Case Insights |
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xvi | |
Author Profiles |
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xviii | |
Acknowledgements |
|
xix | |
Preface |
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xxiii | |
How to Use this Book |
|
xxviii | |
How to Use the Online Resource Centre |
|
xxx | |
Dashboard |
|
xxxiii | |
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Part One Principles of Marketing |
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1 | (126) |
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1 Marketing Principles and Practice |
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3 | (41) |
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Case Insight: Aldoraq Water Bottling Plant |
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4 | (1) |
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5 | (1) |
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5 | (8) |
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The Principal Principles of Marketing |
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13 | (7) |
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The Extended Marketing Mix |
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20 | (5) |
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25 | (5) |
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Marketing's Positive Impact on Society |
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30 | (7) |
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37 | (1) |
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38 | (1) |
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38 | (1) |
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38 | (1) |
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39 | (1) |
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40 | (4) |
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2 Consumer Buying Behaviour |
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44 | (43) |
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45 | (1) |
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46 | (1) |
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Consumer Behaviour: Rational or Emotional? |
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47 | (1) |
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48 | (7) |
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Perceptions, Learning, and Memory |
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55 | (7) |
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62 | (3) |
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65 | (3) |
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The Importance of Social Contexts |
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68 | (11) |
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79 | (1) |
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80 | (1) |
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80 | (1) |
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81 | (1) |
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82 | (2) |
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84 | (3) |
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3 Marketing Research and Customer Insight |
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87 | (40) |
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Case Insight: MESH Planning |
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88 | (1) |
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89 | (1) |
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Definitions of Marketing Research and Customer Insight |
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89 | (2) |
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The Customer Insight Process |
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91 | (3) |
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Commissioning Market Research |
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94 | (3) |
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The Marketing Research Process |
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97 | (16) |
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Market and Advertisement Testing |
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113 | (2) |
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Big Data and Marketing Analytics |
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115 | (1) |
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Marketing Research and Ethics |
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116 | (1) |
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International Marketing Research |
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117 | (3) |
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120 | (1) |
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121 | (1) |
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121 | (1) |
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121 | (1) |
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122 | (2) |
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124 | (3) |
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Part Two Marketing Management and Strategy |
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127 | (170) |
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4 The Marketing Environment |
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129 | (38) |
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Case Insight: Glassolutions Saint-Gobain |
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130 | (1) |
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131 | (1) |
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Understanding the External Environment |
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132 | (16) |
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Understanding the Performance Environment |
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148 | (8) |
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Understanding the Internal Environment |
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156 | (4) |
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160 | (1) |
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161 | (1) |
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162 | (1) |
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162 | (1) |
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162 | (2) |
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164 | (1) |
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165 | (2) |
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167 | (44) |
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168 | (1) |
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169 | (6) |
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Strategic Marketing Planning---Activities |
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175 | (16) |
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191 | (11) |
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Managing and Controlling Marketing Programmes |
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202 | (1) |
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203 | (2) |
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205 | (1) |
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206 | (1) |
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206 | (1) |
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206 | (1) |
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207 | (1) |
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208 | (3) |
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6 Market Segmentation and Positioning |
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211 | (44) |
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212 | (1) |
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213 | (1) |
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213 | (2) |
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The Concept of Market Segmentation |
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215 | (3) |
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The Process of Market Segmentation |
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218 | (1) |
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Market Segmentation in Consumer Markets |
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219 | (11) |
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Segmentation in Business Markets |
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230 | (5) |
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235 | (3) |
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238 | (1) |
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239 | (9) |
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248 | (1) |
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249 | (1) |
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250 | (1) |
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250 | (1) |
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251 | (1) |
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252 | (3) |
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7 International Market Development |
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255 | (42) |
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Case Insight: Lanson International |
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256 | (1) |
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257 | (1) |
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Types of International Organization |
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257 | (2) |
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International Market Development: A Growth Strategy |
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259 | (1) |
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International Market Development |
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260 | (5) |
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International Competitive Strategy |
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265 | (5) |
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Drivers of International Market Development |
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270 | (3) |
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International Market Selection |
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273 | (4) |
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International Marketing Environment |
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277 | (7) |
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Market Entry Selection Criteria |
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284 | (6) |
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290 | (1) |
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291 | (1) |
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291 | (1) |
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291 | (1) |
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292 | (1) |
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293 | (4) |
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Part Three Managing Marketing Programmes |
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297 | (228) |
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8 New Proposition Development and Innovation |
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299 | (38) |
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Case Insight: Domino's Pizza |
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300 | (1) |
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300 | (2) |
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302 | (5) |
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307 | (4) |
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Product Range, Line, and Mix |
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311 | (1) |
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312 | (6) |
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Developing Propositions for Products and Services |
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318 | (7) |
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325 | (2) |
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327 | (1) |
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328 | (3) |
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331 | (1) |
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332 | (1) |
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332 | (1) |
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332 | (1) |
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333 | (1) |
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334 | (3) |
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9 Price and Customer Value Decisions |
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337 | (40) |
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Case Insight: Simply Business |
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338 | (1) |
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339 | (1) |
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Price Elasticity of Demand |
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340 | (2) |
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The Concept of Pricing and Cost |
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342 | (2) |
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The Relationship Between Pricing and Propositional Costs |
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344 | (21) |
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365 | (5) |
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370 | (1) |
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371 | (1) |
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371 | (1) |
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372 | (1) |
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372 | (1) |
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373 | (4) |
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10 Principles of Marketing Communications |
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377 | (38) |
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Case Insight: The Guardian |
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378 | (1) |
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379 | (1) |
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Defining Marketing Communications |
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379 | (1) |
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The Scope of Marketing Communications |
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380 | (3) |
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How Marketing Communications Works |
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383 | (13) |
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The Role of Marketing Communications in Marketing |
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396 | (10) |
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Cultural Aspects of Marketing Communications |
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406 | (4) |
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410 | (1) |
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411 | (1) |
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411 | (1) |
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411 | (1) |
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412 | (1) |
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413 | (2) |
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11 Configuring the Marketing Communications Mix |
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415 | (36) |
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Case Insight: Budweiser Budvar |
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416 | (1) |
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417 | (1) |
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The Role of the Marketing Communications Mix |
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|
417 | (4) |
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Selecting the Right Tools |
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421 | (4) |
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Marketing Communications Messages |
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425 | (4) |
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429 | (8) |
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Other Promotional Methods and Approaches |
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437 | (3) |
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The Changing Marketing Communications Landscape |
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|
440 | (2) |
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Integrated Marketing Communications |
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442 | (4) |
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446 | (1) |
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447 | (1) |
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447 | (1) |
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448 | (1) |
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448 | (1) |
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449 | (2) |
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12 Digital and Social Media Marketing |
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451 | (37) |
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452 | (1) |
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453 | (1) |
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454 | (2) |
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Evolution of the Internet |
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456 | (1) |
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Evolution of Social Media |
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457 | (3) |
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How Digitalization is Transforming Marketing |
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460 | (1) |
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Digital Marketing Communications |
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461 | (17) |
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478 | (3) |
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Legal and Ethical Considerations |
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481 | (1) |
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482 | (1) |
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483 | (1) |
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483 | (1) |
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483 | (1) |
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484 | (1) |
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484 | (4) |
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488 | (37) |
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Case Insight: Aston Martin |
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489 | (1) |
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490 | (2) |
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492 | (1) |
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493 | (3) |
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How Brands Work: Associations and Personalities |
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496 | (3) |
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499 | (1) |
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500 | (1) |
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501 | (1) |
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502 | (1) |
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503 | (4) |
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|
507 | (4) |
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Brand Preference or Relevance |
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511 | (1) |
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511 | (7) |
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518 | (1) |
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519 | (1) |
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520 | (1) |
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521 | (1) |
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521 | (1) |
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521 | (1) |
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522 | (3) |
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Part Four Principles of Customer Management |
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|
525 | (122) |
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14 Channels, Supply Chains, and Retailing |
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527 | (39) |
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528 | (1) |
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529 | (1) |
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530 | (3) |
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533 | (1) |
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Managing Marketing Channels |
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534 | (3) |
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Distribution Channel Strategy |
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537 | (4) |
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541 | (3) |
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Managing Relationships in the Channel |
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544 | (1) |
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545 | (1) |
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545 | (6) |
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551 | (9) |
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560 | (1) |
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561 | (1) |
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562 | (1) |
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562 | (1) |
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563 | (1) |
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564 | (2) |
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15 Services and Relationship Marketing |
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|
566 | (40) |
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Case Insight: Withers Worldwide |
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567 | (1) |
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568 | (1) |
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|
569 | (5) |
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574 | (2) |
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576 | (3) |
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Key Dimensions of Services Marketing |
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|
579 | (1) |
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Measuring Service Quality and Performance |
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|
580 | (3) |
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Principles of Relationship Marketing |
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|
583 | (1) |
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The Customer Relationship Lifecycle |
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|
584 | (3) |
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Loyalty, Retention, and Customer Satisfaction |
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|
587 | (4) |
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Relationship Trust, Commitment, and Satisfaction |
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591 | (9) |
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600 | (1) |
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601 | (1) |
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602 | (1) |
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602 | (1) |
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602 | (1) |
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603 | (3) |
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16 Business-to-Business Marketing |
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606 | (41) |
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Case Insight: Oxford Instruments |
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607 | (1) |
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608 | (1) |
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What is Business-to-Business Marketing? |
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|
608 | (2) |
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Characteristics of Business Markets |
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|
610 | (4) |
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Types of Organizational Customer |
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|
614 | (2) |
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Types of Business Goods and Services |
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|
616 | (1) |
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Organizational Buyer Behaviour |
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616 | (2) |
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Decision-Making Units: Characteristics |
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|
618 | (3) |
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The Decision-Making Unit: Processes |
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|
621 | (14) |
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Key Account Management (KAM) |
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635 | (1) |
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Key Account Relationship Cycles |
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|
636 | (4) |
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640 | (1) |
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|
640 | (1) |
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641 | (1) |
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|
641 | (1) |
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|
641 | (1) |
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|
642 | (5) |
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Part Five The Social Impacts of Marketing |
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|
647 | (76) |
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17 Not-for-Profit and Social Marketing |
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|
649 | (32) |
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Case Insight: City of London Police |
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|
650 | (1) |
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|
651 | (3) |
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Key Characteristics of Not-for-Profit Organizations |
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|
654 | (5) |
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Types of Not-for-Profit Organization |
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659 | (16) |
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675 | (1) |
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676 | (1) |
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677 | (1) |
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677 | (1) |
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678 | (1) |
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|
678 | (3) |
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18 Marketing, Society, Sustainability, and Ethics |
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|
681 | (42) |
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682 | (1) |
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|
682 | (1) |
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|
683 | (3) |
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Unsustainable Marketing: The Critical `Turn' |
|
|
686 | (6) |
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Corporate Social Responsibility |
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|
692 | (1) |
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|
693 | (8) |
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The Ethical Decision-Making Process |
|
|
701 | (1) |
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Distribution Management and Ethics |
|
|
702 | (1) |
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|
703 | (3) |
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|
706 | (3) |
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|
709 | (1) |
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Universalism/Relativism in Marketing Ethics |
|
|
710 | (1) |
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|
711 | (2) |
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|
713 | (1) |
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|
714 | (1) |
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|
714 | (1) |
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|
714 | (1) |
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|
715 | (1) |
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|
716 | (7) |
Index |
|
723 | |