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Loose Leaf for Communicating at Work 13th ed. [Loose-leaf]

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  • Formatas: Loose-leaf, 512 pages, weight: 789 g, Illustrations
  • Išleidimo metai: 27-Jan-2022
  • Leidėjas: OM Books International
  • ISBN-10: 1265053421
  • ISBN-13: 9781265053420
Kitos knygos pagal šią temą:
  • Formatas: Loose-leaf, 512 pages, weight: 789 g, Illustrations
  • Išleidimo metai: 27-Jan-2022
  • Leidėjas: OM Books International
  • ISBN-10: 1265053421
  • ISBN-13: 9781265053420
Kitos knygos pagal šią temą:
"Communicating at Work provides students with strategies that are rooted in current research and real-world best practices. With Communicating at Work, students will gain the tools they need to make informed and ethical decisions in face-to-face and virtual environments and to master practical skills and competencies necessary for succeeding and maintaining balance in today's business world"--

In a time of great upheaval for traditional workspaces around the globe, Communicating at Work: Strategies for Success in Business and the Professions reminds students that practical communication skills and competencies endure and remain essential to finding success in the business world. The thirteenth edition of this well-respected title provides current research and real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, and enhance their business speaking and writing skills. 

With Connect for Business Communication, students will have access to a suite of assessments and presentation tools to help them become successful and confident communicators in the workplace, including:

-Video Capture powered by GoReact™ is the best way to give feedback on student presentations. It makes assigning and providing personalized feedback easy and it helps improve student outcomes and confidence.
-SmartBook 2.0 provides a personalized and adaptive learning experience for students, while highlighting the most impactful communication concepts the learner needs to study at that time. 
-Application-Based Activities are highly interactive, automatically graded, learn-by-doing exercises that provide students a safe space to apply their problem-solving skills to real-world scenarios.
-Writing Assignments offer faculty the ability to assign a full range of writing assignments to students (both manual-scoring and auto-scoring) with just-in-time feedback.
Part One Basics of Business and Professional Communication Strategic Case: Sundown Bakery
2(64)
1 Communicating at Work
4(28)
Communication and Career Success
5(2)
The Nature of Communication
7(6)
Communication Principles
7(2)
Basics of the Communication Model
9(1)
Communication Channels
10(3)
Communicating in and beyond Organizations
13(11)
Formal Communication Networks
13(5)
Informal Communication Networks
18(1)
Personal Networking
19(5)
Ethical Dimensions of Communication
24(3)
Master the
Chapter
27(1)
Review Points
27(1)
Key Terms
27(1)
Activities
27(2)
References
29(3)
2 Communication, Culture, and Work
32(34)
The Nature of Culture
34(3)
Communication in a Diverse Society
37(9)
Race and Ethnicity
38(1)
Social Class
39(1)
Generational Differences
40(2)
Regional Differences
42(1)
Disabilities
43(1)
Sex and Gender
44(1)
Military Veterans
45(1)
Cultural Differences in International Business
46(7)
Customs and Behavior
46(4)
Fundamental Dimensions of Cultural Diversity
50(3)
Diversity and Ethical Issues
53(3)
Legal Protections
54(1)
Responding to Ethical Challenges
54(2)
Communicating across Diversity
56(3)
Become Culturally Literate
56(1)
Develop Constructive Attitudes
57(1)
Adapt Your Behavior
58(1)
Master the
Chapter
59(1)
Review Points
59(1)
Key Terms
59(1)
Activities
59(2)
References
61(5)
Part Two Personal Skills Strategic Case: Omnicom Marketing
66(144)
3 Listening
68(20)
Listening at Work
69(3)
The Importance of Listening
69(1)
Assumptions about Listening
70(2)
Barriers to Effective Listening
72(3)
Environmental Barriers
72(1)
Physiological Barriers
73(1)
Psychological Barriers
73(2)
Listening Styles
75(1)
Relational Listening
75(1)
Analytical Listening
75(1)
Task-Oriented Listening
76(1)
Critical Listening
76(1)
Listening More Effectively
76(7)
Listening to Understand
77(4)
Listening to Evaluate
81(2)
Master the
Chapter
83(1)
Review Points
83(1)
Key Terms
83(1)
Activities
84(1)
References
85(3)
4 Verbal and Nonverbal Messages
88(36)
Verbal Messages
90(12)
Clarity and Ambiguity
90(5)
Inflammatory Language
95(2)
Language and Identity Management
97(2)
Feminine and Masculine Language Use
99(3)
Nonverbal Communication
102(14)
Characteristics of Nonverbal Communication
102(2)
Types of Nonverbal Communication
104(9)
Improving Nonverbal Effectiveness
113(3)
Master the
Chapter
116(1)
Review Points
116(1)
Key Terms
116(1)
Activities
116(4)
References
120(4)
5 Interpersonal Skills and Success
124(38)
Interpersonal Skills and Success
125(3)
Building Positive Relationships
125(1)
Affirming Dignity
126(1)
Enhancing Organizational Climate
127(1)
Sharing Feedback
128(9)
Giving Praise
128(2)
Raising Difficult Issues
130(3)
Offering and Responding to Criticism
133(4)
Dealing with Difficult People and Situations
137(7)
Incivility
138(1)
Workplace Bullying
139(3)
Sexual Harassment
142(2)
Problematic Communication
144(1)
Managing Conflict
144(10)
Causes of Conflict
145(1)
Approaches to Conflict
146(3)
Handling Conflicts Constructively
149(5)
Master the
Chapter
154(1)
Review Points
154(1)
Key Terms
155(1)
Activities
155(2)
References
157(5)
6 Principles of Interviewing
162(48)
Types of Interviews
164(29)
The Information-Gathering Interview
164(1)
The Career Research Interview
165(4)
The Employment Interview
169(21)
The Performance Appraisal Interview
190(3)
Interviewing Strategies
193(9)
Planning the Interview
193(5)
Conducting the Interview
198(4)
The Ethics of Interviewing
202(2)
Obligations of the Interviewer
202(1)
Obligations of the Respondent
203(1)
Master the
Chapter
204(1)
Review Points
204(1)
Key Terms
204(1)
Activities
205(2)
References
207(3)
Part Three Working in Groups Strategic Case: Museum of Springfield
210(64)
7 Leading and Working in Teams
212(30)
The Nature of Teams
214(5)
Characteristics of Workgroups
214(2)
What Makes a Group a Team?
216(1)
Virtual Teams
217(2)
Leadership and Influence in Teams
219(6)
Perspectives on Leadership
219(2)
Leader-Member Exchange
221(1)
Becoming a Leader
222(1)
Power and Influence of Members
223(2)
Effective Communication in Teams
225(11)
Fill Functional Roles
226(1)
Recognize Both Team and Personal Goals
227(4)
Promote Desirable Norms
231(2)
Promote an Optimal Level of Cohesiveness
233(2)
Avoid Excessive Conformity
235(1)
Master the
Chapter
236(1)
Review Points
236(1)
Key Terms
237(1)
Activities
237(1)
References
238(4)
8 Effective Meetings
242(32)
Types of Meetings
243(4)
Information-Sharing Meetings
244(1)
Problem-Solving and Decision-Making Meetings
245(1)
Ritual Activities
246(1)
Virtual Meetings
247(5)
Conference Calls
247(2)
Web Conferences
249(1)
Video Conferences
249(1)
Collaborative Technologies
250(2)
Planning a Meeting
252(5)
When to Hold a Meeting
252(2)
Setting an Agenda
254(3)
Pre-Meeting Work
257(1)
Conducting the Meeting
257(10)
Setting the Tone
257(1)
Conducting Business
258(6)
Concluding the Meeting
264(1)
Following Up the Meeting
265(2)
Master the
Chapter
267(1)
Review Points
267(1)
Key Terms
268(1)
Activities
268(1)
References
269(5)
Part Four Making Effective Presentations Strategic Case: Fresh Air Sports
274(133)
9 Types of Business Presentations and Their Audiences
276(24)
Common Business Presentations
277(14)
Presentations to Inform and Instruct
278(6)
Presentations to Persuade
284(3)
Presentations for Special Occasions
287(4)
Common Audiences for Business Presentations
291(4)
Internal Audiences
292(1)
External Audiences
292(3)
Master the
Chapter
295(1)
Review Points
295(1)
Key Terms
296(1)
Activities
296(1)
References
297(3)
10 Developing and Organizing the Presentation
300(40)
Analyzing the Situation
302(9)
Analyzing the Occasion
302(2)
Analyzing the Audience
304(3)
Analyzing Yourself as the Speaker
307(2)
Analyzing Your Group
309(2)
Setting Specific Goals and Developing a Thesis
311(3)
Setting Specific Goals
311(2)
Developing a Thesis
313(1)
Organizing the Body
314(12)
Brainstorming and Research
314(2)
Identifying Main Points and Subpoints
316(1)
Rules for Main Points
316(3)
Choosing the Best Organizational Pattern
319(7)
Developing Introductions, Conclusions, and Transitions
326(9)
Functions of Introductions
326(2)
Types of Opening Statements
328(2)
Functions of Conclusions
330(1)
Types of Closing Statements
331(1)
Functions of Transitions
332(1)
Characteristics of Effective Transitions
333(2)
Master the
Chapter
335(1)
Review Points
335(1)
Key Terms
335(1)
Activities
336(2)
References
338(2)
11 Supporting the Presentation
340(40)
Functions of Supporting Material
341(2)
Clarity
342(1)
Interest
343(1)
Proof
343(1)
Verbal Support
343(8)
Definitions
344(1)
Examples
345(1)
Stories
346(2)
Statistics
348(1)
Comparisons
349(2)
Quotations
351(1)
Persuasive Support
351(6)
Maximize Your Credibility
352(1)
Use Logical Reasoning
353(1)
Use Psychological Appeals
354(3)
Visual Support
357(14)
Types of Visual Support
358(7)
Display Media
365(4)
Guidelines for Using Visual Aids
369(2)
Using Support Ethically
371(3)
Cite Your Sources
371(1)
Strive to Be Inclusive
372(1)
Use Sources Responsibly
373(1)
Master the
Chapter
374(1)
Review Points
374(1)
Key Terms
374(1)
Activities
375(1)
References
376(4)
12 Delivering the Presentation
380(27)
Delivery Styles
381(4)
Manuscript Presentations
381(1)
Memorized Presentations
382(1)
Extemporaneous Presentations
383(1)
Impromptu Presentations
384(1)
Building Your Confidence
385(5)
Accept a Moderate Amount of Nervousness
385(1)
Focus on the Positive
386(1)
Draw from Negative Experiences
387(1)
Seek Opportunities to Speak
387(1)
Rehearse Your Presentation
387(1)
Assess Your Delivery with Technology
388(2)
Guidelines for Delivery
390(7)
Visual Elements
390(2)
Verbal Elements
392(3)
Vocal Elements
395(2)
Managing Questions and Feedback
397(5)
When to Answer Questions
397(2)
How to Manage Questions
399(2)
Seeking Feedback
401(1)
Master the
Chapter
402(1)
Review Points
402(1)
Key Terms
402(1)
Activities
403(2)
References
405(2)
Appendix I Interviewing Materials 407(11)
Appendix II Business Writing 418(26)
Appendix III Problem-Solving Communication 444(6)
Appendix IV Sample Presentations 450(13)
Appendix V Crisis Communication 463(4)
Glossary 467(7)
Index 474