Preface |
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xiii | |
About the Authors |
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xvii | |
Acknowledgments |
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xix | |
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PART I FOUNDATIONS FOR EFFECTIVE LEADERSHIP |
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3 | (13) |
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Defining Organizational Leadership |
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4 | (1) |
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Some Important Introductory Questions |
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4 | (5) |
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Leadership Versus Management: How Are They Different? |
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5 | (1) |
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Are Leaders Born, or Are They Made? |
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6 | (1) |
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Why Exactly Is Leadership So Important for Organizations? |
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7 | (2) |
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How Does Context Affect Leadership? |
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9 | (1) |
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Approach and Organization of This Book |
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9 | (7) |
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Leadership Is Both a Science and an Art |
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9 | (2) |
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11 | (1) |
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11 | (1) |
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12 | (4) |
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Chapter 2 Leader Traits and Characteristics |
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16 | (15) |
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17 | (7) |
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Passion, Drive, and Perseverance |
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17 | (1) |
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18 | (2) |
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20 | (1) |
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21 | (2) |
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Complexity and Paradoxical Nature |
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23 | (1) |
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24 | (4) |
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26 | (1) |
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Getting to the Roots: Neurological Underpinnings of Leader Traits and Behaviors |
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27 | (1) |
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Video Case 2.1 Recovering From Failure |
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28 | (1) |
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Video Case 2.2 Field of Dreams |
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28 | (1) |
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Video Case 2.3 Bare Power of Humor |
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28 | (1) |
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28 | (3) |
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Chapter 3 Leader-Member Exchange and Relationship-Building |
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31 | (11) |
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31 | (6) |
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34 | (3) |
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37 | (2) |
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Video Case 3.1 First-Time Manager |
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39 | (1) |
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Video Case 3.2 Dealing With a Star |
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40 | (1) |
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Video Case 3.3 Reaching Generation Y |
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40 | (1) |
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40 | (2) |
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Chapter 4 Followership: Managing Up and Sideways |
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42 | (13) |
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43 | (6) |
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Effective Versus Less Effective Follower Types |
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43 | (5) |
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Two Caveats for Effective Followership |
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48 | (1) |
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49 | (2) |
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Keeping the Leader Informed While Accepting Feedback and Direction |
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49 | (1) |
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Work With the Leader's Style and Goals |
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50 | (1) |
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Role Model the Behavior That You Seek |
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50 | (1) |
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51 | (1) |
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Video Case 4.1 Managing Up |
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51 | (1) |
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Video Case 4.2 Managing Your Boss |
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51 | (1) |
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Video Case 4.3 Positioning for Influence |
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52 | (1) |
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Video Case 4.4 Igniting Collaboration |
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52 | (1) |
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52 | (3) |
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Chapter 5 The Situational Approach to Leadership |
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55 | (24) |
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57 | (3) |
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Hersey/Blanchard Approach to Decision-Making Based on the Situation |
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60 | (3) |
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Vroom/Jago Approach to Decision-Making Based on the Situation |
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63 | (4) |
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Putting Situational Approaches to Leadership in Perspective |
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67 | (1) |
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Video Case 5.1 Technical Prima Donna |
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68 | (1) |
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Video Case 5.2 Unmotivated Subordinate |
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69 | (1) |
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69 | (1) |
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Appendix: Cases in Leader Decision-Making |
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70 | (9) |
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71 | (1) |
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71 | (1) |
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Case 3 Operations Problem |
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72 | (1) |
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Case 4 Problematic Accountant |
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72 | (1) |
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Case 5 Replacing an Employee |
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73 | (1) |
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Case 6 Leading a Research Project |
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74 | (1) |
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Case 7 Planning a Doctoral Program |
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74 | (1) |
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Case 8 Vacation Scheduling |
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75 | (4) |
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PART II CONTEMPORARY ISSUES IN LEADERSHIP |
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Chapter 6 Ethical and Moral Leadership |
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79 | (19) |
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81 | (2) |
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83 | (2) |
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Responsible and Accountable Leadership |
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85 | (5) |
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85 | (3) |
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Responsible Leadership Orientation |
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88 | (2) |
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Additional Considerations of Ethical/Moral Leadership: Some Nagging Questions |
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90 | (1) |
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Video Case 6.1 Walking the Line |
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91 | (1) |
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Video Case 6.2 Sharing Bad News |
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92 | (1) |
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Video Case 6.3 Making Exceptions |
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92 | (1) |
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Video Case 6.4 Abusive Partner |
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92 | (1) |
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Video Case 6.5 Paying Bribes |
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92 | (1) |
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Capstone Video 6.6 Vision, Values, and Culture |
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92 | (1) |
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92 | (1) |
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Appendix A Behavioral Norms and Values Survey |
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93 | (2) |
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Appendix B Information Sharing (or Not Sharing) at Harmony Inc |
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95 | (3) |
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95 | (1) |
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96 | (2) |
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Chapter 7 Seeking, Receiving, and Giving Feedback |
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98 | (15) |
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Seeking and Receiving Feedback as a Leader |
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99 | (2) |
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Receiving Feedback Through Listening |
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100 | (1) |
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Giving Feedback as a Leader |
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101 | (9) |
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Challenges When Delivering Feedback |
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101 | (4) |
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105 | (2) |
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107 | (3) |
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Video Case 7.1 Learning From a Mistake |
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110 | (1) |
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Video Case 7.2 Giving Feedback |
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110 | (1) |
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Video Case 7.3 Coaching a Direct Report |
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110 | (1) |
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110 | (1) |
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Appendix: Feedback Orientation Survey |
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111 | (2) |
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Chapter 8 Team and Shared Leadership |
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113 | (13) |
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Key Elements of Team-Oriented Coaching and Leadership |
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114 | (4) |
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Avoidance of Out-Group Relationships |
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114 | (1) |
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Shared Values, Goals, and Vision |
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115 | (1) |
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Dealing with the Paradox of Interdependence Versus Individuality |
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116 | (2) |
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Leadership and the Stages of Team Development |
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118 | (2) |
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When Leadership Is Lacking |
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120 | (1) |
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120 | (1) |
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121 | (2) |
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Video Case 8.1 Taking on a Struggling Team |
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123 | (1) |
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Video Case 8.2 Castaway Clinic |
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123 | (1) |
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Video Case 8.3 Underperforming Team |
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123 | (1) |
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124 | (2) |
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Chapter 9 Men and Women in Leadership Roles |
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126 | (12) |
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Challenges for Women Who Attempt to Lead |
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127 | (3) |
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Attributions of Being a Diversity Hire or Promotion |
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128 | (1) |
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Perceived Role Incongruity and Stereotyping |
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128 | (2) |
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Challenges for Male Leaders in an Increasingly Diverse Environment |
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130 | (4) |
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Lack of an Inclusive Mindset |
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130 | (2) |
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Maximizing the Benefits of Diversity, While Reducing Its Potential Downside |
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132 | (1) |
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Paradox: Building Cultural Homogeneity, While Allowing for Diversity |
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133 | (1) |
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Video Case 9.1 Power Challenge |
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134 | (1) |
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Video Case 9.2 Gender Stereotypes |
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134 | (1) |
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Video Case 9.3 Pecking Order Games |
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134 | (1) |
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Video Case 9.4 Navigating in an Alpha World |
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134 | (1) |
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Capstone Video 9.5 Developing Behaviors to Thrive |
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134 | (1) |
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Capstone Video 9.6 Advantages of Being a Woman |
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134 | (1) |
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134 | (2) |
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Appendix: Inclusive Mindset |
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136 | (2) |
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Chapter 10 Global Leadership |
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138 | (19) |
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139 | (1) |
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Understanding the American Cultural and Business Context |
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140 | (5) |
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Problem-Solving and Decision-Making |
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143 | (1) |
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The Bottom Line: Know Thy Own Culture |
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144 | (1) |
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Global Leadership Orientation |
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145 | (3) |
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Global Orientation Factors |
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146 | (2) |
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Avoiding Misinterpretations |
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148 | (1) |
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Video Case 10.1 Managing Cultural Diversity |
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149 | (1) |
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Video Case 10.2 Building Bonds |
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150 | (1) |
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Video Case 10.3 Leading a Global Team |
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150 | (1) |
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150 | (1) |
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Appendix: Global Orientation Survey |
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151 | (6) |
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PART III VISIONARY AND STRATEGIC LEADERSHIP |
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Chapter 11 Inspirational and Visionary Leadership |
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157 | (17) |
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The Connection between Bases of Power and Influence |
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158 | (3) |
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159 | (1) |
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159 | (2) |
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Charismatic and Transformational Leadership |
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161 | (3) |
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162 | (1) |
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Transformational Leadership |
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163 | (1) |
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Mission as a Basis for Vision |
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164 | (3) |
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167 | (4) |
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How Are Leader Values Connected to Inspiration/Vision? |
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169 | (2) |
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Capstone Video 11.1 Building Trust |
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171 | (1) |
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Video Case 11.2 Keeping People Humble |
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171 | (1) |
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Video Case 11.3 How Do You Keep That Edge? |
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172 | (1) |
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172 | (2) |
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Chapter 12 Strategic Leadership and Shaping Organizational Culture |
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174 | (20) |
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Environmental Context, Competitive Advantage, and Organizational Culture |
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175 | (2) |
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What Is Organizational Culture All About? |
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177 | (3) |
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How Norms Affect Behavior |
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179 | (1) |
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Aligning Culture With Vision, Mission, and Strategy |
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180 | (5) |
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How Do Leaders Create and Reinforce Culture? |
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185 | (6) |
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Mechanisms for Leading Cultures |
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187 | (2) |
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189 | (2) |
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Video Case 12.1 Culture, Priorities, and Acquisitions |
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191 | (1) |
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Video Case 12.2 Building Cultural Accountability |
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191 | (1) |
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Video Case 12.3 Hiring Mistake |
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191 | (1) |
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191 | (3) |
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Chapter 13 Generating Organizational Change Through Strategic Leadership |
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194 | (30) |
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Why the Leading of Change Has Become So Important |
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194 | (2) |
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Four Basic Frames of Organizational Change |
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196 | (3) |
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196 | (1) |
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197 | (1) |
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198 | (1) |
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198 | (1) |
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The Role of the Leader in Change |
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199 | (8) |
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A 3-Stage Approach for Generating Organizational Change |
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200 | (1) |
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Kotter's 8-Step Model of Planned Change |
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201 | (3) |
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Dealing With Resistance to Change |
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204 | (3) |
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Capstone Video 13.1 Bare Power of Story |
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207 | (1) |
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Video Case 13.2 Resistance to Change |
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207 | (1) |
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Capstone Video 13.3 Getting Buy-In |
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207 | (1) |
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Video Case 13.4 Gaining Commitment |
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207 | (1) |
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207 | (2) |
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Appendix: Sixteen Years of Leadership and Organizational Change: The Case of Michael Crow and Arizona State University |
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209 | (9) |
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The Institutional Context of Universities |
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209 | (1) |
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210 | (1) |
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211 | (1) |
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Some Hard Bumps Along the Path of Change |
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212 | (1) |
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Institutional and Economic Challenges to Change |
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212 | (1) |
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Michael Crow as a Leader of Change |
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213 | (1) |
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214 | (1) |
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Controversial Aspects of Crow's Leadership |
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215 | (3) |
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Appendix Exhibit 1 ASU Vision and University Goals |
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218 | (2) |
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218 | (1) |
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218 | (2) |
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Appendix Exhibit 2 Crow's Vision for ASU: Elements, Accomplishments, and Challenges or Setbacks |
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220 | (1) |
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Appendix Exhibit 3 Crow's Leadership Approach |
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221 | (3) |
Index |
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224 | |