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Marketing 2nd Revised edition [Minkštas viršelis]

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  • Formatas: Paperback / softback, 792 pages, aukštis x plotis x storis: 264x196x30 mm, weight: 1666 g, col. Illustrations
  • Išleidimo metai: 16-Dec-2010
  • Leidėjas: Oxford University Press
  • ISBN-10: 019957961X
  • ISBN-13: 9780199579617
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 792 pages, aukštis x plotis x storis: 264x196x30 mm, weight: 1666 g, col. Illustrations
  • Išleidimo metai: 16-Dec-2010
  • Leidėjas: Oxford University Press
  • ISBN-10: 019957961X
  • ISBN-13: 9780199579617
Kitos knygos pagal šią temą:
What is it that really excites and interests your students?

Reading first hand what skills top marketers really look for in graduates?
Debating the benefits of using shock and fear appeals in advertising?
Discovering how to use social networking sites to successfully market a product?

Then take this opportunity to present students with marketing examples and issues from real life situations guaranteed to excite and stimulate. Packed full of case studies from international organizations such as Innocent, Orange, HMV, and Oxfam, students can hear first hand what top marketers actually do and how they tackle the decisions they have to make.

Employing a lively writing style, the authors encourage students to explore beyond the classical marketing perspectives and provoke them into thinking critically about how they would approach marketing issues. Links to seminal papers throughout each chapter also present the opportunity to take this learning further, if desired.

Students will learn the theory that supports those skills vital to successfully engaging with marketing across all areas of society, from dealing with sceptical consumers, selling products to the government, and deciding which pricing approach to adopt, through to the ethical implications of marketing to children, and being aware of how to use social networking sites to their advantage.


Just as important as the textbook itself, are the additional electronic resources.

Lecturers

- Present your students with video interviews from top marketing practitioners from companies such as Innocent, Orange, HMV, Oxfam, and the Co-operative Bank, all linked to cases in the textbook.
- Give your students the opportunity to hear from experts at other universities such as Professor Jagdish Sheth from Emory, Dr Stuart Roper from Manchester, and Professor Caroline Tynan from Nottingham University.
- Take advantage of a suite of additional case studies written by leading academics such as Professor Stephen Brown from Ulster, and Dr Steve Oakes from Liverpool, as well as the test bank, tutorial activities and PowerPoint slides to help you save time planning and focus on teaching.

Students

- Learn on the go by downloading author podcasts and glossary terms to your iPod.
- Try a different learning style and click on the internet activities to discover what you can uncover on the web
- Check you are up to speed before your exams with multiple-choice questions which provide you with instant feedback
Part 1 Marketing Fundamentals
1(154)
1 Marketing Principles and Society
3(38)
Case Insight: Systembolaget
4(1)
Introduction
5(1)
What is Marketing?
5(8)
The Principal Principles of Marketing
13(12)
Marketing in Context
25(4)
What Impact Does Marketing Have on Society?
29(8)
Chapter Summary
37(1)
Review Questions
38(1)
Worksheet Summary
38(1)
Discussion Questions
38(1)
References
39(2)
2 The Marketing Environment
41(37)
Case Insight: Michelin Tyres
42(1)
Introduction
43(1)
Understanding the External Environment
43(19)
Understanding the Performance Environment
62(5)
Understanding the Internal Environment
67(6)
Chapter Summary
73(1)
Review Questions
74(1)
Worksheet Summary
74(1)
Discussion Questions
74(1)
References
75(3)
3 Consumer Buying Behaviour
78(39)
Case Insight: BRAND sense agency
79(1)
Introduction
80(1)
Consumer Behaviour: Rational or Emotional?
81(1)
Proposition Acquisition
82(7)
Perceptions, Learning, and Memory
89(5)
Personality
94(4)
Motivation
98(3)
The Importance of Social Contexts
101(12)
Chapter Summary
113(1)
Review Questions
113(1)
Worksheet Summary
114(1)
Discussion Questions
115(1)
References
115(2)
4 Marketing Research
117(38)
Case Insight: i to i research
118(1)
Introduction
119(1)
Definitions of Marketing Research
120(2)
Marketing Information Systems
122(2)
Commissioning Marketing Research
124(4)
The Marketing Research Process
128(14)
Market Research Online
142(2)
Market and Advertisement Testing
144(2)
Marketing Research and Ethics
146(1)
International Marketing Research
147(4)
Chapter Summary
151(1)
Review Questions
152(1)
Worksheet Summary
152(1)
Discussion Questions
152(1)
References
153(2)
Part 2 Principles of Marketing Management
155(130)
5 Marketing Strategy
157(47)
Case Insight: Innocent Drinks
158(1)
Introduction
159(5)
Influences on Strategic Marketing Planning
164(16)
Implementation
180(16)
Managing and Controlling Marketing Programmes
196(1)
Marketing Planning
197(2)
Chapter Summary
199(1)
Review Questions
200(1)
Worksheet Summary
201(1)
Discussion Questions
201(1)
References
201(3)
6 Market Segmentation and Positioning
204(41)
Case Insight: Stagecoach
205(1)
Introduction
206(1)
The STP Process
207(1)
The Concept of Market Segmentation
208(3)
The Process of Market Segmentation
211(2)
Market Segmentation in Consumer Markets
213(12)
Segmentation in Business Markets
225(5)
Target Markets
230(3)
Segmentation Limitations
233(1)
Positioning
234(6)
Chapter Summary
240(1)
Review Questions
241(1)
Worksheet Summary
242(1)
Discussion Questions
242(1)
References
243(2)
7 International Market Development
245(40)
Case Insight: Orange
246(1)
Introduction
247(1)
Market Development
248(2)
The Changing Nature of World Markets
250(2)
International Market Development
252(3)
International Competitive Strategy
255(5)
Drivers of International Market Development
260(4)
International Market Selection
264(3)
International Marketing Environment
267(8)
Market Entry Method
275(6)
Chapter Summary
281(1)
Review Questions
282(1)
Worksheet Summary
283(1)
Discussion Questions
283(1)
References
283(2)
Part 3 The Marketing Mix Principle
285(190)
8 Developing Products and Brands
287(41)
Case Insight: 3M
288(2)
Introduction
290(2)
Product Levels
292(1)
Classifying Products
293(5)
Product Range, Line, and Mix
298(1)
Product Lifecycles
298(4)
New Product Development
302(5)
New Service Development
307(1)
Stages of Product/Service Innovation Development
307(3)
The Process of Adoption
310(2)
Branding
312(12)
Chapter Summary
324(2)
Review Questions
326(1)
Worksheet Summary
326(1)
Discussion Questions
326(1)
References
327(1)
9 Price Decisions
328(38)
Case Insight: P&O Ferries
329(1)
Introduction
330(1)
The Concept of Pricing and Cost
331(1)
The Relationship between Pricing and Proposition Costs
332(18)
Pricing and Transactional Management
350(11)
Chapter Summary
361(1)
Review Questions
362(1)
Worksheet Summary
363(1)
Discussion Questions
363(1)
References
363(3)
10 An Introduction to Marketing Communications
366(36)
Case Insight: London Eye
367(1)
Introduction
368(1)
Introducing Marketing Communications
369(2)
Communication Theory
371(6)
Personal Influences
377(3)
The Role of Marketing Communications
380(4)
What is Marketing Communications?
384(2)
The Tasks of Marketing Communications
386(1)
Marketing Communication Messages
387(1)
The Marketing Communications Mix
388(1)
Word-of-Mouth
389(1)
How Marketing Communications Works
390(1)
The Strong and the Weak Theories of Advertising
391(1)
A Composite Approach
392(4)
Cultural Aspects of Marketing Communications
396(2)
Chapter Summary
398(1)
Review Questions
399(1)
Worksheet Summary
400(1)
Discussion Questions
400(1)
References
400(2)
11 Marketing Communications: Tools, Media, and Planning
402(35)
Case Insight: ZSL London Zoo
403(2)
Introduction
405(1)
The Role and Purpose of the Marketing Communications Mix
405(4)
Selecting the Right Mix of Tools
409(2)
The Media
411(9)
Other Promotional Methods and Approaches
420(2)
Marketing Communications Planning
422(6)
Marketing Communications Activities
428(1)
Integrated Marketing Communications
429(4)
Chapter Summary
433(1)
Review Questions
434(1)
Worksheet Summary
435(1)
Discussion Questions
435(1)
References
435(2)
12 Retailing and Channel Management
437(38)
Case Insight: HMV
438(1)
Introduction
439(1)
Place
440(2)
Distribution Channel Management
442(3)
Member Channel Functions
445(2)
Distribution Channel Strategy
447(5)
Members of Channel Intermediaries
452(3)
Intensity of Channel Coverage
455(3)
Managing Relationships in the Channel
458(2)
Logistics Management
460(4)
Retailing
464(7)
Chapter Summary
471(1)
Review Questions
472(1)
Worksheet Summary
472(1)
Discussion Questions
473(1)
References
473(2)
Part 4 Principles of Relational Marketing
475(148)
13 Services Marketing
477(36)
Case Insight: Molly Maid
478(1)
Introduction
479(1)
What is a Service?
480(2)
The Nature of Services
482(8)
The Service Mix
490(3)
The Service Marketing Mix
493(2)
Service-Dominant Logic
495(1)
Service Encounters
496(2)
Key Dimensions of Service Marketing
498(5)
Service Quality and Performance
503(6)
Chapter Summary
509(1)
Review Questions
510(1)
Worksheet Summary
510(1)
Discussion Questions
510(1)
References
511(2)
14 Business-to-Business Marketing
513(39)
Case Insight: Reed Smith
514(1)
Introduction
515(1)
What is Business-to-Business Marketing?
516(1)
Characteristics of Business Markets
517(4)
Types of Organizational Customers
521(4)
Types of Business Goods and Services
525(1)
Organizational Buyer Behaviour
526(1)
Decision-Making Units: Characteristics
527(2)
The Decision-Making Unit: Processes
529(5)
The Role of Purchasing in Organizations
534(2)
Customer Portfolio Matrix
536(2)
Key Account Management (KAM)
538(2)
Key Account Relationship Cycles
540(2)
A Comparison of B2B and B2C Buying Characteristics
542(6)
Chapter Summary
548(1)
Review Questions
549(1)
Worksheet Summary
549(1)
Discussion Questions
549(1)
References
550(2)
15 Relationship Marketing
552(37)
Case Insight: RAKBANK
553(1)
Introduction
554(1)
Understanding Perceived Value
554(1)
Value Chain
555(2)
Supply Chains
557(1)
Principles of Relationship Marketing
558(2)
Foundations of Relationship Marketing
560(2)
The Development of Relationship Marketing
562(2)
Relationships Expressed as Value Creation
564(3)
The Economics of Relationship Marketing
567(1)
The Customer Relationship Lifecycle
568(3)
Loyalty, Retention, and Customer Satisfaction
571(2)
Types and Level of Loyalty
573(3)
Managing Relationships
576(9)
Chapter Summary
585(1)
Review Questions
586(1)
Worksheet Summary
586(1)
Discussion Questions
586(1)
References
587(2)
16 Not-For-Profit Marketing
589(34)
Case Insight: Oxfam
590(1)
Introduction
591(3)
Key Characteristics of Not-For-Profit Organizations
594(6)
Types of Not-For-Profit Organization
600(14)
Fundraising
614(3)
Chapter Summary
617(1)
Review Questions
618(1)
Worksheet Summary
619(1)
Discussion Questions
619(1)
References
620(3)
Part 5 Contemporary Marketing Practice
623(103)
17 Digital Marketing
625(37)
Case Insight: Rage Against the X-Factor
626(1)
Introduction
627(1)
Electronic and Digital Marketing
627(2)
Structural Properties of Digital Resources
629(4)
Marketing's Digital Evolution
633(3)
Digital Marketing Activities
636(19)
Digital Marketing Considerations
655(2)
Chapter Summary
657(1)
Review Questions
658(1)
Worksheet Summary
658(1)
Discussion Questions
659(1)
References
659(3)
18 Postmodern Marketing
662(29)
Case Insight: Livity
663(1)
Introduction
664(1)
Modernism and Postmodernism
665(1)
Postmodern Marketing
666(13)
Researching Fragmented Markets
679(1)
Semiotics and Deconstruction
680(4)
Marketing: Art or Science?
684(2)
Chapter Summary
686(2)
Review Questions
688(1)
Worksheet Summary
688(1)
Discussion Questions
688(1)
References
689(2)
19 Marketing, Sustainability and Ethics
691(35)
Case Insight: The Co-operative Bank
692(1)
Introduction
693(1)
Sustainable Marketing
694(3)
Corporate Social Responsibility
697(2)
Ethics and Marketing
699(6)
The Ethical Decision-Making Process
705(3)
Distribution Management and Ethics
708(1)
Promotion and Ethics
709(5)
Products and Ethics
714(1)
Pricing and Ethics
715(3)
Universalism/Relativism in Marketing Ethics
718(1)
Bribery
719(2)
Chapter Summary
721(1)
Review Questions
722(1)
Worksheet Summary
722(1)
Discussion Questions
722(1)
References
723(3)
Glossary 726(22)
Index 748
Kelly Page is Lecturer in Digital Marketing at Cardiff Business School. Her research explores digital media knowledge, literacy and participation in digital media marketing and she has a PhD on Consumer Web Knowledge from the UNSW in Sydney Australia. Her publications have appeared in peer-reviewed journals in the fields of Psychology, Marketing and Digital Media/IT and her work involves partnerships with organisations in the digital media, web design and Internet marketing sectors. Kelly is a visiting fellow in Digital Marketing at Grenoble Graduate School of Business (GGSB) (France) and currently a board member of the Academy of Marketing Research Committee (AMRC). Before she relocated to the UK, Kelly worked in Australia for APESMA Management Education (now Chiefly Business School), lectured at the University of New South Wales (UNSW) and worked as a consultant with The Leading Edge (TLE) Research Group.