (1) |
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188 | (3) |
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191 | (1) |
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Road Transport and Tourism in India |
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192 | (2) |
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194 | (1) |
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195 | (1) |
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196 | (5) |
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201 | (28) |
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201 | (1) |
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201 | (1) |
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202 | (1) |
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203 | (3) |
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The 7 Ps of Service Marketing |
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206 | (1) |
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The Extended Ps Framework and Tourism |
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206 | (1) |
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207 | (1) |
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The Environment and Marketing |
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208 | (2) |
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210 | (1) |
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211 | (1) |
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The Destination As a Brand |
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212 | (1) |
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213 | (1) |
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213 | (1) |
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Role of Stakeholders in Marketing |
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213 | (3) |
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216 | (2) |
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Media and Public Relations |
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218 | (5) |
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223 | (6) |
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SECTION C TOURISM IN INDIA |
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229 | (134) |
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Chapter 11 Tourism Sector in India |
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233 | (20) |
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233 | (1) |
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233 | (1) |
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India in International Tourism |
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234 | (1) |
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234 | (1) |
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235 | (3) |
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238 | (1) |
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Domestic Tourism in India |
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238 | (1) |
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Recognized Tourism Industry Units |
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239 | (1) |
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239 | (2) |
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Hotel Classification System |
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241 | (1) |
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241 | (3) |
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Community Participation in Tourism |
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244 | (1) |
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Local Governments and Tourism |
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245 | (1) |
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245 | (1) |
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Prospects for Employment Generation |
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246 | (2) |
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248 | (1) |
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248 | (5) |
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Chapter 12 Cultural Heritage of India |
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253 | (34) |
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253 | (2) |
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255 | (1) |
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256 | (1) |
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256 | (1) |
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257 | (1) |
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International Convention on Intangible Heritage |
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257 | (1) |
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258 | (1) |
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World Heritage Sites in India |
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258 | (1) |
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Archaeological Survey of India (ASI) |
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259 | (1) |
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260 | (1) |
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Heritage Assets and Tourism Development |
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260 | (3) |
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Conservation, Tourism and the Community |
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263 | (2) |
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Management of Cultural Heritage |
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265 | (1) |
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Museums as Cultural Products |
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266 | (3) |
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269 | (4) |
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Intangible Heritage of India |
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273 | (1) |
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274 | (3) |
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Representative List of the Intangible Cultural Heritage of Humanity |
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277 | (3) |
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280 | (1) |
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281 | (6) |
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Chapter 13 Natural Heritage of India |
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287 | (18) |
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287 | (1) |
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India: A Land of Biodiversity |
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288 | (4) |
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People within Protected Areas |
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292 | (1) |
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Management of Protected Areas |
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293 | (1) |
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Protected Areas and Wildlife Tourism |
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293 | (1) |
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Nature Tourism: Boon or Bane? |
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294 | (1) |
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294 | (2) |
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Management of Tourism in PAs |
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296 | (1) |
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Strategy for Managing Tourism in Protected Areas |
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296 | (1) |
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296 | (1) |
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Communities and Ecotourism |
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297 | (1) |
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297 | (3) |
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300 | (1) |
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300 | (5) |
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Chapter 14 Tourism Business in India |
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305 | (30) |
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305 | (1) |
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306 | (1) |
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306 | (1) |
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Hotels and Rooms Inventory |
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306 | (1) |
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306 | (2) |
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308 | (1) |
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Trends in the Accommodation Industry |
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308 | (3) |
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311 | (1) |
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Indian Innovations: Palaces |
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311 | (1) |
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312 | (2) |
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The Travel and Tour Sector |
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314 | (1) |
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Emerging Trends in Destination Management |
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315 | (5) |
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320 | (1) |
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321 | (1) |
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321 | (6) |
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327 | (1) |
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The India Outbound Travel Market |
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328 | (1) |
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Dubai: The Most Popular Destination |
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329 | (1) |
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Reasons for Increase in Outbound Travel |
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330 | (1) |
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Destination Marketing in India |
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330 | (1) |
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Outlook for the Outbound Market |
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330 | (1) |
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The New Attitude to Travel |
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331 | (1) |
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The Evolving Role of the Tour Operator |
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331 | (1) |
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331 | (4) |
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Chapter 15 Government Bodies in Indian Tourism |
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335 | (28) |
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335 | (1) |
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History of Policy Making in Tourism |
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336 | (3) |
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Planned Tourism Development |
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339 | (1) |
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340 | (5) |
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345 | (1) |
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Planning and the Ministry of Tourism |
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345 | (2) |
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Planning for Sensitive Destinations |
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347 | (1) |
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National, State and Local Governments |
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347 | (1) |
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Government and the Tourism Product |
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347 | (3) |
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350 | (1) |
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India Tourism Development Corporation (ITDC) |
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350 | (2) |
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352 | (1) |
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State Governments and Tourism |
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353 | (4) |
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357 | (6) |
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SECTION D TOWARDS THE FUTURE |
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363 | (68) |
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Chapter 16 Impacts of Tourism |
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365 | (20) |
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365 | (1) |
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366 | (3) |
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369 | (5) |
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374 | (6) |
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Positive Impacts of Tourism |
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380 | (1) |
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381 | (4) |
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Chapter 17 Sustainable Development of Tourism |
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385 | (24) |
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385 | (1) |
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386 | (1) |
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Sustainable Development in Tourism |
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387 | (1) |
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Charter for Sustainable Tourism |
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387 | (1) |
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Agenda 21 for Travel & Tourism |
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|
388 | (1) |
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Major Sustainable Tourism Initiatives |
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|
389 | (11) |
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400 | (1) |
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Guiding Principles of Responsible Tourism |
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|
401 | (1) |
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402 | (3) |
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405 | (4) |
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Chapter 18 Climate Change and Tourism |
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|
409 | (14) |
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409 | (1) |
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409 | (1) |
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410 | (1) |
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|
410 | (1) |
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411 | (1) |
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411 | (1) |
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412 | (1) |
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412 | (1) |
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413 | (1) |
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413 | (1) |
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|
413 | (2) |
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415 | (1) |
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415 | (1) |
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Towards a Framework for Adaptation |
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415 | (3) |
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418 | (5) |
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Chapter 19 Towards the Future |
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|
423 | (8) |
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|
423 | (1) |
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|
424 | (1) |
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|
424 | (1) |
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The Digital Divide in Tourism |
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425 | (1) |
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|
425 | (2) |
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427 | (1) |
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|
428 | (2) |
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The Future of `Family' Holidays |
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430 | (1) |
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|
430 | (1) |
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|
431 | (1) |
Conclusion |
|
431 | |
Glossary |
|
1 | (1) |
Index |
|
1 | |