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Knowledge Management in Law Firms: Challenges and Opportunities Post-Pandemic [Minkštas viršelis]

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  • Formatas: Paperback / softback, 139 pages, aukštis x plotis: 234x156 mm
  • Išleidimo metai: 16-Jan-2023
  • Leidėjas: Globe Law and Business Ltd
  • ISBN-10: 1787429431
  • ISBN-13: 9781787429437
Kitos knygos pagal šią temą:
Knowledge Management in Law Firms: Challenges and Opportunities Post-PandemicDidesnis paveikslėlis
  • Formatas: Paperback / softback, 139 pages, aukštis x plotis: 234x156 mm
  • Išleidimo metai: 16-Jan-2023
  • Leidėjas: Globe Law and Business Ltd
  • ISBN-10: 1787429431
  • ISBN-13: 9781787429437
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9781787429437.html
Raktažodžiai:

Strategies for gathering and harnessing knowledge have existed in law firms for decades. However, knowledge management suddenly found itself in the spotlight as a result of the COVID-19 pandemic. Enforced remote working reduced opportunities for knowledge sharing between colleagues and this gap was filled with knowledge databases and experienced knowledge lawyers. Now that hybrid and virtual workforces are here to stay, these new working practices have combined with technological developments, enhanced demand, and the transformation of how to access knowledge to drive the advancement of knowledge management into a new era.

Knowledge Management in Law Firms: Challenges and Opportunities Post-Pandemic is the essential guide to the evolution of law firm knowledge management. It covers how to revisit your strategy in light of recent and future changes, the expansion of knowledge management to encompass legal tech and innovation, the rise of the importance of data, strategies for overcoming the challenges hybrid and virtual working pose to knowledge management, managing knowledge teams, and much more. Chapters are written by an international group of KM experts from a range of organisations and leading law firms, including DLA Piper, Linklaters, and Dentons. Pandemic experiences and lessons learnt are shared as well as ways to approach the future.

Knowledge is at the heart of the legal profession, and this book provides guidance on how to prepare for and thrive in the knowledge management practices of the future, overcoming the obstacles and embracing the opportunities that have arisen from or been accelerated by the pandemic. Through demonstrating how effective knowledge management can help firms exceed client expectations, differentiate themselves in the competitive market, and, ultimately, improve their bottom line, this title will be of interest to knowledge management professionals including professional support lawyers, law firm leaders, partners and fee earners, and, outside of law firms, in-house lawyers and consultants.

Recenzijos

This book also goes a long way to explain what we do, how we fit in the bigger picture, and how we drive the ambitions and goals of our organisations; and clearly outlines that we dont do this purely through technology, as many may think, but rather its the technology working hand in hand with people and processes that is so key. Knowledge Management in Law Firms: Challenges and Opportunities Post-Pandemic will be of interest to all information and knowledge professionals who strive to improve their own processes and want to learn how others have tackled the challenges they have encountered, while the wide range of contributors means readers will get a truly broad view of this issue. -- Jas Breslin

Executive summary ix
About the authors xvii
Chapter 1 Knowledge management strategies and frameworks for the post-COVID world
Nick Milton
Introduction
1(1)
The four main scenarios
1(3)
KM strategies for a new world
4(1)
How KM operated during lockdown and remote working
5(3)
A KM framework for a hybrid organization
8(1)
Conclusions
9(2)
Chapter 2 Adapting legal knowledge management to the hybrid workplace
Chris Boyd
Amy Halverson
Wilson Sonsini
Introduction
11(1)
The new legal workplace will be a hybrid one
11(3)
KM resources and practices will be key to making the hybrid workplace succeed
14(2)
Preparing KM for a hybrid future by cultivating connections
16(1)
Leveraging fully remote learnings to optimize KM for a hybrid world
17(2)
Chapter 3 Social KM in a time of COVID and beyond
Ian Rodwell
The role of social KM
19(2)
The impact of COVTD-19 on social KM
21(2)
"Rewilding" social KM in a COVID-emergent world
23(2)
Concluding thoughts
25(2)
Chapter 4 Knowledge management 2.0 - after the perfect storm, sailing with AI to new discoveries
27(6)
Joe Cohen
Andrea Miskolczi
Keeping the good
28(1)
Embracing the new
29(2)
Beyond the old
31(2)
Chapter 5 Data-driven knowledge-based management
Jonna Vainikainen
The evolving role of knowledge management
33(1)
Data quality - good enough and fit for purpose
34(2)
Ensuring good-quality data - metrics and evaluation
36(1)
The rising era of data-driven technologies and automatization
37(3)
Legal industry trends call for good-quality data
40(2)
Conclusion
42(1)
Chapter 6 Legal technology and knowledge management
43(10)
Elisabeth Cappuyns
Developing trends
44(1)
Overview of legal technology tools
45(4)
Additional considerations
49(2)
Conclusion
51(2)
Chapter 7 Artificial intelligence and automation
53(8)
James Loft
Unlocking automated decisioning
54(1)
The combination of human potential and artificial intelligence
55(2)
Technology ecosystems that support business growth
57(4)
Chapter 8 Search
Jon Beaumont
Introduction
61(1)
Previously
61(1)
Location and content
62(1)
Basic approaches
63(2)
Knowledge, data, and systems
65(2)
Users and solutions
67(2)
Results
69(2)
The future
71(2)
Chapter 9 Digital transformation, knowledge management, and cybersecurity in the post-COVID era
Tiffany M. O'Neil
James G. Perkins
Introduction
73(1)
Digital mastery
74(4)
Knowledge management and technology innovation
78(1)
Cybersecurity
79(1)
Protecting against attacks
80(4)
Conclusion
84(3)
Chapter 10 KM and innovation in law firms and legal departments: twins separated at birth?
Gordon Vala-Webb
Who is doing what?
87(1)
Long live KM
88(1)
Inter-connections between KM and innovation
88(1)
Similarities
89(2)
Gaps
91(1)
New order of things
92(1)
Chapter 11 Hybrid competitive intelligence-gathering intel remotely
Mark Gediman
Kevin Miles
Transitioning to a hybrid environment - cultural shifts
93(1)
Strengths and opportunities
94(1)
Managing expectations in a hybrid environment
95(3)
Use of virtual tools
98(2)
Ethics and CI are not mutually exclusive
100(2)
Summing up
102(1)
Chapter 12 Retaining KM talent
Tara Pichardo-Angadi
Introduction
103(1)
Hiring
103(2)
Developing
105(3)
Moving
108(2)
Conclusion
110(3)
Chapter 13 Inclusion and diversity in knowledge: raising awareness and embedding best practice post-COVID By Orla Bingham, service owner, content development, and Katherine Lang, senior knowledge lawyer and London knowledge lead
Baker McKenzie
Inclusive training
113(2)
Inclusive language
115(2)
Inclusion of all colleagues
117(1)
Allyship
117(1)
Bringing your whole self to work
118(1)
Returning to the workplace
119(1)
What next?
120(3)
Chapter 14 Building and managing a truly global research team post-COVID
123(8)
Kathy Skinner
What are the biggest long-term challenges and what organizational support do you need to address them?
124(5)
What new opportunities can your team realize in this changed environment?
129(2)
Chapter 15 Law firm knowledge management and the metaverse
Anthony J. Rhem
Introduction
131(1)
Metaverse drivers for law firm knowledge management
132(1)
Legal research in the metaverse
133(2)
Law firm collaboration in the metaverse
135(1)
Legal and ethical issues of law firm KM in the metaverse
136(1)
The metaverse and knowledge continuity in law firms
136(1)
Conclusion and key points to consider
137(2)
About Globe Law and Business 139