Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
| Series preface |
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v | |
| Unit specification |
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vii | |
| Workbook introduction |
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ix | |
| ILM Super Series study links |
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ix | |
| Links to ILM qualifications |
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ix | |
| Links to S/NVQs in management |
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ix | |
| Workbook objectives |
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x | |
| Activity planner |
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xi | |
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Productivity and work study |
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1 | (24) |
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1 | (1) |
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1 | (3) |
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4 | (3) |
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7 | (1) |
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8 | (6) |
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14 | (4) |
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Calculating staffing requirements |
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18 | (4) |
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22 | (3) |
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Efficiency in your workplace |
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25 | (20) |
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25 | (1) |
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What are the real costs of using resources? |
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26 | (7) |
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Planning for improved efficiency and effectiveness |
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33 | (9) |
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42 | (3) |
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Security in the workplace |
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45 | (20) |
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45 | (1) |
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Types of security threats |
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45 | (3) |
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Risk management approaches to security |
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48 | (12) |
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Using the five-step approach to risk assessment |
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60 | (4) |
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64 | (1) |
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65 | (4) |
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65 | (2) |
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67 | (1) |
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68 | (1) |
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69 | |
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69 | (3) |
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72 | (2) |
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74 | (4) |
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Answers to self-assessment questions |
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78 | (2) |
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80 | (2) |
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Answers to the quick quiz |
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82 | (1) |
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83 | |
Gina Wisker, Kate Exley, Maria Antoniou, Pauline Ridley
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