PART 1: UNDERSTANDING MARKETING MANAGEMENT
1. Defining Marketing for the New Realities
2. Developing Marketing Strategies and Plans
PART 2: CAPTURING MARKETING INSIGHTS
3. Collecting Information and Forecasting Demand
4. Conducting Marketing Research
PART 3: CONNECTING WITH CUSTOMERS
5. Creating Long-term Loyalty Relationships
6. Analyzing Consumer Markets
7. Analyzing Business Markets
8. Tapping into Global Markets
PART 4: BUILDING STRONG BRANDS
9. Identifying Market Segments and Targets
10. Crafting the Brand Positioning
11. Creating Brand Equity
12. Meeting Competition and Driving Growth
PART 5: SHAPING THE MARKET OFFERINGS
13. Setting Product Strategy
14. Designing and Managing Services
15. Introducing New Market Offerings
16. Developing Pricing Strategies and Programs
PART 6: DELIVERING VALUE
17. Designing and Managing Integrated Marketing Channels
18. Managing Retailing, Wholesaling, and Logistics
PART 7: COMMUNICATING VALUE
19. Designing and Managing Integrated Marketing Communications
20. Managing Digital Communications: Online, Social Media and Mobile Marketing
21. Managing Mass Communications: Advertising, Sales Promotions, Events and Experiences, and Public Relations
22. Managing Personal Communications: Direct Marketing, Word of Mouth, and Personal Selling
PART 8: MANAGING THE MARKETING ORGANIZATION
23. Conducting Marketing Responsibly for Long-Term Success