Acknowledgments |
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xvii | |
Additional Resources for Teachers |
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xviii | |
Chapter 1 The Path of the PC Tech |
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1 | (12) |
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Lab Exercise 1.01: Preparing to Study |
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2 | (5) |
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Lab Exercise 1.02: Considering Other Certifications |
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7 | (2) |
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Lab Exercise 1.03: Gathering Equipment |
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9 | (4) |
Chapter 2 Operational Procedures |
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13 | (16) |
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Lab Exercise 2.01: The Rude Computer Technician |
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16 | (1) |
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Lab Exercise 2.02: Collecting Information Professionally |
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17 | (2) |
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Lab Exercise 2.03: Communicating Effectively |
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19 | (2) |
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Lab Exercise 2.04: Integrating Safety into the Workplace |
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21 | (2) |
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Lab Exercise 2.05: Electrostatic Discharge |
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23 | (2) |
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Lab Exercise 2.06: Safeguarding Your IT FutureBecoming a Professional |
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25 | (2) |
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27 | (1) |
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27 | (2) |
Chapter 3 The Visible Computer |
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29 | (42) |
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Lab Exercise 3.01: Exploring the Functions and Components of a PC |
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30 | (2) |
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Lab Exercise 3.02: Examining User-Accessible Components |
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32 | (6) |
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Lab Exercise 3.03: Recognizing External Connections |
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38 | (4) |
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Lab Exercise 3.04: The Windows 7 Interface |
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42 | (4) |
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Lab Exercise 3.05: The Windows 8.1 Interface |
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46 | (6) |
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Lab Exercise 3.06: Managing Files and Folders in Windows |
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52 | (5) |
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Lab Exercise 3.07: Using the Control Panel in Windows |
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57 | (5) |
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Lab Exercise 3.08: Exploring the Mac OS X Interface |
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62 | (6) |
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68 | (1) |
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69 | (2) |
Chapter 4 CPUs |
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71 | (18) |
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Lab Exercise 4.01: Identifying CPU Characteristics |
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72 | (3) |
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Lab Exercise 4.02: Recognizing CPU Sockets |
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75 | (3) |
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Lab Exercise 4.03: Cooling Your CPU |
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78 | (3) |
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Lab Exercise 4.04: Exploring CPU Specifications with CPU-Z |
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81 | (3) |
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Lab Exercise 4.05: Removing and Installing a CPU |
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84 | (3) |
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87 | (1) |
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88 | (1) |
Chapter 5 RAM |
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89 | (16) |
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Lab Exercise 5.01: Determining the Amount of RAM in a PC |
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90 | (4) |
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Lab Exercise 5.02: Identifying Types of RAM |
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94 | (2) |
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Lab Exercise 5.03: Removing and Installing RAM |
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96 | (3) |
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Lab Exercise 5.04: Exploring RAM Specifications with CPU-Z |
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99 | (3) |
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102 | (1) |
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103 | (2) |
Chapter 6 BIOS |
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105 | (18) |
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Lab Exercise 6.01: Identifying the BIOS |
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107 | (4) |
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Lab Exercise 6.02: Accessing BIOS Settings via the CMOS Setup Program |
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111 | (5) |
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Lab Exercise 6.03: Configuring and Clearing CMOS Setup Program Passwords |
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116 | (3) |
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Lab Exercise 6.04: Configuring BIOS Settings |
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119 | (3) |
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122 | (1) |
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122 | (1) |
Chapter 7 Motherboards |
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123 | (24) |
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Lab Exercise 7.01: Researching New Motherboards |
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125 | (2) |
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Lab Exercise 7.02: Removing a Motherboard |
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127 | (1) |
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Lab Exercise 7.03: Identifying Motherboard Features |
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128 | (3) |
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Lab Exercise 7.04: Installing a Motherboard |
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131 | (2) |
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Lab Exercise 7.05: Exploring Motherboard Features with CPU-Z |
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133 | (2) |
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Lab Exercise 7.06: Identifying Internal Expansion Slots |
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135 | (3) |
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Lab Exercise 7.07: Installing Expansion Cards |
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138 | (4) |
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Lab Exercise 7.08: Managing Hardware with Device Manager |
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142 | (3) |
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145 | (1) |
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146 | (1) |
Chapter 8 Power Supplies |
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147 | (22) |
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Lab Exercise 8.01: Electricity |
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149 | (4) |
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Lab Exercise 8.02: Testing Power Supply Output |
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153 | (6) |
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Lab Exercise 8.03: Choosing a Power Supply |
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159 | (4) |
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Lab Exercise 8.04: Replacing a Power Supply |
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163 | (1) |
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Lab Exercise 8.05: Power Protection |
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164 | (2) |
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166 | (1) |
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167 | (2) |
Chapter 9 Hard Drive Technologies |
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169 | (16) |
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Lab Exercise 9.01: Installing Serial ATA Hard Drives |
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170 | (3) |
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Lab Exercise 9.02: Choosing External Hard Drives |
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173 | (2) |
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Lab Exercise 9.03: Comparing Solid-State Drives and Magnetic Hard Drives |
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175 | (2) |
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Lab Exercise 9.04: Troubleshooting Hard Drive Installations |
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177 | (3) |
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Lab Exercise 9.05: Configuring a Hardware RAID |
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180 | (2) |
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182 | (1) |
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183 | (2) |
Chapter 10 Implementing Hard Drives |
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185 | (30) |
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Lab Exercise 10.01: Creating and Formatting Partitions with Windows Installation Media |
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187 | (4) |
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Lab Exercise 10.02: Creating and Formatting Partitions with Gnome Partition Editor (GParted) |
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191 | (6) |
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Lab Exercise 10.03: Using Windows Tools to Create and Format Partitions |
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197 | (5) |
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Lab Exercise 10.04: Converting Basic Disks to Dynamic Disks with Disk Management |
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202 | (2) |
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Lab Exercise 10.05: Implementing Software RAID 0 with Disk Management |
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204 | (3) |
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Lab Exercise 10.06: Maintaining and Troubleshooting Hard Drives |
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207 | (6) |
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213 | (1) |
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213 | (2) |
Chapter 11 Essential Peripherals |
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215 | (22) |
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Lab Exercise 11.01: Troubleshooting and Benchmarking USB |
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216 | (5) |
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Lab Exercise 11.02: Disassembling and Cleaning a Keyboard |
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221 | (3) |
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Lab Exercise 11.03: Troubleshooting and Adjusting a Pointing Device |
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224 | (4) |
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Lab Exercise 11.04: Installing Sound |
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228 | (5) |
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Lab Exercise 11.05: Installing Optical Drives |
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233 | (3) |
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236 | (1) |
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236 | (1) |
Chapter 12 Building a PC |
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237 | (26) |
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Lab Exercise 12.01: Building a Thick Client |
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239 | (2) |
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Lab Exercise 12.02: Building a Gaming PC |
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241 | (3) |
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Lab Exercise 12.03: Verifying Operating System Requirements |
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244 | (2) |
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Lab Exercise 12.04: Using Windows Easy Transfer |
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246 | (2) |
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Lab Exercise 12.05: Performing a Clean Installation of Windows 7 |
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248 | (4) |
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Lab Exercise 12.06: Upgrading from Windows 7 to Windows 8.1 |
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252 | (2) |
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Lab Exercise 12.07: Post-Installation Tasks: Drivers and Updates |
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254 | (4) |
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Lab Exercise 12.08: Installing Ubuntu Linux |
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258 | (3) |
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261 | (1) |
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261 | (2) |
Chapter 13 Windows Under the Hood |
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263 | (18) |
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Lab Exercise 13.01: Editing the Windows Registry |
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264 | (5) |
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Lab Exercise 13.02: Examining Boot Files |
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269 | (3) |
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Lab Exercise 13.03: Using the Task Manager |
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272 | (5) |
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Lab Exercise 13.04: Working with Services |
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277 | (2) |
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279 | (1) |
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279 | (2) |
Chapter 14 Users, Groups, and Permissions |
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281 | (24) |
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Lab Exercise 14.01: Managing Users in Windows |
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283 | (3) |
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Lab Exercise 14.02: Defining NTFS Permissions |
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286 | (2) |
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Lab Exercise 14.03: Sharing Files and Folders |
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288 | (1) |
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Lab Exercise 14.04: Encrypting Important Data |
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289 | (2) |
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Lab Exercise 14.05: Configuring User Account Control |
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291 | (3) |
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Lab Exercise 14.06: Using BitLocker To Go |
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294 | (4) |
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Lab Exercise 14.07: Setting File Permissions in Linux |
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298 | (5) |
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303 | (1) |
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304 | (1) |
Chapter 15 Maintaining and Optimizing Operating Systems |
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305 | (26) |
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Lab Exercise 15.01: Backing Up and Restoring in Windows 7 |
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307 | (2) |
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Lab Exercise 15.02: Using File History in Windows 8.1 |
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309 | (2) |
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Lab Exercise 15.03: Using System Restore |
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311 | (3) |
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Lab Exercise 15.04: Managing Updates and Patches in Windows |
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314 | (3) |
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Lab Exercise 15.05: Scheduling Maintenance in Windows |
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317 | (3) |
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Lab Exercise 15.06: Installing and Removing Applications and Windows Components in Windows |
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320 | (4) |
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Lab Exercise 15.07: Backing Up with Time Machine in Mac OS X |
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324 | (3) |
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Lab Exercise 15.08: Managing Updates and Patches in Mac OS X |
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327 | (2) |
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329 | (1) |
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330 | (1) |
Chapter 16 Working with the Command-Line Interface |
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331 | (18) |
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Lab Exercise 16.01: Exploring the Command-Line Interface in Windows |
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333 | (3) |
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Lab Exercise 16.02: Exploring the Command-Line Interface in Linux |
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336 | (3) |
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Lab Exercise 16.03: Navigating Basic Commands in Windows |
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339 | (5) |
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Lab Exercise 16.04: Navigating Basic Commands in Linux |
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344 | (3) |
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347 | (1) |
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348 | (1) |
Chapter 17 Troubleshooting Operating Systems |
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349 | (16) |
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Lab Exercise 17.01: Examining and Configuring Log Files in Event Viewer |
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350 | (4) |
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Lab Exercise 17.02: Troubleshooting in Safe Mode |
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354 | (4) |
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Lab Exercise 17.03: Repairing from Windows Installation Media |
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358 | (5) |
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363 | (1) |
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363 | (2) |
Chapter 18 Virtualization |
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365 | (16) |
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Lab Exercise 18.01: Identifying Virtualization Technologies |
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367 | (1) |
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Lab Exercise 18.02: Installing and Using VirtualBox |
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368 | (7) |
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Lab Exercise 18.03: Installing and Using Hyper-V |
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375 | (5) |
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380 | (1) |
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380 | (1) |
Chapter 19 Display Technologies |
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381 | (20) |
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Lab Exercise 19.01: Installing Video |
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382 | (10) |
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Lab Exercise 19.02: Configuring Multiple Displays |
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392 | (4) |
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Lab Exercise 19.03: Troubleshooting Video |
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396 | (2) |
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398 | (1) |
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399 | (2) |
Chapter 20 Essentials of Networking |
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401 | (12) |
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Lab Exercise 20.01: Identifying Local Area Network Hardware |
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402 | (4) |
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Lab Exercise 20.02: Evaluating a UTP Cable |
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406 | (3) |
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Lab Exercise 20.03: Determining a MAC Address |
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409 | (2) |
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411 | (1) |
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411 | (2) |
Chapter 21 Local Area Networking |
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413 | (20) |
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Lab Exercise 21.01: Exploring Local Area Network Configuration Options |
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414 | (4) |
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Lab Exercise 21.02: Verifying TCP/IP Settings |
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418 | (4) |
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Lab Exercise 21.03: Testing Your LAN Connections |
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422 | (5) |
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Lab Exercise 21.04: Sharing Folders |
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427 | (5) |
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432 | (1) |
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432 | (1) |
Chapter 22 Wireless Networking |
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433 | (16) |
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Lab Exercise 22.01: Setting Up a Wireless Network |
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434 | (3) |
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Lab Exercise 22.02: Configuring and Securing a Wireless Network |
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437 | (5) |
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Lab Exercise 22.03: Troubleshooting Wireless Connectivity in Windows |
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442 | (2) |
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Lab Exercise 22.04: Resetting a Wireless Router |
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444 | (2) |
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446 | (1) |
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446 | (3) |
Chapter 23 The Internet |
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449 | (16) |
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Lab Exercise 23.01: Assessing Current Internet Connectivity |
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451 | (2) |
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Lab Exercise 23.02: Evaluating Internet Connection Choices |
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453 | (4) |
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Lab Exercise 23.03: Working with Firewalls and Ports |
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457 | (7) |
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464 | (1) |
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464 | (1) |
Chapter 24 Portable Computing |
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465 | (14) |
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Lab Exercise 24.01: Researching Laptop Upgrade Paths |
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466 | (3) |
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Lab Exercise 24.02: Replacing and Upgrading RAM |
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469 | (2) |
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Lab Exercise 24.03: Adjusting Power Management to Optimize Battery Life |
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471 | (5) |
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Lab Exercise 24.04: Field Trip to Play with the Latest Portable PCs |
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476 | (1) |
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477 | (1) |
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478 | (1) |
Chapter 25 Understanding Mobile Devices |
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479 | (16) |
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Lab Exercise 25.01: Comparing Mobile Device Platforms |
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480 | (3) |
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Lab Exercise 25.02: Installing Mobile Applications |
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483 | (4) |
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Lab Exercise 25.03: Setting Up E-mail on a Mobile Device |
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487 | (3) |
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Lab Exercise 25.04: Using Wi-Fi and Bluetooth on a Mobile Device |
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490 | (3) |
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493 | (1) |
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493 | (2) |
Chapter 26 Care and Feeding of Mobile Devices |
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495 | (18) |
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Lab Exercise 26.01: Configuring Device Security |
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496 | (6) |
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Lab Exercise 26.02: Installing Updates |
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502 | (4) |
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Lab Exercise 26.03: Backing Up and Resetting a Mobile Device |
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506 | (5) |
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511 | (1) |
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511 | (2) |
Chapter 27 Printers and Multifunction Devices |
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513 | (20) |
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Lab Exercise 27.01: Examining Types of Printers |
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514 | (5) |
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Lab Exercise 27.02: Installing a Printer in Windows |
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519 | (7) |
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Lab Exercise 27.03: Supporting a Multifunction Device S |
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S23 | |
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Lab Exercise 27.04: Maintaining and Troubleshooting Printers |
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526 | (5) |
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531 | (1) |
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532 | (1) |
Chapter 28 Securing Computers |
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533 | (14) |
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Lab Exercise 28.01: Configuring Local Policies |
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534 | (4) |
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Lab Exercise 28.02: Reviewing Security Events |
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538 | (4) |
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Lab Exercise 28.03: Removing Malware from a Computer |
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542 | (3) |
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545 | (1) |
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545 | (2) |
Index |
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547 | |