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Marketing 3rd edition [Minkštas viršelis]

3.50/5 (61 ratings by Goodreads)
  • Formatas: Paperback / softback, 756 pages, weight: 1598 g
  • Išleidimo metai: 27-Feb-2014
  • Leidėjas: Oxford University Press
  • ISBN-10: 0199659532
  • ISBN-13: 9780199659531
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 756 pages, weight: 1598 g
  • Išleidimo metai: 27-Feb-2014
  • Leidėjas: Oxford University Press
  • ISBN-10: 0199659532
  • ISBN-13: 9780199659531
Kitos knygos pagal šią temą:
Imagine you had the opportunity to teach your marketing module from within the marketing department of a top company?

This third edition of Marketing maintains the fresh and practice- focused approach for which it has become so popular, and continues to provide students with a truly unique insight into the fascinating world of a marketing practitioner through informative and engaging bespoke video interviews with those in the industry.

- How did a youth engagement agency Livity use young people's affiliation for music to raise awareness of Childline?
- What social media campaign did Virgin Media decide upon to promote superfast broadband?
- How did BBH go about shifting reader perceptions of the Guardian newspaper?
- Which message did Budweiser Budvar decide to develop in order to build strong emotional links with its customers?

Fully integrated with the topics covered in the textbook, each practitioner interview demonstrates how marketing problems are approached and solved in the real world. Hear from an international mix of companies including Virgin Media, Orange, Bartle Bogle Hegarty, Brompton Bicycle, Oxfam, BrainJuicer, Budweiser Budvar in the Czech Republic, Systembolaget in Sweden, and RAK Bank in the UAE.

Theory is firmly set in context for students through extensive use of integrated examples and mini cases within each chapter featuring companies such as twitter, itunes, and Red Bull, and covering marketing in a global context discussing Unilever operating in China, Nestle marketing in Malaysia, and a company selling halal meat in North London.

Review and discussion questions conclude each chapter bringing together the themes discussed and encouraging students to engage with the material. Links to seminal papers throughout each chapter also present the opportunity to take this learning further, if desired.

Employing their trademark lively writing style, the authors continue to encourage students to explore beyond the classical marketing perspectives, provoking them into thinking critically about how they would approach marketing issues.

Students will learn the theory that supports those skills vital to successfully engaging with marketing across all areas of society, from dealing with sceptical consumers, selling products to the government, and deciding which pricing approach to adopt, through to the ethical implications of marketing to children, and being aware of how to use social networking sites to their advantage.


Supporting both students and lecturers are the accompanying online resources:

For lecturers:
- Access exclusive video interviews of marketers from well-known organizations including Virgin Media and BBH to share with your students and help make marketing theory relevant to them
- Save time by using the fantastic bank of additional resources including PowerPoint slides, comprehensive library of YouTube clips, test bank and tutorial activities to help support your teaching.

For students:
- Learn from the top recruitment professionals on the attributes they look for in graduates entering the workplace
- Explore the latest developments in digital marketing and social media
- Download our expert authors' podcasts to learn and revise on the go
- Check you've really understood with a wealth of multiple choice questions, worksheets and activities

Recenzijos

Not only have Baines and Fill created an extremely comprehensive and practical guide to the complex world of marketing, they have also liberally illustrated it with real-life global examples. Add this to their Online Resource Centre and you have essential reading for student and practitioner alike. - John Flynn, Immediate Past Master, Worshipful Company of Marketors This book brings together the best of traditional and contemporary marketing theory and practice in a way that enables both students and managers to understand and implement the key concepts. The strong evidence-based approach provides practical examples and support material, which makes this a must-read book. - Dr Deborah Roberts, Nottingham University Business School

Case Insights xiv
Author Profiles xvi
Acknowledgements xvii
Preface xx
How to Use this Book xxiv
How to Use the Online Resource Centre xxvi
Video and Digital Resources-Experience Marketing in Context xxix
Part 1 Marketing Fundamentals
1(110)
1 Marketing Principles and Society
3(35)
Case Insight: Systembolaget
4(1)
Introduction
5(1)
What is Marketing?
5(7)
The Principal Principles of Marketing
12(6)
The Extended Marketing Mix
18(3)
Marketing in Context
21(6)
Marketing and Society
27(6)
Chapter Summary
33(1)
Review Questions
33(1)
Worksheet Summary
34(1)
Discussion Questions
34(1)
References
35(3)
2 Consumer Buying Behaviour
38(37)
Case Insight: BrainJuicer Labs
39(1)
Introduction
40(1)
Consumer Behaviour: Rational or Emotional?
40(1)
Proposition Acquisition
41(7)
Perceptions, Learning, and Memory
48(6)
Personality
54(2)
Motivation
56(5)
The Importance of Social Contexts
61(8)
Chapter Summary
69(1)
Review Questions
70(1)
Worksheet Summary
71(1)
Discussion Questions
71(1)
References
72(3)
3 Marketing Research and Customer Insight
75(36)
Case Insight: MESH Planning
76(1)
Introduction
77(1)
Definitions of Marketing Research and Customer Insight
77(2)
Marketing Information Systems and the Insight Process
79(2)
Commissioning Marketing Research
81(3)
The Marketing Research Process
84(14)
Market Research Online
98(2)
Market and Advertisement Testing
100(2)
Marketing Research and Ethics
102(1)
International Marketing Research
103(3)
Chapter Summary
106(1)
Review Questions
107(1)
Worksheet Summary
107(1)
Discussion Questions
107(1)
References
108(3)
Part 2 Principles of Marketing Management
111(164)
4 Marketing Environment
113(38)
Case Insight: Glassolutions Saint-Gobain
114(1)
Introduction
115(1)
Understanding the External Environment
116(12)
The Ecological Environment
128(5)
Understanding the Performance Environment
133(6)
Understanding the Internal Environment
139(6)
Chapter Summary
145(1)
Review Questions
146(1)
Worksheet Summary
147(1)
Discussion Questions
147(1)
References
148(3)
5 Marketing Strategy
151(49)
Case Insight: PJ Care
152(1)
Introduction
153(5)
Strategic Marketing Planning---Activities
158(20)
Implementation
178(13)
Managing and Controlling Marketing Programmes
191(2)
Marketing Planning
193(1)
Chapter Summary
194(2)
Review Questions
196(1)
Worksheet Summary
196(1)
Discussion Questions
196(1)
References
197(3)
6 Market Segmentation and Positioning
200(38)
Case Insight: Brampton Bicycles
201(1)
Introduction
201(1)
The STP Process
202(1)
The Concept of Market Segmentation
203(2)
The Process of Market Segmentation
205(1)
Market Segmentation in Consumer Markets
206(13)
Segmentation in Business Markets
219(4)
Target Markets
223(4)
Segmentation Limitations
227(1)
Positioning
228(5)
Chapter Summary
233(1)
Review Questions
234(1)
Worksheet Summary
235(1)
Discussion Questions
235(1)
References
236(2)
7 International Market Development
238(37)
Case Insight: Orange
239(1)
Introduction
240(1)
Types of International Organization
240(2)
Market Development
242(2)
International Market Development
244(3)
International Competitive Strategy
247(4)
Drivers of International Market Development
251(4)
International Market Selection
255(3)
International Marketing Environment
258(6)
Methods of Market Entry
264(6)
Chapter Summary
270(1)
Review Questions
270(1)
Worksheet Summary
271(1)
Discussion Questions
271(1)
References
272(3)
Part 3 The Marketing Mix
275(176)
8 Innovation and New Proposition Development
277(35)
Case Insight: Domino's Pizza
278(1)
Introduction
278(2)
Product Levels
280(2)
Classifying Products
282(4)
Product Range, Line, and Mix
286(1)
Product Lifecycles
287(4)
What is a Service?
291(2)
The Nature of Services
293(4)
Developing Propositions for Products and Services
297(9)
The Process of Adoption
306(1)
Diffusion Theory
307(1)
Chapter Summary
308(1)
Review Questions
309(1)
Worksheet Summary
310(1)
Discussion Questions
310(1)
References
310(2)
9 Price Decisions
312(35)
Case Insight: 3M
313(2)
Introduction
315(1)
The Concept of Pricing and Cost
315(1)
The Relationship between Pricing and Proposition Costs
316(17)
Pricing Management
333(9)
Chapter Summary
342(1)
Review Questions
343(1)
Worksheet Summary
343(1)
Discussion Questions
343(1)
References
344(3)
10 An Introduction to Marketing Communications
347(34)
Case Insight: The Guardian
348(1)
Introduction
349(1)
Introducing Marketing Communications
349(2)
Communication Theory
351(5)
Personal Influencers
356(4)
The Role of Marketing Communications
360(3)
What is Marketing Communications?
363(1)
The Tasks of Marketing Communications
364(1)
The Marketing Communications Mix
365(1)
Word of Mouth
366(2)
How Marketing Communications Works
368(1)
The Strong and the Weak Theories of Advertising
369(2)
A Composite Approach
371(3)
Cultural Aspects of Marketing Communications
374(3)
Chapter Summary
377(1)
Review Questions
378(1)
Worksheet Summary
378(1)
Discussion Questions
378(1)
References
379(2)
11 Managing the Communications Mix
381(34)
Case Insight: Budweiser Budvar
382(1)
Introduction
383(1)
The Role and Purpose of the Marketing Communications Mix
383(3)
Selecting the Right Mix of Tools
386(3)
The Media
389(6)
Marketing Communications Messages
395(3)
Other Promotional Methods and Approaches
398(2)
Marketing Communications Planning
400(6)
Managing Communications Activities
406(2)
Integrated Marketing Communications
408(2)
Chapter Summary
410(1)
Review Questions
411(1)
Worksheet Summary
411(1)
Discussion Questions
412(1)
References
412(3)
12 Marketing Channels and Retailing
415(36)
Case Insight: Cobalt
416(1)
Introduction
417(1)
Channel Management
417(3)
Types of Intermediary
420(3)
Managing Market Channels
423(1)
Distribution Channel Strategy
424(5)
Channel Intensity
429(3)
Managing Relationships in the Channel
432(1)
Supply Chain Management
433(7)
Retailing
440(7)
Chapter Summary
447(1)
Review Questions
448(1)
Worksheet Summary
448(1)
Discussion Questions
448(1)
References
449(2)
Part 4 Principles of Relational Marketing
451(150)
13 Branding Decisions
453(35)
Case Insight: BRAND sense agency
454(1)
Introduction
455(4)
How to Build Brands
459(2)
How Brands Work: Associations and Personalities
461(3)
Types of Brand
464(1)
Branding Policies
465(1)
Branding Perspectives
466(3)
Brand Strategies
469(7)
Sector Branding
476(7)
Brand Equity
483(1)
Chapter Summary
484(1)
Review Questions
484(1)
Worksheet Summary
485(1)
Discussion Questions
485(1)
References
485(3)
14 Managing Relationships and Customer Experiences
488(39)
Case Insight: RAKBANK
489(1)
Introduction
490(1)
Understanding Perceived Value
490(5)
Service Processes
495(1)
Service Encounters
496(2)
Key Dimensions of Services Marketing
498(2)
Measuring Service Quality and Performance
500(2)
Principles of Relationship Marketing
502(1)
The Economics of Relationship Marketing
503(2)
The Customer Relationship Lifecycle
505(2)
Loyalty, Retention, and Customer Satisfaction
507(4)
Relationship Trust, Commitment, and Satisfaction
511(3)
Customer Service and Relationship Management
514(3)
Customer Experiences
517(5)
Chapter Summary
522(1)
Review Questions
523(1)
Worksheet Summary
524(1)
Discussion Questions
524(1)
References
524(3)
15 Business-to-Business Marketing
527(41)
Case Insight: Oxford Instruments
528(1)
Introduction
529(1)
What is Business-to-Business Marketing?
529(2)
Characteristics of Business Markets
531(3)
Types of Organizational Customers
534(3)
Types of Business Goods and Services
537(1)
Organizational Buyer Behaviour
538(1)
Decision-Making Units: Characteristics
539(3)
The Decision-Making Unit: Processes
542(4)
The Role of Purchasing in Organizations
546(3)
Customer Portfolio Matrix
549(2)
Professional Services Marketing
551(3)
Key Account Management (KAM)
554(2)
Key Account Relationship Cycles
556(1)
A Comparison of B2B and B2C Buying Characteristics
557(6)
Chapter Summary
563(1)
Review Questions
564(1)
Worksheet Summary
564(1)
Discussion Questions
564(1)
References
565(3)
16 Not-For-Profit Marketing
568(33)
Case Insight: Oxfam
569(1)
Introduction
570(3)
Key Characteristics of Not-for-Profit Organizations
573(5)
Types of Not-for-Profit Organization
578(12)
Fundraising
590(4)
Chapter Summary
594(1)
Review Questions
595(1)
Worksheet Summary
596(1)
Discussion Questions
596(1)
References
597(4)
Part 5 Critique and Change in Marketing Practice
601(104)
17 Digital and Social Media Marketing
603(40)
Case Insight: Virgin Media
604(1)
Introduction
605(1)
Digital Marketing
606(4)
Marketing's Digital Evolution
610(3)
Digital Marketing Activities
613(20)
Crowdsourcing
633(1)
Legal and Ethical Considerations
634(2)
Chapter Summary
636(1)
Review Questions
637(1)
Worksheet Summary
637(1)
Discussion Questions
638(1)
References
638(5)
18 Marketing, Sustainability, and Ethics
643(32)
Case Insight: innocent
644(1)
Introduction
644(1)
Sustainable Marketing
645(3)
Corporate Social Responsibility
648(3)
Ethics and Marketing
651(5)
The Ethical Decision-Making Process
656(4)
Distribution Management and Ethics
660(1)
Promotion and Ethics
661(3)
Products and Ethics
664(1)
Pricing and Ethics
665(1)
Universalism/Relativism in Marketing Ethics
666(1)
Bribery
667(3)
Chapter Summary
670(1)
Review Questions
670(1)
Worksheet Summary
671(1)
Discussion Questions
671(1)
References
672(3)
19 Critical and Postmodern Perspectives in Marketing
675(30)
Case Insight: Livity
676(1)
Introduction
677(1)
The Critical Marketing Perspective
678(5)
Postmodern Marketing
683(12)
Semiotics and Deconstruction
695(4)
Chapter Summary
699(1)
Review Questions
700(1)
Worksheet Summary
701(1)
Discussion Questions
701(1)
References
701(4)
Glossary 705(24)
Index 729
Paul Baines is Professor of Political Marketing and Programme Director MSc in Management, Cranfield School of Management, Cranfield University. He is author/co-author of more than a hundred published articles, book chapters and books, particularly on political marketing issues. Paul is an experienced author and editor whose publications include books on PR, marketing research, political marketing and strategy. Paul's marketing consultancy projects have included work for a variety of large public and private organisations including a high-profile football club, a large aerospace maintenance company, a national charity, an advertising agency, an awarding body, government departments, and a private jet start-up company. He operates his own strategic marketing / research consultancy, Baines Associates Limited. Twitter: @drpaulbaines Chris Fill is a Director of Fillassociates, who develop and deliver learning materials related to marketing and corporate communications. Formerly Principal Lecturer at the University of Portsmouth, Chris now works with a variety of private and not-for-profit organizations including several publishers. He is a Fellow of the Chartered Institute of Marketing where he was the Senior Examiner for the marketing communications modules, and more recently the Professional Postgraduate Diploma, Managing Corporate Reputation. In addition to numerous papers published in a range of academic journals, he has written or contributed to over 40 books, including his market leading and internationally recognised textbook, Marketing Communications, now in its 7th edition.