Case Insights |
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xiv | |
Author Profiles |
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xvi | |
Acknowledgements |
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xvii | |
Preface |
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xx | |
How to Use this Book |
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xxiv | |
How to Use the Online Resource Centre |
|
xxvi | |
Video and Digital Resources-Experience Marketing in Context |
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xxix | |
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Part 1 Marketing Fundamentals |
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1 | (110) |
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1 Marketing Principles and Society |
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3 | (35) |
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Case Insight: Systembolaget |
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4 | (1) |
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5 | (1) |
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5 | (7) |
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The Principal Principles of Marketing |
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12 | (6) |
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The Extended Marketing Mix |
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18 | (3) |
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21 | (6) |
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27 | (6) |
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33 | (1) |
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33 | (1) |
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34 | (1) |
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34 | (1) |
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35 | (3) |
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2 Consumer Buying Behaviour |
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38 | (37) |
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Case Insight: BrainJuicer Labs |
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39 | (1) |
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40 | (1) |
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Consumer Behaviour: Rational or Emotional? |
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40 | (1) |
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41 | (7) |
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Perceptions, Learning, and Memory |
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48 | (6) |
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54 | (2) |
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56 | (5) |
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The Importance of Social Contexts |
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61 | (8) |
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69 | (1) |
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70 | (1) |
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71 | (1) |
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71 | (1) |
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72 | (3) |
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3 Marketing Research and Customer Insight |
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75 | (36) |
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Case Insight: MESH Planning |
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76 | (1) |
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77 | (1) |
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Definitions of Marketing Research and Customer Insight |
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77 | (2) |
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Marketing Information Systems and the Insight Process |
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79 | (2) |
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Commissioning Marketing Research |
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81 | (3) |
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The Marketing Research Process |
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84 | (14) |
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98 | (2) |
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Market and Advertisement Testing |
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100 | (2) |
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Marketing Research and Ethics |
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102 | (1) |
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International Marketing Research |
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103 | (3) |
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106 | (1) |
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107 | (1) |
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107 | (1) |
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107 | (1) |
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108 | (3) |
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Part 2 Principles of Marketing Management |
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111 | (164) |
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113 | (38) |
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Case Insight: Glassolutions Saint-Gobain |
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114 | (1) |
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115 | (1) |
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Understanding the External Environment |
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116 | (12) |
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The Ecological Environment |
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128 | (5) |
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Understanding the Performance Environment |
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133 | (6) |
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Understanding the Internal Environment |
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139 | (6) |
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145 | (1) |
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146 | (1) |
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147 | (1) |
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147 | (1) |
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148 | (3) |
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151 | (49) |
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152 | (1) |
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153 | (5) |
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Strategic Marketing Planning---Activities |
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158 | (20) |
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178 | (13) |
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Managing and Controlling Marketing Programmes |
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191 | (2) |
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193 | (1) |
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194 | (2) |
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196 | (1) |
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196 | (1) |
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196 | (1) |
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197 | (3) |
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6 Market Segmentation and Positioning |
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200 | (38) |
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Case Insight: Brampton Bicycles |
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201 | (1) |
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201 | (1) |
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202 | (1) |
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The Concept of Market Segmentation |
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203 | (2) |
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The Process of Market Segmentation |
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205 | (1) |
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Market Segmentation in Consumer Markets |
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206 | (13) |
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Segmentation in Business Markets |
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219 | (4) |
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223 | (4) |
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227 | (1) |
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228 | (5) |
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233 | (1) |
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234 | (1) |
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235 | (1) |
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235 | (1) |
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236 | (2) |
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7 International Market Development |
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238 | (37) |
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239 | (1) |
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240 | (1) |
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Types of International Organization |
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240 | (2) |
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242 | (2) |
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International Market Development |
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244 | (3) |
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International Competitive Strategy |
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247 | (4) |
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Drivers of International Market Development |
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251 | (4) |
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International Market Selection |
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255 | (3) |
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International Marketing Environment |
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258 | (6) |
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264 | (6) |
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270 | (1) |
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270 | (1) |
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271 | (1) |
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271 | (1) |
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272 | (3) |
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275 | (176) |
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8 Innovation and New Proposition Development |
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277 | (35) |
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Case Insight: Domino's Pizza |
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278 | (1) |
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278 | (2) |
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280 | (2) |
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282 | (4) |
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Product Range, Line, and Mix |
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286 | (1) |
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287 | (4) |
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291 | (2) |
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293 | (4) |
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Developing Propositions for Products and Services |
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297 | (9) |
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306 | (1) |
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307 | (1) |
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308 | (1) |
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309 | (1) |
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310 | (1) |
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310 | (1) |
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310 | (2) |
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312 | (35) |
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313 | (2) |
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315 | (1) |
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The Concept of Pricing and Cost |
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315 | (1) |
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The Relationship between Pricing and Proposition Costs |
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316 | (17) |
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333 | (9) |
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342 | (1) |
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343 | (1) |
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343 | (1) |
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343 | (1) |
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344 | (3) |
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10 An Introduction to Marketing Communications |
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347 | (34) |
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Case Insight: The Guardian |
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348 | (1) |
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349 | (1) |
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Introducing Marketing Communications |
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349 | (2) |
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351 | (5) |
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356 | (4) |
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The Role of Marketing Communications |
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360 | (3) |
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What is Marketing Communications? |
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363 | (1) |
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The Tasks of Marketing Communications |
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364 | (1) |
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The Marketing Communications Mix |
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365 | (1) |
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366 | (2) |
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How Marketing Communications Works |
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368 | (1) |
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The Strong and the Weak Theories of Advertising |
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369 | (2) |
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371 | (3) |
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Cultural Aspects of Marketing Communications |
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374 | (3) |
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377 | (1) |
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378 | (1) |
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378 | (1) |
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378 | (1) |
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379 | (2) |
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11 Managing the Communications Mix |
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381 | (34) |
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Case Insight: Budweiser Budvar |
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382 | (1) |
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383 | (1) |
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The Role and Purpose of the Marketing Communications Mix |
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383 | (3) |
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Selecting the Right Mix of Tools |
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386 | (3) |
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389 | (6) |
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Marketing Communications Messages |
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395 | (3) |
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Other Promotional Methods and Approaches |
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398 | (2) |
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Marketing Communications Planning |
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400 | (6) |
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Managing Communications Activities |
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406 | (2) |
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Integrated Marketing Communications |
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408 | (2) |
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410 | (1) |
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411 | (1) |
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411 | (1) |
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412 | (1) |
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412 | (3) |
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12 Marketing Channels and Retailing |
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415 | (36) |
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416 | (1) |
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417 | (1) |
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417 | (3) |
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420 | (3) |
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423 | (1) |
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Distribution Channel Strategy |
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424 | (5) |
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429 | (3) |
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Managing Relationships in the Channel |
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432 | (1) |
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433 | (7) |
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440 | (7) |
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447 | (1) |
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448 | (1) |
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448 | (1) |
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448 | (1) |
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449 | (2) |
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Part 4 Principles of Relational Marketing |
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451 | (150) |
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453 | (35) |
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Case Insight: BRAND sense agency |
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454 | (1) |
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455 | (4) |
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459 | (2) |
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How Brands Work: Associations and Personalities |
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461 | (3) |
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464 | (1) |
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465 | (1) |
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466 | (3) |
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469 | (7) |
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476 | (7) |
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483 | (1) |
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484 | (1) |
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484 | (1) |
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485 | (1) |
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485 | (1) |
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485 | (3) |
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14 Managing Relationships and Customer Experiences |
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488 | (39) |
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489 | (1) |
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490 | (1) |
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Understanding Perceived Value |
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490 | (5) |
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495 | (1) |
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496 | (2) |
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Key Dimensions of Services Marketing |
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498 | (2) |
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Measuring Service Quality and Performance |
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500 | (2) |
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Principles of Relationship Marketing |
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502 | (1) |
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The Economics of Relationship Marketing |
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503 | (2) |
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The Customer Relationship Lifecycle |
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505 | (2) |
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Loyalty, Retention, and Customer Satisfaction |
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507 | (4) |
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Relationship Trust, Commitment, and Satisfaction |
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511 | (3) |
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Customer Service and Relationship Management |
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514 | (3) |
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517 | (5) |
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522 | (1) |
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523 | (1) |
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524 | (1) |
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524 | (1) |
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524 | (3) |
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15 Business-to-Business Marketing |
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527 | (41) |
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Case Insight: Oxford Instruments |
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528 | (1) |
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529 | (1) |
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What is Business-to-Business Marketing? |
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529 | (2) |
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Characteristics of Business Markets |
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531 | (3) |
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Types of Organizational Customers |
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534 | (3) |
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Types of Business Goods and Services |
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537 | (1) |
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Organizational Buyer Behaviour |
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538 | (1) |
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Decision-Making Units: Characteristics |
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539 | (3) |
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The Decision-Making Unit: Processes |
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542 | (4) |
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The Role of Purchasing in Organizations |
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546 | (3) |
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Customer Portfolio Matrix |
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549 | (2) |
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Professional Services Marketing |
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551 | (3) |
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Key Account Management (KAM) |
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554 | (2) |
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Key Account Relationship Cycles |
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556 | (1) |
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A Comparison of B2B and B2C Buying Characteristics |
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557 | (6) |
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563 | (1) |
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564 | (1) |
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564 | (1) |
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564 | (1) |
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565 | (3) |
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16 Not-For-Profit Marketing |
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568 | (33) |
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569 | (1) |
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570 | (3) |
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Key Characteristics of Not-for-Profit Organizations |
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573 | (5) |
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Types of Not-for-Profit Organization |
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578 | (12) |
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590 | (4) |
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594 | (1) |
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595 | (1) |
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596 | (1) |
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596 | (1) |
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597 | (4) |
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Part 5 Critique and Change in Marketing Practice |
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601 | (104) |
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17 Digital and Social Media Marketing |
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603 | (40) |
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Case Insight: Virgin Media |
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604 | (1) |
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605 | (1) |
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606 | (4) |
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Marketing's Digital Evolution |
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610 | (3) |
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Digital Marketing Activities |
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613 | (20) |
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633 | (1) |
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Legal and Ethical Considerations |
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634 | (2) |
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636 | (1) |
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637 | (1) |
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637 | (1) |
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638 | (1) |
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638 | (5) |
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18 Marketing, Sustainability, and Ethics |
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643 | (32) |
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644 | (1) |
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644 | (1) |
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645 | (3) |
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Corporate Social Responsibility |
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648 | (3) |
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651 | (5) |
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The Ethical Decision-Making Process |
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656 | (4) |
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Distribution Management and Ethics |
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660 | (1) |
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661 | (3) |
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664 | (1) |
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665 | (1) |
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Universalism/Relativism in Marketing Ethics |
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666 | (1) |
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667 | (3) |
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670 | (1) |
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670 | (1) |
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671 | (1) |
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671 | (1) |
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672 | (3) |
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19 Critical and Postmodern Perspectives in Marketing |
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675 | (30) |
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676 | (1) |
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677 | (1) |
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The Critical Marketing Perspective |
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678 | (5) |
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683 | (12) |
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Semiotics and Deconstruction |
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695 | (4) |
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699 | (1) |
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700 | (1) |
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701 | (1) |
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|
701 | (1) |
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|
701 | (4) |
Glossary |
|
705 | (24) |
Index |
|
729 | |