A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.
1. The Hospitality Industry Past, Present and Future
2. Rating Systems
and the Structure of the Hospitality Industry
3. Hotel Management Viewed
from Above
4. The Rooms Department
5. The Food and Beverage Department
6.
Hospitality Human Resource Management
7. Marketing for the Hospitality
Industry
8. Financial Control and the Accounting Department
9. Facility
Engineering and Maintenance
10. Managing Safety and Security Issues
11.
Managing Hospitality Services
12. Conceiving Hospitality Processes
13.
Designing Hospitality Processes
14. Delivering Hospitality Services
15.
Managing Change in the Hospitality Industry
16. Managing Quality in the
Hospitality Industry
Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands
