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El. knyga: Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and Engagement

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  • Formatas: 212 pages
  • Išleidimo metai: 16-Oct-2019
  • Leidėjas: Libraries Unlimited Inc
  • Kalba: eng
  • ISBN-13: 9781440859533
Kitos knygos pagal šią temą:
Library Services for Online Patrons: A Manual for Facilitating Access, Learning, and EngagementDidesnis paveikslėlis
  • Formatas: 212 pages
  • Išleidimo metai: 16-Oct-2019
  • Leidėjas: Libraries Unlimited Inc
  • Kalba: eng
  • ISBN-13: 9781440859533
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This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.

Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services remotely.

Library Services for Online Patrons reaches out to patrons who are notor not alwayslocated on campus or who seldomif evervisit libraries' physical facilities and who may not be aware of or able to equitably use library services. The authors focus on ways to organize library resources using principles of design and to cater library services to the specific needs of online students, faculty, and community members. They also address how to effectively target marketing to the online population and how to collaborate with campus and community stakeholders who work directly with them.

Recenzijos

A strong addition for any academic libraries starting to offer distance learning support services. * Library Journal * Because of the broad focus, Library Services for Online Patrons covers the basics of many public service functions or areas (e.g., online reference, service design). This broad focus and practical bent results in a manual that would be most helpful for those with less experience in these areas. However, because of the inclusion of case studies and templates, even experienced online service providers should still find the book of value. Library Services for Online Patrons is recommended for everyone interested in improving the online library services they provide. * The Library Quarterly *

Daugiau informacijos

This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing.
Introduction xi
Chapter One Taking Stock of Your Library
1(18)
Stefanie Buck
Introduction
1(1)
Guiding Documents
2(1)
Read the Standards!
2(1)
Strategic Plans
3(1)
Know the Accreditation Requirements for Your Institution
3(1)
Who Are You?
3(2)
Understand Your Position
3(1)
Get to Know Your Department and Colleagues
4(1)
Take Stock of Your Own Skillset
4(1)
Policies and Procedures
5(1)
Learn the Policies: Library and Institution
5(1)
Stakeholders and Partners
6(2)
What Data Is Already Available to You?
7(1)
CASE STUDY: Developing a Needs Assessment Survey for Online Users
8(3)
Get to Know Your Instructors
11(2)
CASE STUDY: Assessing Faculty Use of Library Services and Resources in the Learning Management System
11(2)
Marketing
13(1)
The Curriculum
13(1)
Program Goals
14(1)
Information Literacy Instruction
14(1)
Collections and Resources
14(5)
Tools and Technology
15(2)
Conclusion
17(2)
Chapter Two Learn about Your Patrons and Set Goals to Serve Them
19(12)
Jodie E. Pitts
Introduction
19(1)
Learn about Your Patrons
19(5)
User-Centeredness
19(2)
Needs Analysis
21(3)
Evidence-Based Decision Making
24(1)
Setting Goals to Serve Online Patrons
25(3)
SMART Goals
25(1)
Technical Considerations
26(1)
Short-Term versus Long-Term Goals for Online Patrons
27(1)
CASE STUDY: The One UWl Library
28(2)
Conclusion
30(1)
Chapter Three Inclusive Design
31(42)
Joelle E. Pitts
Introduction
31(1)
Principles of Universal Design
32(2)
Universal Design for Online Library Patrons
34(6)
Standards and Checklists
38(1)
Universal Design for Learning
39(1)
CASE STUDY; Practical Techniques for Teaching Online in a UDL-Friendly Way
40(3)
The UD Paradox
43(1)
Inclusive Practices
43(2)
CASE STUDY: Using Microsoft Office's Accessibility Checker
44(1)
One Size Doesn't Fit All
45(2)
Chapter Four Reference for Online Patrons
47(1)
Jason M. Coleman
Introduction
47(1)
Guiding Principles
48(5)
American Library Association Guidelines
48(1)
Best Practices
48(5)
Building Your Service Portfolio
53(1)
CASE STUDY: Virtual Consultations
54(5)
Connecting Patrons to Reference Personnel
56(3)
CASE STUDY: A Model for Engaging Students with Online Research Consultations
59(4)
Embedding Help at the Point of Need
61(2)
CASE STUDY' Bringing the Library to the Students with LibGuides LTl Integration
63(4)
CASE STUDY: Supporting Online Users with a Frequently Asked Questions Knowledge Base
67(6)
Champion Your Services and Your Employees
71(2)
Chapter Five Instruction for Online Patrons
73(26)
Natalie Haber
Introduction
73(1)
Instructional Design
73(1)
Learning Outcomes and Backward Design
74(1)
ADDIE
74(2)
CASE STUDY Developing Synchronous Library Instruction for Online Nursing Courses
76(3)
Doing Good Assessment
79(4)
Assessment Techniques in the Online Environment
80(1)
Assessment Planning
81(2)
Finding Lesson Plans and Learning Objects
83(1)
CASE STUDY A Collaborative Model for Online Instructional Design
83(3)
Scaffolding Online Library Instruction
86(1)
Strategies for Scaffolding
86(1)
CASE STUDY: Personal Librarians for Online Learners
87(2)
Some Tips for Designing Content
89(1)
Graphic Design and Text
89(1)
Chunking
89(1)
Active Learning and Motivation
90(1)
CASE STUDY: Engaging Students during Synchronous Library Instruction
90(3)
Best Practices for Creating Videos
92(1)
Some Tools to Consider
93(1)
Screencasting
93(1)
Animated Tutorials
93(1)
Interactive Tutorials
94(1)
CASE STUDY: Creating Free Online Branching Games with PowerPoint Skills
94(2)
Technological Considerations
96(1)
Conclusion
97(2)
Chapter Six Embedded Librarianship
99(10)
Elaine Sullo
Introduction
99(1)
What Is Embedded Librarianship?
99(1)
Models of Embedded Librarianship
100(1)
Time Commitment
101(1)
The Practicalities of Providing Embedded Librarian Services
102(2)
CASE STUDY: A Model of Integrated Learning
104(2)
Impact on Student Learning
106(1)
Conclusion
107(2)
Chapter Seven Relationship Building
109(22)
Karla Aleman
Introduction
109(1)
Reasons for Building Relationships
109(1)
Mission, Vision, and Goals
110(1)
User Experience
111(1)
Connecting with Partners
111(2)
Possible Associates
111(2)
CASE STUDY: A Train-the-Trainer Course for Faculty Instructors
113(4)
Approaching a Potential Partner
116(1)
CASE STUDY: "Wait, There's a Distance Learning Librarian?"
117(2)
Planning a Partnership
119(1)
CASE STUDY: We're All Better Together: Cross-Campus Collaborations to Support Online Students
119(5)
Goals and Relationship Types
122(2)
CASE STUDY: Teaming Up to Support Online Patrons
124(4)
Formalizing the Partnership
126(2)
Conclusion
128(3)
Marks of a Good Relationship
128(3)
Chapter Eight Marketing Services for Online Users
131(12)
Laura Bonella
Introduction
131(1)
Assess Availability
131(1)
Determine Baseline Knowledge
132(1)
Creating a Survey
132(1)
CASE STUDY: Surveying Our Distance Users
133(3)
Acting on Survey Results
136(3)
Creating New Marketing Materials
136(2)
Distributing Marketing Materials
138(1)
Creating New Services
138(1)
Assessing Marketing
139(1)
CASE STUDY: It's What Happens after Failure That Counts
140(2)
Be Persistent
142(1)
Chapter Nine Advocating for Your Online Users
143(20)
Laura Bonella
Introduction
143(1)
Planning for Change
143(1)
Access to Electronic Collections
144(3)
Licensing
144(2)
Connecting
146(1)
CASE STUDY: Providing Technical Support to Online Patrons
147(3)
Discoverability
150(1)
Access to Physical Collections
150(1)
Delivering Electronically
150(1)
Delivering Physically
150(1)
CASE STUDY: .Service Excellence: Free Return Shipping for All Patrons Who Are Off Campus
151(3)
Access to Services
154(1)
Reference and Research Consultation Services
154(1)
Instruction
154(1)
Programs
154(1)
Marketing and Outreach
155(1)
Sustaining Success
155(8)
Continuously Explore User Needs
155(1)
Keep Up with Online Technology
156(7)
Chapter Ten Online Access to Public Library Services
163(8)
Adam Wathen
Discovery
163(3)
Content
166(2)
Programming and Outreach
168(3)
Conclusion 171(4)
Appendix: Additional Resources 175(4)
Glossary 179(2)
References 181(6)
About the Editors and Contributors 187(4)
Index 191
Joelle Pitts is instructional design librarian and Hobrock Distinguished Associate Professor at Kansas State University Libraries. Jason Coleman is head of the Library User Services Department and associate professor at Kansas State University Libraries. Laura Bonella is academic services librarian and associate professor at Kansas State University Libraries. Adam Wathen is the associate director for system-wide services at Johnson County Library in Overland Park, KS.
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