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Managing Customer Service 5th edition [Minkštas viršelis]

  • Formatas: Paperback / softback, 106 pages, aukštis x plotis: 297x210 mm, weight: 430 g
  • Serija: Institute of Learning & Management Super Series
  • Išleidimo metai: 27-Apr-2007
  • Leidėjas: Pergamon Flexible Learning
  • ISBN-10: 008046419X
  • ISBN-13: 9780080464190
Kitos knygos pagal šią temą:
Managing Customer Service 5th editionDidesnis paveikslėlis
  • Formatas: Paperback / softback, 106 pages, aukštis x plotis: 297x210 mm, weight: 430 g
  • Serija: Institute of Learning & Management Super Series
  • Išleidimo metai: 27-Apr-2007
  • Leidėjas: Pergamon Flexible Learning
  • ISBN-10: 008046419X
  • ISBN-13: 9780080464190
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780080464190.html
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Recenzijos

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book. Bob Mackay, Group Training Consultant, Christian Salvesen

Introduction;
Chapter 1 Session AAbout customers;
Chapter 2 Session BWhat is customer care?;
Chapter 3 Session CDelivering customer care;
Chapter 4 Performance checks;
Chapter 5 Reflect and review;
Published for the Institute of Leadership & Management