Preface |
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xi | |
Introduction |
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1 | (2) |
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Writing English for business |
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3 | (8) |
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Defining readers, customers and audience |
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3 | (1) |
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Your audience can be anyone and everyone |
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4 | (1) |
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Different cultures, different approaches |
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4 | (1) |
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Approaching that white space |
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5 | (3) |
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Different cultures, different personalities |
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8 | (2) |
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Your checklist for action |
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10 | (1) |
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Deciding your business writing objectives |
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11 | (14) |
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Describing what you and your organization do |
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11 | (2) |
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Focus on the message, not just the translation |
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13 | (1) |
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English dictionary syndrome |
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14 | (1) |
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15 | (2) |
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`Brand you' and your company brand |
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17 | (7) |
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Your checklist for action |
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24 | (1) |
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Reading and writing challenges and needs |
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25 | (10) |
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25 | (3) |
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Choose the right font for international business |
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28 | (3) |
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Underlining, italics and justifying margins |
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31 | (1) |
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Technology of the `instantly available' |
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32 | (1) |
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Scan reading and skimming: a new norm |
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33 | (1) |
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Your checklist for action |
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34 | (1) |
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Writing for presentations and talks |
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35 | (8) |
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Create an advantage: get noticed for the right reasons |
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35 | (3) |
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38 | (1) |
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I knew you would ask that! |
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39 | (1) |
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Further tips for making life easier |
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40 | (2) |
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Your checklist for action |
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42 | (1) |
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We all need to write to market and sell |
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43 | (12) |
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Everyone is an ambassador and salesperson |
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43 | (1) |
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Writing is a key that opens the door |
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44 | (2) |
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Advertising and promotional literature for a global market |
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46 | (2) |
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Sales letters must enable that call to action |
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48 | (2) |
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50 | (1) |
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51 | (1) |
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Do not mislead your buyers or be misled by sellers |
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51 | (1) |
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Chasing payment: one style does not suit all |
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52 | (2) |
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Your checklist for action |
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54 | (1) |
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Making an impact through written word power |
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55 | (16) |
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The wow factor sets you apart |
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55 | (2) |
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57 | (3) |
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Look at the world around you |
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60 | (3) |
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Without common sense, you will fail |
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63 | (1) |
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Regularly refresh your word power |
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64 | (1) |
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An introduction to customer focus in writing |
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65 | (2) |
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Standard endings can destory the personal touch |
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67 | (1) |
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Your checklist for action |
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68 | (3) |
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71 | (12) |
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The Word Power Skills system |
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71 | (2) |
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Being correct for purpose |
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73 | (1) |
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74 | (1) |
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How simplicity can free you to impress |
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75 | (2) |
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77 | (2) |
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79 | (1) |
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79 | (1) |
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Your checklist for action |
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80 | (3) |
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Writing press releases and editorial |
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83 | (14) |
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Create the right publicity |
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83 | (2) |
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Different words and styles for different target publications |
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85 | (1) |
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Standard press release layout |
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85 | (4) |
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Words to help your press release make an impact |
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89 | (1) |
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Product recall press releases |
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90 | (2) |
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Jargon in advertising and public relations |
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92 | (1) |
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Outsourcing your public relations |
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93 | (2) |
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Your checklist for action |
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95 | (2) |
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97 | (10) |
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The changing face of reports |
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97 | (1) |
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Evaluate your target audience and your role |
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98 | (1) |
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A Checklist to help you plan |
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98 | (1) |
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99 | (3) |
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Making your mark and anticipating questions |
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102 | (1) |
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Writing can inadvertently put up barriers |
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103 | (2) |
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105 | (1) |
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Your checklist for action |
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106 | (1) |
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Writing agendas, meeting notes and minutes |
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107 | (12) |
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107 | (1) |
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Purpose and objectives in a typical agenda |
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108 | (1) |
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Make an impact in meeting notes and minutes |
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109 | (1) |
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110 | (1) |
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111 | (3) |
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Defining timescales will help you |
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114 | (1) |
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Converting notes to minutes: the vital stages |
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115 | (1) |
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Review of minutes: handle with care |
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116 | (1) |
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Your checklist for action |
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117 | (2) |
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119 | (12) |
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Plain English manuals and instructions |
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119 | (7) |
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Websites: words are everything in cyberspace |
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126 | (2) |
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Forums: the power of a deluge of written responses |
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128 | (1) |
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Writing e-mails to make an impact |
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129 | (1) |
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Your checklist for action |
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130 | (1) |
Conclusion |
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131 | |