Preface |
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Key |
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xv | |
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Table of Statutory Instruments |
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xvi | |
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Table of European Legislation |
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xxv | |
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xxix | |
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2 | (13) |
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2 | (1) |
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3 | (1) |
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4 | (1) |
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4 | (2) |
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6 | (2) |
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8 | (7) |
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Notice -- standard form or unsigned documents |
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15 | (19) |
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15 | (1) |
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16 | (1) |
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Notice -- when required/of what? |
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16 | (2) |
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18 | (4) |
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22 | (1) |
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The content of the clause -- unreasonable and unusual clauses |
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23 | (8) |
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31 | (2) |
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The basic test -- a fuller version? |
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33 | (1) |
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Course of dealing and trade practice |
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34 | (13) |
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34 | (3) |
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The application of the test |
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37 | (5) |
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42 | (1) |
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Notice and the `red hand rule' |
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43 | (1) |
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Relevance of failure to incorporate but for past transactions |
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44 | (1) |
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Changes to standard terms |
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44 | (3) |
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47 | (21) |
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47 | (10) |
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Approach to exemption clauses -- trends |
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57 | (2) |
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The impact of legislation -- drafting |
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59 | (5) |
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The impact of legislation -- construction and more broadly |
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64 | (3) |
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67 | (1) |
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68 | (38) |
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Strict construction, contra proferentem |
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68 | (5) |
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73 | (3) |
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76 | (18) |
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94 | (2) |
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96 | (10) |
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Particular clauses, phrases |
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106 | (35) |
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`Entire' or `whole' agreement clauses |
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106 | (16) |
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122 | (4) |
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Wilful misconduct, default, neglect |
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126 | (3) |
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129 | (2) |
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131 | (10) |
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3 The Unfair Contract Terms Act 1977 |
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141 | (27) |
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141 | (2) |
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143 | (2) |
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145 | (6) |
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Excluded contracts or terms |
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151 | (10) |
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UCTA, section 13 -- Terms or notices controlled |
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161 | (7) |
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168 | (8) |
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168 | (1) |
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169 | (2) |
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Requirement of reasonableness |
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171 | (1) |
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Terms and notices excluding or restricting liability |
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172 | (1) |
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Excluding or restricting the obligation or duty |
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172 | (1) |
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Voluntary acceptance of risk (`volenti') |
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173 | (1) |
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174 | (2) |
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Dealing on the other party's written standard terms -- UCTA, section 3 |
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176 | (27) |
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176 | (1) |
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`Written standard terms of business' |
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177 | (12) |
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Excluding or restricting liability for breach -- section 3(2) (a) |
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189 | (2) |
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Claiming to render a substantially different performance or no performance -- section 3(2) (b) |
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191 | (12) |
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Goods -- UCTA, sections 6 and 7 |
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203 | (8) |
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203 | (2) |
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The requirement of reasonableness |
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205 | (1) |
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Excluding or restricting liability |
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205 | (1) |
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Excluding or restricting the relevant obligation or duty |
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206 | (5) |
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Second contracts -- UCTA, section 10 |
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211 | (4) |
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211 | (1) |
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211 | (2) |
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213 | (1) |
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Defining obligations/performance |
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214 | (1) |
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215 | (1) |
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The requirement of reasonableness -- section 11 |
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215 | (45) |
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215 | (3) |
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218 | (2) |
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220 | (2) |
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222 | (4) |
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The time frame for the assessment -- looking at the whole clause |
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226 | (2) |
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228 | (3) |
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231 | (4) |
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Inequality of bargaining power |
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235 | (3) |
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Availability of alternatives |
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238 | (2) |
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240 | (3) |
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243 | (4) |
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Settlement of past claims |
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247 | (1) |
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Conditions placed on claims |
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248 | (2) |
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250 | (1) |
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Customer's detailed specifications |
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251 | (1) |
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Difficult/dangerous tasks |
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252 | (1) |
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253 | (7) |
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4 Unfair terms in consumer contracts |
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Introduction -- the Consumer Rights Act 2015 |
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260 | (7) |
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261 | (1) |
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262 | (1) |
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Background to the implementation of the CRA |
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263 | (1) |
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263 | (3) |
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Comparisons with the Unfair Contract Terms Act 1977 |
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266 | (1) |
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`Consumer contract' and excluded contracts and terms |
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267 | (26) |
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267 | (1) |
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Exclusion of contracts entirely from CRA, Part 2 |
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268 | (1) |
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Contract terms and notices which are not subject to assessment for fairness |
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268 | (2) |
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Disapplication of rules to mandatory terms and notices -- Exclusion of terms from Part 2 of the CRA |
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270 | (9) |
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279 | (14) |
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293 | (31) |
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295 | (29) |
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Transparent (plain and intelligible language which is legible) and `prominent' |
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324 | (11) |
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325 | (1) |
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Transparency and accessibility |
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326 | (1) |
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326 | (3) |
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329 | (2) |
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Prominent and the `average consumer' |
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331 | (2) |
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333 | (2) |
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335 | (2) |
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335 | (2) |
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337 | (1) |
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338 | (132) |
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Background to the assessment |
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338 | (5) |
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343 | (29) |
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372 | (5) |
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377 | (1) |
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377 | (1) |
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Signed statements/declarations |
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378 | (2) |
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The burden of proof and the duty of a court to consider the fairness of a term |
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380 | (1) |
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380 | (1) |
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381 | (2) |
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CRA, Sch 2, Part 1, para 1 (1999 Regulations, Sch 2, para 1(a)): Exclusion and limitation clauses -- exclusion of liability for death and personal injury |
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383 | (20) |
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CRA, Sch 2, Part 1, para 3 (1999 Regulations, Sch 2, para 1(c)): Binding consumers while allowing the trader to provide no service |
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403 | (2) |
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CRA, Sch 2, Part 1, para 4 (1999 Regulations, Sch 2, para 1(d)): Retention of prepayments on consumer cancellation |
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405 | (4) |
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CRA, Sch 2, Part 1, para 5 (1999 Regulations, none: Disproportionate termination fees and requiring consumer to pay for services not supplied) |
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409 | (2) |
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CRA, Sch 2, Part 1, para 6 (1999 Regulations, Sch 2, para 1(e)): Disproportionate financial sanctions |
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411 | (1) |
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CRA, Sch 2, Part 1, para 7 (1999 Regulations, Sch 2, para 1(f)): unequal cancellation rights and cancellation without refund |
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412 | (5) |
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CRA, Sch 2, Part 1, para 8 (1999 Regulations, Sch 2, para 1(g)): Trader's right to cancel without a refund |
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417 | (2) |
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CRA, Sch 2, Part 1, para 9 (1999 Regulations, Sch 2, para 1(h)): Excessive notice periods for consumer cancellation |
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419 | (2) |
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CRA, Sch 2, Part 1, para 10 (1999 Regulations, Sch 2, para 1(i)): Binding consumers to hidden terms |
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421 | (3) |
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CRA, Sch 2, Part 1, para 11 (1999 Regulations, Sch 2, para 1(j)): Trader's right to vary terms generally |
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424 | (2) |
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CRA, Sch 2, Part 1, para 12 (1999 Regulations, Sch 2, para none) and CRA, Sch 2, Part 1, para 13 (1999 Regulations, Sch 2, para 1 (k)): Right of a trader to determine or change what is supplied |
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426 | (3) |
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CRA, Sch 2, Part 1, para 14 (1999 Regulations, para none): and CRA, Sch 2, Part 1, para 15 (1999 Regulations, Sch 2, para 1(1)): Price variation clauses |
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429 | (4) |
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CRA, Sch 2, Part 1, para 16 (1999 Regulations, Sch 2, para 1(m)): Trader's right of final decision |
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433 | (2) |
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CRA, Sch 2, para 17 (1999 Regulations, Sch 2, para 1 (n)): Entire agreement and formality clauses |
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435 | (5) |
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440 | (1) |
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CRA, Sch 2, para 18 (1999 Regulations, Sch 2, para 1(o)): Binding consumers where the trader defaults |
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441 | (2) |
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CRA, Sch 2, Part 1, para 19 (1999 Regulations, Sch 2, para 1(p)): Trader's right to assign without consent |
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443 | (1) |
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1999 Regulations, Sch 2, para 20 (CRA, Sch 2, para 1(q): Restrict the remedies available to a consumer |
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443 | (6) |
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Appendix 1 Unfair terms provisions |
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449 | (10) |
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Appendix 2 Indicative list of unfair terms |
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459 | (11) |
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5 Exemption clauses and third parties |
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470 | (6) |
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470 | (2) |
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472 | (1) |
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Circumstances when rights of third party arise |
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472 | (2) |
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Identification of the third party |
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474 | (1) |
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Right to enforce terms subject to the provisions of the contact |
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474 | (1) |
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Third party can have benefit of exclusion or limitation |
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474 | (1) |
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Limitations on the contracting affecting rights of a third party |
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475 | (1) |
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Remedies available to the third party |
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475 | (1) |
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Protection of an exemption clause for a third party (whether a third party can have the benefit of an exemption clause) |
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476 | (14) |
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476 | (3) |
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479 | (3) |
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482 | (2) |
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Negativing or limiting the duty of care |
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484 | (2) |
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486 | (1) |
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487 | (1) |
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488 | (1) |
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Contracts (Rights of Third Parties) Act 1999 |
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488 | (2) |
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Third parties and the burden of a clause |
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490 | (1) |
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Defences and exemption clauses used against a third party claiming a benefit under the act |
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491 | (5) |
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Application of Unfair Contract Terms Act 1977 |
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492 | (1) |
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Application of Unfair Contract Terms Act, section 3 |
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492 | (1) |
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Application of Unfair Contract Terms Act, section 2 |
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492 | (4) |
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6 Misrepresentation and exemptions |
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496 | (1) |
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497 | (2) |
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499 | (9) |
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Clauses denying the requirements for a misrepresentation |
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500 | (7) |
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Clauses denying representation by agent |
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507 | (1) |
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Misrepresentation Act 1967, section 3 |
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508 | (5) |
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510 | (3) |
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The Consumer Rights Act 2015 |
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513 | (3) |
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7 Exemptions and fiduciary dudes |
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516 | (1) |
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The efficacy of exemption clauses |
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517 | (4) |
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Introduction of exemption as a breach of fiduciary duty |
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521 | (1) |
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522 | (7) |
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522 | (2) |
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524 | (2) |
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526 | (1) |
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Honesty -- an subjective or objective standard? |
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527 | (1) |
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528 | (1) |
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The Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015 |
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529 | (6) |
Index |
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535 | |