Contents |
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Acknowledgments |
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ix | |
About the Author |
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xi | |
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1 | (10) |
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8 | (3) |
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Chapter 2 Be "Truly Global" in Outlook and Character |
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11 | (8) |
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2.1 Offshore Centers Are Not the Same as Outsourcing Vendors |
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12 | (3) |
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2.2 Offshore Center Teams Are Not Treated at Par with the Head Office Teams |
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15 | (1) |
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2.3 Concerns of Head Office Management |
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16 | (3) |
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Chapter 3 Authority and Freedom to Offshore Center Management |
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19 | (22) |
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3.1 Offshore Center Projects Are Extensions to Head Office Projects |
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21 | (1) |
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3.2 Overall Project Control Resides with the Head Office Management |
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22 | (2) |
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3.3 Head Office Project Head Exercises Direct Authority over Offshore Center Teams |
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24 | (1) |
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3.4 Match Offshore Center Management Authority with Their Responsibilities |
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25 | (1) |
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3.5 Capitalize on Location Strengths |
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26 | (1) |
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3.6 Head Office Project Head's Key Result Areas Not Aligned to the Company's Offshoring Objectives |
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27 | (4) |
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3.7 Additional Responsibilities of Head Office Management to Address Their Insecurities |
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31 | (10) |
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3.7.1 Additional Head Office Projects |
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31 | (1) |
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3.7.2 Project Coordinator for Independent Offshore Center Projects |
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31 | (2) |
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3.7.3 Align His or Her Key Result Areas to the Company's Offshoring Objectives |
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33 | (8) |
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Chapter 4 Integrate Offshore Center with Head Office but Retain Local Work Culture |
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41 | (14) |
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4.1 Avoid Imposing Head Office Norms on the Offshore Center |
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42 | (2) |
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4.2 Retain Offshore Center Career Growth Norms and Designations |
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44 | (3) |
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4.3 Downsize with Consideration to Local Sensitivities |
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47 | (3) |
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50 | (2) |
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4.5 Local Management Committee to Decide Offshore Center Norms |
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52 | (3) |
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Chapter 5 Career Growth for Offshore Center Employees to Global Top Positions |
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55 | (14) |
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5.1 Need for Deserving Offshore Center Employees to Reach Global Top Positions |
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56 | (1) |
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5.2 Constraints to Global Career Growth of Offshore Center Employees |
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57 | (2) |
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5.3 Grooming Offshore Center Employees for Global Top Positions |
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59 | (1) |
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5.4 Fair Selection Process |
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60 | (1) |
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5.5 Avoid a Common Pitfall |
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61 | (8) |
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Chapter 6 Fair Representation of Offshore Center Management in Global Committees |
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69 | (12) |
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6.1 Global Management Committees |
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70 | (1) |
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6.2 Need for Offshore Center Representation in Committees |
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71 | (10) |
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Chapter 7 Look Beyond Offshoring Only Peripheral Projects |
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81 | (10) |
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7.1 Concerns of Head Office Management |
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82 | (1) |
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7.2 Problems in Offshoring Only Peripheral Projects |
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83 | (2) |
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7.3 Eliminating the Myths of Head Office Management |
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85 | (2) |
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7.4 Benefits from Offshoring a Balanced Mix of Projects |
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87 | (4) |
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Chapter 8 Avoid Over-Insistence on the Cost-Reduction Purpose of the Offshore Center |
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91 | (10) |
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8.1 Weakening the Offshore Center's Delivery Capabilities by Over-Insistence on Cost Reduction |
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92 | (2) |
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8.2 Invest in Strengthening Offshore Center Capabilities for Long-Term Cost Savings |
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94 | (7) |
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Chapter 9 Unified Awards across the Offshore Center and the Head Office |
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101 | (16) |
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9.1 Limitations of Local Awards within the Offshore Center |
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103 | (1) |
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9.2 Benefits of Instituting Global Awards |
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104 | (4) |
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9.3 Global Awards in Companies with Multiple Product Divisions |
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108 | (2) |
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9.4 Fair Evaluation Criteria for Global Awards |
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110 | (2) |
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9.5 Proposed Actions if Offshore Center Employees Fail to Win Global Awards |
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112 | (2) |
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9.6 Avoid Quotas in Global Awards |
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114 | (3) |
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Chapter 10 Roles and Responsibilities of the Offshore Center Head |
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117 | (24) |
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10.1 Factors Determining the Role of the Offshore Center Head |
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118 | (4) |
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10.1.1 Offshore Center Size and Growth Plans |
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118 | (1) |
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10.1.2 Visibility of the Company in the Country of the Offshore Center |
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119 | (1) |
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10.1.3 Head Office Senior Management's Knowledge of Running a Company in the Country of the Offshore Center |
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119 | (1) |
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10.1.4 Nature of the Projects to Be Offshored |
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120 | (2) |
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10.2 Functions Performed by the Offshore Center Head |
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122 | (15) |
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10.2.1 Setting up the Offshore Center |
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123 | (1) |
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10.2.2 Representing the Offshore Center to the Head Office Senior Management |
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123 | (1) |
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10.2.3 Managing Offshore Center Engineering Teams |
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124 | (6) |
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10.2.4 Building the Image of the Offshore Center in Its Country |
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130 | (1) |
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10.2.5 Attracting Talent to Grow the Offshore Center's Size |
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131 | (3) |
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10.2.6 Training and Skill Building of Offshore Center Teams |
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134 | (1) |
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10.2.7 Building the Offshore Center's Local Work Culture |
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135 | (1) |
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10.2.8 Representing the Interests of the Offshore Center in Global Committees |
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136 | (1) |
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10.2.9 Expediting Offshore Center Decision Making |
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137 | (1) |
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10.2.10 Overall Responsibility of the Offshore Center Support Functions |
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137 | (1) |
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10.3 Evaluating the Performance of the Offshore Center Head |
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137 | (4) |
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Chapter 11 Being an Expatriate Manager from the Head Office to the Offshore Center |
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141 | (16) |
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11.1 Roles and Responsibilities of an Expatriate Manager |
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142 | (4) |
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11.1.1 Transferring Knowledge of a Head Office Overall Project to the Offshore Center |
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142 | (2) |
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11.1.2 Establishing a Division in the Offshore Center |
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144 | (1) |
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11.1.3 Setting Up and Operating the Offshore Center |
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145 | (1) |
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11.2 Preparation Required for the Expatriate Manager Role |
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146 | (3) |
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11.3 Possible Additional Roles Post-Expatriate Assignment |
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149 | (1) |
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11.4 Avoiding Some Possible Mistakes in Planning Expatriate Assignments |
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150 | (7) |
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Chapter 12 Using the Offshore Center to Make Strategic Contributions to the Company |
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157 | (10) |
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12.1 Need to Involve the Offshore Center in Strategic Decision Making |
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158 | (2) |
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12.2 Conceiving New Products to Be Developed |
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160 | (3) |
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12.3 Entering New Services Domains |
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163 | (1) |
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12.4 Inorganic Growth through Strategic Acquisitions |
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164 | (3) |
Appendix: Abbreviations and Acronyms |
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167 | (2) |
Index |
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169 | |