Acknowledgments |
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xiii | |
About the Authors |
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xv | |
Foreword |
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xvii | |
Foreword to the Fourth Edition |
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xix | |
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1 | (18) |
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1 | (1) |
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1.2 Why Do You Need Metrics? |
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1 | (1) |
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1.3 Marketing Metrics: Opportunities, Performance, and Accountability |
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2 | (1) |
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1.4 Choosing the Right Numbers |
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3 | (1) |
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1.5 What Are We Measuring? |
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3 | (2) |
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5 | (2) |
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7 | (1) |
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1.8 Where Are the "Top Ten" Metrics? |
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7 | (2) |
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1.9 What Is New in the Fourth Edition? |
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9 | (1) |
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1.10 New Developments in the World of Marketing Metrics |
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10 | (9) |
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Chapter 2 Share of Hearts, Minds, and Markets |
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19 | (48) |
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19 | (5) |
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24 | (3) |
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2.2 Relative Market Share and Market Concentration |
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27 | (4) |
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2.3 Brand Development Index and Category Development Index |
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31 | (2) |
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33 | (3) |
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2.5 Share of Requirements |
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36 | (4) |
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40 | (4) |
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2.7 Awareness, Attitudes, and Usage (AAU): Metrics of the Hierarchy of Effects |
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44 | (5) |
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2.8 Customer Satisfaction and Willingness to Recommend |
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49 | (4) |
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53 | (2) |
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2.10 Willingness to Search |
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55 | (2) |
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2.11 Neuroscience Measures |
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57 | (10) |
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Chapter 3 Margins and Profits |
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67 | (46) |
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67 | (4) |
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71 | (6) |
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3.2 Prices and Channel Margins |
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77 | (10) |
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3.3 Average Price per Unit and Price per Statistical Unit |
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87 | (6) |
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3.4 Variable Costs and Fixed Costs |
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93 | (6) |
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3.5 Marketing Spending--Total, Fixed, and Variable |
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99 | (5) |
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3.6 Break-Even Analysis and Contribution Analysis |
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104 | (4) |
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3.7 Profit-Based Sales Targets |
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108 | (5) |
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Chapter 4 Product and Portfolio Management |
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113 | (46) |
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113 | (3) |
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4.1 Trial, Repeat, Penetration, and Volume Projections |
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116 | (13) |
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4.2 Growth: Percentage and CAGR |
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129 | (5) |
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4.3 Cannibalization Rates and Fair Share Draw |
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134 | (6) |
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140 | (9) |
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4.5 Conjoint Utilities and Consumer Preference |
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149 | (5) |
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4.6 Segmentation Using Conjoint Utilities |
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154 | (3) |
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4.7 Conjoint Utilities and Volume Projection |
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157 | (2) |
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Chapter 5 Customer Profitability |
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159 | (26) |
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159 | (3) |
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5.1 Customers, Recency, and Retention |
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162 | (5) |
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167 | (5) |
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5.3 Customer Lifetime Value |
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172 | (6) |
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5.4 Prospect Lifetime Value Versus Customer Value |
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178 | (4) |
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5.5 Acquisition Versus Retention Cost |
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182 | (3) |
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Chapter 6 Sales Force Management |
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185 | (22) |
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185 | (2) |
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6.1 Sales Force Coverage: Territories |
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187 | (3) |
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6.2 Sales Force Objectives: Setting Goals |
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190 | (4) |
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6.3 Sales Force Effectiveness: Measuring Effort, Potential, and Results |
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194 | (4) |
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6.4 Sales Force Compensation: Salary/Reward Mix |
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198 | (3) |
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6.5 Sales Force Tracking: Pipeline Analysis |
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201 | (6) |
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Chapter 7 Channel Management |
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207 | (28) |
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207 | (3) |
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7.1 Numeric, ACV and PCV Distribution, Facings/Share of Shelf |
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210 | (7) |
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217 | (6) |
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7.3 SKU Profitability: Markdowns, GMROII, and DPP |
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223 | (5) |
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7.4 Online Distribution Metrics |
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228 | (2) |
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7.5 Combining Search and Distribution |
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230 | (1) |
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7.6 Understanding Channel Dependencies |
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231 | (4) |
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Chapter 8 Pricing Strategy |
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235 | (44) |
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235 | (3) |
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238 | (4) |
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8.2 Reservation Price and Percent Good Value |
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242 | (6) |
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8.3 Price Elasticity of Demand |
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248 | (7) |
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8.4 Optimal Prices and Linear and Constant Demand Functions |
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255 | (13) |
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8.5 Own, Cross, and Residual Price Elasticity |
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268 | (11) |
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279 | (24) |
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279 | (3) |
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9.1 Baseline Sales, Incremental Sales, and Promotional Lift |
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282 | (8) |
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9.2 Redemption Rates, Costs for Coupons and Rebates, and Percentage Sales with Coupon |
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290 | (3) |
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9.3 Promotions and Pass-Through |
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293 | (3) |
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296 | (7) |
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Chapter 10 Advertising and Sponsorship Metrics |
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303 | (38) |
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303 | (4) |
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10.1 Advertising: Impressions, Exposures, Opportunities-to-See (OTS), Gross Rating Points (GRPs), and Target Rating Points (TRPs) |
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307 | (5) |
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10.2 Cost per Thousand Impressions (CPM) Rates |
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312 | (2) |
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10.3 Reach, Net Reach, and Frequency |
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314 | (4) |
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10.4 Frequency Response Functions |
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318 | (5) |
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10.5 Effective Reach and Effective Frequency |
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323 | (2) |
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325 | (2) |
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10.7 Advertising Elasticity of Demand |
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327 | (5) |
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10.8 Return on Advertising Spend (ROAS) |
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332 | (2) |
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10.9 Equivalent Media Value from Sponsorship |
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334 | (2) |
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336 | (5) |
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Chapter 11 Online, Email, and Mobile Metrics |
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341 | (36) |
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341 | (4) |
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11.1 Impressions and Pageviews |
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345 | (3) |
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11.2 Media Display Time and Interaction Rate |
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348 | (3) |
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351 | (4) |
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11.4 Cost per Impression, Cost per Click, and Cost per Order |
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355 | (5) |
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11.5 Visits, Visitors, and Abandonment |
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360 | (4) |
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11.6 Bounce Rate (website) |
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364 | (3) |
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11.7 Social Media Metrics: Friends/Followers/Supporters/Likes |
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367 | (3) |
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370 | (2) |
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372 | (2) |
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374 | (3) |
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Chapter 12 Marketing and Finance |
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377 | (26) |
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377 | (3) |
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12.1 Net Profit and Return on Sales |
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380 | (2) |
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12.2 Return on Investment |
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382 | (1) |
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12.3 Economic Profit--EVA |
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383 | (3) |
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12.4 Evaluating Multi-period Investments |
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386 | (4) |
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12.5 Marketing Return on Investment |
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390 | (7) |
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12.6 Financial Market Measures |
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397 | (2) |
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12.7 Combined Market and Accounting Measures |
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399 | (4) |
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Chapter 13 The Marketing Metrics X-Ray and Testing |
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403 | (18) |
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13.1 The Marketing Metrics X-Ray |
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403 | (9) |
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13.2 The Value of Information |
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412 | (2) |
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414 | (7) |
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Chapter 14 System of Metrics |
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421 | (14) |
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14.1 Modeling Firm Performance |
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421 | (3) |
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14.2 Three Reasons for Using Systems of Identities in Marketing |
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424 | (5) |
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14.3 Marketing Mix Models: Monitoring Relationships Between Marketing Decisions and Objectives |
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429 | (4) |
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14.4 Related Metrics and Concepts |
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433 | (2) |
Bibliography |
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435 | (4) |
Endnotes |
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439 | (8) |
Index |
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447 | |