Preface |
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xi | |
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1 | (26) |
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McDonaldization: The Basic Principles |
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2 | (1) |
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2 | (1) |
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2 | (1) |
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3 | (1) |
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4 | (1) |
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The Advantages of McDonaldization |
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4 | (2) |
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A Critique of McDonaldization: The Irrationality of Rationality |
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6 | (2) |
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McDonald's: Creating the "Fast-Food Factory" |
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8 | (5) |
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McDonald's and Other Brick-and-Mortar Consumption Sites |
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13 | (5) |
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The Long Arm of McDonald's |
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18 | (5) |
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McDonald's as an American and a Global Icon |
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23 | (3) |
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26 | (1) |
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Chapter 2 McDonaldization Past and Present |
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27 | (28) |
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Thinking About the Brick-and-Mortar "Solids," Digital "Liquids," and the Augmented Reality of "Bricks-and-Clicks" |
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28 | (2) |
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30 | (3) |
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The Changing Nature of Work |
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33 | (2) |
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35 | (1) |
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The Holocaust: The Concentration Camp and Mass-Produced Death |
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36 | (2) |
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Scientific Management: Finding the One Best Way |
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38 | (1) |
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The Assembly-Line: Turning Workers Into Robots |
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39 | (3) |
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Levittown: Putting Up Houses---"Boom, Boom, Boom" |
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42 | (1) |
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The Rise (and Fall) of Brick-and-Mortar Shopping Malls |
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43 | (2) |
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McDonaldization and Consumption Today |
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45 | (2) |
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Is "McDonaldization" Still the Best Label? |
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47 | (1) |
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Comparing McDonald's, Wal-Mart, and Amazon |
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48 | (1) |
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48 | (1) |
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In Degree of McDonaldization |
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49 | (3) |
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52 | (3) |
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Chapter 3 Efficiency and Calculability: Consumers 1 |
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55 | (40) |
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Efficiency: Drive-Throughs and Finger Foods |
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56 | (2) |
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58 | (1) |
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The Fast-Food Industry: Speeding the Way From Secretion to Excretion |
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58 | (2) |
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Home Cooking (and Related Phenomena): "I Don't Have Time to Cook" |
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60 | (3) |
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Shopping: Creating Ever More Efficient Selling Machines |
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63 | (1) |
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Higher Education: Multitasking in McUniversity |
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64 | (1) |
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Health Care: Docs-in-a-Box |
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64 | (1) |
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Entertainment: Moving People (and Trash) Efficiently |
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65 | (2) |
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Internet Consumption Sites and Streamlining |
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67 | (3) |
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Uberization: It's all About Efficiency |
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70 | (1) |
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Online Dating: Show Your Interest With Just a "Wink" |
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71 | (1) |
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72 | (2) |
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Putting Customers to Work |
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74 | (1) |
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Fast-Food Restaurants: Doing It All for Them |
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75 | (1) |
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Other Brick-and-Mortar Sites: Working While Consuming |
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76 | (2) |
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Internet Consumption Sites and the Working Consumer: Reaching Unprecedented Heights |
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78 | (2) |
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Calculability: Big Macs, Algorithms, and Big Data |
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80 | (1) |
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Emphasizing Quantity Rather Than Quality of Products |
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81 | (1) |
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The Fast-Food Industry: Of "Big Bites" and "Super Big Gulps" |
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81 | (3) |
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Higher Education: Grades and Scores |
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84 | (2) |
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Internet Consumption Sites: Of Big Data and the Algorithms Used to Analyze Them |
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86 | (5) |
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Quantification on Augmented Sites |
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91 | (1) |
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92 | (3) |
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Chapter 4 Predictability and Control: Consumers 2 |
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95 | (30) |
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Predictability: It Never Rains on Those Little Houses on the Hillside |
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95 | (1) |
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Predictable Consumption Settings |
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96 | (1) |
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Motel Chains: "Magic Fingers" but No Norman Bates |
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96 | (3) |
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The Fast-Food Industry: Thank God for Those Golden Arches |
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99 | (1) |
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Other Brick-and-Mortar Settings: E.T. Can't Find His Home |
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100 | (2) |
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Predictable Online Consumption Settings: They Look and Operate Much the Same |
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102 | (1) |
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Predictable Products and Processes |
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103 | (1) |
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The Fast-Food Industry: Even the Pickles Are Standardized |
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103 | (1) |
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Entertainment: Welcome to McMovieworld |
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104 | (2) |
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Minimizing Danger and Unpleasantness |
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106 | (1) |
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Brick-and-Mortar Settings: Antiseptic, Climate-Controlled, Plastic Worlds |
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106 | (3) |
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Online Settings: The Danger Is Rarely Physical |
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109 | (1) |
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Control: Human and Nonhuman Robots |
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109 | (1) |
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110 | (1) |
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The Fast-Food Industry: Get the Hell Out of There |
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110 | (2) |
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Other Brick-and-Mortar Settings: It's Like Boot Camp |
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112 | (1) |
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Control in Online Settings: Amazon's Increasing Power and the Drive to Limit Net Neutrality |
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113 | (2) |
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Birth and Death: The Ultimate Examples of Control |
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115 | (1) |
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Controlling Conception: Even Granny Can Conceive |
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115 | (2) |
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Controlling Pregnancy: Choosing the Ideal Baby |
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117 | (1) |
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Controlling Childbirth: Birth as Pathology |
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118 | (4) |
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Controlling the Process of Dying: Designer Deaths |
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122 | (3) |
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Chapter 5 Efficiency and Calculability: McJobs and Other McDonaldized Occupations 1 |
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125 | (20) |
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McJobs and the Dimensions of McDonaldization |
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125 | (2) |
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Efficiency: It's a Fetish |
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127 | (1) |
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The Fast-Food Industry: "Burger Dressers" and "Factory Stores" |
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127 | (1) |
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Academia: Machine-Grading and Other Efficiencies |
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128 | (1) |
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Medicine: On the Medical Assembly-Line |
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129 | (2) |
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Work Efficiency on Digital Sites: It's Like Working in an Oven |
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131 | (1) |
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Calculability: Zeal for Speed |
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132 | (1) |
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Reducing Production and Service to Numbers |
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132 | (1) |
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The Fast-Food Industry: Hustle, and a Precooked Hamburger Measures Exactly 3.875 Inches |
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132 | (2) |
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The Workplace: A Penny the Size of a Cart-Wheel |
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134 | (1) |
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Academia: Ratings and Ranking |
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135 | (2) |
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Health Care: Patients as Dollar Signs |
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137 | (1) |
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Sports: Nadia Comaneci Scored Exactly 79.275 Points |
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138 | (3) |
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Politics: There Were No Sound Bites in the Lincoln-Douglas Debate |
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141 | (2) |
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The Digital: The Extreme of Calculability |
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143 | (2) |
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Chapter 6 Predictability and Control: McJobs and Other McDonaldized Occupations 2 |
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145 | (22) |
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Predictability: Scripting and Controlling Employees |
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145 | (1) |
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The Fast-Food Industry: "Howdy, Pardner" and "Happy Trails" |
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145 | (3) |
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Other Brick-and-Mortar Settings: Scripted Jokes and That Disney Look |
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148 | (1) |
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The Assembly-Line: Cars More Uniform Than Those Produced by Craftspeople |
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149 | (1) |
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Sports: There's Even a McStables |
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150 | (1) |
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Predictability Online: Not Taking No for an Answer |
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151 | (1) |
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Control: Even Pilots Aren't in Control |
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152 | (1) |
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152 | (1) |
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The Workplace: Do as I Say, Not as I Do |
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152 | (2) |
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The Fast-Food Industry: From Human to Mechanical Robots |
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154 | (3) |
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Education: McChild Care Centers |
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157 | (1) |
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Health Care: Who's Deciding Our Fate? |
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158 | (1) |
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Phoneheads, Online Chats, and De-Skilled Pilots: It's Like Being in Prison |
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159 | (1) |
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Digital Settings: More Elimination Than Control |
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160 | (1) |
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Controlling the Process and the Product |
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161 | (1) |
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Food Production: It Cooks Itself |
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161 | (1) |
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Food Production: Of Sea Farms and Factory Farms |
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162 | (2) |
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Control of Process and Products on Digital Sites: Not Really the Most Chosen |
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164 | (3) |
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Chapter 7 The Irrationality of Rationality: Traffic Jams on Those "Happy Trails" |
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167 | (34) |
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Inefficiency. Long Lines at the Checkout |
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168 | (3) |
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High Cost: Better Off at Home |
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171 | (1) |
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False Friendliness: "Hi, George" and Emojis |
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172 | (2) |
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Disenchantment: Where's the Magic? |
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174 | (1) |
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Health and Environmental Hazards: A Day's Calories in One Fast-Food Meal |
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175 | (4) |
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Homogenization: It's No Different in Paris |
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179 | (2) |
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Dehumanization: Getting Hosed at "Troff `n' Brew" |
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181 | (1) |
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Fast-Food Restaurants: Like Eating From a Pig Trough |
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181 | (2) |
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Family: The Kitchen as Filling Station |
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183 | (2) |
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Higher Education: McLectures, McColleges, and MOOCs |
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185 | (5) |
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Health Care: You're Just a Number |
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190 | (2) |
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Dehumanized Death: Dying Amidst Machines and Strangers |
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192 | (1) |
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The Irrationalities of McJobs: Just Hand the Bag Out |
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193 | (4) |
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Digital Sites: Dehumanization and Other Irrationalities |
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197 | (2) |
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Dealing With Irrationality: Of Velvet, Rubber, or Iron Cages? |
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199 | (2) |
Conclusion |
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201 | (2) |
Notes |
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203 | (34) |
Bibliography |
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237 | (8) |
Index |
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245 | (14) |
About the Author |
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259 | |