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Marketing 4th Revised edition [Minkštas viršelis]

3.50/5 (59 ratings by Goodreads)
(Professor of Political Marketing, Cranfield School of Management), (Professor of Marketing, Stockholm School of Eco), (Director of Fillassociates, Director of Fillassociates, formerly Principal Lecturer at the University of Portsmouth,)
  • Formatas: Paperback / softback, 768 pages, aukštis x plotis x storis: 266x197x31 mm, weight: 1611 g
  • Išleidimo metai: 08-Dec-2016
  • Leidėjas: Oxford University Press
  • ISBN-10: 0198748531
  • ISBN-13: 9780198748533
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 768 pages, aukštis x plotis x storis: 266x197x31 mm, weight: 1611 g
  • Išleidimo metai: 08-Dec-2016
  • Leidėjas: Oxford University Press
  • ISBN-10: 0198748531
  • ISBN-13: 9780198748533
Kitos knygos pagal šią temą:
The theories. The relevance. The reality. The complete package of book and online resources to explain and illustrate how marketing really works.

Do you want to know how a quintessentially British brand expands into the Chinese market, how organizations incorporate social media into their communication campaigns, or how a department store can channel its business online? What can you learn from these practices and how could it influence your career, whether in marketing or not?

Marketing, 4th edition, will provide the skills vital to successfully engaging with marketing across all areas of society, from dealing with sceptical consumers, moving a business online, and deciding which pricing strategy to adopt, through to the ethical implications of marketing to children, and being aware of how to use social networking sites to a business advantage.

In this edition, a broader range of integrated examples and market insights within each chapter demonstrate the relevance of theory to the practice, featuring companies such as Porsche, Facebook, and L'Oreal. The diversity of marketing on a global scale is showcased by examples that include advertising in the Middle East, Soberana marketing in Panama, and LEGO's expansion into emerging markets. Theory into practice boxes relate these examples back the theoretical frameworks, models, and concepts outlined in the chapter, giving a fully integrated overview of not just what marketing theory looks like in practice, but how it can be used to promote a company's success.

Video interviews with those in the industry offer a truly unique insight into the fascinating world of a marketing practitioner. For the fourth edition, the authors speak to a range of companies, from Withers Worldwide to Aston Martin, the City of London Police to Spotify, asking marketing professionals to talk you through how they dealt with a marketing problem facing their company.

Review and discussion questions conclude each chapter, prompting readers to examine the themes discussed in more detail and encouraging them to engage critically with the theory. Links to seminal papers throughout each chapter also present the opportunity to take learning further.

Employing their widely-praised writing style, the authors continue to encourage you to look beyond the classical marketing perspectives by contrasting these with the more modern services and societal schools of thought, while new author, Sara Rosengren, provides a fresh European perspective to the subject.

The fourth edition of the best-selling Marketing, will pique your curiosity with a fascinating, contemporary, and motivational insight into this dynamic subject.

The book is accompanied by an Online Resource Centre that features:

For everyone:
Practitioner Insight videos
Library of video links
Worksheets

For students:
Author Audio Podcasts
Multiple choice questions
Flashcard glossaries
Employability guidance and marketing careers insights
Internet activities
Research insights
Web links

For lecturers:
VLE content
PowerPoint Slides
Test bank
Essay Questions
Tutorial Activities
Marketing Resource Bank
Pointers on Answering Discussion questions
Figures and Tables from the book
Transcripts to accompany the practitioner insight videos.

Recenzijos

'A comprehensive introductory text that provides students with fundamental theoretical principals of marketing. The theory is well explained and illustrated throughout by relevant examples.' * Denise Daniels, Newcastle University * 'An excellent introduction to Marketing from a managerial and academic perspective. Engages students with the right balance between theory and marketing practice.' * Wybe Popma, Brighton Business School * 'An extremely engaging and interactive text, and a truly helpful resource to anyone studying marketing. Would highly recommend!' * Chloe Lansbury, student, Aston University * 'These very experienced authors have remained ahead of the field with another lively and readable textbook that fully covers contemporary marketing. A fantastic introduction to marketing for students.' * Professor Michael A J Saren, University of Leicester * 'This wonderfully comprehensive textbook has been fully updated for content, relevance, and practical ease of use in an online world. Marketing touches every facet of the business process and this book shows you how.' * David Pearson, Master, The Worshipful Company of Marketing, international marketing expert and author of The 20 Ps of Marketing *

Case Insights xvi
Author Profiles xviii
Acknowledgements xix
Preface xxiii
How to Use this Book xxviii
How to Use the Online Resource Centre xxx
Dashboard xxxiii
Part One Principles of Marketing
1(126)
1 Marketing Principles and Practice
3(41)
Case Insight: Aldoraq Water Bottling Plant
4(1)
Introduction
5(1)
What is Marketing?
5(8)
The Principal Principles of Marketing
13(7)
The Extended Marketing Mix
20(5)
Marketing in Context
25(5)
Marketing's Positive Impact on Society
30(7)
Chapter Summary
37(1)
Review Questions
38(1)
Worksheet Summary
38(1)
Discussion Questions
38(1)
Glossary
39(1)
References
40(4)
2 Consumer Buying Behaviour
44(43)
Case Insight: Holdz®
45(1)
Introduction
46(1)
Consumer Behaviour: Rational or Emotional?
47(1)
Proposition Acquisition
48(7)
Perceptions, Learning, and Memory
55(7)
Personality
62(3)
Motivation
65(3)
The Importance of Social Contexts
68(11)
Chapter Summary
79(1)
Review Questions
80(1)
Worksheet Summary
80(1)
Discussion Questions
81(1)
Glossary
82(2)
References
84(3)
3 Marketing Research and Customer Insight
87(40)
Case Insight: MESH Planning
88(1)
Introduction
89(1)
Definitions of Marketing Research and Customer Insight
89(2)
The Customer Insight Process
91(3)
Commissioning Market Research
94(3)
The Marketing Research Process
97(16)
Market and Advertisement Testing
113(2)
Big Data and Marketing Analytics
115(1)
Marketing Research and Ethics
116(1)
International Marketing Research
117(3)
Chapter Summary
120(1)
Review Questions
121(1)
Worksheet Summary
121(1)
Discussion Questions
121(1)
Glossary
122(2)
References
124(3)
Part Two Marketing Management and Strategy
127(170)
4 The Marketing Environment
129(38)
Case Insight: Glassolutions Saint-Gobain
130(1)
Introduction
131(1)
Understanding the External Environment
132(16)
Understanding the Performance Environment
148(8)
Understanding the Internal Environment
156(4)
Marketing Audit
160(1)
Chapter Summary
161(1)
Review Questions
162(1)
Worksheet Summary
162(1)
Discussion Questions
162(2)
Glossary
164(1)
References
165(2)
5 Marketing Strategy
167(44)
Case Insight: 3scale
168(1)
Introduction
169(6)
Strategic Marketing Planning---Activities
175(16)
Implementation
191(11)
Managing and Controlling Marketing Programmes
202(1)
Marketing Planning
203(2)
Chapter Summary
205(1)
Review Questions
206(1)
Worksheet Summary
206(1)
Discussion Questions
206(1)
Glossary
207(1)
References
208(3)
6 Market Segmentation and Positioning
211(44)
Case Insight: Soberana
212(1)
Introduction
213(1)
The STP Process
213(2)
The Concept of Market Segmentation
215(3)
The Process of Market Segmentation
218(1)
Market Segmentation in Consumer Markets
219(11)
Segmentation in Business Markets
230(5)
Target Markets
235(3)
Segmentation Limitations
238(1)
Positioning
239(9)
Chapter Summary
248(1)
Review Questions
249(1)
Worksheet Summary
250(1)
Discussion Questions
250(1)
Glossary
251(1)
References
252(3)
7 International Market Development
255(42)
Case Insight: Lanson International
256(1)
Introduction
257(1)
Types of International Organization
257(2)
International Market Development: A Growth Strategy
259(1)
International Market Development
260(5)
International Competitive Strategy
265(5)
Drivers of International Market Development
270(3)
International Market Selection
273(4)
International Marketing Environment
277(7)
Market Entry Selection Criteria
284(6)
Chapter Summary
290(1)
Review Questions
291(1)
Worksheet Summary
291(1)
Discussion Questions
291(1)
Glossary
292(1)
References
293(4)
Part Three Managing Marketing Programmes
297(228)
8 New Proposition Development and Innovation
299(38)
Case Insight: Domino's Pizza
300(1)
Introduction
300(2)
Product Levels
302(5)
Classifying Products
307(4)
Product Range, Line, and Mix
311(1)
Product Lifecycles
312(6)
Developing Propositions for Products and Services
318(7)
Service Development
325(2)
The Process of Adoption
327(1)
Diffusion Theory
328(3)
Chapter Summary
331(1)
Review Questions
332(1)
Worksheet Summary
332(1)
Discussion Questions
332(1)
Glossary
333(1)
References
334(3)
9 Price and Customer Value Decisions
337(40)
Case Insight: Simply Business
338(1)
Introduction
339(1)
Price Elasticity of Demand
340(2)
The Concept of Pricing and Cost
342(2)
The Relationship Between Pricing and Propositional Costs
344(21)
Pricing Management
365(5)
Chapter Summary
370(1)
Review Questions
371(1)
Worksheet Summary
371(1)
Discussion Questions
372(1)
Glossary
372(1)
References
373(4)
10 Principles of Marketing Communications
377(38)
Case Insight: The Guardian
378(1)
Introduction
379(1)
Defining Marketing Communications
379(1)
The Scope of Marketing Communications
380(3)
How Marketing Communications Works
383(13)
The Role of Marketing Communications in Marketing
396(10)
Cultural Aspects of Marketing Communications
406(4)
Chapter Summary
410(1)
Review Questions
411(1)
Worksheet Summary
411(1)
Discussion Questions
411(1)
Glossary
412(1)
References
413(2)
11 Configuring the Marketing Communications Mix
415(36)
Case Insight: Budweiser Budvar
416(1)
Introduction
417(1)
The Role of the Marketing Communications Mix
417(4)
Selecting the Right Tools
421(4)
Marketing Communications Messages
425(4)
The Media
429(8)
Other Promotional Methods and Approaches
437(3)
The Changing Marketing Communications Landscape
440(2)
Integrated Marketing Communications
442(4)
Chapter Summary
446(1)
Review Questions
447(1)
Worksheet Summary
447(1)
Discussion Questions
448(1)
Glossary
448(1)
References
449(2)
12 Digital and Social Media Marketing
451(37)
Case Insight: Spotify
452(1)
Introduction
453(1)
Digital Marketing
454(2)
Evolution of the Internet
456(1)
Evolution of Social Media
457(3)
How Digitalization is Transforming Marketing
460(1)
Digital Marketing Communications
461(17)
Crowdsourcing
478(3)
Legal and Ethical Considerations
481(1)
Chapter Summary
482(1)
Review Questions
483(1)
Worksheet Summary
483(1)
Discussion Questions
483(1)
Glossary
484(1)
References
484(4)
13 Branding Decisions
488(37)
Case Insight: Aston Martin
489(1)
Introduction
490(2)
What Is a Brand?
492(1)
Why Brand?
493(3)
How Brands Work: Associations and Personalities
496(3)
Brand Names
499(1)
Types of Brand
500(1)
Branding Strategies
501(1)
How to Build Brands
502(1)
Branding Perspectives
503(4)
Brand Co-creation
507(4)
Brand Preference or Relevance
511(1)
Sector Branding
511(7)
Brand Equity
518(1)
Chapter Summary
519(1)
Review Questions
520(1)
Worksheet Summary
521(1)
Discussion Questions
521(1)
Glossary
521(1)
References
522(3)
Part Four Principles of Customer Management
525(122)
14 Channels, Supply Chains, and Retailing
527(39)
Case Insight: Ånlens
528(1)
Introduction
529(1)
Channel Management
530(3)
Types of Intermediary
533(1)
Managing Marketing Channels
534(3)
Distribution Channel Strategy
537(4)
Channel Intensity
541(3)
Managing Relationships in the Channel
544(1)
Grey Marketing
545(1)
Supply Chain Management
545(6)
Retailing
551(9)
Chapter Summary
560(1)
Review Questions
561(1)
Worksheet Summary
562(1)
Discussion Questions
562(1)
Glossary
563(1)
References
564(2)
15 Services and Relationship Marketing
566(40)
Case Insight: Withers Worldwide
567(1)
Introduction
568(1)
The Nature of Services
569(5)
Service Processes
574(2)
Service Encounters
576(3)
Key Dimensions of Services Marketing
579(1)
Measuring Service Quality and Performance
580(3)
Principles of Relationship Marketing
583(1)
The Customer Relationship Lifecycle
584(3)
Loyalty, Retention, and Customer Satisfaction
587(4)
Relationship Trust, Commitment, and Satisfaction
591(9)
Chapter Summary
600(1)
Review Questions
601(1)
Worksheet Summary
602(1)
Discussion Questions
602(1)
Glossary
602(1)
References
603(3)
16 Business-to-Business Marketing
606(41)
Case Insight: Oxford Instruments
607(1)
Introduction
608(1)
What is Business-to-Business Marketing?
608(2)
Characteristics of Business Markets
610(4)
Types of Organizational Customer
614(2)
Types of Business Goods and Services
616(1)
Organizational Buyer Behaviour
616(2)
Decision-Making Units: Characteristics
618(3)
The Decision-Making Unit: Processes
621(14)
Key Account Management (KAM)
635(1)
Key Account Relationship Cycles
636(4)
Chapter Summary
640(1)
Review Questions
640(1)
Worksheet Summary
641(1)
Discussion Questions
641(1)
Glossary
641(1)
References
642(5)
Part Five The Social Impacts of Marketing
647(76)
17 Not-for-Profit and Social Marketing
649(32)
Case Insight: City of London Police
650(1)
Introduction
651(3)
Key Characteristics of Not-for-Profit Organizations
654(5)
Types of Not-for-Profit Organization
659(16)
Chapter Summary
675(1)
Review Questions
676(1)
Worksheet Summary
677(1)
Discussion Questions
677(1)
Glossary
678(1)
References
678(3)
18 Marketing, Society, Sustainability, and Ethics
681(42)
Case Insight: innocent
682(1)
Introduction
682(1)
Sustainable Marketing
683(3)
Unsustainable Marketing: The Critical `Turn'
686(6)
Corporate Social Responsibility
692(1)
Ethics and Marketing
693(8)
The Ethical Decision-Making Process
701(1)
Distribution Management and Ethics
702(1)
Promotion and Ethics
703(3)
Products and Ethics
706(3)
Pricing and Ethics
709(1)
Universalism/Relativism in Marketing Ethics
710(1)
Bribery
711(2)
Chapter Summary
713(1)
Review Questions
714(1)
Worksheet Summary
714(1)
Discussion Questions
714(1)
Glossary
715(1)
References
716(7)
Index 723
Paul Baines is Professor of Political Marketing at Cranfield University. He is author/co-author of more than a hundred published articles, book chapters, and books on marketing issues. Over the last 20 years, Paul's research has particularly focused on political marketing, public opinion, and propaganda. He is a Fellow of the Chartered Institute of Marketing, and a member of the Market Research Society (MRS), ESOMAR and the Academy of Marketing, and a Fellow of the Institute of Directors. Paul's consultancy includes experience working with various government departments on strategic communication research projects as well as many small, medium, and large private enterprises including Saint Gobain Glassolutions, IBM, 3M, and many more, on market research/marketing planning. Paul is Director of Baines Associates Limited.

Chris Fill is Director of Fillassociates, who develop and deliver learning materials related to marketing and corporate communications. (see www.chrisfill.com) Formerly Principal Lecturer at the University of Portsmouth, Chris now works with a variety of private and not-for-profit organizations including several publishers. He is a Fellow of the Chartered Institute of Marketing where he was the Senior Examiner responsible for the marketing communications modules, and more recently the Professional Postgraduate Diploma module, Managing Corporate Reputation. In addition to numerous papers published in a range of academic journals, he has written or contributed to over 40 books, including his market leading and internationall recognized textbook, Marketing Communications, now in its seventh edition.

Sara Rosengren is Associate Professor of Marketing at Stockholm School of Economics, where she holds the position as Head of Research at the Center for Retailing. She is also a board member of the European Advertising Academy. Sara's research on creative marketing communications has been published in leading academic journals such as the Journal of Advertising, Journal of Advertising Research, and Journal of Brand Management. She is especially renowned for her work on advertising equity and in 2015 she was ranked as one of the top 5% of advertising researchers worldwide. Sara is passionate about bridging the gap between the marketing academy and practice. She is frequently invited to speak at academic institutions, industry seminars, and company get-togethers and regularly comments on marketing-related phenomena in Swedish media.