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Library Programs and Services: The Fundamentals 8th edition [Minkštas viršelis]

3.31/5 (22 ratings by Goodreads)
(Flagstaff, AZ, USA), , , (University of Maryland, USA)
  • Formatas: Paperback / softback, 516 pages, aukštis x plotis: 254x178 mm, weight: 907 g, 1 Paperback / softback
  • Serija: Library and Information Science Text Series
  • Išleidimo metai: 30-Jun-2015
  • Leidėjas: Libraries Unlimited Inc
  • ISBN-10: 1610696379
  • ISBN-13: 9781610696371
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 516 pages, aukštis x plotis: 254x178 mm, weight: 907 g, 1 Paperback / softback
  • Serija: Library and Information Science Text Series
  • Išleidimo metai: 30-Jun-2015
  • Leidėjas: Libraries Unlimited Inc
  • ISBN-10: 1610696379
  • ISBN-13: 9781610696371
Kitos knygos pagal šią temą:
Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions.

Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today.

The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public servicesreference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.

Recenzijos

Library Programs and Services: The Fundamentals is benchmark text provides an up-to-date, broadly based view of library public service and its functions. . . . An ideal and comprehensive textbook for college and university Library Science curriculums, Library Programs and Services: The Fundamentals is very highly recommended for academic library instructional reference collections. * Library Bookwatch * This title is aimed at Public Services and Reference librarians, however, it is a great reference book for any librarian. Those that work in smaller libraries where duties tend to cross several areas as well as those that work in large libraries with focused responsibilities will appreciate the breadth of the information provided here. Highly recommended. * Journal of Academic Librarianship *

Daugiau informacijos

Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions.
Preface to the Eighth Edition xv
Part I Background 1(44)
1 Introduction
3(18)
Library Organizational Structure
7(2)
What Constitutes Library Public Services?
9(3)
Basic Functions of Public Services
12(5)
Closing Thoughts
17(1)
Chapter Review Material
18(1)
References
18(1)
Suggested Readings
19(2)
2 Customer Service
21(24)
Why Does Customer Service Matter?
22(4)
What Users Want
26(4)
Surveys
29(1)
Interviews
29(1)
Focus Groups
29(1)
Observation
30(1)
Customer Service Plan
30(2)
Service Quality
32(2)
Technology and Customer Service
34(2)
Customer Service Training
36(3)
Volunteer Training
39(1)
Closing Thoughts
40(1)
Chapter Review Material
41(1)
References
41(2)
Suggested Readings
43(2)
Part II Core Programs And Services 45(174)
3 Reference Services
47(24)
Types of Reference Questions
52(1)
The Reference Interview
53(3)
Reference Service Categories
56(5)
Readers' Advisory
56(1)
Referral Services
57(1)
Embedded Librarianship
58(2)
Remote Services
60(1)
Organization of Reference Services
61(6)
In-House Reference Training
62(2)
Scheduling
64(1)
Who Should Staff the Reference Desk?
65(2)
Closing Thoughts
67(1)
Chapter Review Material
67(1)
References
67(1)
Suggested Readings
68(3)
4 Instruction
71(30)
The Nature of Library Instruction
72(1)
Information Literacy Defined
73(3)
The Need for Information Literacy Instruction
76(1)
Types of Information Literacy Instruction
76(1)
Informal Instruction
77(1)
Formal Instruction
77(1)
Instructional Methods
77(3)
Classroom Presentations
78(4)
Course-Integrated Instruction
78(1)
One-Shot Lectures
79(1)
Classroom Pedagogy
80(2)
Instruction: Moving Theory into Practice
82(12)
Learning to Teach
83(1)
Content Considerations
84(1)
Learning Outcomes
85(2)
Online Instructional Support
87(1)
Web Guides and Course Management Systems
87(2)
Working with Massive Open Online Courses (MOOCs)
89(1)
Scheduling
90(1)
Assessing Learning
91(2)
Statistics
93(1)
Closing Thoughts
94(1)
Chapter Review Material
94(1)
References
95(2)
Suggested Readings
97(4)
5 Document Delivery
101(18)
Interlibrary Loan
102(4)
Document Delivery
106(2)
Cooperative Resource Sharing
108(1)
Other Resource Sharing Systems
108(3)
Consortial Borrowing and Delivery Services
110(1)
Preservation and Resource Sharing
111(2)
Working Space Considerations
113(1)
Legal Concerns
113(2)
Closing Thoughts
115(1)
Chapter Review Material
116(1)
References
116(1)
Suggested Readings
117(2)
6 Circulation
119(30)
Commonalities between Circulation and Reserves
120(1)
Access Control
121(1)
Characteristics of Loan Systems
122(2)
Borrowers
124(4)
Loan Control
128(4)
Search and Hold Procedures
129(1)
Overdues, Fines, and Billing
130(2)
Privacy of Loan Data
132(1)
Stack Maintenance
133(4)
Classification Systems
135(1)
Shelf-Reading
136(1)
Collection Growth and Shifting
136(1)
Public Relations
137(2)
Loan Data for Planning Purposes
139(1)
Special Aspects of Reserve Services
139(7)
E-Reserve Services
141(2)
Copyright Compliance
143(1)
Teacher and Faculty Relations
144(1)
Loaning E-Books
145(1)
Closing Thoughts
146(1)
Chapter Review Material
146(1)
References
147(1)
Suggested Readings
148(1)
7 Print Collections
149(24)
Collection Formats
151(1)
How Publishing Works
151(9)
Book Publisher Types
152(4)
Serials
156(1)
Types of Serials
157(19)
Institutional Reports
157(1)
Yearbooks and Proceedings
158(1)
Superseding Serials
158(1)
Newspapers
158(1)
Newsletters
158(1)
Magazines
158(1)
Journals
159(1)
Maps
159(1)
Paper-Based Collection Issues for Public Service Staff
160(5)
Government Information
165(1)
Archives—Special Collections
166(3)
Closing Thoughts
169(1)
Chapter Review Material
169(1)
References
170(1)
Suggested Readings
170(3)
8 Media Collections
173(18)
Audio
176(3)
Audiobooks
177(2)
Microforms
179(3)
Video
182(4)
Streaming Media
184(2)
Media Ratings and Libraries
186(2)
Closing Thoughts
188(1)
Chapter Review Material
189(1)
References
189(1)
Suggested Readings
189(2)
9 E-Resources
191(28)
Differences between e-resources and Other Resources
194(3)
e-resource Types
197(12)
Databases
197(1)
E-Books
198(3)
Streaming Media
201(2)
Web Resource Links
203(1)
Institutional Repositories
204(2)
Digitized Printed Books
206(3)
Digital Permanence
209(3)
Closing Thoughts
212(2)
Chapter Review Material
214(1)
References
214(2)
Suggested Readings
216(3)
Part III Specialized Programs And Services 219(88)
10 Variations In Programs And Services
221(36)
Programming
227(16)
Lifelong Learning
227(1)
Literacy Programs
228(1)
ESL Programs
229(1)
Story Hours
230(2)
Summer Reading Programs
232(1)
Book Discussion Programs
233(1)
One Book, One Community
234(1)
Homework Assistance
235(1)
College Access Programs
236(1)
Lectures, Concerts, and Film Showings
237(2)
Exhibitions
239(3)
Gaming
242(1)
Services
243(7)
Meeting Rooms
243(2)
Outreach
245(1)
Mobile Services
246(1)
Services to Special Populations
247(3)
Closing Thoughts
250(1)
Chapter Review Material
251(1)
References
252(2)
Suggested Readings
254(3)
11 Computer Access
257(22)
Libraries and Technology
259(1)
Public Access to Computers
260(5)
Computer Access Policies
261(4)
Government Information and Services in the Digital Age
265(8)
Digital Government Information
265(4)
E-Government Programs
269(3)
E-Government Policies
272(1)
Closing Thoughts
273(2)
Chapter Review Material
275(1)
References
276(1)
Suggested Readings
277(2)
12 Social Media And Library Programs And Services
279(28)
Defining Social Media
281(1)
Challenges to the Employment of Social Media
282(2)
Who Is Using What?
284(1)
Developing a Social Media Policy and Plan
285(2)
Policy Considerations
286(1)
Social Media in Libraries
287(9)
Facebook
288(1)
LinkedIn
289(1)
Blogs
290(1)
Twitter
291(1)
Tumblr
292(1)
Flickr
292(1)
Pinterest
293(1)
Podcasting
294(1)
YouTube
294(1)
Instagram
295(1)
Other Social Media
295(1)
Measurability: The Impact of Social Media in the Library
296(4)
Creating a Social Media Participatory Community
297(2)
Ethical and Legal Issues in Social Media Usage
299(1)
Closing Thoughts
300(1)
Chapter Review Material
301(1)
References
301(3)
Suggested Readings
304(3)
Part IV Operational Issues In Library Programs And Services 307(176)
13 Legal Aspects
309(26)
Creating Libraries
311(1)
Users and the Law
312(3)
Disruptive User Behavior
313(2)
Library Services and the Law
315(10)
Filtering the Web
316(2)
Unattended Children
318(1)
User Privacy
319(4)
RFID
323(1)
Tort Laws and Liability
323(1)
Malpractice and Librarians
324(1)
Contracts and Licenses
325(2)
Copyright
327(4)
Closing Thoughts
331(1)
Chapter Review Material
331(1)
References
331(1)
Suggested Readings
332(3)
14 Ethical Aspects
335(20)
Ethical Concepts
336(1)
Workplace Ethics and Values
337(1)
Professional Ethics
338(4)
Intellectual Freedom
342(6)
Challenges to Collection Content
342(6)
Self-Interest
348(2)
Other Potential Ethical Challenges
349(1)
Closing Thoughts
350(1)
Chapter Review Material
351(1)
References
351(1)
Suggested Readings
352(3)
15 Staffing
355(26)
Categories of Information Service Personnel
356(5)
Librarians
357(1)
Paraprofessional/Support Staff
357(3)
Other Full-Time Staff
360(1)
The Staffing Process
361(7)
Recruitment
364(1)
Selecting the Pool
364(1)
Interviewing
365(3)
Staff Development, Training, and Retention
368(3)
Retention
369(1)
Training and Development
369(2)
Performance Appraisal
371(6)
Part-Time Staff
372(1)
Students
373(1)
Volunteers
374(3)
Closing Thoughts
377(1)
Chapter Review Material
378(1)
References
378(1)
Suggested Readings
379(2)
16 Safety Aspects
381(34)
Risk Assessment and Management
383(7)
Security Assessment
384(3)
Key Control
387(1)
Opening Routines
388(1)
Closing Routines
389(1)
Disaster Preparedness Training
390(6)
Fire Protection
392(1)
Building Evacuation
393(1)
Earthquakes
394(1)
FEMA
395(1)
Technological Security
396(3)
Bugs and Other Nasty Things
399(3)
Insects
399(2)
Fungus
401(1)
Collection Safety
402(2)
Good Housekeeping and the Stacks
404(1)
People Safety
404(4)
Children and Library Safety
406(1)
Crime in the Library
406(2)
Problem Users
408(3)
Defusing Anger
408(3)
Closing Thoughts
411(1)
Chapter Review Material
412(1)
References
412(1)
Suggested Readings
413(2)
17 Assessment
415(20)
Key Concepts
416(1)
Reasons for Doing Assessment
417(2)
Tools That Aid in Assessment Efforts
419(6)
Surveys
420(1)
Interviews
420(1)
Focus Groups
420(1)
Observation
421(1)
Citation Analysis
421(1)
Transaction Log Analysis
421(1)
Logs, Diaries, and Journals
421(1)
Think-Aloud Protocol
422(1)
Standardized Assessment Instruments
422(1)
Benchmarking
423(2)
Outcomes
425(5)
Academic Libraries
426(1)
Public Libraries
426(1)
School Libraries
427(2)
Special Libraries
429(1)
Closing Thoughts
430(1)
Chapter Review Material
431(1)
References
431(1)
Suggested Readings
432(3)
18 Fiscal Concerns
435(22)
Budget Basics
437(2)
Budget Formats
439(2)
Line-Item Budgets
439(1)
Performance-Based Budgets
440(1)
Program Budgets
440(1)
Zero-Base Budgets (ZBB)
441(1)
Fund Accounting
441(2)
Garnering Budget Support
443(3)
Other Sources of Funding
446(6)
Fundraising
446(3)
Grants
449(1)
Bond Issues—Referenda
450(2)
Closing Thoughts
452(1)
Chapter Review Material
453(1)
References
453(1)
Suggested Readings
453(4)
19 Libraries As Place
457(26)
Library as Place
459(2)
Managing the Facility
461(8)
Housekeeping Matters
462(1)
Custodial Personnel
463(1)
Health., Safety, and Security
464(1)
Environmental Control
465(1)
Security Concerns
466(1)
Emergency and Disaster Management
467(1)
Wayfinding /Signage
468(1)
Deferred Maintenance
469(1)
Sustainability
470(2)
Planning for Renovation or New Space
472(2)
Moving to a New Location
474(2)
Joint-Use Facilities
476(1)
Closing Thoughts
477(1)
Chapter Review Material
478(1)
References
478(1)
Suggested Readings
479(4)
Index 483
G. Edward Evans, PhD, is a semi-retired, award-winning author and Fulbright Scholar. He holds several graduate degrees in anthropology and library and information science.

Margaret Zarnosky Saponaro, MLS, is head of collection development, University of Maryland Libraries.

Holland Christie, MLS, is the public services manager at the Flagstaff City-Coconino County Public Library where she supervises the Reference, Circulation, and Youth Services departments.

Carol Sinwell, MLIS, EdD, is dean emeritus at Northern Virginia Community College (NVCC).