Case Insights |
|
xvi | |
Market Insights |
|
xviii | |
Author Profiles |
|
xx | |
Acknowledgements |
|
xxi | |
Preface |
|
xxvi | |
How to Use this Book |
|
xxx | |
How to Use the Online Resources |
|
xxxii | |
Dashboard |
|
xxv | |
|
Part 1 Principles of Marketing |
|
|
1 | (122) |
|
1 Marketing Principles and Practice |
|
|
3 | (40) |
|
Case Insight 1.1 Aldoraq Water Bottling Plant |
|
|
4 | (1) |
|
|
5 | (1) |
|
|
5 | (8) |
|
Marketing's Principal Principles |
|
|
13 | (6) |
|
The Extended Marketing Mix |
|
|
19 | (5) |
|
|
24 | (5) |
|
Marketing's Impact on Society |
|
|
29 | (7) |
|
|
36 | (1) |
|
|
36 | (1) |
|
|
37 | (1) |
|
|
37 | (2) |
|
|
39 | (4) |
|
2 Consumer Buying Behaviour |
|
|
43 | (42) |
|
|
44 | (1) |
|
|
45 | (1) |
|
Consumer Behaviour: Rational or Emotional? |
|
|
45 | (2) |
|
|
47 | (9) |
|
Perceptions, Learning, and Memory |
|
|
56 | (7) |
|
|
63 | (2) |
|
|
65 | (4) |
|
The Importance of Social Contexts |
|
|
69 | (9) |
|
|
78 | (1) |
|
|
79 | (1) |
|
|
79 | (1) |
|
|
80 | (2) |
|
|
82 | (3) |
|
3 Marketing Research and Customer Insight |
|
|
85 | (38) |
|
Case Insight 3.1 Ipsos MORI |
|
|
86 | (1) |
|
|
87 | (1) |
|
Definitions of Marketing Research and Customer Insight |
|
|
87 | (2) |
|
The Customer Insight Process |
|
|
89 | (3) |
|
Commissioning Market Research |
|
|
92 | (1) |
|
The Marketing Research Process |
|
|
93 | (16) |
|
Market and Advertisement Testing |
|
|
109 | (2) |
|
Big Data and Marketing Analytics |
|
|
111 | (2) |
|
Marketing Research and Ethics |
|
|
113 | (1) |
|
International Marketing Research |
|
|
114 | (3) |
|
|
117 | (1) |
|
|
118 | (1) |
|
|
118 | (1) |
|
|
119 | (2) |
|
|
121 | (2) |
|
Part 2 Marketing Management and Strategy |
|
|
123 | (180) |
|
4 The Marketing Environment |
|
|
125 | (41) |
|
Case Insight 4.1 P. Rigas Packaging Material SA |
|
|
126 | (1) |
|
|
127 | (1) |
|
Understanding the External Environment |
|
|
127 | (17) |
|
Understanding the Performance Environment |
|
|
144 | (9) |
|
Understanding the Internal Environment |
|
|
153 | (4) |
|
|
157 | (2) |
|
|
159 | (1) |
|
|
160 | (1) |
|
|
160 | (1) |
|
|
161 | (1) |
|
|
162 | (4) |
|
|
166 | (45) |
|
|
167 | (1) |
|
|
168 | (7) |
|
Strategic Marketing Planning: Activities |
|
|
175 | (16) |
|
|
191 | (11) |
|
Managing and Controlling Marketing Programmes |
|
|
202 | (1) |
|
|
203 | (2) |
|
|
205 | (1) |
|
|
206 | (1) |
|
|
206 | (1) |
|
|
207 | (1) |
|
|
208 | (3) |
|
6 Market Segmentation and Positioning |
|
|
211 | (48) |
|
Case Insight 6.1 Soberana |
|
|
212 | (1) |
|
|
213 | (1) |
|
|
213 | (2) |
|
The Concept of Market Segmentation |
|
|
215 | (3) |
|
The Process of Market Segmentation |
|
|
218 | (1) |
|
Market Segmentation in Consumer Markets |
|
|
219 | (15) |
|
Segmentation in Business Markets |
|
|
234 | (4) |
|
|
238 | (5) |
|
|
243 | (1) |
|
|
244 | (9) |
|
|
253 | (1) |
|
|
254 | (1) |
|
|
254 | (1) |
|
|
255 | (1) |
|
|
256 | (3) |
|
7 International Market Development |
|
|
259 | (44) |
|
Case Insight 7.1 Lanson International |
|
|
260 | (1) |
|
|
261 | (1) |
|
The Drivers of International Market Development |
|
|
261 | (4) |
|
International Marketing Environment |
|
|
265 | (8) |
|
International Market Selection |
|
|
273 | (3) |
|
Market Entry Selection Criteria |
|
|
276 | (6) |
|
International Market Development |
|
|
282 | (5) |
|
International Market Development as a Growth Strategy |
|
|
287 | (1) |
|
Types of International Organization |
|
|
288 | (2) |
|
International Competitive Strategy |
|
|
290 | (6) |
|
|
296 | (1) |
|
|
296 | (1) |
|
|
297 | (1) |
|
|
297 | (2) |
|
|
299 | (4) |
|
Part 3 Managing Marketing Programmes |
|
|
303 | (226) |
|
8 New Proposition Development and Innovation |
|
|
305 | (39) |
|
Case Insight 8.1 Cheil UK |
|
|
306 | (1) |
|
|
307 | (1) |
|
The Three Levels of a Proposition |
|
|
308 | (6) |
|
Classifying Physical Propositions |
|
|
314 | (4) |
|
Product Range, Line, and Mix |
|
|
318 | (1) |
|
|
319 | (5) |
|
Developing New Propositions |
|
|
324 | (8) |
|
|
332 | (3) |
|
|
335 | (1) |
|
|
336 | (1) |
|
|
337 | (1) |
|
|
338 | (1) |
|
|
339 | (1) |
|
|
339 | (2) |
|
|
341 | (3) |
|
9 Price and Customer Value Decisions |
|
|
344 | (39) |
|
Case Insight 9.1 Simply Business |
|
|
345 | (1) |
|
|
346 | (1) |
|
The Price Elasticity of Demand |
|
|
347 | (1) |
|
The Concept of Pricing and Cost |
|
|
348 | (2) |
|
The Relationship between Pricing and Proposition Costs |
|
|
350 | (22) |
|
|
372 | (5) |
|
|
377 | (1) |
|
|
378 | (1) |
|
|
378 | (1) |
|
|
379 | (1) |
|
|
380 | (3) |
|
10 Principles of Marketing Communications |
|
|
383 | (38) |
|
Case Insight 10.1 Åkestam Holst |
|
|
384 | (1) |
|
|
385 | (1) |
|
Defining Marketing Communications |
|
|
385 | (1) |
|
The Scope of Marketing Communications |
|
|
386 | (2) |
|
How Marketing Communications Works |
|
|
388 | (16) |
|
The Role of Marketing Communications in Marketing |
|
|
404 | (9) |
|
Cultural Aspects of Marketing Communications |
|
|
413 | (3) |
|
|
416 | (1) |
|
|
417 | (1) |
|
|
418 | (1) |
|
|
418 | (1) |
|
|
419 | (2) |
|
11 Configuring the Marketing Communications Mix |
|
|
421 | (35) |
|
|
422 | (1) |
|
|
423 | (1) |
|
The Role of the Marketing Communications Mix |
|
|
423 | (4) |
|
Selecting the Right Tools |
|
|
427 | (3) |
|
Marketing Communications Messages |
|
|
430 | (4) |
|
|
434 | (8) |
|
Other Promotional Methods and Approaches |
|
|
442 | (3) |
|
The Changing Marketing Communications Landscape |
|
|
445 | (2) |
|
Integrated Marketing Communications |
|
|
447 | (4) |
|
|
451 | (1) |
|
|
452 | (1) |
|
|
452 | (1) |
|
|
453 | (1) |
|
|
454 | (2) |
|
12 Digital and Social Media Marketing |
|
|
456 | (35) |
|
Case Insight 12.1 Spotify |
|
|
457 | (1) |
|
|
458 | (1) |
|
|
459 | (2) |
|
|
461 | (3) |
|
How Digitization Is Transforming Marketing |
|
|
464 | (1) |
|
Digital Marketing Communications |
|
|
465 | (18) |
|
|
483 | (1) |
|
Legal and Ethical Considerations |
|
|
484 | (1) |
|
|
485 | (2) |
|
|
487 | (1) |
|
|
487 | (1) |
|
|
488 | (1) |
|
|
488 | (3) |
|
|
491 | (1) |
|
Case Insight 13.1 Aston Martin |
|
|
492 | (1) |
|
|
493 | (1) |
|
|
493 | (4) |
|
How Brands Work: Associations and Personalities |
|
|
497 | (4) |
|
|
501 | (1) |
|
|
502 | (2) |
|
|
504 | (1) |
|
|
505 | (1) |
|
|
506 | (5) |
|
|
511 | (2) |
|
Brand Preference or Relevance |
|
|
513 | (1) |
|
|
514 | (7) |
|
|
521 | (1) |
|
|
522 | (1) |
|
|
523 | (1) |
|
|
523 | (1) |
|
|
524 | (1) |
|
|
525 | (4) |
|
Part 4 Principles of Customer Management |
|
|
529 | (122) |
|
14 Channels, Supply Chains, and Retailing |
|
|
531 | (38) |
|
|
532 | (1) |
|
|
533 | (1) |
|
|
534 | (3) |
|
|
537 | (3) |
|
Managing Marketing Channels |
|
|
540 | (6) |
|
|
546 | (3) |
|
Managing Relationships in the Channel |
|
|
549 | (1) |
|
|
550 | (1) |
|
|
550 | (6) |
|
|
556 | (8) |
|
|
564 | (1) |
|
|
565 | (1) |
|
|
565 | (1) |
|
|
566 | (1) |
|
|
567 | (2) |
|
15 Services and Relationship Marketing |
|
|
569 | (41) |
|
Case Insight 15.1 Withers World wide |
|
|
570 | (1) |
|
|
571 | (1) |
|
The Unique Characteristics of Services |
|
|
571 | (4) |
|
|
575 | (4) |
|
Key Dimensions of Services Marketing |
|
|
579 | (1) |
|
Measuring Service Quality and Performance |
|
|
580 | (3) |
|
The Principles of Relationship Marketing |
|
|
583 | (2) |
|
The Customer Relationship Life Cycle |
|
|
585 | (3) |
|
Loyalty, Retention, and Customer Satisfaction |
|
|
588 | (16) |
|
|
604 | (1) |
|
|
605 | (1) |
|
|
605 | (1) |
|
|
606 | (1) |
|
|
607 | (3) |
|
16 Business-to-Business Marketing |
|
|
610 | (41) |
|
Case Insight 16.1 Grant Thornton UK LLP |
|
|
611 | (1) |
|
|
612 | (1) |
|
What Is Business-to-Business Marketing? |
|
|
613 | (1) |
|
The Characteristics of Business Markets |
|
|
614 | (4) |
|
Types of Organizational Customer |
|
|
618 | (2) |
|
Type of Business Goods and Service |
|
|
620 | (1) |
|
Organizational Buying Behaviour |
|
|
620 | (2) |
|
|
622 | (12) |
|
Professional Services Marketing |
|
|
634 | (3) |
|
Corporate Social Responsibility |
|
|
637 | (2) |
|
Key Account Management (KAM) |
|
|
639 | (5) |
|
|
644 | (1) |
|
|
644 | (1) |
|
|
645 | (1) |
|
|
645 | (1) |
|
|
646 | (5) |
|
Part 5 The Social Impacts of Marketing |
|
|
651 | (78) |
|
17 Not-for-Profit and Social Marketing |
|
|
653 | (33) |
|
Case Insight 17.1 City of London Police |
|
|
654 | (1) |
|
|
655 | (3) |
|
The Key Characteristics of Not-for-Profit Organizations |
|
|
658 | (5) |
|
Types of Not-for-Profit Organization |
|
|
663 | (17) |
|
|
680 | (1) |
|
|
681 | (1) |
|
|
682 | (1) |
|
|
682 | (1) |
|
|
683 | (3) |
|
18 Marketing, Society, Sustainability, and Ethics |
|
|
686 | (43) |
|
Case Insight 18.1 One Bag Habit |
|
|
687 | (1) |
|
|
688 | (1) |
|
Unsustainable Marketing: The Critical Turn' |
|
|
689 | (4) |
|
|
693 | (3) |
|
Corporate Social Responsibility and Stakeholder Marketing |
|
|
696 | (2) |
|
|
698 | (7) |
|
The Ethical Decision-Making Process |
|
|
705 | (2) |
|
Distribution Management and Ethics |
|
|
707 | (1) |
|
|
707 | (4) |
|
|
711 | (3) |
|
|
714 | (2) |
|
Universalism or Cultural Relativism in Marketing Ethics |
|
|
716 | (1) |
|
|
717 | (2) |
|
|
719 | (1) |
|
|
720 | (1) |
|
|
721 | (1) |
|
|
721 | (2) |
|
|
723 | (6) |
Index |
|
729 | |