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Negotiating Control: Organizations and Mobile Communication [Kietas viršelis]

(Professor of Communication Studies, The University of Texas at Austin)
  • Formatas: Hardback, 312 pages, aukštis x plotis x storis: 160x236x18 mm, weight: 590 g
  • Serija: Studies in Mobile Communication
  • Išleidimo metai: 04-Oct-2018
  • Leidėjas: Oxford University Press Inc
  • ISBN-10: 0190625503
  • ISBN-13: 9780190625504
Kitos knygos pagal šią temą:
Negotiating Control: Organizations and Mobile CommunicationDidesnis paveikslėlis
  • Formatas: Hardback, 312 pages, aukštis x plotis x storis: 160x236x18 mm, weight: 590 g
  • Serija: Studies in Mobile Communication
  • Išleidimo metai: 04-Oct-2018
  • Leidėjas: Oxford University Press Inc
  • ISBN-10: 0190625503
  • ISBN-13: 9780190625504
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780190625504.html
Raktažodžiai:
The fast-food worker finds refuge in a bathroom stall to respond to her boyfriend's fifth message in an hour. The human resources manager sees a colleague sending a stream of text messages during a meeting and quickly grabs her mobile to make sure she's also multitasking. These scenarios are common, but unique to the 21st century. Until the early 2000s, workplaces provided most of the computers and portable devices that employees used to perform their jobs and communicate with others. Today, people bring their own mobile devices to work and create new norms for how communication occurs in the workplace. Managers and organizations respond by setting and enforcing new policies that are intended to help them navigate the ever-changing mobile-communication environment.
In Negotiating Control: Organizations and Mobile Communication, Keri K. Stephens responds to the struggles of employees, organizations, and even friends and family, as they try to understand new norms for connectedness in the workplace. Drawing on over two decades of her own research and fieldwork, , representing people in over 35 different types of jobs, Stephens claims that though people assume mobile communication is a uniform practice, there are underlying -- and often hidden -- issues of control and power at play, which shape how people are permitted and expected to use mobiles to communicate while working. The accounts Stephens offers reveal the many ways that these portable tools are actually used across work environments today, integrating information, communication, and data, and connecting people in expected and often conflicting ways.

Recenzijos

Stephens' Negotiating Control is bold in its wide sweep across time and place, from the earliest clunky car phones to today's sleek multifunctional communication and computing devices, and across organizations and occupations representing a very broad spectrum of working environments. Stephens pulls the pieces of an intricate puzzle together, knitting together theory and data to show how practices, policies, people and artifacts are implicated in a complex process of negotiating control in and around mobile communication and computing * and how such negotiation has wide-ranging implications at the personal, organizational and even societal levels.Janet Fulk, Professor of Communication, USC Annenberg School for Communication and Journalism * Negotiating Control is a wonderful contribution to a much written-about but under-theorized phenomenon that is reshaping work, organizations, and society. Based on a wealth of qualitative and quantitative research, this book is both academically rigorous and accessible to a broad audience. This will be a seminal book for students of mobile communication specifically and information and communication technologies more generally. * Marshall Scott Poole, David L. Swanson Professor of Communication, University of Illinois Urbana-Champaign * This is a highly readable book on an important subject. Building on more than two decades of research, Stephens presents many practically and academically relevant insights into how our increasing use of (and dependence on) mobile communication devices leads to new dynamics of control in the relationship between organizations and employees. Combining fascinating and recognizable user stories with a thorough academic grounding, this is recommended reading for anyone interested in how the mobile revolution affects the way we communicate - both in and outside of the workplace. * Bart van den Hooff, Professor of Organizational Communication & Information Systems, VU University, Amsterdam *

Introduction
Power and Control in Organizational Mobile Use
2(1)
Mobiles as Combinatorial ICTs
3(1)
Affordances
4(1)
The Organization of This Book
5(2)
Contributions to Mobile, Organizational, and MIS Scholarship
7(2)
1 Early Mobile Use 9(21)
Car Phones as Business Tools
10(3)
Smaller East Coast-Based Company
13(1)
My Story as the Starting Point
14(1)
Bringing Their Devices to Work Before Anyone Knew This Was a Thing
14(1)
Mobile Tablets and Two-Way Pagers in the Semiconductor Industry
15(1)
Two-Way Pagers and Barbie Laptops
16(2)
Control Over Data and Work
18(1)
Private iPhone Use in Policing
19(1)
Control as a Form of Individual Agency
20(1)
Palm Pilots and Personal Digital Assistants: Portable and Information Storage
20(3)
PDAs During Travel and as Portable Storage
23(1)
Gabrielle, the Rural Banker
24(1)
Evan, the Web-Conferencing Expert
25(1)
Sense-Making Around Organizational Control and Growing Notions of Agentic Control
26(1)
Experimenting with Personal Devices
26(2)
Mobiles as Business and Personal Organization Tools for Knowledge Workers
28(1)
Knowledge Workers and Mobile Devices
29(1)
Early Mobiles as Business Tools
29(1)
2 Negotiating Mobile Control 30(15)
Mobile Use in Norway
30(4)
Who Should Get a Company BlackBerry?
34(1)
Spending Money for Toys: BlackBerrys
34(2)
Early Budgeting Dilemmas
36(1)
Fairness and Expectations of Who Gets a Company BlackBerry
37(1)
Unintended Consequences of Having a Boss in Your Pocket
38(1)
The Hidden Pressures of Reachability and Managerial Control
39(1)
Sent from My iPhone: Stephanie's Story
39(2)
Hierarchical Pressure and Mobile Affordances
41(2)
Reachability Leading to Expectations and Norms
43(2)
3 Theoretical Notions of Control-A Mobile Tug-of-War 45(13)
Perspectives on Organizational Control
46(2)
Defining Communication, Information Processing, and Terms Related to Control
48(2)
Using Data to Scaffold an Understanding of Negotiating Control
50(2)
Relational Power and Mobiles
52(1)
Organizational Control-Power Relationship
53(2)
Evidence of Negotiation of Control Through Utilitarian Power
55(2)
Expanding into Diverse Contexts and Beyond Knowledge-Worker Job Roles
57(1)
4 Meetings as a Site to Negotiate Mobile Control 58(28)
No Thumbs Under the Table in My Meetings
60(1)
Using Her BlackBerry in Meetings
61(1)
Not Everyone Viewed Meeting Multitasking Positively
62(1)
Distracting ICTs in Meetings
62(1)
The Meeting Leader Sets the Norm
63(1)
Workarounds
64(1)
Expectation of Responsiveness
65(1)
Andy's View of Meeting Blackberry Use
66(1)
Cedric Does It, but Not His Boss
67(1)
The View of the Chief Technology Officer
67(1)
The View of the President and Chief Operating Officer
68(2)
Mastering the Backchannel in Teleconference Meetings
70(1)
Multitasking in a Teleconference
70(1)
Allison
71(2)
Today, We All Use Mobiles in Meetings Because We Use Them in Our Lives
73(1)
Misunderstandings, Workarounds, and Knowledge Workers Negotiating for Control
74(1)
Misunderstandings Around Acceptability of Meeting Multitasking Norms
75(1)
Multicommunicating
76(2)
Multicommunicating and Norms
78(1)
Examples from the Data
78(1)
Formal Policies on Mobiles in Meetings
79(1)
Job Role Matters
80(1)
Workarounds to Formal Meeting Rules
80(1)
Rules Establish Clear Expectations
81(1)
Evidence of Concertive Control
81(1)
Cordelia: Taking Meeting Minutes in the Police Department
82(2)
Cordelia's Experiences Move Us Beyond Knowledge Workers
84(2)
5 Trust, Understanding, and Mobile Control in Manual Work 86(24)
Cyberslacking and Employee Reactions
88(1)
Employer Reactions
89(2)
Controlling Cyberslacking with a Policy
91(2)
No Mobile Phone If You're a Janitor
93(2)
Access to Information on the Job
95(1)
Safety Information Is Provided, not Sought
96(2)
Stifling Communication Between Janitors
98(1)
Safety and Emergency Communication Concerns
99(1)
Trust and Sharing Mobile Numbers with Supervisors
100(1)
Inconsistent Interpretation of Rules
101(1)
Language Barriers
102(1)
Computer Literacy and Computer Access
103(1)
What Works Communicating Up Doesn't Exist Communicating Down
103(2)
Consequences of a Ban on Mobile Use at Work
105(1)
Decreased Productivity
105(1)
Bans Reinforce Existing Organizational Power Structures
106(1)
Limiting Advancement Opportunities at Work
107(1)
Questioning Knowledge Work
108(1)
Conclusion
109(1)
6 BYOD Policies as a Negotiable Control Lever...or Not 110(21)
Managing Enterprise Consumerization
111(1)
Free Control
111(3)
BYOD Policies Related to Communication
114(2)
Academic Research on IT Consumerization and BYOD
116(1)
IT Consumerization Different from Organizational Technology Use
117(1)
IT Departments Coping with IT Consumerization
118(2)
Examining BYOD Policies
120(2)
Remote Wipe
122(1)
Global Challenges
122(2)
Beyond Data Security Concerns
124(1)
Human Resources and Labor Law Concerns
125(1)
Unions and Labor Laws
126(1)
Potential Device Divides Resulting from BYOD and BYOE
127(1)
Device Divides Research
128(1)
BYOD and Negotiating for Control
129(2)
7 BYOD Challenges for New College Graduates 131(13)
Data from Students Enrolled in Internships
132(1)
Expectations for Bringing Devices to Internships
133(2)
What ICTs Did Students Use at Their Internship?
135(2)
Work and Personal ICT Use Varies
137(1)
Reflection Paper Comments and BYOD
138(2)
Class Discussion Related to BYOD
140(2)
Edwardo, the Innovator
142(1)
Summarizing BYOD Concerns for the New College Graduate and New Employee
142(2)
8 Mobile Workers in a Hospital: Challenges for Microcoordination and BYOD 144(29)
Hospitals and Coordinating Care
145(2)
Educating and Socializing Healthcare Professionals
147(1)
Mobile Devices Enter the Hospital
147(1)
Pagers for Mobile Workers and Privacy
147(3)
Portable Phones for Mobile Workers
150(2)
Shift Work, I'm a Number and That's Fine
152(3)
The Promise of a Permissive BYOD Policy
155(2)
One-to-One Communication Problematic with so Many People
157(2)
Only Physicians Tested Out HIPAA-Text
159(1)
Full-Scale Care Coordination Challenges
160(4)
Communicating in the Hierarchy
164(1)
Professional Hierarchy Culture
165(1)
Using a Personal Device "Wrong at Work" for Some Professions
166(2)
Useful Mobile Features and Personal Preferences
168(2)
Next Steps in This Hospital
170(1)
Control in the Hospital
171(2)
9 Negotiating Mobile Communication in Customer-Facing Work 173(24)
Customer Service Means Eye Contact and No Mobile Device in Sight
175(1)
No Mobiles in Front of the Children
175(1)
Microcoordinating Around Breaks
176(1)
I'll Quit or Go to the Bathroom
177(1)
"What, You're Not Available?"
178(2)
Morgan, the Finance and Economics Major
180(1)
Louise and Her 74-Year-Old Mom
181(1)
From Constant Connection to Surveilled Disconnection
182(2)
Grow Up! Or Perhaps They Can't Help It
184(1)
Being the Boss Who Creates the Policies
185(2)
Managing (e.g., Mothering) to Get Young Employees to Work
187(3)
Managers Need Employees to Have Mobiles to Microcoordinate Shifts
190(1)
Organizations Forcing Workers to Use Personal Mobile Devices
191(2)
Emotional Labor and Availability for Mobile Communication
193(2)
Mobile Rules and Resources in Customer-Facing Work
195(1)
A Look Ahead
196(1)
10 Mobile Communication Comparisons Between Diverse Workers 197(10)
Autonomy
200(1)
Mobility
201(1)
Task Variety
201(1)
Communication Focus
202(1)
Overview of Table 10.1
203(1)
Insights from These Comparisons
204(2)
What's Next?
206(1)
11 Understanding Mobile Negotiation: Contributions and Theory 207(23)
Value of a Longitudinal Perspective on Organizations' Control and Mobile Communication
208(2)
Diffusion and a New Way of Thinking About Organizational Changes
210(2)
Elaborating the Nuances of the Affordance of Reachability
212(1)
Existing Research on Communication Affordances and Reachability
213(2)
Conceptualizing Reachability as a Mobile Communication Affordance
215(1)
Always On as Job Requirement or Choice
216(1)
Elaborating the Nuance of the Mobile Communication Affordance of Reachability
217(1)
Negotiating Reachability as well as Unavailability
218(2)
Mobile-Communication Acceptability at Work Isn't Always Negotiable
220(2)
Organizational Mobile Communication as a Dialectic of Control
222(1)
Structuration to Frame the Multilevel Model
223(1)
Agency, Structures, and Power
224(1)
Dialectic of Control
224(2)
Elaborating a Multilevel Model
226(4)
12 You Can't Assume a Spherical Chicken 230(7)
Two Practical Takeaways
231(2)
Where Do We Go From Here?
233(4)
Appendix A: Data Sets and Analyses Used in This Book 237(16)
Introduction,
Chapters 2, 4, and 5: Police Office and Officer Data
240(1)
Chapters 1 and 2 Knowledge-Worker ICT-Use Data
241(1)
Chapter 4 Organizational Meetings Data
242(1)
Chapter 5 Janitorial-Supply Company Data
243(1)
Chapter 7 College Intern Data
244(1)
Chapter 8 Hospital Data
244(1)
Chapter 9 Customer-Facing Work
245(1)
Data Analysis Approach
245(1)
Second-Level Qualitative Analysis
246(1)
Quality Qualitative Research
247(1)
My Quest to Include Manual-Labor Workers in This Project
248(1)
Self-Reflexivity in Studying Diverse Workers
248(5)
Appendix B: Acknowledgments 253(4)
References 257(36)
Index 293
Keri K. Stephens is Associate Professor of Communication Studies at The University of Texas at Austin. Her research and teaching interests bring an organizational perspective to understanding how people interact with mobile and communication technologies. She has published over 60 peer-reviewed articles and book chapters, is an Associate Editor for Management Communication Quarterly, and is a recipient of numerous teaching awards including the Academy of Distinguished Teachers.