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Marketing 5th Revised edition [Minkštas viršelis]

3.50/5 (56 ratings by Goodreads)
(Director of Fillassociates and former Principal Lecturer, University of Portsmouth), (Professor of Marketing and Head of the Center for Retailing, Stockholm School of Econom), , (Professor of Political Marketing, University of Leicester)
  • Formatas: Paperback / softback, 776 pages, aukštis x plotis x storis: 266x196x27 mm, weight: 1422 g
  • Išleidimo metai: 18-Mar-2019
  • Leidėjas: Oxford University Press
  • ISBN-10: 0198809999
  • ISBN-13: 9780198809999
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 776 pages, aukštis x plotis x storis: 266x196x27 mm, weight: 1422 g
  • Išleidimo metai: 18-Mar-2019
  • Leidėjas: Oxford University Press
  • ISBN-10: 0198809999
  • ISBN-13: 9780198809999
Kitos knygos pagal šią temą:
How does Samsung use data to improve customers' omnichannel shopping experiences?

How does Ipsos MORI develop cross-cultural market research insights to inform innovation at Unilever?

How do Swedish retail giants collaborate rather than compete in the fight for more sustainable consumption?

With insights from leading practitioners and exploration of the latest issues to affect consumers and businesses alike, Marketing, fifth edition, answers these questions and more, providing the skills vital to successfully engage with marketing across all areas of society.

The fifth edition sees a broader range of examples and Market Insights within each chapter, with contributions from academics and specialists. Companies as diverse as Dolce and Gabbana, Groupon, and KBC Bank, and issues as topical as showrooming, microtargeting in US presidential elections, fast fashion, and 'femvertising' illustrate the theoretical frameworks, models, and concepts outlined in each chapter, giving a fully integrated overview of not just what marketing theory looks like in practice but how it can be used to promote a company's success.

Video interviews with those in the industry offer a truly unique insight into the fascinating world of a marketing practitioner. The authors speak to marketing professionals from a range of companies, from Ipsos MORI to Adnams, Åkestam Holst to H&M, who talk through how they dealt with a marketing problem facing their company and what career advice they would offer to those starting out in the industry.

Review and discussion questions conclude each chapter, prompting readers to examine the themes discussed in more detail and encouraging them to engage critically with the theory. Links to seminal papers throughout each chapter also present the opportunity to take learning further; with a suite of online resources designed to stimulate, assess, and consolidate learning, Marketing is the complete package for any introductory marketing module.

This book is accompanied by the following online resources.

For everyone: Case insight videos Industry foresight videos Library of video links

For students: Author audio podcasts Multiple-choice questions Flashcard glossary Internet activities Research insights Web links

For lecturers: VLE content PowerPoint slides Test bank Essay questions Tutorial activities Discussion question pointers Figures and tables from the book Case insight video transcripts

Recenzijos

Just the right balance between rigour and accessibility, good case studies, and support for students mean this is still the best book for introductory marketing. * Dr Declan Scully, University of Roehampton * A very good balance of theory and practices with a pleasing diversity of examples. * Dr Kevan Williams, University of East Anglia * An excellent read for students new to the subject. * Dr Winifred Onyas, University of Leicester * Logically written and future-facing; will help to equip students with the knowledge to prepare them for a job in marketing. * Jenny Bratherton, Regent's University London * It is a book that students will find easy to digest, and the cases are interesting for in-class discussion. The case study questions are not always straightforward and therefore encourage students to think. * Dr Fatima Wang, King's College London * We have been using Marketing by Baines et al since the second edition. The text and the cases really bring the subject to life, providing good, global examples that students can relate to, covering not just organizations and products, but also the environment. An extremely valuable textbook that I fully recommend. * Robert Leonardi, Södertörn University * This is a very well-balanced text providing students with extensive theoretical and practical marketing knowledge in a contemporary and easily followed way. The text is well pitched and reflects the changing and evolving nature of marketing in a format that supports and engages the learner. * Dr Laura Bradley, Ulster University * Engaging book which suits modern students needs with excellent real-life examples, activities and links to academic research. * Graham Harrison, University of Sussex *

Case Insights xvi
Market Insights xviii
Author Profiles xx
Acknowledgements xxi
Preface xxvi
How to Use this Book xxx
How to Use the Online Resources xxxii
Dashboard xxv
Part 1 Principles of Marketing
1(122)
1 Marketing Principles and Practice
3(40)
Case Insight 1.1 Aldoraq Water Bottling Plant
4(1)
Introduction
5(1)
What Is Marketing?
5(8)
Marketing's Principal Principles
13(6)
The Extended Marketing Mix
19(5)
Marketing in Context
24(5)
Marketing's Impact on Society
29(7)
Chapter Summary
36(1)
Review Questions
36(1)
Discussion Questions
37(1)
Glossary
37(2)
References
39(4)
2 Consumer Buying Behaviour
43(42)
Case Insight 2.1 Holdz®
44(1)
Introduction
45(1)
Consumer Behaviour: Rational or Emotional?
45(2)
Proposition Acquisition
47(9)
Perceptions, Learning, and Memory
56(7)
Personality
63(2)
Motivation
65(4)
The Importance of Social Contexts
69(9)
Chapter Summary
78(1)
Review Questions
79(1)
Discussion Questions
79(1)
Glossary
80(2)
References
82(3)
3 Marketing Research and Customer Insight
85(38)
Case Insight 3.1 Ipsos MORI
86(1)
Introduction
87(1)
Definitions of Marketing Research and Customer Insight
87(2)
The Customer Insight Process
89(3)
Commissioning Market Research
92(1)
The Marketing Research Process
93(16)
Market and Advertisement Testing
109(2)
Big Data and Marketing Analytics
111(2)
Marketing Research and Ethics
113(1)
International Marketing Research
114(3)
Chapter Summary
117(1)
Review Questions
118(1)
Discussion Questions
118(1)
Glossary
119(2)
References
121(2)
Part 2 Marketing Management and Strategy
123(180)
4 The Marketing Environment
125(41)
Case Insight 4.1 P. Rigas Packaging Material SA
126(1)
Introduction
127(1)
Understanding the External Environment
127(17)
Understanding the Performance Environment
144(9)
Understanding the Internal Environment
153(4)
Marketing Audit
157(2)
Chapter Summary
159(1)
Review Questions
160(1)
Discussion Questions
160(1)
Glossary
161(1)
References
162(4)
5 Marketing Strategy
166(45)
Case Insight 5.1 3scale
167(1)
Introduction
168(7)
Strategic Marketing Planning: Activities
175(16)
Implementation
191(11)
Managing and Controlling Marketing Programmes
202(1)
Marketing Planning
203(2)
Chapter Summary
205(1)
Review Questions
206(1)
Discussion Questions
206(1)
Glossary
207(1)
References
208(3)
6 Market Segmentation and Positioning
211(48)
Case Insight 6.1 Soberana
212(1)
Introduction
213(1)
The STP Process
213(2)
The Concept of Market Segmentation
215(3)
The Process of Market Segmentation
218(1)
Market Segmentation in Consumer Markets
219(15)
Segmentation in Business Markets
234(4)
Target Markets
238(5)
Segmentation Limitations
243(1)
Positioning
244(9)
Chapter Summary
253(1)
Review Questions
254(1)
Discussion Questions
254(1)
Glossary
255(1)
References
256(3)
7 International Market Development
259(44)
Case Insight 7.1 Lanson International
260(1)
Introduction
261(1)
The Drivers of International Market Development
261(4)
International Marketing Environment
265(8)
International Market Selection
273(3)
Market Entry Selection Criteria
276(6)
International Market Development
282(5)
International Market Development as a Growth Strategy
287(1)
Types of International Organization
288(2)
International Competitive Strategy
290(6)
Chapter Summary
296(1)
Review Questions
296(1)
Discussion Questions
297(1)
Glossary
297(2)
References
299(4)
Part 3 Managing Marketing Programmes
303(226)
8 New Proposition Development and Innovation
305(39)
Case Insight 8.1 Cheil UK
306(1)
Introduction
307(1)
The Three Levels of a Proposition
308(6)
Classifying Physical Propositions
314(4)
Product Range, Line, and Mix
318(1)
Product Life Cycles
319(5)
Developing New Propositions
324(8)
Service Development
332(3)
The Process of Adoption
335(1)
Diffusion Theory
336(1)
Chapter Summary
337(1)
Review Questions
338(1)
Discussion Questions
339(1)
Glossary
339(2)
References
341(3)
9 Price and Customer Value Decisions
344(39)
Case Insight 9.1 Simply Business
345(1)
Introduction
346(1)
The Price Elasticity of Demand
347(1)
The Concept of Pricing and Cost
348(2)
The Relationship between Pricing and Proposition Costs
350(22)
Pricing Management
372(5)
Chapter Summary
377(1)
Review Questions
378(1)
Discussion Questions
378(1)
Glossary
379(1)
References
380(3)
10 Principles of Marketing Communications
383(38)
Case Insight 10.1 Åkestam Holst
384(1)
Introduction
385(1)
Defining Marketing Communications
385(1)
The Scope of Marketing Communications
386(2)
How Marketing Communications Works
388(16)
The Role of Marketing Communications in Marketing
404(9)
Cultural Aspects of Marketing Communications
413(3)
Chapter Summary
416(1)
Review Questions
417(1)
Discussion Questions
418(1)
Glossary
418(1)
References
419(2)
11 Configuring the Marketing Communications Mix
421(35)
Case Insight 11.1 Adnams
422(1)
Introduction
423(1)
The Role of the Marketing Communications Mix
423(4)
Selecting the Right Tools
427(3)
Marketing Communications Messages
430(4)
The Media
434(8)
Other Promotional Methods and Approaches
442(3)
The Changing Marketing Communications Landscape
445(2)
Integrated Marketing Communications
447(4)
Chapter Summary
451(1)
Review Questions
452(1)
Discussion Questions
452(1)
Glossary
453(1)
References
454(2)
12 Digital and Social Media Marketing
456(35)
Case Insight 12.1 Spotify
457(1)
Introduction
458(1)
Digital Marketing
459(2)
Social Media Marketing
461(3)
How Digitization Is Transforming Marketing
464(1)
Digital Marketing Communications
465(18)
Crowdsourcing
483(1)
Legal and Ethical Considerations
484(1)
Chapter Summary
485(2)
Review Questions
487(1)
Discussion Questions
487(1)
Glossary
488(1)
References
488(3)
13 Branding Decisions
491(1)
Case Insight 13.1 Aston Martin
492(1)
Introduction
493(1)
What Is a Brand?
493(4)
How Brands Work: Associations and Personalities
497(4)
Brand Names
501(1)
Types of Brand
502(2)
Branding Strategies
504(1)
How to Build Brands
505(1)
Branding Perspectives
506(5)
Brand Co-creation
511(2)
Brand Preference or Relevance
513(1)
Sector Branding
514(7)
Brand Equity
521(1)
Chapter Summary
522(1)
Review Questions
523(1)
Discussion Questions
523(1)
Glossary
524(1)
References
525(4)
Part 4 Principles of Customer Management
529(122)
14 Channels, Supply Chains, and Retailing
531(38)
Case Insight 14.1 Åhlens
532(1)
Introduction
533(1)
Channel Management
534(3)
Types of Intermediary
537(3)
Managing Marketing Channels
540(6)
Channel Intensity
546(3)
Managing Relationships in the Channel
549(1)
Grey Marketing
550(1)
Supply Chain Management
550(6)
Retailing
556(8)
Chapter Summary
564(1)
Review Questions
565(1)
Discussion Questions
565(1)
Glossary
566(1)
References
567(2)
15 Services and Relationship Marketing
569(41)
Case Insight 15.1 Withers World wide
570(1)
Introduction
571(1)
The Unique Characteristics of Services
571(4)
Service Processes
575(4)
Key Dimensions of Services Marketing
579(1)
Measuring Service Quality and Performance
580(3)
The Principles of Relationship Marketing
583(2)
The Customer Relationship Life Cycle
585(3)
Loyalty, Retention, and Customer Satisfaction
588(16)
Chapter Summary
604(1)
Review Questions
605(1)
Discussion Questions
605(1)
Glossary
606(1)
References
607(3)
16 Business-to-Business Marketing
610(41)
Case Insight 16.1 Grant Thornton UK LLP
611(1)
Introduction
612(1)
What Is Business-to-Business Marketing?
613(1)
The Characteristics of Business Markets
614(4)
Types of Organizational Customer
618(2)
Type of Business Goods and Service
620(1)
Organizational Buying Behaviour
620(2)
Decision-Making Units
622(12)
Professional Services Marketing
634(3)
Corporate Social Responsibility
637(2)
Key Account Management (KAM)
639(5)
Chapter Summary
644(1)
Review Questions
644(1)
Discussion Questions
645(1)
Glossary
645(1)
References
646(5)
Part 5 The Social Impacts of Marketing
651(78)
17 Not-for-Profit and Social Marketing
653(33)
Case Insight 17.1 City of London Police
654(1)
Introduction
655(3)
The Key Characteristics of Not-for-Profit Organizations
658(5)
Types of Not-for-Profit Organization
663(17)
Chapter Summary
680(1)
Review Questions
681(1)
Discussion Questions
682(1)
Glossary
682(1)
References
683(3)
18 Marketing, Society, Sustainability, and Ethics
686(43)
Case Insight 18.1 One Bag Habit
687(1)
Introduction
688(1)
Unsustainable Marketing: The Critical Turn'
689(4)
Sustainable Marketing
693(3)
Corporate Social Responsibility and Stakeholder Marketing
696(2)
Ethics and Marketing
698(7)
The Ethical Decision-Making Process
705(2)
Distribution Management and Ethics
707(1)
Promotion and Ethics
707(4)
Products and Ethics
711(3)
Pricing and Ethics
714(2)
Universalism or Cultural Relativism in Marketing Ethics
716(1)
Bribery
717(2)
Chapter Summary
719(1)
Review Questions
720(1)
Discussion Questions
721(1)
Glossary
721(2)
References
723(6)
Index 729