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El. knyga: macOS Support Essentials 11 - Apple Pro Training Series: Supporting and Troubleshooting macOS Big Sur

5.00/5 (2 ratings by Goodreads)

Arek Dreyer, Adam Karneboge

Formatas: 992 pages
Serija: Apple Pro Training
Išleidimo metai: 08-Mar-2021
Leidėjas: Peachpit Press Publications
Kalba: eng
ISBN-13: 9780137345878

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Formatas: 992 pages
Serija: Apple Pro Training
Išleidimo metai: 08-Mar-2021
Leidėjas: Peachpit Press Publications
Kalba: eng
ISBN-13: 9780137345878

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macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur. This is the only Apple Pro Training Series book that covers Big Sur. Students will find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service. Focused lessons take students step by step through practical, real-world tasks, and authoritative explanations of underlying technologies, troubleshooting, system administration, and much more are provided. 

The Apple-Certified Way to Learn

macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Big Sur. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service.

This book covers updated system utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV).

This book includes the following content:

Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
Focused lessons that take you step by step through practical, real-world tasks
A Web Edition that provides the full text of the book online

The Apple Pro Training Series is Apple’s official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.

About This Guide

Installation and Configuration

Lesson 1 Introduction to macOS

(12)

Reference 1.1 macOS Big Sur 11

(1)

Reference 1.2 What's New in macOS Big Sur

(7)

Reference 1.3 Use macOS Help

(2)

Reference 1.4 Review macOS History

(2)

Lesson 2 Update, Upgrade, or Reinstall macOS

(30)

Reference 2.1 macOS Installation Methods

(2)

Reference 2.2 Prepare to Upgrade or Reinstall macOS

(8)

Reference 2.3 Upgrade or Install macOS

(2)

Reference 2.4 Troubleshoot Installation Issues

(18)

Exercise 2.1 Prepare a Mac for Upgrade

(5)

Exercise 2.2 Upgrade to macOS Big Sur

(5)

Exercise 2.3 Erase a Mac and Install macOS Big Sur

(4)

Exercise 2.4 Verify That macOS Is Installed Correctly

(2)

Lesson 3 Set Up and Configure macOS

(52)

Reference 3.1 Configure a Mac with a New Installation of macOS Big Sur

(11)

Reference 3.2 Manage System Settings

(41)

Exercise 3.1 Configure a Mac for Exercises

(4)

Exercise 3.2 Configure System Preferences

(9)

Exercise 3.3 Download Student Materials

(3)

Exercise 3.4 Install a Configuration Profile

(4)

Exercise 3.5 Examine System Information

(4)

Lesson 4 Use the Command-Line Interface

(32)

Reference 4.1 CLI Basics

(9)

Reference 4.2 CLI Navigation

106

(3)

Reference 4.3 Manipulate Files in the CLI

109

(3)

Reference 4.4 Manage macOS from the CLI

112

(1)

Reference 4.5 Command-Line Tips and Tricks

113

(16)

Exercise 4.1 Command-Line Navigation

115

(4)

Exercise 4.2 Manage Files and Folders with Commands

119

(10)

Lesson 5 Use macOS Recovery

129

(32)

Reference 5.1 Start Up from macOS Recovery

130

(5)

Reference 5.2 Use macOS Recovery

135

(1)

Reference 5.3 Secure Startup

136

(10)

Reference 5.4 Create a Bootable Installer for macOS

146

(15)

Exercise 5.1 Use macOS Recovery

147

(6)

Exercise 5.2 Create a macOS Install Disk

153

(8)

Lesson 6 Update macOS

161

(20)

Reference 6.1 Automatic Software Updates

161

(12)

Reference 6.2 Use MDM to Install macOS Updates

173

(1)

Reference 6.3 Examine Installation History

173

(8)

Exercise 6.1 Use Automatic Software Update

174

(7)

User Accounts

Lesson 7 Manage User Accounts

181

(48)

Reference 7.1 User Accounts

181

(9)

Reference 7.2 Configure User Accounts

190

(4)

Reference 7.3 Restrict Local User Access with Screen Time

194

(8)

Reference 7.4 Configure Login and Fast User Switching

202

(27)

Exercise 7.1 Create a Standard User Account

210

(9)

Exercise 7.2 Manage a User Account Using Screen Time

219

(10)

Lesson 8 Manage User Home Folders

229

(24)

Reference 8.1 User Home Folders

229

(8)

Reference 8.2 Delete User Accounts and Preserve Their Home Folder Contents

237

(1)

Reference 8.3 Migrate and Restore Home Folders

238

(15)

Exercise 8.1 Restore a Deleted User Account

243

(10)

Lesson 9 Manage Security and Privacy

253

(58)

Reference 9.1 Password Security

253

(3)

Reference 9.2 Manage Secrets in Keychains

256

(6)

Reference 9.3 Use iCloud Keychain

262

(2)

Reference 9.4 Manage Systemwide Security

264

(3)

Reference 9.5 Manage User Privacy

267

(11)

Reference 9.6 Use Find My

278

(9)

Reference 9.7 Protect Your Mac with Activation Lock

287

(2)

Reference 9.8 Approve Legacy System Extensions

289

(2)

Reference 9.9 Approve System Extensions

291

(2)

Reference 9.10 Lock Your Screen

293

(18)

Exercise 9.1 Manage Keychains

295

(10)

Exercise 9.2 Allow Apps to Access Your Data

305

(6)

Lesson 10 Manage Password Changes

311

(28)

Reference 10.1 Change Known Passwords

311

(2)

Reference 10.2 Reset Lost Passwords

313

(6)

Reference 10.3 Manage User Keychains

319

(20)

Exercise 10.1 Reset Account Passwords in macOS Recovery

323

(3)

Exercise 10.2 Reset Account Passwords

326

(3)

Exercise 10.3 Observe Automatic Login Keychain Creation

329

(10)

File Systems

Lesson 11 Manage File Systems and Storage

339

(42)

Reference 11.1 File Systems

340

(13)

Reference 11.2 Mount, Unmount, and Eject Disks

353

(3)

Reference 11.3 Inspect File-System Components

356

(4)

Reference 11.4 Manage File Systems

360

(4)

Reference 11.5 Troubleshoot File Systems

364

(17)

Exercise 11.1 View Disk and Volume Information

369

(6)

Exercise 11.2 Erase a Storage Device

375

(3)

Exercise 11.3 Repair Volumes in Recovery Mode

378

(3)

Lesson 12 Manage FileVault

381

(12)

Reference 12.1 FileVault Introduction

381

(3)

Reference 12.2 Turn On FileVault

384

(9)

Exercise 12.1 Restart a File Vault-Protected Mac

388

(2)

Exercise 12.2 Use a FileVault Recovery Key

390

(3)

Lesson 13 Manage Permissions and Sharing

393

(28)

Reference 13.1 File-System Permissions

393

(7)

Reference 13.2 Examine Permissions for Sharing

400

(5)

Reference 13.3 Manage Permissions

405

(16)

Exercise 13.1 Create Items with Default Permissions

410

(6)

Exercise 13.2 Test Permissions Changes

416

(5)

Lesson 14 Use Hidden Items, Shortcuts, and File Archives

421

(22)

Reference 14.1 Examine Hidden Items

421

(4)

Reference 14.2 Examine Packages

425

(2)

Reference 14.3 Use File-System Shortcuts

427

(5)

Reference 14.4 Use File Archives

432

(11)

Exercise 14.1 Navigate Hidden Items

437

(6)

Data Management

Lesson 15 Manage System Resources

443

(20)

Reference 15.1 macOS File Resources

443

(7)

Reference 15.2 System Integrity Protection

450

(2)

Reference 15.3 Manage Font Resources

452

(11)

Exercise 15.1 Manage Font Resources

453

(10)

Lesson 16 Use Metadata, Siri, and Spotlight

463

(30)

Reference 16.1 File-System Metadata

463

(7)

Reference 16.2 Siri and Spotlight

470

(23)

Exercise 16.1 Examine File Metadata

487

(6)

Lesson 17 Manage Time Machine

493

(30)

Reference 17.1 About Time Machine

493

(3)

Reference 17.2 Configure Time Machine

496

(10)

Reference 17.3 Restore Files

506

(17)

Exercise 17.1 Configure Time Machine

511

(5)

Exercise 17.2 Restore Using Time Machine

516

(7)

Apps and Processes

Lesson 18 Install Apps

523

(42)

Reference 18.1 The App Store

523

(12)

Reference 18.2 App Security

535

(7)

Reference 18.3 Install Apps Using Software Packages and Drag-and-Drop

542

(4)

Reference 18.4 Remove Installed Software

546

(19)

Exercise 18.1 Install an App from the App Store

546

(6)

Exercise 18.2 Use an Installer Package

552

(3)

Exercise 18.3 Drag and Drop to Install an App

555

(7)

Exercise 18.4 Remove Apps

562

(3)

Lesson 19 Manage Files

565

(60)

Reference 19.1 Open Files

565

(14)

Reference 19.2 Save Documents

579

(9)

Reference 19.3 Manage Automatic Resume

588

(2)

Reference 19.4 Store Documents in iCloud

590

(14)

Reference 19.5 Optimize Local Storage

604

(21)

Exercise 19.1 Use Alternate Apps

608

(6)

Exercise 19.2 Practice Auto Save and Versions

614

(3)

Exercise 19.3 Manage Document Locking

617

(2)

Exercise 19.4 Store Documents in iCloud

619

(6)

Lesson 20 Manage and Troubleshoot Apps

625

(58)

Reference 20.1 Apps and Processes

625

(8)

Reference 20.2 Manage App Extensions

633

(12)

Reference 20.3 Monitor Apps and Processes

645

(6)

Reference 20.4 Troubleshoot Apps

651

(32)

Exercise 20.1 Force Apps to Quit

667

(5)

Exercise 20.2 Troubleshoot Preferences

672

(5)

Exercise 20.3 Examine Logs

677

(6)

Network Configuration

Lesson 21 Manage Basic Network Settings

683

(24)

Reference 21.1 Network Terminology

683

(3)

Reference 21.2 Network Activity

686

(4)

Reference 21.3 Configure Basic Network Settings

690

(17)

Exercise 21.1 Connect to a Wi-Fi Network

699

(5)

Exercise 21.2 Monitor Network Connectivity

704

(3)

Lesson 22 Manage Advanced Network Settings

707

(40)

Reference 22.1 Manage Network Locations

707

(3)

Reference 22.2 Network Interfaces and Protocols

710

(5)

Reference 22.3 Manage Network Service Interfaces

715

(4)

Reference 22.4 Configure VPN Settings

719

(5)

Reference 22.5 Configure Advanced Network Settings

724

(23)

Exercise 22.1 Configure Network Locations

736

(6)

Exercise 22.2 Advanced Wi-Fi Configuration

742

(5)

Lesson 23 Troubleshoot Network Issues

747

(24)

Reference 23.1 Troubleshoot General Network Issues

747

(6)

Reference 23.2 Use Terminal to Troubleshoot Network Issues

753

(18)

Exercise 23.1 Troubleshoot Network Connectivity

761

(10)

Network Services

Lesson 24 Manage Network Services

771

(42)

Reference 24.1 Network Services

771

(4)

Reference 24.2 Configure Network Service Apps

775

(13)

Reference 24.3 Connect to File-Sharing Services

788

(11)

Reference 24.4 Troubleshoot Network Services

799

(14)

Exercise 24.1 Use File-Sharing Services

807

(6)

Lesson 25 Manage Host Sharing and Personal Firewall

813

(50)

Reference 25.1 Turn On Host-Sharing Services

813

(12)

Reference 25.2 Control Remote Computers

825

(12)

Reference 25.3 Share Files with AirDrop

837

(3)

Reference 25.4 Manage the Personal Firewall

840

(5)

Reference 25.5 Troubleshoot Shared Services

845

(18)

Exercise 25.1 Use Host-Sharing Services

847

(7)

Exercise 25.2 Configure a Personal Firewall

854

(9)

System Management

Lesson 26 Troubleshoot Peripherals

863

(20)

Reference 26.1 Peripheral Technologies

863

(7)

Reference 26.2 Manage Bluetooth Devices

870

(7)

Reference 26.3 Troubleshoot Peripheral Issues

877

(6)

Exercise 26.1 Examine Peripherals Using System Information

880

(3)

Lesson 27 Manage Printers and Scanners

883

(38)

Reference 27.1 Printing in macOS

883

(2)

Reference 27.2 Configure Printers and Scanners

885

(15)

Reference 27.3 Manage Print Jobs

900

(6)

Reference 27.4 Troubleshoot Print Issues

906

(15)

Exercise 27.1 Configure Printing

908

(5)

Exercise 27.2 Manage Printing

913

(6)

Exercise 27.3 Troubleshoot Printing

919

(2)

Lesson 28 Troubleshoot Startup and System Issues

921

(38)

Reference 28.1 System Initialization and Secure Boot

921

(10)

Reference 28.2 User Sessions

931

(2)

Reference 28.3 Sleep Modes, Logout, and Shutdown

933

(9)

Reference 28.4 Modify Startup

942

(8)

Reference 28.5 Troubleshoot System Initialization

950

(4)

Reference 28.6 Troubleshoot User Sessions

954

(5)

Exercise 28.1 Use Safe Mode

956

(3)

Index

959

Arek Dreyer, an Apple Certified Trainer since 2002, delivers consulting, training, and integration services for customers around the world who use Apple devices in complicated environments.

Adam Karneboge has been an Apple Certified Trainer since 2003. Adam conducts technical training courses, and delivers consulting, deployment, and integration services to business, enterprise, and education clients. Arek and Adam have written and contributed to numerous Peachpit publications and Apple courses covering topics about macOS and iOS/iPad OS.

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