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Marketing Metrics 4th edition [Minkštas viršelis]

  • Formatas: Paperback / softback, 512 pages, aukštis x plotis x storis: 229x178x25 mm, weight: 780 g
  • Serija: Pearson Business Analytics Series
  • Išleidimo metai: 07-Jan-2021
  • Leidėjas: Pearson
  • ISBN-10: 0136717136
  • ISBN-13: 9780136717133
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 512 pages, aukštis x plotis x storis: 229x178x25 mm, weight: 780 g
  • Serija: Pearson Business Analytics Series
  • Išleidimo metai: 07-Jan-2021
  • Leidėjas: Pearson
  • ISBN-10: 0136717136
  • ISBN-13: 9780136717133
Kitos knygos pagal šią temą:
Now updated with new techniques and even more practical insights, this is the definitive guide to today&;s most valuable marketing metrics. Four leading marketing researchers help you choose the right metrics for every challenge, and use models and dashboards to translate numbers into real management insight. Marketing Metrics: The Definitive Guide to Measuring Marketing Performance, 4th Edition now contains:
  • Solutions for the crucial but challenging issue of measuring the value of sponsorships
  • Up-to-the-minute coverage of performance measurement and sales attribution in complex omnichannel marketing environments
  • Return on Advertising Spend and other advanced metrics
  • Linkages between financial markets, accounting, and marketing metrics
  • Quantitative techniques marketers can use to influence or participate in C-suite decisions
  • Marketing Accountability Standards Board (MASB) and ISO advances in marketing measurement and brand evaluation
  • Other recent advances in quantifying marketing performance and ROI

The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and &;triangulate&; to optimal solutions. You&;ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors&; power; margins and pricing; products and portfolios; customer profitability; sales forces, channels, and more.

For each metric, the authors present real-world pros, cons, and tradeoffs &; and help you understand what the numbers really mean. Last but not least, they show you how to build comprehensive models to support planning &; and to optimize every marketing decision you make.

Acknowledgments xiii
About the Authors xv
Foreword xvii
Foreword to the Fourth Edition xix
Chapter 1 Introduction
1(18)
1.1 What Is a Metric?
1(1)
1.2 Why Do You Need Metrics?
1(1)
1.3 Marketing Metrics: Opportunities, Performance, and Accountability
2(1)
1.4 Choosing the Right Numbers
3(1)
1.5 What Are We Measuring?
3(2)
1.6 Value of Information
5(2)
1.7 Mastering Metrics
7(1)
1.8 Where Are the "Top Ten" Metrics?
7(2)
1.9 What Is New in the Fourth Edition?
9(1)
1.10 New Developments in the World of Marketing Metrics
10(9)
Chapter 2 Share of Hearts, Minds, and Markets
19(48)
Introduction
19(5)
2.1 Market Share
24(3)
2.2 Relative Market Share and Market Concentration
27(4)
2.3 Brand Development Index and Category Development Index
31(2)
2.4 Penetration
33(3)
2.5 Share of Requirements
36(4)
2.6 Usage Index
40(4)
2.7 Awareness, Attitudes, and Usage (AAU): Metrics of the Hierarchy of Effects
44(5)
2.8 Customer Satisfaction and Willingness to Recommend
49(4)
2.9 Net Promoter
53(2)
2.10 Willingness to Search
55(2)
2.11 Neuroscience Measures
57(10)
Chapter 3 Margins and Profits
67(46)
Introduction
67(4)
3.1 Margins
71(6)
3.2 Prices and Channel Margins
77(10)
3.3 Average Price per Unit and Price per Statistical Unit
87(6)
3.4 Variable Costs and Fixed Costs
93(6)
3.5 Marketing Spending--Total, Fixed, and Variable
99(5)
3.6 Break-Even Analysis and Contribution Analysis
104(4)
3.7 Profit-Based Sales Targets
108(5)
Chapter 4 Product and Portfolio Management
113(46)
Introduction
113(3)
4.1 Trial, Repeat, Penetration, and Volume Projections
116(13)
4.2 Growth: Percentage and CAGR
129(5)
4.3 Cannibalization Rates and Fair Share Draw
134(6)
4.4 Brand Equity Metrics
140(9)
4.5 Conjoint Utilities and Consumer Preference
149(5)
4.6 Segmentation Using Conjoint Utilities
154(3)
4.7 Conjoint Utilities and Volume Projection
157(2)
Chapter 5 Customer Profitability
159(26)
Introduction
159(3)
5.1 Customers, Recency, and Retention
162(5)
5.2 Customer Profit
167(5)
5.3 Customer Lifetime Value
172(6)
5.4 Prospect Lifetime Value Versus Customer Value
178(4)
5.5 Acquisition Versus Retention Cost
182(3)
Chapter 6 Sales Force Management
185(22)
Introduction
185(2)
6.1 Sales Force Coverage: Territories
187(3)
6.2 Sales Force Objectives: Setting Goals
190(4)
6.3 Sales Force Effectiveness: Measuring Effort, Potential, and Results
194(4)
6.4 Sales Force Compensation: Salary/Reward Mix
198(3)
6.5 Sales Force Tracking: Pipeline Analysis
201(6)
Chapter 7 Channel Management
207(28)
Introduction
207(3)
7.1 Numeric, ACV and PCV Distribution, Facings/Share of Shelf
210(7)
7.2 Supply Chain Metrics
217(6)
7.3 SKU Profitability: Markdowns, GMROII, and DPP
223(5)
7.4 Online Distribution Metrics
228(2)
7.5 Combining Search and Distribution
230(1)
7.6 Understanding Channel Dependencies
231(4)
Chapter 8 Pricing Strategy
235(44)
Introduction
235(3)
8.1 Price Premium
238(4)
8.2 Reservation Price and Percent Good Value
242(6)
8.3 Price Elasticity of Demand
248(7)
8.4 Optimal Prices and Linear and Constant Demand Functions
255(13)
8.5 Own, Cross, and Residual Price Elasticity
268(11)
Chapter 9 Promotion
279(24)
Introduction
279(3)
9.1 Baseline Sales, Incremental Sales, and Promotional Lift
282(8)
9.2 Redemption Rates, Costs for Coupons and Rebates, and Percentage Sales with Coupon
290(3)
9.3 Promotions and Pass-Through
293(3)
9.4 Price Waterfall
296(7)
Chapter 10 Advertising and Sponsorship Metrics
303(38)
Introduction
303(4)
10.1 Advertising: Impressions, Exposures, Opportunities-to-See (OTS), Gross Rating Points (GRPs), and Target Rating Points (TRPs)
307(5)
10.2 Cost per Thousand Impressions (CPM) Rates
312(2)
10.3 Reach, Net Reach, and Frequency
314(4)
10.4 Frequency Response Functions
318(5)
10.5 Effective Reach and Effective Frequency
323(2)
10.6 Share of Voice
325(2)
10.7 Advertising Elasticity of Demand
327(5)
10.8 Return on Advertising Spend (ROAS)
332(2)
10.9 Equivalent Media Value from Sponsorship
334(2)
10.10 Sponsorship ROI
336(5)
Chapter 11 Online, Email, and Mobile Metrics
341(36)
Introduction
341(4)
11.1 Impressions and Pageviews
345(3)
11.2 Media Display Time and Interaction Rate
348(3)
11.3 Clickthrough Rates
351(4)
11.4 Cost per Impression, Cost per Click, and Cost per Order
355(5)
11.5 Visits, Visitors, and Abandonment
360(4)
11.6 Bounce Rate (website)
364(3)
11.7 Social Media Metrics: Friends/Followers/Supporters/Likes
367(3)
11.8 Downloads
370(2)
11.9 Mobile Metrics
372(2)
11.10 Email Metrics
374(3)
Chapter 12 Marketing and Finance
377(26)
Introduction
377(3)
12.1 Net Profit and Return on Sales
380(2)
12.2 Return on Investment
382(1)
12.3 Economic Profit--EVA
383(3)
12.4 Evaluating Multi-period Investments
386(4)
12.5 Marketing Return on Investment
390(7)
12.6 Financial Market Measures
397(2)
12.7 Combined Market and Accounting Measures
399(4)
Chapter 13 The Marketing Metrics X-Ray and Testing
403(18)
13.1 The Marketing Metrics X-Ray
403(9)
13.2 The Value of Information
412(2)
13.3 Testing
414(7)
Chapter 14 System of Metrics
421(14)
14.1 Modeling Firm Performance
421(3)
14.2 Three Reasons for Using Systems of Identities in Marketing
424(5)
14.3 Marketing Mix Models: Monitoring Relationships Between Marketing Decisions and Objectives
429(4)
14.4 Related Metrics and Concepts
433(2)
Bibliography 435(4)
Endnotes 439(8)
Index 447
Neil T. Bendle is an Associate Professor of Marketing at the Ivey Business School, Western University, Canada. His research includes measuring marketing performance, understanding the accounting/marketing interface, and the impacts of non-standard decision making in commercial and political markets using evolutionary game theory and behavioral economics. He chairs the Marketing Accountability Standards Boards advisory board, blogs weekly on decision-making and management at www.neilbendle.com, co-authored the cartoon book Behavioural Economics for Kids, and was once responsible for measuring the success of marketing campaigns for the British Labour Party.

Paul W. Farris is Landmark Communications Professor Emeritus of Business Administration at The Darden Graduate Business School, University of Virginia, where he has taught since 1980. Previously on the faculty of the Harvard Business School, his research has produced award-winning articles on retail power, the measurement of advertising effects, and marketing budgeting. Farris has published in journals such as the Harvard Business Review, Journal of Marketing, Journal of Advertising Research, and Marketing Science. He has served on boards of manufacturers and retailers and as an academic trustee of the Marketing Science Institute; and consulted with clients including Apple, IBM, Procter & Gamble, and Unilever. Phillip E. Pfeifer, Richard S. Reynolds Professor Emeritus of Business Administration at The Darden Graduate Business School, University of Virginia, has written or co-written 50 journal articles, more than 80 Darden cases and several textbooks, and has received the Wachovia Award for Distinguished Case Writer. His research focuses on direct marketing and decision modeling. Prior to joining the Darden faculty in 1980, he was a research engineer at the Georgia Institute of Technology. He was also a visiting professor at the Stevens Institute of Technology (2010) and the University of Notre Dame (2012). Dr. David J. Reibstein is the William S. Woodside Professor and Professor of Marketing at the Wharton School, University of Pennsylvania. He has been on the Wharton Faculty for more than two decades. He was the Vice Dean of the Wharton School, and Director of the Wharton Graduate Division. He served for two years as Executive Director of the Marketing Science Institute; taught at Harvard; was a Visiting Professor at Stanford, INSEAD, and ISB (in India); and chaired the American Marketing Association. His radio show, Measured Thoughts with Dave Reibstein, appears on SiriusXM Radio.