This book is open access. The COVID-19 pandemic has highlighted many adaptation issues for health and social services establishments. In both European and worldwide health care systems, managers must more than ever undergo major transformations and face challenges to respond to public concerns. Innovative solutions are presented and analyzed through a very detailed study of specific contexts. The sharing of knowledge and experiences to better understand the multiple facets of these challenges is strategically relevant for healthcare managers, especially in learning healthcare systems logic. To address it, the second and the third editions of the Francophone Health Services Management Summer School focus on innovation in a post-pandemic health and social services system under the lens of artificial intelligence and operations research, aimed at disseminating and enriching knowledge between managers and providing useful tools to healthcare managers. Several topics were treated within the summer school, such as the reorganization of health care and services, the innovation in care pathways, the digital transformation and artificial intelligence in health and social services, the operationalization and evaluation of learning health systems, the new trends in hospital management and the patient-centered care pathways.
Landa, Gartner, Preface.- Addis, Aringhieri, Gribaudo, Grosso, Staffing
Healthcare Personnel combining Petri Nets and Optimisation.- Neumann,
Cremona, Hajji, Morin, Rekik, Exploring the Recent Applications of Artificial
Intelligence Techniques for Type-1 Diabetes Management.- Murazzano, Landa, An
overview of the implementation of artificial intelligence in clinical
pathways.- Testi, Tąnfani, Landa Economic evaluation of hospital
production: analysis and comparison of different models.- Garidi,
Rakotondranaivo, Steering patient flows: the contribution of quantification
and simulation to the relevance of care pathways.- Tonde Laberge Analysis
of risk factors associated with Chronic Obstructive Pulmonary Disease in
Quebec.- Haren, Gartner, Cōté, Paquet, Application of segmentation methods in
health care services planning and delivery.- Layani, How can we better take
person-centred needs into account? The integrated care trajectory approach
and intersectoral collaboration in primary care to support people living with
diabetes.- Maillet, Godbout, Goudet, Thiebaut, Tools for Analyzing and
Measuring the Performance of Care and Service Pathways.- Lalonde, Landa, An
overview on adopting Clinical Pathways in Primary Care: A literature review.-
Dufour, Dextras-Gauthier, Cachat-Rosset, Gilbert, Fournier, An ailing
healthcare organization.- Hardy, Bergeron-Drolet, Corbeil, Cōté, Healthcare
experiences of elderly patients and managers' reactions to video
testimonies.- Rakotondranaivo, Grandhaye, Contributions of value management
and colour abacuses for improving the daily lives of patients and their
caregivers.- Zaghmouri, Husson, Collective analysis of work to increase the
amount of time spent with patients. A case study looking at the value of
activities using the Lean approach.- Cōté, Raki, Gartner, Towards the
development of a conceptual framework adapted to the specific needs of
healthcare and social services establishments for a sustainable transition of
their supply chain.- Cōté, Benharbit, Lemaire, Bergeron, Gartner, Why be a
manager when you're a hospital doctor? A review of the literature.- Capgras,
Claveranne, Evolving Landscape of For-Profit Private Hospitals in France.-
Cōté, Gartner, Replicating and scaling a healthcare innovation: theoretical
and methodological insights.- Laberge, Sawadogo, Retention and attraction
measures in the Quebec health care system during the covid-19 pandemic.
Paolo Landa is an Associate Professor of Data Analysis and Modelling at Laval University. He holds a M.Sc. in Logistics and Maritime Economics and a Ph.D. in Applied Economics and Quantitative Methods, both at the University of Genoa (Italy). He has a background in operational research in healthcare, health economics, health statistics, and health technology assessment (HTA). In his career, his works include operating theatre planning, simulation and optimization of health organization, cost-effectiveness analyses of vaccines, reorganization of neonatal care, the impact of cancer detection in primary care and evaluation of new clinical guidelines for cancer, cost-effectiveness and outcome evaluation of stroke rehabilitation and aphasia, clinical pathways, nurse workload, simulation modelling for HTA and healthcare organizations. He has several years of experience as an analyst in the Italian healthcare system.
André Cōté is a full professor in the Department of Management at Université Laval. He has published several scientific articles on the implementation and evaluation of stakeholder networks in the healthcare and social services field, the transformation of complex care processes, and interactional dynamics, notably through the implementation of clinical microsystems in a Learning Health System logic. Professor Cōté has also developed expertise in the field of pharmaceuticals, notably in the accessibility of cancer drugs and orphan drugs. He is also the Scientific Director of the Centre de recherche en gestion des services de santé at Université Laval, in partnership with the four healthcare institutions in the Quebec area. He currently leads a team of over 60 university researchers, as well as an equally significant number of hospital staff involved in one or more of the current research projects. These projects aim to improve the quality, safety, and accessibility of care and services offered within partner establishments.
Jean-Baptiste Gartner is Assistant Professor in Healthcare Management Sciences in the Department of Management at Laval University. He holds a B.Sc. in Medical Imaging from University of Nancy (France), a M.Sc. in Health Services Management from University of Strasbourg (France) and a Ph.D. in Health Services Management from Laval University. After working for almost twelve years in the Luxembourg health system, his research works focused on the theme of care pathways, as a method of optimizing the organization of healthcare and healthcare services from the perspective of systems thinking and pragmatic sociology. He has published several articles in international peer-reviewed journals. He is currently co-director of Laval University's Research Center in Health Services Management and a regular researcher in 3 other research centers. He has co-created two international communities of research involving researchers from several French-speaking countries and patient partners, one on Care Pathways and the other on Learning Health Systems.
Géraldine Layani is a family physician, primary care researcher at the University of Montreal Hospital Center Research Center, and assistant clinical professor in the Department of Family Medicine and Emergency Medicine at the University of Montreal. After practicing emergency medicine in France and Quebec from 2012 to 2017, she has been working in a university family medicine group at the University of Montreal since 2017. She also holds a master's degree in clinical epidemiology from Laval University (Quebec, QC), for which she received a scholarship from the Canadian Institutes of Health Research. She completed a fellowship in primary care, the pan-Canadian interdisciplinary training program for leaders in primary health care research offered by the University of Western Ontario. She is a clinician-researcher and recipient of a Junior 1 salary grant from the Fonds de recherche du Québec en santé (FRQS). Her research aims to better understand the implementation and effects of intersectoral collaborative health interventions in primary care for, with, and by people living with chronic diseases.
Julien Husson is full professor at University of Lorraine (France), and he holds the "Health" chair at the University of Lorraine and is in charge of the Master's degree in management of healthcare organizations. His research focuses on operations management and project design in healthcare organizations. He led an ANR research project entitled ReMHAO on hospital management renewal and organizational adaptability. He is the author of several books on hospital management (Portraits d'acteurs clés du systčme de santé pendant la crise covid, Management par la valeur et lean six sigma, une synergie pour plus de valeur en santé), the organizer of the 2023 congress of the research association in health management (ARAMOS) and coordinates an annual special issue of the projectique review " research reports by healthcare managers".
Jean-Baptiste Capgras is an academic and researcher focused on health management, with a rich background in strategic information systems in healthcare, coordination within health systems, and public-private sector dynamics during health crises, notably COVID-19. His research, published in various academic journals, explores healthcare service integration, healthcare delivery innovation, and the digital transformation of healthcare supply chains. As a faculty member at University Jean Moulin Lyon 3, he contributes significantly to the field by teaching and guiding future professionals. In addition to his research and teaching roles, he serves as the Director of the Institut de Formation et de Recherche sur les Organisations Sanitaires et Sociales (IFROSS), where he leads initiatives to advance health management education and improve healthcare outcomes and system efficiency. His leadership at IFROSS highlights his commitment to enhancing the management of healthcare and social services.
Célia Lemaire is Full Professor of Management Sciences at iaelyon, Université Jean Moulin Lyon 3 (Magellan research center), Associate Professor at the Faculty of Administration Sciences, Université Laval, Québec, and a member of the Institut Universitaire de France (IUF). Her research focuses on organizational, managerial and control practices that facilitate the work of healthcare actors (hospital / age-related loss of autonomy/people with disabilities) to improve the trajectories of supported/cared-for people. Specialized in the measurement, value, and perception of performance in the disability and old age sector, she also coordinated the interdisciplinary ANR-Région Grand Est research project INNOVEHPAD (Digital and organizational innovations for the social link in EHPAD following the Covid-19 epidemic). She is also a member of the Management Board of the French Society of Emergency Medicine (SFMU).
