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Part 1 Marketing Fundamentals |
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1 | (154) |
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1 Marketing Principles and Society |
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3 | (38) |
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Case Insight: Systembolaget |
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4 | (1) |
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5 | (1) |
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5 | (8) |
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The Principal Principles of Marketing |
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13 | (12) |
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25 | (4) |
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What Impact Does Marketing Have on Society? |
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29 | (8) |
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37 | (1) |
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38 | (1) |
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38 | (1) |
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38 | (1) |
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39 | (2) |
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2 The Marketing Environment |
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41 | (37) |
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Case Insight: Michelin Tyres |
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42 | (1) |
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43 | (1) |
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Understanding the External Environment |
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43 | (19) |
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Understanding the Performance Environment |
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62 | (5) |
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Understanding the Internal Environment |
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67 | (6) |
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73 | (1) |
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74 | (1) |
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74 | (1) |
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74 | (1) |
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75 | (3) |
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3 Consumer Buying Behaviour |
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78 | (39) |
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Case Insight: BRAND sense agency |
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79 | (1) |
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80 | (1) |
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Consumer Behaviour: Rational or Emotional? |
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81 | (1) |
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82 | (7) |
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Perceptions, Learning, and Memory |
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89 | (5) |
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94 | (4) |
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98 | (3) |
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The Importance of Social Contexts |
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101 | (12) |
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113 | (1) |
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113 | (1) |
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114 | (1) |
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115 | (1) |
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115 | (2) |
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117 | (38) |
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Case Insight: i to i research |
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118 | (1) |
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119 | (1) |
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Definitions of Marketing Research |
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120 | (2) |
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Marketing Information Systems |
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122 | (2) |
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Commissioning Marketing Research |
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124 | (4) |
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The Marketing Research Process |
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128 | (14) |
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142 | (2) |
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Market and Advertisement Testing |
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144 | (2) |
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Marketing Research and Ethics |
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146 | (1) |
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International Marketing Research |
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147 | (4) |
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151 | (1) |
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152 | (1) |
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152 | (1) |
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152 | (1) |
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153 | (2) |
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Part 2 Principles of Marketing Management |
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155 | (130) |
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157 | (47) |
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Case Insight: Innocent Drinks |
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158 | (1) |
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159 | (5) |
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Influences on Strategic Marketing Planning |
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164 | (16) |
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180 | (16) |
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Managing and Controlling Marketing Programmes |
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196 | (1) |
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197 | (2) |
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199 | (1) |
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200 | (1) |
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201 | (1) |
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201 | (1) |
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201 | (3) |
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6 Market Segmentation and Positioning |
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204 | (41) |
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205 | (1) |
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206 | (1) |
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207 | (1) |
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The Concept of Market Segmentation |
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208 | (3) |
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The Process of Market Segmentation |
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211 | (2) |
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Market Segmentation in Consumer Markets |
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213 | (12) |
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Segmentation in Business Markets |
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225 | (5) |
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230 | (3) |
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233 | (1) |
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234 | (6) |
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240 | (1) |
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241 | (1) |
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242 | (1) |
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242 | (1) |
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243 | (2) |
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7 International Market Development |
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245 | (40) |
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246 | (1) |
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247 | (1) |
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248 | (2) |
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The Changing Nature of World Markets |
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250 | (2) |
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International Market Development |
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252 | (3) |
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International Competitive Strategy |
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255 | (5) |
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Drivers of International Market Development |
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260 | (4) |
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International Market Selection |
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264 | (3) |
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International Marketing Environment |
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267 | (8) |
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275 | (6) |
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281 | (1) |
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282 | (1) |
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283 | (1) |
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283 | (1) |
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283 | (2) |
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Part 3 The Marketing Mix Principle |
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285 | (190) |
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8 Developing Products and Brands |
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287 | (41) |
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288 | (2) |
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290 | (2) |
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292 | (1) |
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293 | (5) |
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Product Range, Line, and Mix |
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298 | (1) |
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298 | (4) |
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302 | (5) |
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307 | (1) |
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Stages of Product/Service Innovation Development |
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307 | (3) |
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310 | (2) |
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312 | (12) |
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324 | (2) |
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326 | (1) |
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326 | (1) |
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326 | (1) |
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327 | (1) |
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328 | (38) |
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Case Insight: P&O Ferries |
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329 | (1) |
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330 | (1) |
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The Concept of Pricing and Cost |
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331 | (1) |
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The Relationship between Pricing and Proposition Costs |
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332 | (18) |
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Pricing and Transactional Management |
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350 | (11) |
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361 | (1) |
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362 | (1) |
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363 | (1) |
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363 | (1) |
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363 | (3) |
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10 An Introduction to Marketing Communications |
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366 | (36) |
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367 | (1) |
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368 | (1) |
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Introducing Marketing Communications |
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369 | (2) |
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371 | (6) |
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377 | (3) |
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The Role of Marketing Communications |
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380 | (4) |
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What is Marketing Communications? |
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384 | (2) |
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The Tasks of Marketing Communications |
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386 | (1) |
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Marketing Communication Messages |
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387 | (1) |
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The Marketing Communications Mix |
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388 | (1) |
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389 | (1) |
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How Marketing Communications Works |
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390 | (1) |
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The Strong and the Weak Theories of Advertising |
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391 | (1) |
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392 | (4) |
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Cultural Aspects of Marketing Communications |
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396 | (2) |
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398 | (1) |
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399 | (1) |
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400 | (1) |
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400 | (1) |
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400 | (2) |
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11 Marketing Communications: Tools, Media, and Planning |
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402 | (35) |
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Case Insight: ZSL London Zoo |
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403 | (2) |
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405 | (1) |
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The Role and Purpose of the Marketing Communications Mix |
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405 | (4) |
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Selecting the Right Mix of Tools |
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409 | (2) |
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411 | (9) |
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Other Promotional Methods and Approaches |
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420 | (2) |
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Marketing Communications Planning |
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422 | (6) |
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Marketing Communications Activities |
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428 | (1) |
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Integrated Marketing Communications |
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429 | (4) |
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433 | (1) |
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434 | (1) |
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435 | (1) |
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435 | (1) |
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435 | (2) |
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12 Retailing and Channel Management |
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437 | (38) |
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438 | (1) |
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439 | (1) |
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440 | (2) |
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Distribution Channel Management |
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442 | (3) |
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445 | (2) |
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Distribution Channel Strategy |
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447 | (5) |
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Members of Channel Intermediaries |
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452 | (3) |
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Intensity of Channel Coverage |
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455 | (3) |
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Managing Relationships in the Channel |
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458 | (2) |
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460 | (4) |
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464 | (7) |
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471 | (1) |
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472 | (1) |
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472 | (1) |
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473 | (1) |
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473 | (2) |
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Part 4 Principles of Relational Marketing |
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475 | (148) |
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477 | (36) |
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478 | (1) |
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479 | (1) |
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480 | (2) |
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482 | (8) |
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490 | (3) |
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The Service Marketing Mix |
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493 | (2) |
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495 | (1) |
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496 | (2) |
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Key Dimensions of Service Marketing |
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498 | (5) |
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Service Quality and Performance |
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503 | (6) |
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509 | (1) |
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510 | (1) |
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510 | (1) |
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510 | (1) |
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511 | (2) |
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14 Business-to-Business Marketing |
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513 | (39) |
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514 | (1) |
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515 | (1) |
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What is Business-to-Business Marketing? |
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516 | (1) |
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Characteristics of Business Markets |
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517 | (4) |
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Types of Organizational Customers |
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521 | (4) |
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Types of Business Goods and Services |
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525 | (1) |
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Organizational Buyer Behaviour |
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526 | (1) |
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Decision-Making Units: Characteristics |
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527 | (2) |
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The Decision-Making Unit: Processes |
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529 | (5) |
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The Role of Purchasing in Organizations |
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534 | (2) |
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Customer Portfolio Matrix |
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536 | (2) |
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Key Account Management (KAM) |
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538 | (2) |
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Key Account Relationship Cycles |
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540 | (2) |
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A Comparison of B2B and B2C Buying Characteristics |
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542 | (6) |
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548 | (1) |
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549 | (1) |
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549 | (1) |
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549 | (1) |
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550 | (2) |
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15 Relationship Marketing |
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552 | (37) |
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553 | (1) |
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554 | (1) |
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Understanding Perceived Value |
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554 | (1) |
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555 | (2) |
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557 | (1) |
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Principles of Relationship Marketing |
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558 | (2) |
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Foundations of Relationship Marketing |
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560 | (2) |
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The Development of Relationship Marketing |
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562 | (2) |
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Relationships Expressed as Value Creation |
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564 | (3) |
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The Economics of Relationship Marketing |
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567 | (1) |
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The Customer Relationship Lifecycle |
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568 | (3) |
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Loyalty, Retention, and Customer Satisfaction |
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571 | (2) |
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Types and Level of Loyalty |
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573 | (3) |
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576 | (9) |
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585 | (1) |
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586 | (1) |
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586 | (1) |
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586 | (1) |
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587 | (2) |
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16 Not-For-Profit Marketing |
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589 | (34) |
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590 | (1) |
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591 | (3) |
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Key Characteristics of Not-For-Profit Organizations |
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594 | (6) |
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Types of Not-For-Profit Organization |
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600 | (14) |
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614 | (3) |
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617 | (1) |
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618 | (1) |
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619 | (1) |
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619 | (1) |
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620 | (3) |
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Part 5 Contemporary Marketing Practice |
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623 | (103) |
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625 | (37) |
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Case Insight: Rage Against the X-Factor |
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626 | (1) |
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627 | (1) |
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Electronic and Digital Marketing |
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627 | (2) |
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Structural Properties of Digital Resources |
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629 | (4) |
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Marketing's Digital Evolution |
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633 | (3) |
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Digital Marketing Activities |
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636 | (19) |
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Digital Marketing Considerations |
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655 | (2) |
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657 | (1) |
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658 | (1) |
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658 | (1) |
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659 | (1) |
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659 | (3) |
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662 | (29) |
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663 | (1) |
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664 | (1) |
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Modernism and Postmodernism |
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665 | (1) |
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666 | (13) |
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Researching Fragmented Markets |
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679 | (1) |
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Semiotics and Deconstruction |
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680 | (4) |
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Marketing: Art or Science? |
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684 | (2) |
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686 | (2) |
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688 | (1) |
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688 | (1) |
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688 | (1) |
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689 | (2) |
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19 Marketing, Sustainability and Ethics |
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691 | (35) |
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Case Insight: The Co-operative Bank |
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692 | (1) |
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693 | (1) |
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694 | (3) |
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Corporate Social Responsibility |
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697 | (2) |
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699 | (6) |
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The Ethical Decision-Making Process |
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705 | (3) |
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Distribution Management and Ethics |
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708 | (1) |
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709 | (5) |
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714 | (1) |
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715 | (3) |
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Universalism/Relativism in Marketing Ethics |
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718 | (1) |
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719 | (2) |
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721 | (1) |
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722 | (1) |
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722 | (1) |
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722 | (1) |
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723 | (3) |
Glossary |
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726 | (22) |
Index |
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748 | |