"As the role of watching and collection of personal data is increasingly devolved to wide-range of actors, it is important to understand how this monitoring may be shaped by existing social positions. Why, for example, do some surveillance agents become crime fighters or sympathisers or whistleblowers? Opening the Black Box has raised these questions and in doing so the author has made a significant and enduring contribution to the field. The book will become essential reading for those interested in surveillance studies, criminology, urban studies, and organization studies." Michael McCahill, University of Hull, Surveillance and Society
"By challenging the way we understand CCTV, Gavin Smith is in effect opening up a field as important today as that opened up by the early critical analyses of police work in the late 1960s... It is the focus on the work of watching, in the end, that sets this book apart from a mass of more or less predictable analyses and commentaries on CCTV." Pat OMalley, University of Sydney, Australia, Theoretical Criminology