Italian Business Situations: A Spoken Language Guide [Kietas viršelis]

Part 1 On the telephone;
Chapter 1 Making an enquiry;
Chapter 2 Ordering;
Chapter 3 Making an appointment;
Chapter 4 Invitation to attend a meeting;
Chapter 5 Apologizing for non-attendance;
Chapter 6 Making a complaint;
Chapter 7 Reminder for payment;
Chapter 8 Enquiry about hotel accommodation;
Chapter 9 Changing an appointment;
Chapter 10 Informing of a late arrival;
Chapter 11 Ordering a taxi;
Chapter 12 Checking flight information;
Chapter 13 Booking a flight;
Chapter 14 Thanking for hospitality;
Chapter 15 Invitations;
Chapter 16 Travel enquiry;
Chapter 17 Arranging delivery of goods; Part 2 Face to face;
Chapter 19 Arranging further contacts with a company;
Chapter 20 Presenting a proposal;
Chapter 21 Exploring business collaboration;
Chapter 22 At the travel agent's;
Chapter 23 Checking in at the airport;
Chapter 24 Checking in at a hotel;
Chapter 25 Checking out of a hotel;
Chapter 26 Ordering a meal in a restaurant;
Chapter 27 Verifying a bill;
Chapter 28 Drawing up a schedule of visits for reps;
Chapter 29 Conducted visit of a department;
Chapter 30 Informal job interview;
Chapter 31 Formal job interview;
Chapter 32 Planning a budget;
Chapter 33 Organizing a product launch;
Chapter 34 Contacting official agencies;
Chapter 35 Presenting company policy;
Chapter 36 Visiting the bank manager;
Chapter 37 Selling a service to a client;
Chapter 38 Selling a product to a client;
Chapter 39 Giving an informal vote of thanks;
Chapter 40 Discussing contracts;
Chapter 41 Meeting visitors at the airport

Vincent Edwards, Gianfranca Gessa Shepheard