This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more.
It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners.
The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The material is specifically aimed at:
IT and business directors; Department heads; C-suite professionals; Leaders who are involved in digital change; and Consultants who are working with organisations that are digitally transforming.
So, if youre not in a senior role, does that mean this content isnt for you? Absolutely not! Perhaps you aspire to a more senior role, in which case youll gain valuable knowledge.
Ideal for self-study candidates and training participants, this guide will prove a helpful companion and a practical aid for their professional development. The majority of this book is based on the official ITIL 4: Digital and IT Strategic Leader publication and the associated DITS syllabus. It provides students with the information they need to pass the DITS exam and help them become a successful practitioner.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Introduction
Chapter 1: Introduction to Digital and IT Strategy
Chapter 2: Key concepts
Chapter 3: Digital and IT Strategy and the Service Value System
Chapter 4: Digital and IT Strategy, digital disruption and organisational
viability
Chapter 5: Approaches to achieve market relevance and operational excellence
Chapter 6: Digital and IT Strategy opportunities and risks
Chapter 7: Creating a digital strategy
Chapter 8: Implementing a Digital and IT Strategy
Chapter 9: Exam preparation
Appendix A: Banksbest case study
Further reading
Claire is a service management trainer, consultant and author. From 201823, she was nominated by Computer Weekly as one of the most influential women in tech. In 2018, 2019 and 2024, she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UKs 2017 Thought Leadership Award. Claire is the chief architect for VeriSM, the service management approach for the digital age. She is the director of Scopism, focusing on best practices for SIAM (service integration and management). Claire has worked with ITGP to publish Service Integration and Management (SIAM) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM) Professional Body of Knowledge (BoK), Second edition, the official guides for the EXIN SIAM Foundation and Professional certifications.
After providing support to thousands of people taking ITIL training and certification from version 2 onwards, Claire has created this series of books for those studying towards ITIL® 4 Managing Professional and Strategic Leader status.
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