Operations and Supply Management, as the title indicates, provides increased emphasis on supply chain management in the 13th Edition. The 13th Edition continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the industry leading technology support suite.
Strategy and Sustainability
1.Operations and Supply Chain Management
2.Strategy and Sustainability
3.Product and Service Design
Manufacturing, Services and Healthcare Processes
4.Strategic Capacity Management
4A.Learning Curves
5.Process Analysis
5A.Job Design and Work Measurement
6.Production Processes
6A.Facility Layout
7.Service Processes
7A.Waiting Line Analysis
8.Health Care Processes
9.Six-Sigma Quality
9A. Process Capability and Statistical
Process Control
10.Projects
Supply Chain Processes
11.Global Sourcing and Procurement
12.Location, Logistics and Distribution
13.Lean and Sustainable Supply Chains
13A. Operations Consulting and Reengineering
Supply and Demand Planning
14.Enterprise Resource Planning Systems
15.Demand Management and Forecasting
16.Sales and Operations Planning
17.Inventory Control
18.Material Requirements Planning
19.Scheduling
19A. Simulation
20.Constraint Management
Appendices
A.Linear Programming Using the Excel Solver
B.Operations Technology
C.Financial Analysis
D.Answers to Selected Problems
E.Present Value Table
F.Negative Exponential Distribution
G.Areas of the Cumulative Standard Normal Distribution
H. Uniformly Distributed Random Digits
I.Interest Tables
F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University.
Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.
Nicholas Aquilano is retired from the University of Arizona but is providing a critical eye to the revision. A UCLA grad and Buffa student.
